Macy's
reviews and complaints

I purchase a cooking pot and the Teflon peals and scratches very easily the handle get extremely hot. The Teflon is coming off even around the neck where the cover goes in . I got lifetime warranty and took it to store and they demanded a receipt, (do you expect me to keep the receipt for 3 years). Macy's is the only dealer and there are no other way to buy this in ILLINOIS but Macy's. Lifetime warranty you pay for as part of the item which is extremely expensive is useless and fraud

Ordered boots on jan 12 2020. Placed item on macy"s credit account. January 17 wrong item received! They were black/white shoes!
I feel it was on purpose.

I called and told a person in the phillipines what happened. Hard to understand!

I was instructed to wait for replacement of correct item - then to apply the ups ship label she was sending and send back to macys. On the 23rd of january, 2020 - I received the boots I ordered, attached label to the wrong item sent and took it to ups.
On jan 24 I have my statement. Account to be paid in full by feb 17 to not assess interest? What?
The order had to be redone on the 17th! That is the true date of order.
She said I should have told the customer service rep to deduct the wrong item off of my account and recharge the day the right item was ordered.
What? But I asked the first time. I inquired about interest. That time I was told they would adjust my credit account. They did not.

This newer person, a 'manager' informed me I should have asked to have the wrong item taken off my account. What?
I feel it is a scam. Something with accounts, very hard to understand reps, wrong items being shipped, etc. Its the old bait and switch,

I will pay off the account... Never to buy anything from macy's again

I purchased an entire matress / adjustable bed set on Feb 19, 2018...To say the least, the bed is HORRIBLE...I have had the technician out here twice...But first let me tell you that they did NOT show up last week...so they came back out today...He admitted that the bed has a lump in the middle as he specifically saw it and made the statement..He also statedd that i purchased one of the top of the line mattresses...We discussed the lump as well as the "falling off"effect when lying down...He measured and said he understood the issues...In addition i showed him where the "buttons" located jab me in the side when tyring to hang on to sleep... As i understand that there is a 10 year warranty, Macy's is not hooring this...The tech said that he saw the problem but he had to follow your guidelines...This is just ridiculous...I know i can exchange it and that is what i am looking to do...And now i called and went through the scenario and as i was giving her the sales check number she hung up or we were disconnected...and as i sit here trying to call back i have to go through the entire process ..AND once agian just got disconnected...I am calling from a land line, so i know it's not me...This process is ardious to say the least...and to say tha ti am sorely disappointed ia an understatement...The sales check # is [protected]..And after spenidng hte last 2 hours trying to deal with this and getting no where, I can tell you that i have no compunction in blasting social media on the lack of customer service / care...And please be aware, i am not trying to return the adjustbale set that i paid $3635.86 for, that being salescheck # [protected]..I JSUT WANT THE MATTRESS ISSUE TENDED TO! My email is [protected]@aol.com...I would like to resolve this issue quickly so that i can get a decent nights sleep...

I placed an order Dec 27. 2019. I went to store #86 on Jan 4, 2020 to inquiry about my order. I was told my order will be in store within 6 days. I received an email starting that the order was cancelled on Jan 12, 2020 (from Macys.com). However, Macy's customer service has told me different things at least 10 times. And I spent hours on the phone with them. All for my order to not officially be cancelled; or my money refunded. It should not be this difficult to cancel an order. I am not in a good space with Macy's. Based on the customer service. I cant shop here again. EVER!

My credit card got hacked a few days after i made a purchase through Macy's website. The reason i am sure this is how it went is because i am from Turkey and used a Turkish credit card to pay which i haven't used in any other US store, also the deducted amount was in Us dollars not in Tukish Liras. Macy's was hacked less than 2 months ago and promised they would be taking extra measures to protect our privacy, here we go again who is going to pay me back the 875$ stolen on your website?!

On 1/7/2020 I was trying to order a pair of Sperry Duck Boot Shoes at the Flash Offer of 75% off and was told the size I wanted was not longer available when I went on the website today 1/8/2020 there is the shoe I wanted in my size at the regular price. This is false advertising for a company that is so well known and big. This should not be tolerated and they should be monitored and held accountable for this false advertisement. I am so disappointed.

I tried to use my Macy's card today only to be told I was switched over to the American Express Card. I did not authorize the application of this card. Sales person called someone and I was told that I had to opt out if I did not want the AEC! Then he told me I had to reapply for the store card! I will not of course. I asked him to cancel the AEC. He seemed unclear to weather I could do that. I am very disappointed in Macy's. I have been a customer most of my life. Sadly, I will not shop at this store. I will also share this experience with my family and friends.

I'm not sure whether the problem is with Macy's or UPS. However, I am filing complaints with both, UPS and Macy's. On Saturday, December 21, 2019, I ordered, paid for, online, from Macy's, two pair of shoes for my son, Order number [protected]. The estimated Ship Date was 12/22/2019. The order was processed and ready for UPS, Tracking Number, 1Z8296221303402208. As of January 3, 2020, I have not received the order.

On 12/28/19 I Found my coat at a store other than Macys. I broke my own rule that if a store has product for my price I would buy the item right away. I then went to Macys to purchase the coat and get my price match. (Brought my tablet with me to prove waht I was asking for.) The manager said no. I then come home and try to purchase the coat at Macy's online . The lady at Macy's online tells me she can honor the price but cannot give me the 20% discount that came along with the other store coupon. REALLY I guess they really don't want me as a customer. If I could I would not give any stars.

thI order 9 items on 11/29, order number [protected] and they were shipped on different shipments. One of the shipments did not have a receipt that were for the two mixers, last items on my order. I have been requesting a copy of the receipt to timely submit my rebate and has been unsuccessful for unapparent reason. They refused to allow me to speak to a supervisor and have been on the phone for long long time. It's fraud when you deliver what you promise. FRAUD.

This store has become a complete disaster to shop in. After several trips this year, it has gotten worse. Clothes all over the floors. Home goods looks like a tornado has gone through it. This has been all year, not just at Christmas. Is anyone from corporate even going to this store? This is a high end shopping area where expectations are high and this display is not getting it done.

On 11/5/2019 I ordered a Lacoste women t shirt and I received a t shirt with no logo of Lacoste at all, No tag, with a different color. I don't understand how Macy's deliver this type of items. The worst part is that I called costumer service spoke with Kevin who stated that the only they can do is return the money since they don't have the item anymore and they don't have a resolution for every caller. I asked for a manager wait 30 min for the manager who didn't give me any different option neither, no discount for the future anything in change of their bad work. Macy's I'm very desaponted, really bad experience, bad management, costumer service. Attached is a picture of the Lacoste t shirt received

I called Macys to see if they had a disaster relief program because Oct 21, 2019 there were 9 tornadoes hit Dallas Texas and cause major damage to homes, school and much more. I called and spoke to about 5 people that told me I didnt qualify for financial relief because I was LYING about the disaster. I finally asked to speak to supervisor and she offered to close my account and pay it off in payments. I told her No I have had that card 5 years. They were very rude and disrespectful and called me liar several times