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Marlboro Customer Service Phone, Email, Contacts

Marlboro
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1.4 680 Reviews

How responsive is Marlboro's customer service?

67 Resolved
612 Unresolved
Poor 🫤
Marlboro is a rare visitor on ComplaintsBoard, so the pace of resolving complaints leaves much to be desired. We believe they should spend more time and effort on reviews to naturally grow customer loyalty. As for reviewers, we'd advise carefully reading existing reviews to understand what to expect. It's also helpful to go through the few complaints that Marlboro has already resolved to get a clear picture of their customer interaction and potential challenges in resolving your personal issue.
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Marlboro reviews and complaints 680

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Newest Marlboro reviews and complaints

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I
6:42 pm EDT
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Marlboro Not staying lit

Says this issue was resolved, but Apparently this issue has definitely NOT been resolved. Myself and several people I know who all smoke Marlboro have had the exact same problem. Stop using the flame retardant or whatever it is that makes them go out. You light it, say 3 or 4 sentences speaking to someone and have to relight it. Super annoying! One cigarette should not need to be relit 3 times. Stop using those nasty chemicals

Desired outcome: Go back to using natural tobacco instead of all the nasty additives. I could understand paying $7 a pack for That.

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Lois Sam Remmie
, US
Aug 16, 2022 8:21 am EDT

Again bought 2 packs marlboros. They are not staying lit and tobbaco falls out very loosely packed. Break easy

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M
9:22 pm EDT
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Marlboro Marlboro black full flavor 100s

I bought 2 cartons at Murphy's and both cartons were stail and popping like crazy worst product I've ever bought I've been a life long customer and really disappointed

Desired outcome: Replace I have been a customer over 30 years if you won't fix this Phillip Morris will no longer recieve my business!¡

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12:20 am EDT
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Marlboro Account login

Everytime I try to log into my account I get a message saying that the credentials I entered are wrong when I know they are not. I try to reset my password and click to have a verification email sent with a link to verify my email but I never get any email. This has been an ongoing issue for quite some time.

Desired outcome: Would like to be able to login to my account hassle free.

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5:19 pm EDT

Marlboro Login

I get all the way up to verify my email and then I never get an email so I tried my husband and his did the same thing could you please help

[protected]@yahoo.com and [protected]@yahoo.com

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5:25 am EDT
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Marlboro Beyond blue

Good Day

The last two packets of Marlboro Beyond Blue Ive bought, had more than 3 smokes each, that broke apart wasting a whole smoke due to thick pieces that does not burn at all. I can provide you with photos if neccesary. I am very dissapointed as I never had a issue with these smokes.

Please may you assist me in this matter?

FXHR8QNA8SF03130005

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10:28 am EDT
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Marlboro Order 3 virtual visas from reward program got none

I contacted marlboro 4 actually 5 times concerning not receiving my 3 virtual visas for a total $25.. Ordered a $10 virtual visa nov. Along with a $5 virtual visa together. 2 months ago I ordered another $10 virtual visa. I contacted marlboro 5 x's and they said they were reissuing them. To date I got nothing but bullsh. T n lies from marlboro. I want my visa cards. As of today I cant even log into web site. I have been a loyal customer for over 30 yrs. And dont deserve this run around. I hope you can help me resolve this or I guess I will file complaints with bbb and the ftc and the attorney general. I am fed up

Desired outcome: want my 3 virtual visa cards 2×$10. And 1 @ $5 for a total of $25

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11:06 am EDT

Marlboro Marlboro

Most of the Marlboro cigarettes aren’t available in Kuwait because Marlboro cigarettes are bought in Kuwait and smuggling to KSA, selling in KSA is more profitable as the price over KSA is triple than in Kuwait.

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10:51 pm EDT
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Marlboro Marlboro rewards new login

I tried to login today (March 31, 2022) to log my March rewards. My login and PW took me to a new page,

IMPROVED LOG-IN EXPERIENCE

I keep getting an error stating my email was invalid

I clicked on “forgot my login”. I received an email that verified my email. I clicked on “forgot my PW” and changed it.

Your new site will not let me in. Because of this, I now will miss out on my points

Desired outcome: I want to be able to access my account and log my rewards from March

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Dfrost82
Rosenberg, US
May 09, 2022 1:16 am EDT
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Issues logging into my account. Every month I have this issue. Always says my username or password are invalid and then I have to change my password. I can’t confirm my email because I never get an email confirmation from marlboro with any link.

