Menu
For Business Write a review File a complaint
Marlboro

Marlboro review: stale cigarettes 32

D
Author of the review
3:36 pm EDT
Review updated:
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Marlboro still uses julian date code system on their cigarette packs. The code printed on bottom of pack should have a letter, then a 3 digit julian date, followed by a letter, then a number which is the last number of the year manufactured. This should be "0" for cigarettes produced in 2010. If it is "9" you are buying cigarettes from last year, likely stale unless vacuum sealed in freezer storage, which is unlikely.
Local retailers are presently selling marlboro "red" soft packs with julian dates of 282 from last year, produced 7 months ago. After inquiring i found they also have more recent julian dates from a couple of months back. I refuse to pay full price for cigarettes produced last year, and offer this info so others do the same to avoid a stale product.
Years ago i was told, by a marlboro quality department employee, that the "average shelf - life" for cigarettes is 3 months, depending on storage conditions. At that time their company would admit selling an old, inferior product, and replace them freely. This is no longer the case.
Now their employees are trained to deny this and claim staleness of cigarettes is "objective", while the whole time avoiding the issue, which is that their product is being sold at full retail price despite the fact that it is far outdated, and so stale (From an objective point of view.)
Check the date code on the bottom of your marlboro cigarettes before buying, and if the julian date is in the 2 or 300's, with a "9" following the letter "y" or "z", do not buy unless your wish to pay full retail for stale cigarettes.

Update by dunuzin
Jun 04, 2010 12:56 pm EDT

There are to date, marlboro "red" soft packs being retailed in mid - mo. , with a julian date of 309 from last year - that is nov. 4th.
That means these cigarettes, being retailed at full price, are exactly seven months old.
That is four months past the "average" shelf life, referencing information provided to me, years ago by a marlboro quality employee.
Acceptable? You be the judge.
Check the date on bottom of your cigarette purchases and lets send these stale cigarettes back to phillip morris before they start retailing year old stale product!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

32 comments
Add a comment
T
T
the_righteous
Bridgewater, US
Send a message
Jan 02, 2011 11:56 am EST

The store owners are not aware of the staleness. They keep selling them as more people don't even bother if its stale or not. At least Marlboro has some coding system to show the shipping/manufacture date. While there are so many other brands that has nothing of any sorts to show that date. while this is a problem on its own, if you have no other choice than to choose the old cigarettes with no date, the store owners would prove to you getting a new cartoon/package and claiming it to be fresh. Chances are they would be stale 99% of the time, you are forced to keep smoking the stale one, trying pack after pack in hopes of seeing a fresh one slip in. Cigarettes should be well stored and kept at right temperature right away even if its just delivered and the companies should do something about this!

C
C
cigordergirl21
Chicago, US
Send a message
Jan 05, 2011 1:28 am EST

I work closely with a Philip Morris Sales Representative since I am in charge of ordering the cigarettes at my job. The actual shelf life of Philip Morris products is one year from the manufacture date. You are correct in the way you read the date, however shelf life is one year for cartons made in regular facilities (designated by a V, N, W, P before the Julian date). The shelf life of cartons made in a facility using cold storage is extended another 3 months past that (designated by a C or R before the Julian date). If you are really concerned about smoking stale cigarettes you probably should not be smoking in the first place. My information is coming straight off of a Philip Morris Julian Dates Codes sheet and I quote "**Julian Date Codes indicate when Philip Morris USA cigarettes were manufactured and whether product is out-of-date. The shelf life of cigarettes is typically 12 months, except it is 15 months for cartons that were placed in cold storage after manufacturing." I do not know who you talked to but your information is faulty. My suggestion to you is next time you want to throw a tantrum at the local grocery store about your cigarettes that are 4 months old, you should think twice and mind your own business, suck it up and buy them. Other wise you should probably kick the habit.

