The complaint has been investigated and
resolved to the customer's satisfactionResolved Makro Carnival — service delivery
resolved to the customer's satisfaction
I called Makro Carnival onthe 15th November to find out if my company can pay with a cheque on collection of items next week as we need it urgently as our company takes almost a month to clear an EFT payment. A lady Pinky Langa assisted me and told me she will transfer this matter to someone who could assist me. I then emailed them on the 15th November to again say we are paying with a cheque and is there anything else i need to know. I called the day before collection (21.11.2018) where i asked again what is the process and will the order be ready because our company is almost 2hours away from Makro, they transfered me to cheque clearance department where i spoke to a gentleman who assured me the stock will be there and our driver just needs to bring his ID along. I got a reply email from Paulinah Mohulatsi asking if i sent the proof of payment so they could have ordered it before collection date, attached to this email was my original email stating that i am paying with a cheque on collection of items? Our driver drove all the way for nothing!
The complaint has been investigated and resolved to the customer's satisfaction.
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