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Thompson Cigar
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Thompson Cigar Complaints Summary

10 Resolved
67 Unresolved
Our verdict: With Thompson Cigar's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Thompson Cigar complaints 77

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7:40 am EDT
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Thompson Cigar total values plus

Thompson Cigar signed me up for total values plus with out my permission. I do not want this service nor do I use it, Until I got the renewal notice in the mail I did not even know I was enrolled for this service. I also can not seem to delete my account for Thompson Cigar, I have been all over their site looking for a way to delete my account. If Thompson Cigar has a way its hidden deep on their site.

Desired outcome: I want this to stop and not keep auto renewing. Also want Thompson Cigars to delete my account INCLUDING my credit card number!!

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9:44 am EDT
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Thompson Cigar website purchase will not load

I have tried several times to make a purchase through your website,the payment page just shows the wheel of death.

When are you going to correct this issue?

I am tired of having to wait on the phone for a sales agent! If you have done this in order to keep people working ,then I will wait; I don't want anyone to lose their position.

Thank you,

Joe Struk

[protected]@gmail.com

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11:17 am EDT
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Thompson Cigar Cigar

Thompson cigar is trying to say that I ordered some cigars. I never ordered the cigars they claim I ordered. They can’t provide me with a tracking number they also said I never authorized payment through my PayPal which is true cause I didn’t order them. Now they have sent this to collections and still can’t provide me with the tracking number. Worst company I’ve ever dealt with.

Desired outcome: Still disputing they offered me a coupon for the same amount they say I owe I told them to keep the coupon I will never buy or recommend this company to anyone

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Update by Flat top
May 23, 2023 11:19 am EDT

Worst company I’ve ever delt with

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Is Thompson Cigar legit?

Our verdict: Complaints Board's thorough examination reveals Thompson Cigar as a legitimate entity with notable strengths. Despite a 12% resolution rate on customer complaints, which invites a closer look, Thompson Cigar stands out for its commitment to quality and security. Clients considering Thompson Cigar should delve into its customer service record to gauge compatibility with their expectations.

Thompson Cigar earns 91% level of Trustworthiness

Perfect Trust Endorsement: Thompson Cigar achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Thompson Cigar. The company provides a physical address, 3 phone numbers, and email, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Thompsoncigar.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Thompson Cigar website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Thompsoncigar.com you are considering visiting, which is associated with Thompson Cigar, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Thompson Cigar website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Thompson Cigar has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 12% of 77 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Thompson Cigar protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Thompson Cigar. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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1:57 pm EST

Thompson Cigar Unauthorized charges

This In person company has charged me $57 on 4 separate occasions for unauthorized orders. I have made multiple calls and multiple email complaints, and absolutely nothing has been done. I want my money back.

I have screenshots and recorded phone calls as proof.

I spoke to someone named Sam, and another rep. I informed them I had not received the products, and did not order expedited shipping. (Even if, for the sake of argument, I had, there are charges ggoing all the way back to November. So the expedited shipping is a moot point, but they've doubled the prices and used that as an excuse for the charges).

They said I enrolled in this and that- none of which is true.

This company has a running scam through my checking account. They keep charging me even after contacting multiple times, in multiple ways.

Desired outcome: I want them to refund my money and stop charging my account. I also ask that they delete my information

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8:17 pm EST

Thompson Cigar Monthly Charge of 14.95.

I was charged 14.95 on December 30th, 2022 from your company. I did not buy anything from your website or sign up for a monthly total value subscription and demand a refund along with a termination of this subscription that I never signed up for. I reviewed my last monthly statements and didn’t see more charges but did not desired to be enrolled in this monthly program without my knowledge or authorization. I have bought cigars from you guys for years but now will have to take my business elsewhere.

Desired outcome: Refund of 14.95 and termination of this subscription.

