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Mattress Firm
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1.4 13 Reviews 261 Complaints
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Mattress Firm Complaints 261

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12:00 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

Both my wife and I were both sent VISA cards through Mattress Firm in Oklahoma City and Wells Fargo Financial - not solicited to accept the cards - but sent the cards and registered using our personal information from the sale with no disclosure by us and now it shows on our credit - we called and they had no comment locally - called company representatives Fred Weaver and Matt Forbes and no response and no return call.

Read full review of Mattress Firm and 20 comments

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About Mattress Firm

Mattress Firm is a retail company specializing in mattresses and bedding accessories. They offer a variety of mattress types, including memory foam, innerspring, and hybrid models, as well as bed frames, pillows, and other sleep-related products. Their services include sleep consultations and home delivery.
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Overview of Mattress Firm complaint handling

Mattress Firm reviews first appeared on Complaints Board on Jun 24, 2007. The latest review Credit card was posted on May 1, 2025. The latest complaint Online order never received - delay in refund was resolved on Mar 02, 2023. Mattress Firm has an average consumer rating of 1 stars from 274 reviews. Mattress Firm has resolved 19 complaints.
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  1. Mattress Firm Contacts

  2. Mattress Firm phone numbers
    +1 (877) 346-5494
    +1 (877) 346-5494
    Click up if you have successfully reached Mattress Firm by calling +1 (877) 346-5494 phone number 0 0 users reported that they have successfully reached Mattress Firm by calling +1 (877) 346-5494 phone number Click down if you have unsuccessfully reached Mattress Firm by calling +1 (877) 346-5494 phone number 1 1 users reported that they have UNsuccessfully reached Mattress Firm by calling +1 (877) 346-5494 phone number
    +1 (866) 942-3551
    +1 (866) 942-3551
    Click up if you have successfully reached Mattress Firm by calling +1 (866) 942-3551 phone number 0 0 users reported that they have successfully reached Mattress Firm by calling +1 (866) 942-3551 phone number Click down if you have unsuccessfully reached Mattress Firm by calling +1 (866) 942-3551 phone number 0 0 users reported that they have UNsuccessfully reached Mattress Firm by calling +1 (866) 942-3551 phone number
    +1 (516) 861-7969
    +1 (516) 861-7969
    Click up if you have successfully reached Mattress Firm by calling +1 (516) 861-7969 phone number 0 0 users reported that they have successfully reached Mattress Firm by calling +1 (516) 861-7969 phone number Click down if you have unsuccessfully reached Mattress Firm by calling +1 (516) 861-7969 phone number 0 0 users reported that they have UNsuccessfully reached Mattress Firm by calling +1 (516) 861-7969 phone number
    More phone numbers
  3. Mattress Firm emails
  4. Mattress Firm address
    10201 S. Main St., Houston, California, 77025, United States
  5. Mattress Firm social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 06, 2025
  7. View all Mattress Firm contacts

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