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Macy'sonline ordering and backorders

1
D Jan 14, 2020

I placed an order Dec 27. 2019. I went to store #86 on Jan 4, 2020 to inquiry about my order. I was told my order will be in store within 6 days. I received an email starting that the order was cancelled on Jan 12, 2020 (from Macys.com). However, Macy's customer service has told me different things at least 10 times. And I spent hours on the phone with them. All for my order to not officially be cancelled; or my money refunded. It should not be this difficult to cancel an order. I am not in a good space with Macy's. Based on the customer service. I cant shop here again. EVER!!!

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