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2:10 pm EST

Thompson Cigar Total Value Plus

What do you know... I saw a charge on my credit card for $14.95. And just like the rest of the people in your reviews, I did not sign up for nor did I authorize any such withdrawals. I've really enjoyed the cigar world sense being in it 15 or so years ago. One thing that I really like about it is most people at lounges or other places they may smoke are very welcoming and integral. This act extracting $14.95 from people's account without their knowing or their approval lacks integrity on so many levels. I would venture to say criminal. Is $14.95 worth the blemish on your character? Horrible! Someone's going to get smart enough and report this type of wire fraud to certain authorities.

Desired outcome: I see charges to my credit card dating back 4 months. I want $59.80 refunded back to my credit card.

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11:40 am EDT
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Thompson Cigar Total value club.

Didn’t sign up for this value club but they had all my info from an order and signed me up from that order I guess. They were hitting my credit card every month for $14.95 I wasn’t getting any mailings or emails about the club or my account information but they kept charging me until I noticed the charge and questioned it. I called and canceled it wasn’t offered anything for the deception beware of this company.

Desired outcome: Would like a refund

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1:38 am EDT
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Thompson Cigar Order never shipped

I placed this order on Sunday night and paid for the 2-3 day shipping with the expectation it would ship out on Monday afternoon. Instead my order is sitting with a status of “Processing” 5 days later. I even complained via chat on Wednesday and was told it was shipping out that day and upgraded to overnight shipping. To make matters even worse, when I placed my order, no items were back ordered. Because of their incompetence the main reason I placed the order is now back ordered.

They also keep repeatedly charging my credit card then refunding then charging it again.

I ordered nearly $600 in cigars from them last month and this order was another $340. I’ll just do business with another company not owned by Scandinavian Tobacco Group.

Desired outcome: Refund my money, take me off your email list and don’t bother with sending me any catalogs.

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8:02 pm EDT
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Thompson Cigar I was enrolled for $14.95 per month without authorization

I went through my bank statement today and saw a charge for $14.95 from Thompson co. I had purchased cigars from Thompson several times but NEVER have I authorized anything recurring. I sent them an E mail demanding a refund for the entire year it was on there and removed all payment methods from my profile. Then I went on line and saw all the complaints about the same thing. Once I realized it was not simply and accident I called my bank, disputed all the charges and canceled my card. HUGE pain in my [censored]. Have to transfer all my auto pays items now. I will never use Thompson again.

Desired outcome: Refund ALL the charges of $14.95. 12 of them.

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samk1950
Collinsville, US
Sep 18, 2022 10:12 pm EDT

I just stepped on that land mine. I’m trying to cancel my order as we speak. However, I did not finish creating my profile.

We’re you successful in contacting them, if so, how? Kentopians@gmail

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jerryscherer
renfrew, US
Aug 22, 2022 1:11 pm EDT

Same thing happened to me they automatically charged my credit card $14.95 my credit card company thought was fraud they notified me and put my credit card on hold I had to contact Thompson cigars waited 15 minutes on hold finally talk to someone I could barely understand and they refund me the $14.95 but said they were unable to remove my credit card from their files I asked him to room remove my name address and everything from the files and they said that this will was impossible for them to do we need to past the word around the Internet about this company so no one else gets stuck with these recurring charges past the word Thompson's car never by or purchase from them hopefully an attorney will see this and start up a class action suit

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8:33 am EDT
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Thompson Cigar Cigar sampler.

This is not really a complaint but a suggestion. I would love to try some of your sampler offers but there is a problem. I am 78 years old and have been smoking cigars for many years. I like a cigar that's mild to medium. I have no way of determining if the cigars in your sample offers are mild, med or full body. It may be helpful if you would sort and lable your sample offerings so that the customer know that they am getting the type of cigar they prefer otherwise they will light up and throw away most of what they get. I hope this is not thought of as a complaint but just a suggestion. I know that if I can be sure I am buying a mild to med sample I would like very much to get some.

Thank You

Paul Mosley

Desired outcome: Just consider what I have suggested.

