San Francisco, New York
United States - 94105
On their website, they advertise a perfume set for $55 and say it's available in their store. When I...
I ordered a Fossil purse on December 26, 2008. I had a coupone for 15% off purses, excluding certain brands, which would be only 10% off. FOSSIL was NOT listed as one of the exclusions. I read the fine print very carefully.
First, I was only given the 10%. I didn't complain. My theory is that if a company can't handle something that simple, a complaint will only be handled badly. I was right.
After paying $20 to have it shipped to me via UPS, a package arrived on January 7, 2008. The Postal Service would have had to me sooner and at a better price. The invoice in the package was for my purse, but the package acually held an ugly, cheap little brown sweater.
I called Macy's.com and was told to repackage the item and wait for UPS to come and pick it up. At that point the purse that I ordered (and paid for) was not longer available on the website, which is another red flag. I was told to wait and see what Macy's.com send me next time and start the process all over again if it's wrong.
It's January 12 and UPS has not shown up. The Christmas rush is long over, folks. There's no excuse for this. I emailed Macy's.com since they have my money and I'd like to be updated on what's going on with my purchase. I was emailed back that Macys will ship my merchandise as soon as they receive the incorrect item from UPS.
I think that since I have generously allowed Macy's to use my money for all of this time, combined with the fact that the purse I've paid for is much more expensive than the nasty little clearance sweater, Macy's should just ship my purse to me and have the UPS take the sweater when they deliver my purse.
I was fired because of my clothing all i was told was to wear black and I did the girl that I was working...
I purchased a stearns and foster mattress in aug. 07. the first mattress delivered was torn, the 2nd mattre...
To reduce the amount of mail, I signed up for electronic statements. I have not made a purchase for some time now therefore I am paying on an outstanding balance that really should not be increasing.
This evening I went on line to pay my bill and it was at this time I noticed the payment date had changed and the last payment I made, that I paid in person and thought was on time, was recorded as late, resulting in an additional $29.00 late fee. Unbeknownest to me, Macy's changed my payment date from the 5th to the 3rd. As a result any payments I made on the fourth and fifth have resulted in additional late charges. They raised their late payments fee from $25.00 to $29.00. What are the components of this late fee? In my case, they no longer have to mail out a statement, saves on costs of paper, saves on costs of envelopes, saves on costs of postage and most importantly, manpower.
When you contact Macy's, the individual you speak with is from a foreign country with of course an American name, who you can't understand and when you finally get to speak to someone, you can somewhat understand, to inquire about removing the late fee, they do not take into consideration your strong record of paying your bill monthly and on time, so you thought, and the fact that you pay more than the minimum amount. They refuse to work with you.
The payment I made last month, which was more than the minimum amount, is now covering the late payment for this month and last's month and some of the balance. I am paying nothing on my balance. When I attempted to run a report of all my payments I must have some special software to download the information therefore prohibiting me from accessing this information to audit thier records.
Who do you turn to in order to get this snowball effect to cease? With today's economy people can't afford to be paying late fees on top of late fees. Macy's should do the right thing and waive the late fees if the payment is received with in 10 days of the payment date.
I am switching back to paper statements. I bet my payment date changes again.
On February 9th, 2006 I purchased a new couch from Macy Furniture Store, 4130 Gandy Blvd, Tampa, Fl 33611. It...
After shopping at Macy's for years, I had a check declined yesterday when attempting to purchase 150.00 worth of merchandise. I called the credit department after my check was declined at the register and the person who works for the credit department could not provide me with a sound reason other than the fact that "checks pose a risk". I have over $5000.00 in my checking account, get about 5 credit card applications every week and have excellent credit history.
Guess what Macy's...I'm cut up my credit card yesterday and will never shop there again. Oh, by the way, I went to Lord and Taylor's and spent $450.00 there.
Merry Christmas Macy's. You SUCK!
I just though maybe the sales girls at the perfume counter could have handled a certain situation with a...
