Mattress Firm company logo
Mattress Firm
reviews & complaints
Mattress Firm
reviews & complaints

Learn how the rating is calculated

185 complaints
18 resolved 167 unresolved

Is this your company? Claim it and get a lot of features. Read more

Mattress Firm
ADVERTISIMENT

Mattress Firm reviews & complaints 361 - 185

Mattress Firm complaints 185

L
Jul 22, 2008

Mattress Firm - bad matress/warranty

We purchased a mattress about a year ago. After about the first six months, we started getting extreme backaches, pinched nerves in our necks, shoulders. It would be so painful to get out of bed...

Read full review
V
May 15, 2008
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Mattress Firm - poor customer service

I recently purchased a mattress set from 1800mattress.com. Using a combination of their live chat and telephone, I selected my set and they billed me that night. They said that I would need the cards to provide a rubbing for authorization of purchase upon delivery. At the time of delivery, they attempted to charge me again. They eventually did charge me twice, taking the money from my debit card. After spotting the problem, I arranged with my bank a conference call to clear up the situation. That day, the problem was seemingly taken care of and the right charges were made to the right places. However, today I just found out that they had made another charge of my debit card, illegally taking money without the proper authorization or my approval, effectively charging me double the original amount. When I called to clear up the situation, I was met with some of the nastiest customer "service" I have ever experienced in my life. After the problem was seemingly cleared up again, and I was told that all the proper charges were made and that I had been credited back the wrongfully charged moneys and the money would be in my account. I checked my bank statement several hours later to discover that the money was not credited back. I called again and was told that the paperwork was submitted to the finance department and that they'd get to it in 3 or 4 business days. My account is still short the money which was illegally taken!

They state on their website that they are proud of their "high level" of customer service and that they treat all their customers "honestly and fairly". I have yet to experience this.

Needless to say, this experience has been no bed of roses and I will never buy another mattress from them again!

M

I purchased a mattress from them 6 days ago, it never expanded. It was delivered defective. They refused to take it back! They say they have a no return policy. I waited on hold for over an hour to be insulted by their Customer Service Rep. When I asked to speak to a manager, she said there wasn't one available.
I'm sick of companies like this getting away with crimes against consumers through blatant lies! Why do we let them stay in business when they should be taken out and shot, or at the very list, thrown into prison.

T
Sep 06, 2008

I ordered a Sealy TrueForm Cool Springs Cushion Firm and recied a less expensive Sapphire Bay Cushion Firm matress. As anyone who has purchased a matress knows, the thing that really matters is the specifications. I was assured the construction of the Cool springs mattress was the same as the Crystal Sea mattress I had tried out in a store. And it is. The specifications of the Sapphire Bay Cushion Firm are extremely different and much less firm. Not only did they use the bait and switch tactic, they originally tried to sell me a latex foam mattress that they were obviously had too many of and were trying to push on all of their potential customers. If you do choose to use 1800 Mattress, they do have some good prices during sales, get documentation from the salesperson before agreeing to purchase anything.

The worst part of this whole story is that 1800mattress nevr tried to make it right in any way other than simply cancelling the order.

S
Aug 15, 2008

I would never buy a mattress from this company. I am currently shopping mattresses and used the live chat feature and the rep was very helpful at first. Then i made the big mistake of asking her where i could go to try out the suggested mattress. She asked why people would use the live chat link if they wanted to try out a bed and a store rep would give me the same information that she was giving me. Unbelievable! Why would I buy a bed I do not try? Mybe she was just having a bad day or it is another issue of outsourcing customer service. Dunno but this company will not get any $$ from me!

J
Mar 31, 2008

Mattress Firm - mattress mahem - dirty tricks

I was looking for a good night's sleep and visted a man named Sam Alba at 1800mattress on 86th street. He was poorly dressed and seemed to have no interest in me or my problem. He was SMOKING in the...

Read full review
ADVERTISIMENT
A
Feb 02, 2008

Mattress Firm - scam and cheating!

I read a complaint on this site about being registered for a Mattress Firm Visa through Wells Fargo Bank without authorizing it. The same thing happened to my husband and I after financing the...

Read full review
B
Jun 24, 2007

Mattress Firm - used my personal information to enroll me in a visa

Both my wife and I were both sent VISA cards through Mattress Firm in Oklahoma City and Wells Fargo Financial - not solicited to accept the cards - but sent the cards and registered using our...

Read full review

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free
1  ...  8 9 10

Mattress Firm Company contacts

ADVERTISIMENT