Marshalls — problems with a returned item
Purchased a pair of pants at Marshall's while visiting Washington DC downtown area and made attempts to return the same item several weeks later in another Marshall's store located near by my home address. I am not complaining about customer service at the Marshall's, Sterling VA store, I am complaining about an internal issue with scanning codes. Apparently, the code on the original receipt could not be found or the item was not shown as a brand carried by the store. I encountered a difficult situation trying to support the return. Even when the item was returned in the same condition that was purchased, including all sales tickets attached, the manager claimed the item was not a store item. The manager called the store in Washington DC and nothing was confirmed. After a long discussion, the manager agreed to grant a store credit.
You are receiving all copies of the receipts and photos of the item returned.
Ms. Valentin, Reston, VA