I signed up for a Macy’s card several months ago, after getting tired of the sales people kept suggesting it to me week after week. Yes, I shop at Macy’s almost every weekend and spend thousands of dollars there.
I get my first bill and there is some type of insurance fee on it. I called them promptly and cancel the “policy”. Then I get my regular bill, which I pay every month on time. Long story short, come to find out, they were sending me two separate bills – one for the Macy’s department store and one for the Visa card. Um, would anyone care to let me know about that when I received my card in the mail???
All along, I have been paying every month to my account. But it was posted to the department store portion and not the Visa portion. I kept wondering why am I getting another bill with late charges??? I called customer service and the rep said he would transfer the amount over from the department store account to the Visa account. I told him to close the card because I don’t need their credit card. I don’t live on credit. He then said, well then I need to pay the balance and that he won’t transfer the amount over anymore. I would need to wait weeks for them to cut me a check for the department store account and in the meantime pay them on the Visa account or I get more late fee charges. What the heck???? That’s customer service for you. What an asinine way of pleasing their most loyal customer!
I love shopping at Macy’s but because of their nickel and diming the consumer policy; I’d hate to but resolve to shop at their competitors, JC Penny, Lord & Taylor, Bloomingdales, and the like. But I will boycott Macy’s just for principle!
My check was denied for no reason because the money was in my bank account. I can be contacted at the above or at [protected]@yahoo.com
I've recently made a few purchases from Macy's via their online service. As I'd shopped with them in the past, I did not anticipate any problems at all. How WRONG I was!! On the 1st order, I returned most of it and it took me 2 weeks of submitting several online customer service complaints from their website. They told me that they'd never received the items (until I gave them the tracking #'s). Then I was told that the items came from 2 different warehouses, and they claimed this was a "problem". I did not receive a refund until I submitted to them that, if this situation was not corrected in 3 days, I'd file with my bank and refute the charges. Surprise surprise...then I received an apology, the refund and, as Macy's cares so much about me as a customer (gag me!) was offered a 20% discount off of my next order. So I ordered something inexpensive and when I put the 20% offer code in, I was informed that the promotion code was "inaccurate" (shocker). Don't ever shop here unless you are totally happy with items you purchase as their customer service is completely absent, and the people you speak with are just plain rude and don't seem to care. I am still working on the other 2 orders to return.
well i applied for a macys card and i got one that says macys reward card.but when i used it the friest time i had no idea i only had a limit of 100.00 and i had no bill but was charged 80.00 for my frist purchase .and i paid on line 25.00 when i came home and when i went to the store again i didnt know 100.00 was my credit limit so i had to leave all of my x-mas presents there cause i didnt have enough cash to pay it and i could not charge it so i returned the card there and than macys is a big exspensevise reoff store and they should go out of buisness.they are rude and very exspensive. i went to walmart and for the same things i had from macys and was charged 4 times more i paid half of that. macys you people are rippnig poor people off and you are all upnose and i am a local a hawaiian and you are to me white trash that dont belong on this hawaiian islands go back to the mainland trash.
I just bought a brown leather sectional and to our complete dismay it just didn't fit in the room...
I have a Macys credit card, which I use only occasionally. I went shopping there yesterday, over the...
Whoever came up with the $10.00 off every $25.00 for Macy's with the fine print "does not apply to morning specials" should be ashamed of him- or herself. This coupon was made available on 11/26/08 and 11/27/08. I am a long-time customer and have always looked forward to deals like this to shop at Macy's. On this Black Friday, I was at South Coast Plaza's Macy's and have seen so many customers disappointed and felt cheated because their coupons were not honored. If many of the shoppers had read the fine print, they would know that the coupons are really worthless since most items in the store were morning specials, and probably would not have even bothered going to Macy's. Maybe this is Macy's plan, to lure customers into their stores, but I think Macy's has lost many customers this past week. It's stupid advertising, especially during an economy crisis like the one now, when there are so many people looking forward to deals who came with great disappointment. It is just too sad.