B
B
Bbsunshine&oitdoors
Nonya, US
Send a message
Jan 03, 2022 4:32 pm EST

Do you smoke or just work with them? I’m genuinely interested. I don’t think you do, and I’m pretty sure every other human being on this planet has a habit of some sort. What’s yours? Quality control is a serious thing in the marketing work, and the customers are the ones that make a business thrive. I rarely get stale cigarettes, but I have lately at different stores nonetheless. If you are spending that much money on them, they should be good. I don’t think anyone is throwing a temper tantrum, but expressing their opinion for something THEY paid for. Just like any other product. Maybe you should stop being so defensive for something you don’t even sell or buy 🤷🏻‍♀️

N
N
non- smoker
Eagleville, US
Send a message
Jan 17, 2011 7:36 pm EST

I don't blame you for not wanting to buy old cigs but it does zero good to blame the store. Most store owners and their employees know nothing about the dates on smokes. In most cases the tobacco rep comes around once a month or so and takes care of the old product found on the shelf, by giving them credit for it, or putting a sticker on it to allow the distributor to replace the carton. They do not take them back unless they are way out of date by over a year, and the store owners only choice is to sell them if they don't allow them to be returned. As of last spring I think, we were told that most companies will not take them back at all, as in, all sales to the store are final! In turn, all sales to the customer are final! If you order them, I bring them to the counter for your inspection. If you pay for them they are yours. I will not exchange them or refund your money, THEY ARE YOURS. If we get stuck with a carton of old smokes, we either sell them or lose the 30+ dollars we have invested. This means selling appr. 11-12 cartons without profit. I work at a store that works very hard to keep the freshest possible smokes on the shelf by rotating the product daily to keep it fresh. Smokes coming from the distributor however, are already 3 months old, and every six months the distributor cleans out the warehouse and sends smokes 6months old or older to us, that they find back in the corner somewhere. We have no choice but to sell them first and take newer product off the shelf until they're gone. We are one of the three largest retailers in Missouri according to the rep I talked to, so if we can't get them any fresher, nobody can. Or maybe because we can sell them so quickly, we get the old ones on purpose. We, "the store" are told that they are good to be sold for 14 -16 months. So basically, if you don't like it get the hell out of my store!

P
P
Puffin 30 Years
Knoxville, US
Send a message
Aug 17, 2013 12:24 pm EDT

You are correct about shelf life in ideal conditions.
But here in Tennessee we have a distributer that
supplies most of the convient stores and they DO NOT
rotate their stock. Its not the stores fault its the
distributer. I know this from a employee that works their.
On my Marlboro Southern Cut brand i have been buying
code V161X31B7. Where the "V" is Virginia,
161 is about the second week in June, and the 3 after
the "X" is for 2013. They have been good.
This store i buy from runs out from time to time and the
distriduter comes every Friday.
It is now Aug. 2013. The packs i bought yesterday have
V077Y31B3. Where "V" is Virginia, 077 is the second week of
March. These are bitter, strong, and nasty.
This proves the distributer Does Not Rotate their stock.
Also they are not stored in ideal conditions. So the 9 to 12 month
shelf life does not apply.
If you find this happining in your area, talk to the store Mgr.
And educate him on the date codes for PM brands.
Have hom fusd at the distributer. After all he can refuse the order
if they are old & demand fresher stock.

S
S
Smokin15
Palm Coast, US
Send a message
Feb 27, 2014 7:03 am EST

Would you eat bread that was on the shelf for 12 months? You would like it soft and fresh right? SAME with tobacco...so 2-3 months is tops. Then they are harsh so STFU all u idiots!

C
C
ChasO
Kalamazoo, US
Send a message
Mar 08, 2014 12:49 pm EST

What would Marlboro Menthol Gold Pack marked R044Z3B3 mean? Wife bought 3 cartons on a Carnival cruise to Bahamas for me on3/4/14 what does the R mean ?

