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Marlboro

Marlboro review: half empty cigarettes ( 187 comments)

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Author of the review
12:00 am EST
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My complaint is from a consumer point of view. I recently purchased a pack of Marlboro mediums and over half of the cigarettes in it were short on tobacco. One was over a quarter of the way empty. I have been a Marlboro smoker for 12 years and don't want to smoke anything else but this has happened a couple of times to me now. Is there anything that can be done about this to make it right? Thank you.

187 comments
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ken kunz
Port Orchard, US
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Dec 25, 2019 4:35 am EST
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Your website has been down for over 48 hours. when will it be back up You are a major corporation this should be fixed immediately, i expect better from Marlboro.

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Robert Sellmansberger
Oakland, US
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Feb 16, 2020 5:31 am EST

Harassment Health Insurance Costs Increase

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Jimmyoakley
Winston-Salem, US
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Mar 03, 2020 12:26 am EST
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I have seen price increases .20 cents to .50 cents in just over 3 weeks, what gives

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Northparkanita
San Diego, US
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Aug 08, 2022 7:27 pm EDT

I saved up enough points to purchase 5 virtual visa cards over 9 MONTHS ago. HAVE NOT GOTTEN ANY IN MAIL. Contacted marlboro 9 times only to get run around it's in the mail be there any day or we will look into it and get back to me they never respond.

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Debbie Korosko
Old Bridge, US
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Aug 24, 2022 1:12 pm EDT

I went to enter my codes today - I entered 3 and a box came up that stated MARLBORO REWARDS

IS NOT AVAILABLE IN YOUR STATE

Why all of a sudden! I have alot of coupons in there all ready - are they no good now?

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Max Hair
Clearfield, US
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Sep 11, 2022 4:50 am EDT

We was told on the Marlboro app we would get a free Zippo lighter, up date address. But still after months,no free Zippo lighter like they said. maxhair836@yahoo.com I don't have the date or pictures,over a lighter! They can afford it.

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Karan Kumar Verma
Indore, IN
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Sep 21, 2022 12:54 am EDT

A fake manufacturing is being done on a large scale at Jabalpur, Madhya Pradesh and also being sold on a large amount. Please take action towards it and the city needs original Marlboro!

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Marlboro cigarettes
Wautoma, US
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Oct 02, 2022 9:55 am EDT

I am sure you are aware that these cigarettes keep going out. Each cigarette will stop smoking for at least 3 or 4 stops or more. If you are continuing going to do this you need to discount each pack if you want us to keep using these. I didn’t ask to put this stuff in my cigarettes

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Nikki Vaughn
Covington, US
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Oct 02, 2022 7:53 pm EDT

Bout 3 cartons like I do every week and here lately they are very stale opened a pack out of each carton they are disgusting .

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Mcgilbert
Bogart, US
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Nov 13, 2022 7:50 pm EST

We buy the 72 reds and they have holes in them. For the price they shouldn't have holes in the. I called and was told to bring them back to the store. The store isn't going to do anything nor is it their responsibility to fix your problems

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wicked.lovely21
Goldthwaite, US
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Feb 22, 2023 8:28 am EST

over use of dipping for fire retardant is causing people with phycological impairments to amplify. please just take a look at the research.

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Shy1
Louisville, US
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Feb 22, 2023 6:44 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I bought a carton of marlboro reds At the shell station on 31w bypass bowling Green ky store #873 every pack I open the cigarettes had little tiny holes in them so I wasted almost all them and my time.

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William007Marlboroman
Brisbane, AU
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Mar 04, 2023 12:10 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Got a carton of Marlboro red

Every cigarette is bad quality tobacco a lot of tobacco bark , cigarettes do not burn smooth

When I flick the ash the Cole falls off

Quality issues? Please advise been smoking Marlboro since 1985

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rosemary reyes
Pflugerville, US
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Apr 16, 2023 6:22 pm EDT
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last night 4/6/2023 i bought a pack of cigarrettes from circle k on 36th st and old hwy 90 in san antonio, tx. and to my surprise, all the tips of the cigarrettes were messed up. i have smoked since i was 18, now 31, and i have never gotten a pack like that before. i am very unhappy and very dissatisfied. it was basically a waste of money.

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angela branch cox
Waynesboro, US
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Aug 07, 2023 7:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I used some of my points for a 2.50 off a pack of Marlboro,went to use it and everytime the cashier would scan it it kept saying "file not found" so I emailed Marlboro and they sent me another 2.50 off a pack on my mobile coupon tried to use it again and same problem "file not found" obviously trading your points for mobile coupons is a waste

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Sami Saxen
Tea, US
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Aug 15, 2023 3:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

This is the 2nd time I haven't received my $25 giftcard that I redeemed with my Marlboro reward points.

Order # is [protected]

Order placed on 6/24/23

Redeemed -15,700 points

My mailing address

Sami Saxen

703 Sioux Avenue

Correctionville, IA 51016

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Oneshortcajun
Stone Mountain, US
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Aug 19, 2023 10:34 am EDT

On July 31, 2023, I had redeemed 13,200 points for the otter box power bank. I have been checking everyday for it to come in and nothing. I tracked it and it showed it was delivered on Sat Aug 5th, 2023.

It was not delivered on the date stated to my address. I have not received this item I ordered, order # [protected]

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DisappointedAl
Iowa City, US
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Aug 19, 2023 10:27 pm EDT

I ordered a Roku device in July 2023 but when I looked at my order it says this device is from 2019?!?! I have tried installing on my tv and of course it keeps saying that it needs an update but I get an error. So I guess I just lost 18000 points.

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Mccrew23
Saranac Lake, US
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Sep 23, 2023 3:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I just bought a pack and had no lettering on the ciggs and tasted funky I have pictures and video of it.the store of lake flower mobil didnt give me a receipt.i work at McDonald's next door i went over there on break around 830 9 pm on september 6th they shoukd have the camers footage if i neet to oull it

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John Demarco
Sewell, US
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Sep 23, 2023 4:17 am EDT
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I ordered 2 stickers for 1000 points each and only received 1. Is there anything I can do to get that sticker?

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Neil Woodman
GB
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Sep 23, 2023 5:02 pm EDT
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Found a black lump of something in my tobacco don't know what it is but feels a little sticky

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BigFishGomer
US
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Oct 11, 2023 2:17 pm EDT
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Almost every box in my carton was defective

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Guy Bolling
Norwalk, US
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Oct 22, 2023 3:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The fact that you can only input 30 codes a month is pretty shady. It's like they only want you to spend them on coupons for more cigarettes

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JennCar1$
Interlachen, US
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Jan 14, 2024 9:14 am EST
Verified customer This complaint was posted by a verified customer. Learn more

bought a carton of marlboro blacks red from Murphys Gas station at 1801 elizabethtown road leitchfield , kentucky 42754. After smoking 2 packs noticed that filter and cigarette was hard to get inhaled. after inspection small holes in filter.

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Katharine Stokes
GB
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Sep 17, 2024 7:20 am EDT
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i buy this as its the cheapest in leicester uk. but there always big sticks in which mush weigh a lot . i buy 1 a week i have a collection , so its not the real weight,i cannot roll a big stick it breaks papers .can you stop putting 1 stick in every pouch please/

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Bekir TERLEMEZ
TR
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Apr 12, 2025 9:37 pm EDT
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Lütfen Türkiye'deki Bayinizin sözleşmesini iptal edin ve Türkiye'deki fabrikayı kapatın. Sigaralarınız çok kötü. Biz İsveç üretimi ithal marlboro sigaralarını içmek istiyoruz. Saygılar..

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