I applied for a Macy's credit card in-store and did not receive my first month's statement. On my second month's statement, I had a late fee and a charge for "credit protection" service in which I never enrolled. When I called, they took off the late fee, but wanted to charge me to pay by phone. When I refused to pay that charge, they did waive it, but I had to be assertive. The worst thing was the credit protection scam. They had charged me for two months' worth, saying I signed up for a 30 day trial when I applied. Well, that's not true. I had the clerk do the application for me and I just showed my ID and other credit card. I never enroll in those stupid programs, so I know I didn't authorize it and I remember her asking me about it. However, they said I was past the trial and had to pay anyway. I was charged $12 over two months for an unauthorized enrollment in this program. The only recourse I had was to have them send me proof of my enrollment, which I'm still waiting on.
The solution -- don't get a Macy's card and MAKE SURE YOU CHECK YOUR STATEMENT to contest the crap they try to pile on!
To Whom it may concern, Last week I received two advertisements in the mail, one advertising a sale on a...
Well, I thought it would be a good idea to get a card from Macy's after all they were offering a huge percentage off of my purchase. Let me tell you it was a rip off! The people that work for there card company are either incompetent or they just like to mke ridicules charges in order to swindle people out of money. After giving the correct address for my account I had not received a bill and then finally it came in the mail forwarded from a very old address and was the final notice on the account from a $46 dollar charge to now over one hundered dollars from late charges. I called to complain and they said there was nothing I could do but pay the charges. Needless to say I paid off the charges and then a few months went by and I went back to macy's and made some purchase. The same thing happened I noticed to another person I noticed they charged the macy's card instead of charging the credit card I gave them, the only reason I wanted use the card was for the discount (which after 20 minutes they finally found out that I still had the wrong address on my account). When I recieved the next bill they were charging a reasonable amount and I thought nothing of it but now they are charging me exessive fees and if you are not but a day late on your payment they charge you $25.00 dollars in late fees and there customer service # is worthless for working out what went wrong with your charges. Sorry so long winded but I guess the moral of the story is the discounts on the credit cards at Macy's are to bring down the prices on their overpriced merchandise and they are generally not worth getting.
Mattress was defective, so they tried to charge me $130 for the return of the box spring + 10% restocking fee...
Macy's Visa Customer Service reps do not speak or understand English very well; actually... I shouldn't generalize... but the two I spoke to (2 months apart) were damned awful. I believe they are outsourced to India, as many companies do these days.
-Both times I was asked to repeat myself 2 or 3 times through the whole conversation.
-Many times, they asked me to spell out a word and even a numeral more than once. I mean, if I have to spell out the number 2 (two), there is something wrong here! Especially when you are dealing with my money and credit rating.
-Very long and silent pauses between each answer
-In this recent instance, they called me on my cell phone requesting payment information, and when I called back with the information they requested, they couldn't locate my account by my cell phone number! Really? You JUST called me on that number. After 10 minutes on the phone trying to locate my account, he asked me more questions and I just hung up!
-The first time I called, I didn't have my account number in front of me and they also couldn't locate my account, either by name, address, SS# or cell phone. They finally found it but since I didn't have my card right in front of me they started asking me security questions. I had to get 3 answers correct before they would do anything with my account. On the one hand, I'm glad that they are that secure but I couldn't answer all of them.
-They asked me questions like, my first boyfriend's name, how many cities have I lived in, the color and type of the first car I had (the one my parents let me drive or the first one I bought?), my first elementary school! I couldn't believe it! For my car answer, I said "tan Chevette". My original answer must have been "beige Chevette". Of course they didn't understand that "tan" and "beige" are practically the same color! Ugh...
-Anyway, I am going to call back several times over the next few days, requesting my balance, next payment due, last payment paid...and record each and every one of those calls and find someone to give them to!
-I would suggest that if you need customer service go to your Macy's store and work it out there. Otherwise, beware.