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Macyshardship programs

i called macys customer service because i thought i had been set up on automatic payments for a hardship program which was to be no late fees, and lower interest rates. well whom ever i spoke with to set up these auto payments dropped the ball and did not set me up with this program nor did they make any notes in their system. so i was told there were no programs to assist me and that after asking for a manager that a manager could not override the programs either to assist me. i called to try to get help so i can get this bill payed because i have had a wage reduction since 2009 and i still need assistance. so when i question since your customer service dropped the ball in 2010 your company can not assist me in making this right, i was told no. all i want to do is pay them and pay this account off, but i quess i just need to stop paying them to get their attention?? so frustrating

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