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L
6:38 pm EDT

Marlboro Quality

I bought 2 cartons of cigs at Super Quick like I do every week before heading out of town and I got to the hotel out of town and i open up one of the cartons of cigs and all of them had either a handful of broken cigs and in each pack and if they wasnt broke the cigs were stale as could be. Me being in a tight financial situation i couldnt exactly go buy more so i had to do what i could with what i had. Im very upset i have been buying marlboro since i first started smoking and never had this issue and now losing that much money is really hard in my financial positions.

Desired outcome: Please Refund

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4:53 pm EST

Marlboro Marlboro gold cigarettes

Good day...i bought a marlboro gold cigrette from mumbai india duty free nd i found this cigrette is not as per the standard nd its all tobacco is not you can't even smoke its all moisture in that very bad experience

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J
3:20 pm EST

Marlboro Packaging not glued correctly, leaving cigarettes to get broken easily

I purchased this carton of Marlboro Special Select cigarettes, UPS # [protected] (see attached photo.) Every pack in the carton didn't have the side flaps glued. Which led to many cigarettes in the packs getting broke.

Desired outcome: I would appreciate a refund, I live in Michigan and the cost of a carton here is $78.00.

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10:48 am EST
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Marlboro Marlboro Rewards

02/03/22 Ordered the Jbl headphones,Ups tracker showed it shipped to Usps and was delivered to my residence on 02/13/22, nevered received. We are retired and home all day. Is there something you can do to help? Thanks. William A Birdsong. [protected]@gmail.com

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J
5:35 pm EST

Marlboro JBL tune 125 tws earbuds

Hello, to whom it may concern;

I received the JBL tune 125tws Bluetooth earbuds as a gift from my uncle Robert Smith. He ordered these with his Marlboro reward points close to a month's time from today's date I received the headphones still in the mailing package and they worked for 5 minutes. Trouble getting the right earbud to turn on or charge. I know this is a long shot as I am not the one that purchased them but I am 110% positive if you look up my Uncle Robert Smith in Potter Nebraska you will see I am telling the truth. If it is possible I would like a replacement set.

Please and thank you in advance!

My name is John K. Hajek, I am also a registered user for the Marlboro reward points program as well if that helps lol . I also tried troubleshooting with the company but as I did not purchase them from that company they came from you guys a referred me to you. I may have said this earlier the right earbud will not charge at all or power on and it is the controlling here but that turns them on and connects it to Bluetooth to be used so I am not even able to use the left earbud either. I took them out of the package followed the instructions used them for 5 minutes put them back inside the case went to work the next morning to find out that they no longer worked.

Further more I would like to to this opportunity to address you about your tobacco.

As I'm sure you are fully aware of this , Marlboro was is and will forever be a superior tobacco product to the rest of the market. I am proud to say I smoke Marlboro cigarettes

Sincerely

John K Hajek

1335 Osage St.

Sidney NE, 69162

Desired outcome: A replacement set would be great 👍

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5:35 pm EST
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Marlboro Marlboro red soft pack short

I have smoked Marlboro red soft pack short ever since I started smoking and like they just stopped making them I do not like the box cigarettes at all

Desired outcome: I would like to bring the soft pack back

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A
8:24 am EST

Marlboro Blend No 27

Bought a pack of blend No 27 from my neighborhood Kroger .they taste like they are super stale and old .

Desired outcome: Some coupons for a couple free packs of cigarettes

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7:45 pm EST

Marlboro Marlboro lights

I purchased a carton of marlboro lights tonight knowing they had to change the name to marlboro gold label. I noticed they also changed the filter on them. Upon smoking one I instantly noticed it did not taste the same as before. I've been smoking for over 30 years so I know the smooth, light flavor they use to have. They are stronger now. Why would you change the formula as well? I guess I might as well smoke generics since they are a cheaper sore throat.

Desired outcome: please explain the changes made and if you will be going back to the normal filters and/or formula.

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8:10 pm EST

Marlboro Marlboro southern cut

I have written this 4 times and it doesn't go through I refuse to keep writing comments and complaints that don't go through bottom line is I bought 15 packs of southern cut cigarettes from separate stores and they taste like garbage there not southern cut why am I paying for boxes that say southern cut but its not the same taste and probably not the same tobacco what ever it is im pissed this has all happened between January 11 -15 new Smyrna Beach Florida 4 backs where from the publix in edgewater Florida on US-1 the other 3 stores where gas stations in rhe area i know my ciggs and these are not them, I'm pissed all I wanted was to smoke my [censored]en cigarettes and I'm paying for [censored] tobacco that tastes like some bulgarian back door garbage why?