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7:01 am EDT

Thompson Cigar Fraud $14.95 bill monthly

Check your monthly statement for

THOMPSON CO.*TOTALVALP 866 FL DIRECT

Never signed up for any of their programs, simply made a purchase and now I find I'm being charged a monthly fee. Don't buy from this company! I just realized they have been charging me $14.95 a month

They need a CLASS ACTION LAWSUIT against them in the 10s of millions.

Who wants in on that?

Desired outcome: Reimbursement

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CDriff
, US
Oct 04, 2022 1:45 pm EDT

I just found out that they have been charging me $14.95 for the last seven months. I know I didn't sign up for this

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Coop930
Arlington, US
Aug 14, 2022 8:16 pm EDT
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I went through my bank statement today and saw a charge for $14.95 from Thompson co. I had purchased cigars from Thompson several times but NEVER have I authorized anything recurring. I sent them an E mail demanding a refund for the entire year it was on there and removed all payment methods from my profile. Then I went on line and saw all the complaints about the same thing. Once I realized it was not simply and accident I called my bank, disputed all the charges and canceled my card. HUGE pain in my [censored]. Have to transfer all my auto pays items now. I will never use Thompson again.

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Coop930
Arlington, US
Aug 14, 2022 7:53 pm EDT
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I just found out they did the same to me for a year now. I had to cancel my card and I have challenged all the charges with my bank. Huge pain in the [censored]. I will never buy from them again. I hate getting ripped off.

Michael

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10:05 am EDT

Thompson Cigar Victor sinclair spiced rum cigars

On june 23rd 2022, i ordered 20 victor sinclair spiced rum cigars, about 10 days later, i hadn’t received them, i called their customer service, spoke to a Marko, call was outsourced, and he states that the order was never placed. The amount was my was charged thru pay pal with my checking account , gave him order# and confirmation, still he said nothing in their system, called my bank to get my $$$ back. Do not order from this company they are shady and take your $$. I have ordered on the past, will never order again. They should have tried to fix issue by resending the order, never even tried. They need to be shut down… scammers..

Desired outcome: Need to get my $$$ back from this scam.

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steveshouse16
, US
Jul 04, 2022 10:19 am EDT

You ordered something in a holiday weekend and expected it to be fast upon delivery. Most companies do not process order outside of a Mon-Fri business day

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11:52 am EDT
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Thompson Cigar Thompson cigar - chicken bone embedded in cigar

on June 15 while smoking a thompson 829 cigar I found a chicken bone in the cigar (the bone approximately 2 inches long & 1/4 of an inch wide). I listed a complaint in the company web site and talked with a Thompson representative and explained what I found. He offered me a $10 credit. I have serious concerns about health both for myself and other customers. It is obvious this was not a accident but and intentional action on the part of the person who rolled the cigar.

Thompson has to date has not contacted me. Thompson customer service rep offered me a $10 credit and sent a per-paid mailer to return the unused cigars.

I do not feel this is an acceptable solution.

o Harvey

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2:31 pm EDT

Thompson Cigar total value plus

Was charged today (6-14-22) $14.95 on my PayPal account for this auto pay Thompson Cigar said I signed up for. Did not sign up for this and never received an email informing me I did. Will never buy from Thompson again.

Desired outcome: Contacted Thompson, PayPal and Total Value. Was told I would be refunded, and subscription will be cancelled. Will wait and see.

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11:25 am EDT
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Thompson Cigar Unauthorized fee charged to credit card

Ordered cigars, and got enrolled in a $14.95/month 'Total Values Plus' plan. I won't bore you with what it is, because I don't care what it is. But, I do care about being fraudulently stolen from. I am very careful when I order online, have been ordering online for over 20 years, but somehow this got by me. Never again. This was charged via Pay Pal, so a correction should be made to my account there

Desired outcome: reimburse $14.95 to my Pay Pal Account and DO NOT CHARGE ME FOR THAT AGAIN!!!

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3:17 pm EDT
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Thompson Cigar Recurring fee I never approved

Today I first noticed a $14.95 charge on my american express. I don't pay attention to small amounts, and this caught my attention. So, I called the number listed as the contact number in my american express bill and couldn't get through for several attempts. They told me it was a recurring bill after a free period of trial. I never approved a free trial period of anything. The last order I had with thompson was a year ago. I am outraged! Their store is in tampa and I have been there. I will never buy another item from them again. I am an army veteran and they always act like they take care ov veterans but they screwed me. I will make sure I let every veteran I know know about this screwing veterans. Shame.

