Home Department Stores Mattress Firm used my personal information to enroll me in a visa

Mattress Firm review: used my personal information to enroll me in a visa

Author of the complaint
12:00 am EDT
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Both my wife and I were both sent VISA cards through Mattress Firm in Oklahoma City and Wells Fargo Financial - not solicited to accept the cards - but sent the cards and registered using our personal information from the sale with no disclosure by us and now it shows on our credit - we called and they had no comment locally - called company representatives Fred Weaver and Matt Forbes and no response and no return call.


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Dec 08, 2019 6:13 am EST

Excellent service from Mark family and are thankful for prompt help, people like you make us believe there is employees efficient with was good experience. Thank you

Jul 08, 2019 10:47 am EDT

Mattress and box spring folded in less than a year. Had to buy another bed! NEVER GO TO MATRESS FIRM!

Jun 23, 2019 6:24 pm EDT

I bought a mattress 3 years ago and it sags badly! Mattress firm refused to cover because they said it was not properly supported. It is, in fact, a normal bed. This company does NOT stand behind their product. Go somewhere else!

Sep 11, 2018 4:51 am EDT

I went into a store Monday purchase a mattress set but tell me it can't be delivered until Thursday the 21st yet I have to wait three days and still don't receive what I purchased. I called the store and the cat tell me a this. Mattress firm is some BS I'm reporting to the Better Business Bureau.

Aug 20, 2018 8:03 pm EDT

Please watch this video

Aug 14, 2018 3:56 pm EDT

I was received like a customer very poorly service conversation with the sales person. I wasn't received Fair. ( Customer is always right) not this one I was going to order but changed everything with his rude sales person attitude and hope everything was recording awful.

Aug 14, 2018 2:37 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I bought a bed 12 days ago. I bought a queen and was delivered a full xl. I returned it! Was given another bed from the backroom. A queen.
When we tried it out we both sink into the center. It's a terrible bed. One I think was possibly returned from someone else. I want this bed picked up asap and my money back now.

Very very uhappy

Mar 21, 2009 3:35 pm EDT

Let me first tell you that I am highly offended by your ignorant statements in regards to Mattress salespeople. I am a well-educated individual who happens to be an Area Manager at the largest mattress retailer in the USA and I am VERY PROUD to work here. This company stands for integrity! We are not a "joke" or a "scam". We are not in "cahoots" with any manufacturers. It's called marketing! Even though Mattress Firm did buy Mattress Pro, there still is a lot of competition out there. Let me educate you on a few of the competitor's...Mattress Giant, Star Furniture, Gallery Furniture, Mattress Expo, Bubba's Beds, RoomStore, Rooms to Go, Costco, Sam's Club, Mattresses for Less, etc. Yes, of course there is mark-up on these products. How else would we make any money? That's pure stupidity! I love my job because I "change people's lives". You spend 1/3 of your life on a mattress! It's the most important piece of furniture you can buy. Warren, please, GO TO COSTCO! I sure don't want you as one of my customer's anyway!

Feb 10, 2009 11:24 am EST

just received our king size, and twin size matresses. I know problem at the store. The beat the prices Jcpennys quoted me on "sale" my 500 dollars! Delivery service cannot be beat! Clear down to wearing their carpet protectors, very polite. Very careful not to damage walls during the installation process! As far as the credit thing goes I would not know I paid CASH for my stuff. You know what the say money talks AND B.S walks The COMPLAINERS!Some people just have to complain about everything it is in their personality . So when read the other comments please consider the source! Indianapolis, Indiana

Jan 10, 2008 8:48 pm EST

No Worries. Its people like you that we don't want in our stores anyway. 98% of us choose to sell on the customers' needs first. Given the fact that we offer a trial period, and we are selling you something that you are spending a 3rd of your life on; why would we try to scam you? Huh? Seems as if it wouldn't be such a popular business if all of our inventory came back to us, and we received no referrals. I am terribly sorry you had a bad experience. I can only hope someone can change your expectations someday.

Jan 04, 2008 8:51 pm EST

NOTE: After having posted this comment, I got a angry reply from "TILA" Obviously is some young chick who works at a matress retailer that has no clue. Anyway I had a chuckle when I received this email which follows:
I had a couple of things to say to you, and if at any point I sound rude..sorry about that. I want to know first what it is that you your self do for a living? I happen to be one of those scam artists you are speaking about and first of all if you have never been in this line of business then you have no business to talk that way about it, also you probably don't know how the world of retail works. Pier One in my state anyway does not and have never used coupons! I just needed to vent a little! Oh and just to let you know when you buy a mattress from Costco well a foam mattress it takes about 41/2 hours to expand!

NOTE: OK Tila, maybe my comment about a "couple of hours" was off by "a couple of hours". It's like when when my friend called me about a sale on King Crab claws at the local store. He inquired and saw that they were from the "Russian side" of the Bering Straight so he didn't buy them. How did the crabs know that they were not on the US side of the ocean or the US side?

Tila is a sorry young victim of a ruthless employer who hires these people and pumps them up everyday at sales meetings to sell this crap to consumers. My advise to Tila is to go back to school and learn a trade that is actually useful to people. You'll figer this out in time.

Oct 07, 2007 9:53 pm EDT

The entire mattress industry is a scam. I rate matress sales people below used car dealers and ambulance chasing lawyers. Fact is that the factories are in cahoots with these retailers by delivering their products with different names to each dealer, thus eliminating the possibility of comparison shopping.

The whole industry is a joke. I just purchaed a "memory" foam mattress from Matress Pro in San Antonio. Their "sale"price was $999 - "regular" price was $1,599. What a joke. I got athe damn thing today and it was simply a roll of foam made in China. I asked athe delivery guy "where is the mattress" he said its "here" over my shoulder - it looked like a camping bedroll. He rolled it out and said it would take a couple of hours to "expand".

It smells like a chemial factory. It's not cut to exact queen size so it overlaps the $115 platform I purchased as well. To add bad to worse after the delivery guys left I saw that they left behind the installation instructions. The instructions indicated that this piece of crap was imported by Pier One Imports who sell it for $799 retail. Pier One usually offers coupon discounts. I'm sure that Matress Pro paid about $100 for this piece of smelly foam from China.

Now I understand that Matress Firm is buying Matress Pro so there is no competition in the market. Boy am I am in the wrong business! My recommendation is to not bother with these scam artist and go to Costco.


Pissed Off

Aug 11, 2007 12:24 pm EDT

I saw this and wanted to let you know the same thing, if you financed anything through Matress Firm that is their Bank they use and like stated above if you did not tell them you didn't want a card they send it anyway. Once you have paid off your account you can close it just like any credit card.

Jul 19, 2007 4:45 pm EDT

I assume you applied for a credit application. Well if you did, then you missed the form that you check that states that you would not like to receive the card. All you did was open up a line of credit. Wells fargo sends you are card to make it easier to make purchases (use that account).


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210 complaints
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Mattress Firm contacts

(added by reviewer)
Phone number
10201 S. Main St., California United States