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CB Department Stores Macy's Complaints #2-21
Macy's

Macy's review: The charge for a late fee

H
Author of the review
4:26 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more
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I owed Macy's $28.09 and because I was two days late, they charged me $30.09. When I looked up the laws regarding late charges, this is what I found: The CFPB monitors compliance through audits, investigations, and public reporting. Credit card companies must maintain documentation showing how their fees were calculated. If they fail to justify fees above $8, they can face penalties, legal action, and reputational damage.
Also, I didn't intend to charge my $28 purchase because I had a $25 gift card from American Express. I asked why they didn't accept it and instead charged my credit card. I got no answer. Other customers need to know this is the way Macy's does business!

Claimed loss: Late fee of $30.09

Desired outcome: Eliminate the exorbitant late fee.

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  2. Macy's phone numbers
    +1 (800) 289-6229
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    685 Market St., 10th Fl., San Francisco, New York, 94105, United States
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    Jul 01, 2026
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