Makro Online – Skyworth 65" smart TV

I purchased a TV at Makro on 2021/10/01. I took out an extended warranty policy number [protected] which is valid until 2026. My TV's sound bar stopped working while I was watching TV during September 2024, and I logged a call at Makro Wonderboom where I purchased it.
The contractor they sent out visited me on 2024/10/01 and I was told some or other import port was broken. The TV was installed by Makro's technicians and therefore I could not have damaged it as the port is on the inside of the TV.
On 2024/10/03 i was called and told that the warranty is void.

This is absolutely ridiculous as I had nothing to do with the breakage. After all, what is the purpose of a warranty or even an extended warranty that cost me
R 1600.00 additional if it does not cover such breakages. I will most definitely not buy anything from Makro again and will advise any person not to purchase any warranties from Makro as their service is clearly a scam. I am also going to report is as such broadly on every possible social media platform.