Makro Online – Cancelation of product and refund

I purchased a product online on the 08th of June 2024 on the 09th of June 2024 I sent an email cancelling the product. On the 10th of June 2024 I called to make sure the delivery is cancelled. The advised me that it it is cancelled. On the 12th of June 2024 I called makro again as i received a email saying that the product was picked up by the couriers and on it way for delivery. Makro ensured me that the courier will call me before delivery and I must then inform them not to deliver the product as it has been cancelled. I asked what if the couriers do not call me before delivery they said that it will be makro's fault as I cancelled before the product could be picked up by the couriers. Since then I have been calling makro constantly only to be told that they sent a message to the couriers to pick up the product and do a refund up until today the 01st of July 2024 I have been told the same thing, they will send a message to the couriers to pick up. There customer service is terrible. I asked to speak to a manager i was told that the manager is in a meeting but they dont know when the manager will give me a call back.

The people i have spoken to are;

Shengiwe - 4140960

Tazwill - 4147817

Tabelo - 4147817

Mahlatse