S
S
sanmel1029
US
Send a message
May 02, 2014 1:11 pm EDT

ChasO - This means that your cigs were manufactured on the 044th day of the year and Z3 means 2013. So approximately February 13, 2013. THEY ARE OLD, MAN! I bet they don't taste too good, do they?!?

C
C
Cee1976
TH
Send a message
Jun 15, 2014 3:23 am EDT

Can you tell me how to check manufactured date for cigarette that is being produce in China. I look at the bottom of the pack and it printed as "CN11324902" so i don't know how to check it.

K
K
kenny7822
Clinton, US
Send a message
Jul 16, 2014 6:44 pm EDT

I'm so sick of stores selling stale cigarettes. If I'm going to pay $9 - $11 a pack for cigarettes I want them fresh! No exceptions. If they were cheaper, say $5 a pack I wouldn't make such a big deal but since they are so expensive I expect them to be top quality.

D
D
dollarbill4145
US
Send a message
Aug 29, 2014 6:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

the manufacturer
should have a salesmen check the stock every time he is in the store then the distributor couldn, t rip the store and customers off, a distributor should have refrigerated storage but most don, t spend the money to store the stock the right way, , , ,

J
J
James Mwakitawa
KE
Send a message
Sep 30, 2014 1:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Can someone assist in decoding the manufacture date of Marlboro Gold made in Portugal?
The code is PC07826

T
T
thegreatraine
US
Send a message
Nov 13, 2014 5:14 pm EST

Whats the difference between a Z a V and an X? And whats does the number after the B stand for?

S
S
scorpio119
US
Send a message
Jan 14, 2016 12:25 pm EST

I just bought a carton of cigs they said they were old I said how old she said she didn't know she gave them to me half price but then ran into these articles about codes my code on bottom of cigs are 02394 how do you decode that I have no letters in my code of numbers ?

E
E
Edward Alba
US
Send a message
Nov 19, 2017 6:53 pm EST

Just Bought a pack of Marlboro regular shorts in a hard pack that is stamped R 097 Z 7 187. This is from a shipment the store clams they just got in and I have never seen a pack with the R on it. Prior to this they were selling V257 Y 7 187 and from my understanding of the codes put then at less than 90 day of manufacturing. as of 11/19/2017. So basically I was wondering what's up with the R and the obvious early date of production.

T
T
Timothy Burns
US
Send a message
Dec 19, 2018 7:12 am EST

Hi my name is Timothy Burns, I bought a pack of Marlboro lights n when I opened them the aluminum pulled out n the cigarettes went everywhere n broke half of the pack. Would like to be reimbursed please.

J
J
Jamie Bunyard
US
Send a message
Feb 18, 2019 1:19 am EST

I just bought these from a local store what can be said of them are they dated right and do they have the correct packaging? I am wondering because when you smoke them they taste horrible most the time i can’t smoke but about a half of one and they burn very quickly along with they have spots when they burn that will make a black spot on them ! I uploaded some pictures of them I hope that they upload right. Thanks in advance for all your help

J
J
Jamie Bunyard
US
Send a message
Feb 18, 2019 1:28 am EST

Pic is below for your reference

View 0 more photos
A
A
AshleyNicole3292
US
Send a message
Mar 21, 2019 12:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Y260Y88A2 can someone please tell me the date. Thnks!

M
M
Michelle Sherrick
US
Send a message
Mar 31, 2019 6:10 am EDT

There is no date on the bottom of the cigarettes that looks anything like that the only thing it says is May 14th next to that says MDA 4318608 and underneath that says QRB EZM YC6 90E

View 0 more photos
J
J
JVen
GB
Send a message
Jun 06, 2019 11:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Can anyone help me decipher the codes on these? Not sure if they differ in the UK?
Pack 1 Top line: DPG WHW EJK GNE, Bottom line: GA31902409
Pack 2 Top line: PC9 1PE L1E Z08, Bottom line: PC90901811

Many Thanks!

