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I just found out that I was two months behind on my Macy’s credit card. I have been a customer since 2006 and never once been late; mostly because my wife and I pay our credit cards at the same time and we always ask each other “did you make your Macys payment”? My wife and I always pay at least 10-15 days early. Now, all of a sudden Im two months behind…… I can’t remember if I got a payment notification in my email or not because I always delete it once I receive it, but I’m 100 percent positive that I paid it because I have programmed myself to pay it on the first of every month even though my payment isn’t due until the 15th.
I believe that their website is selectively picking accounts; especially ones that have excellent status because those are the ones that make them the least amount of money. Im a 35 yr old male in great physical health and my IQ is 116; and I’m on top of my responsibilities especially with my wife as my backup. Now, what I must do is call the collection agency later today and hopefully get them to reverse the charges and then call Macys back and have them reverse my interest rate, because they will have now increased my APR because of these fraudulent/mysterious late payments. and I did have the lowest APR.
Someone else wrote that Macy’s collection agency was calling them, but upon answering there was nobody on the other end; this too happened to me. Something in my stomach tells me that there is more to this then meets the eye. no pun intended (TRANSFORMERS) If I don’t receive any cooperation then I will contact the Federal Trade Commission and file a complaint. I will then pay off my remanning balance and never use their services again. but i will not close the account, because I still have a large line of credit and don’t want to lose that in case there is a life or death emergency but for no other reason will I use it.
So, in return they will no longer make interest from me, but I will not lose my large line of credit….. I win and they lose…… game over!
I made a purchase on 9/3 at your Macy’s Miami FL Dadeland store in Miami for 96.30. I called your customer service [protected]) to inquire why in the statement I received shows a balance of $138.03 since when I made the purchase I did not have a pending balance on my account. The lady I was explaining my concerns to, kept interupting me and did not let me explain what was that I was calling for. When I asked for a supervisor or manager she immediately put me on hold.
After waiting for approximately 1/2 hour someone dropped the phone. I believe I have a right to ask when I am being charge more than Im supposed to pay. Please let me know what is the main function of having a Macy’s customer service. I thought that it was where a customer can call to ask questions regarding his or her account but Im finding out that instead is the personnel is rude and unhelpful. I would like to know where to call to have my concerns dealt with.
I purchased an inexpensive watch from Macy’s for my daughter. She needed a link removed, so we went to Macy’s, Rockaway, NJ on April 22, 2011 at approx. 7:45PM. Two saleswomen were at the entire jewelery counter. The saleswoman named Joan was showing a couple expensive watches and said she could not help us. After another customer approached with a repair issue, she called for additional support. I walked around the counter; the other saleswoman was standing there with nothing to do. She said additional help was called in.
I walked back to the watch counter; another saleswoman was speaking with the other waiting customer. She could not help either of us, so we were told to wait. WHAT KIND OF CUSTOMER SERVICE IS THIS! We left with no support and frustrated with the lack of customer service. Please instruct your salespeople to handle more than one customer and to call for support who can help!
In the meantime, I still need a link removed. And I’m unhappy with Macy’s. I’ll be sure to share this story with friends and family.
A response will be greatley appreciated.
Macys online credit services have taken an unauthorized amount of $ out of my account. I made a payment on time with confirmation #. That transaction is complete. I got a phone call saying they didn’t receive my payment, then an e-mail stating thank you for my payment which was a large amount that I did not authorize. Looked at my statement on line and it shows this. This is illegal! Closed my account! Many hours spent on trying to get answers! Poor customer Service and rudeness! Will never do business with online services again! They said this has happened to many of their customers recently due to their new online services!
My story is too long to detail, but here is the summary – We (wife & I) accepted a christmas time deal to get an additional 10% discount on all Macys purchases if we bought more than $250 by Dec 31. EVERY DETAIL OF THE DEAL WAS A LIE. In January I called to complain that we didn’t get the discount or the return of the $25 fee paid to buy in. After many many calls to India where we were promised help – wait until the next statement they said – by the receipt of the June statement there were over $200 in additional fees and interest added to our account. We (Macys) will ruin your credit rating if you don’t pay was the message.
Our only choice was to pay the EXTORSION anount in full, which we did – weeks before the due of the June statement. In July we received a statement with $2.00 owing. I called again. The indian lady didn’t know where the $2.00 came from. IF YOU HAVE ANY BRAINS YOU WILL NEVER WALK INTO A MACY’S STORE. WE CERTAINLY WILL NOT NOR WILL ANY OF OUR FAMILY – ALL 61 OF THEM.
You should have some form of proof that you made every payment without missing one. "100 percent positive" will not help you with a Collections Agency.