CB Retail Stores Makro Online Failure to deliver order

Makro Online review: Failure to deliver order

Stefan van der Spuy of Centurion, ZA

May 02, 2025 7:04 am EDT

Verified customer

Featured review

I placed an order with Makro online on 23 April 2025 for R1407 and paid with a Credit Card. Makro had some problems with their systems on the day.
I have still not received my order.
I have Whatsapped, e-mailed and called Makro online, to no avail.
The order number is #434236000254757100.
The couriers are a company named Wumdrop.
I will send a final e-mail after this message, to formally cancel my
order. Problem is, they don't acknowledge receipt, i.e. send a read receipt upon opening the e-mails.

Claimed loss: R1407

Desired outcome: Immediate cancellation of order and refund of R1407.

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I purchased several items on Wed afternoon 23/4/2027, and paid for the order, which for R1407. MAKRO did confess they were having systems problems.
My CC was credited for R1407, but MAKRO were not able to produce purchase order number, invoice or payment receipt.
The amount was debit to my Wesbank credit card on the same day. No deliv as of now.