FILE A COMPLAINT

[Resolved] Makro Onlinechocolate steri stumpie

5
T Aug 03, 2019

I bought a 6 pack chocolate Steri Stumpie at Makro on 27 July 2019 and upon giving it to the kids, one bottle was found to have some sediment and seemed off. The expiry date however was 25/01/2020. I had to discard of this bottle which obviously left one kid very unhappy. Please refer to pics below and contact me should you require any additional information.

chocolate steri stumpie
chocolate steri stumpie
chocolate steri stumpie

  • Makro Online's response · Aug 26, 2019

    Good day Tyles,

    Thank you for bringing this matter to our attention.

    Kindly accept our sincerest apologies for the inconvenience this has caused you and the delayed response. Please advise if this matter has been resolved so that if not, we can offer you further assistance in this regard.

    Looking forward to your response.

    Kind Regards,
    Makro Complaints Board

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

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