Mattress Firm reviews & complaints 361 - 185
Mattress Firm complaints 185
Mattress Firm - poor customer service
I recently purchased a mattress set from 1800mattress.com. Using a combination of their live chat and telephone, I selected my set and they billed me that night. They said that I would need the cards to provide a rubbing for authorization of purchase upon delivery. At the time of delivery, they attempted to charge me again. They eventually did charge me twice, taking the money from my debit card. After spotting the problem, I arranged with my bank a conference call to clear up the situation. That day, the problem was seemingly taken care of and the right charges were made to the right places. However, today I just found out that they had made another charge of my debit card, illegally taking money without the proper authorization or my approval, effectively charging me double the original amount. When I called to clear up the situation, I was met with some of the nastiest customer "service" I have ever experienced in my life. After the problem was seemingly cleared up again, and I was told that all the proper charges were made and that I had been credited back the wrongfully charged moneys and the money would be in my account. I checked my bank statement several hours later to discover that the money was not credited back. I called again and was told that the paperwork was submitted to the finance department and that they'd get to it in 3 or 4 business days. My account is still short the money which was illegally taken!
They state on their website that they are proud of their "high level" of customer service and that they treat all their customers "honestly and fairly". I have yet to experience this.
Needless to say, this experience has been no bed of roses and I will never buy another mattress from them again!
Both my wife and I were both sent VISA cards through Mattress Firm in Oklahoma City and Wells Fargo Financial - not solicited to accept the cards - but sent the cards and registered using our...Read full review
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