Desired outcome: Reimbursement for the trial period I never approved.

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Coop930
Arlington, US
Aug 14, 2022 8:08 pm EDT
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I went through my bank statement today and saw a charge for $14.95 from Thompson co. I had purchased cigars from Thompson several times but NEVER have I authorized anything recurring. I sent them an E mail demanding a refund for the entire year it was on there and removed all payment methods from my profile. Then I went on line and saw all the complaints about the same thing. Once I realized it was not simply and accident I called my bank, disputed all the charges and canceled my card. HUGE pain in my [censored]. Have to transfer all my auto pays items now. I will never use Thompson again.

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4:43 am EST

Thompson Cigar Unauthorized credit card charges monthly of 14.95$.

In November 2021 my wife read a paper advertisement of Thompson Cigar and tried to surprize me by ordering 38 $ special Christmas offer, what she did not know is that she also got herself enrolled in total value plus plan scam which she did not want nor care for, but we do care for being fraudulently stolen from monthly for 14.95 $ ever since then.

3 times so far we received the 14.95 $ charge.

25 February 2022

26 January 2022

And 27 December 2021

We will never again buy anything from Thompson Cigar. Also seeing the complaints since 2018 on this board it is clear that over the years many people have suffered the same from this company while others I guess do not read their credit cards statements.

Desired outcome: To refund all the mentioned payments and to stop this fraud

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10:21 am EST

Thompson Cigar Total values plus

I am normally very careful, but I unwittingly signed up for a subscription service when I made a purchase with Thompson Cigars.

I am upset that I did not catch it sooner. I bought the cigars on August 16th, 2021. Total Values Plus sent me an email the day after, which I didn't read. Apparently, the first month was free, but they got away with charging me $14.95 for 5 months. I don't use the subscription and it has not benefitted me whatsoever. A complete waste of money, all because I did not read the fine print.

Let this be a cautionary tale to others. Luckily I was able to call to cancel my membership, but I am still upset about being out nearly $75.

Desired outcome: I desire a refund for the 5 months I was signed up for a subscription service that I did not use, need, or benefit from.

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12:41 pm EST

Thompson Cigar Never agreed to join total value plus

I was charged twice 14.95$ until I noticed it on my statement. I don't recall I ever agreed to use this service when making a one-time purchase with Thompson.

Order Number: TC003951252
Order Date: 11/5

(1) Charge on 12/5/2021 and 1/5/2022 for unknown "Total Value Plus" club charge.
(2) Double order charge, the second one shows in 1/5 for the same amount of order, seems automatically sending every 2 months.

Expecting: (1) Cancel this club; (2) Cancel the automated order; (3) refund the previous charge except the first order.

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4:51 pm EDT

Thompson Cigar Total value plus membership

In february I ordered one selection of cigars and order was received ok. 8 months later I found out that I was being charged $14.95 every month for a total value plus membership fee, which I never ordered or applied for. The only thing that I did was to place an order for cigars. I have checked other peoples comments regarding this problem and have found hundreds if not thousands of comments like mine posted on the internet. I have been a satisfied customer of Thompson Cigar for decades, but that has changed. I will never order any thing from Thompson Cigar unless they change their fraudulent ways of doing business and correct their past misgivings.

Desired outcome: Full credit for 8 months of $14.95. Credit to be in the form of a check or credit back to my bank account.

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Doug Schindler
, US
Feb 07, 2022 2:29 pm EST

Same thing happened to me. Additionally, I can get the same cigars cheaper or at the same price with out being ripped off by a "hidden" membership I never knowingly aggreed to.

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Thompson Cigar contacts

Phone numbers

+1 (800) 216-7107 +1 (800) 237-2559 More phone numbers

Website

www.thompsoncigar.com

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