Desired outcome: I want my southern cut cigarettes

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4:50 pm EST

Marlboro Very stale cigarettes

I just bought a pack of Marlboro 72 lights from the cenex gas station in Wahpeton, ND. After opening them and trying to smoke one I realized that they are super stale. When I brought them back, I was told nothing can be done. At a loss as to have this resolved. A box of cigarettes is $6.40. to receive a outdated product is unacceptable. The box # V292X14C5, the smokes code is CJG-BF7-L6G-LJG

Thank you for your time on the matter.

Sincerely,
Heather Larson
[protected]@gmail.com
[protected]

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10:51 pm EST

Marlboro Rewards points

I've not been able 2 login after putting points on there for a few months I can no longer get it to open it just sits there and spins in the little circle. I would like to be able to login to add the other points that I have for December but have not been able to successfully do so all month long. I want to add the rest of my points and then use them I was going to actually get Christmas gifts with those points but you know I can't do that now!

Desired outcome: Want to get into my account and continue to add reward points

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2:36 am EST

Marlboro My cigarettes keep going out

I have bought several cartons of 100 red/blacks and golds for my wife and I. We have to re light them several times, We have a few burn marks in our carpet and couch not sure what has changed. i Was working on my car I had one on the ground that went all the way to the filter with out puffing on it This has been going on for quite some time. As the price goes up its like I am not getting my moneys worth

Desired outcome: coupons

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Update by Tracy Moore 1960
Dec 14, 2021 2:38 am EST

I have bought several cartons of 100 red/blacks and golds for my wife and I. We have to re light them several times, We have a few burn marks in our carpet and couch not sure what has changed. i Was working on my car I had one on the ground that went all the way to the filter with out puffing on it This has been going on for quite some time. As the price goes up its like I am not getting my moneys worth

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Marlboro In-depth Review

Product Range:

Marlboro offers a diverse range of cigarette varieties, tobacco products, and smoking accessories. Whether you prefer classic flavors or unique blends, Marlboro has something to suit every smoker's taste.

Quality of Products:

Marlboro takes pride in its tobacco sourcing and processing, ensuring the highest standards of quality. The brand's manufacturing practices adhere to strict standards, resulting in consistently well-crafted products. The packaging and presentation of Marlboro products are also top-notch.

Brand Reputation:

With a rich history and legacy, Marlboro has established itself as a trusted brand in the tobacco industry. Its market presence and popularity are evident, with a loyal consumer base that appreciates the brand's consistent quality and iconic image.

Pricing:

Marlboro offers competitive pricing, making its products a great value for money. The brand frequently provides special offers and promotions, allowing customers to enjoy their favorite products at even more affordable prices.

Customer Service:

Marlboro prioritizes accessibility and responsiveness when it comes to customer service. Support channels such as phone, email, and live chat are available to assist customers with their queries and issues, ensuring a satisfactory experience.

Online Experience:

The Marlboro website boasts a user-friendly design and easy navigation. Detailed product information and descriptions help customers make informed choices, while the ordering and checkout process is seamless and hassle-free.

Shipping and Delivery:

Marlboro offers various delivery options to cater to different needs, ensuring prompt and reliable shipping. The brand takes care in packaging and handling its products, ensuring they arrive in excellent condition. International shipping is also available for customers worldwide.

Social Responsibility:

Marlboro demonstrates its commitment to environmental initiatives and tobacco control measures. The brand actively engages in corporate social responsibility efforts, contributing to the betterment of society.

Legal Compliance:

Marlboro strictly adheres to age verification and restrictions, ensuring compliance with tobacco regulations. The brand prominently displays warning labels and health information on its products, prioritizing consumer safety.

Customer Reviews and Ratings:

Marlboro values customer feedback and aggregates user reviews to gauge overall satisfaction levels. Specific areas of praise or concern are taken into consideration, allowing the brand to continuously improve its products and services.

Innovation and Adaptability:

Marlboro embraces innovation and continuously develops new products to cater to changing consumer preferences. The brand stays ahead of the curve by incorporating technological advancements into its offerings.

Competitive Analysis:

When compared to other tobacco brands, Marlboro stands out with its unique selling points. The brand's market differentiation is evident in its consistent quality, diverse product range, and strong brand image.

Health and Safety:

Marlboro acknowledges the health risks associated with smoking and provides clear health warnings and education to its customers. The brand also actively supports harm reduction efforts.

Accessibility:

Marlboro products are widely available in different markets, both through retail store locations and online ordering options. This accessibility ensures that customers can easily purchase their preferred Marlboro products.

Overall Recommendation:

Based on our review, Marlboro offers a wide range of high-quality tobacco products and smoking accessories. The brand's reputation, competitive pricing, and commitment to customer service make it a recommended choice for smokers. However, it's important to consider the health risks associated with smoking and make informed decisions.

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