View 0 more photos
D
D
Dragonmatrix
US
Send a message
Nov 20, 2019 11:34 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

What does a D mean on a L&M date stamp?

L
L
Lilone909
US
Send a message
Nov 26, 2019 11:29 pm EST

Can someone please tell me the date? Thank you

View 0 more photos
K
K
Ky-girl
Cannon, US
Send a message
Mar 13, 2023 5:43 pm EDT
Replying to comment of Lilone909

2017

R
R
Rebecca Ragan
US
Send a message
Dec 03, 2019 9:01 pm EST

The Marlboro menthol light 100s are awful. It doesn’t matter what store I go to they are stale. Been going on for a few weeks. Can’t smoke them and wasting 6.25 a pack. Gonna switch tonight. I recommend the manufacture do something or they will be out of business.

M
M
mofucker
US
Send a message
Dec 06, 2019 12:56 pm EST

smoke fukin malboro reds

K
K
KarmenLL
US
Send a message
Jan 13, 2020 3:33 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I am looking for a chart that I can print out on how to read the expiration dates on all of the Marlboro brand cigarettes. If there is any one out there that is willing to help me. Thank you

D
D
Dlyn
US
Send a message
Feb 03, 2020 6:12 pm EST

Just purchased Merits code is: R 308Y15B2. How old are these things?! Help! Thanks...

B
B
Bree.S
US
Send a message
Apr 30, 2021 2:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I’ve been buying Marlboro menthol ultra lights 100s and it doesn’t matter where I buy them they are all stale. I’m so sick of it that I’m about to change my brand to another. I haven’t had a fresh cigarette for months. I had a family member mail me some last year from another state and they were fresh. Does anyone know of a brand that is menthol and light? Ive smoked Marlboro for about 20 years.
Thank you

B
B
Bree.S
US
Send a message
Apr 30, 2021 2:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I’ve been buying Marlboro menthol ultra lights 100s and it doesn’t matter where I buy them they are all stale. I’m so sick of it that I’m about to change my brand to another. I haven’t had a fresh cigarette for months. I had a family member mail me some last year from another state and they were fresh. Does anyone know of a brand that is menthol and light? Ive smoked Marlboro for about 20 years.
Thank you

C
C
Chelebell73
Huntersville, US
Send a message
Jan 25, 2023 10:54 am EST

I have been smoking Marlboro mental light 100’s for years. I cannot find any around me that taste worth a darn anymore. Guess I am either going to quit or switch brands. I have called Marlboro many times about this and nothing has changed.

C
C
Courtneyk1219
Mansfield, US
Send a message
Feb 23, 2023 3:02 pm EST

What did they say when you contacted them about it?

  1. Marlboro Contacts

  2. Marlboro phone numbers
    +1 (800) 627-5267
    +1 (800) 627-5267
    Click up if you have successfully reached Marlboro by calling +1 (800) 627-5267 phone number 2 2 users reported that they have successfully reached Marlboro by calling +1 (800) 627-5267 phone number Click down if you have unsuccessfully reached Marlboro by calling +1 (800) 627-5267 phone number 1 1 users reported that they have UNsuccessfully reached Marlboro by calling +1 (800) 627-5267 phone number
    33%
    Confidence score
    Customer Service
    +1 (800) 898-2888
    +1 (800) 898-2888
    Click up if you have successfully reached Marlboro by calling +1 (800) 898-2888 phone number 0 0 users reported that they have successfully reached Marlboro by calling +1 (800) 898-2888 phone number Click down if you have unsuccessfully reached Marlboro by calling +1 (800) 898-2888 phone number 0 0 users reported that they have UNsuccessfully reached Marlboro by calling +1 (800) 898-2888 phone number
    Customer Service
  3. Marlboro emails
  4. Marlboro address
    New York, New York, United States
  5. Marlboro social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 10, 2024
  7. View all Marlboro contacts