Mattress Firm’s earns a 1.4-star rating from 274 reviews, showing that the majority of sleepers are dissatisfied with their mattresses.
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used my personal information to enroll me in a visa
Both my wife and I were both sent VISA cards through Mattress Firm in Oklahoma City and Wells Fargo Financial - not solicited to accept the cards - but sent the cards and registered using our personal information from the sale with no disclosure by us and now it shows on our credit - we called and they had no comment locally - called company representatives Fred Weaver and Matt Forbes and no response and no return call.
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Overview of Mattress Firm complaint handling
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Mattress Firm Contacts
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Mattress Firm phone numbers+1 (877) 346-5494+1 (877) 346-5494Click up if you have successfully reached Mattress Firm by calling +1 (877) 346-5494 phone number 0 0 users reported that they have successfully reached Mattress Firm by calling +1 (877) 346-5494 phone number Click down if you have unsuccessfully reached Mattress Firm by calling +1 (877) 346-5494 phone number 1 1 users reported that they have UNsuccessfully reached Mattress Firm by calling +1 (877) 346-5494 phone number+1 (866) 942-3551+1 (866) 942-3551Click up if you have successfully reached Mattress Firm by calling +1 (866) 942-3551 phone number 0 0 users reported that they have successfully reached Mattress Firm by calling +1 (866) 942-3551 phone number Click down if you have unsuccessfully reached Mattress Firm by calling +1 (866) 942-3551 phone number 0 0 users reported that they have UNsuccessfully reached Mattress Firm by calling +1 (866) 942-3551 phone number+1 (516) 861-7969+1 (516) 861-7969Click up if you have successfully reached Mattress Firm by calling +1 (516) 861-7969 phone number 0 0 users reported that they have successfully reached Mattress Firm by calling +1 (516) 861-7969 phone number Click down if you have unsuccessfully reached Mattress Firm by calling +1 (516) 861-7969 phone number 0 0 users reported that they have UNsuccessfully reached Mattress Firm by calling +1 (516) 861-7969 phone number
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Mattress Firm emailscustomerservice@mattressfirm.com100%Confidence score: 100%Support
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Mattress Firm address10201 S. Main St., Houston, California, 77025, United States
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Mattress Firm social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 06, 2025
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Recent comments about Mattress Firm company
2 split king purple mattresses and two frames




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