San Francisco, New York
United States - 94105
My check was denied for no reason because the money was in my bank account. I can be contacted at the above or at [protected]@yahoo.com
I've recently made a few purchases from Macy's via their online service. As I'd shopped with them in the past, I did not anticipate any problems at all. How WRONG I was!! On the 1st order, I returned most of it and it took me 2 weeks of submitting several online customer service complaints from their website. They told me that they'd never received the items (until I gave them the tracking #'s). Then I was told that the items came from 2 different warehouses, and they claimed this was a "problem". I did not receive a refund until I submitted to them that, if this situation was not corrected in 3 days, I'd file with my bank and refute the charges. Surprise surprise...then I received an apology, the refund and, as Macy's cares so much about me as a customer (gag me!) was offered a 20% discount off of my next order. So I ordered something inexpensive and when I put the 20% offer code in, I was informed that the promotion code was "inaccurate" (shocker). Don't ever shop here unless you are totally happy with items you purchase as their customer service is completely absent, and the people you speak with are just plain rude and don't seem to care. I am still working on the other 2 orders to return.
well i applied for a macys card and i got one that says macys reward card.but when i used it the friest time i had no idea i only had a limit of 100.00 and i had no bill but was charged 80.00 for my frist purchase .and i paid on line 25.00 when i came home and when i went to the store again i didnt know 100.00 was my credit limit so i had to leave all of my x-mas presents there cause i didnt have enough cash to pay it and i could not charge it so i returned the card there and than macys is a big exspensevise reoff store and they should go out of buisness.they are rude and very exspensive. i went to walmart and for the same things i had from macys and was charged 4 times more i paid half of that. macys you people are rippnig poor people off and you are all upnose and i am a local a hawaiian and you are to me white trash that dont belong on this hawaiian islands go back to the mainland trash.
I just bought a brown leather sectional and to our complete dismay it just didn't fit in the room...
I have a Macys credit card, which I use only occasionally. I went shopping there yesterday, over the...
Whoever came up with the $10.00 off every $25.00 for Macy's with the fine print "does not apply to morning specials" should be ashamed of him- or herself. This coupon was made available on 11/26/08 and 11/27/08. I am a long-time customer and have always looked forward to deals like this to shop at Macy's. On this Black Friday, I was at South Coast Plaza's Macy's and have seen so many customers disappointed and felt cheated because their coupons were not honored. If many of the shoppers had read the fine print, they would know that the coupons are really worthless since most items in the store were morning specials, and probably would not have even bothered going to Macy's. Maybe this is Macy's plan, to lure customers into their stores, but I think Macy's has lost many customers this past week. It's stupid advertising, especially during an economy crisis like the one now, when there are so many people looking forward to deals who came with great disappointment. It is just too sad.
I applied for a Macy's credit card in-store and did not receive my first month's statement. On my second month's statement, I had a late fee and a charge for "credit protection" service in which I never enrolled. When I called, they took off the late fee, but wanted to charge me to pay by phone. When I refused to pay that charge, they did waive it, but I had to be assertive. The worst thing was the credit protection scam. They had charged me for two months' worth, saying I signed up for a 30 day trial when I applied. Well, that's not true. I had the clerk do the application for me and I just showed my ID and other credit card. I never enroll in those stupid programs, so I know I didn't authorize it and I remember her asking me about it. However, they said I was past the trial and had to pay anyway. I was charged $12 over two months for an unauthorized enrollment in this program. The only recourse I had was to have them send me proof of my enrollment, which I'm still waiting on.
The solution -- don't get a Macy's card and MAKE SURE YOU CHECK YOUR STATEMENT to contest the crap they try to pile on!
To Whom it may concern, Last week I received two advertisements in the mail, one advertising a sale on a...
Well, I thought it would be a good idea to get a card from Macy's after all they were offering a huge percentage off of my purchase. Let me tell you it was a rip off! The people that work for there card company are either incompetent or they just like to mke ridicules charges in order to swindle people out of money. After giving the correct address for my account I had not received a bill and then finally it came in the mail forwarded from a very old address and was the final notice on the account from a $46 dollar charge to now over one hundered dollars from late charges. I called to complain and they said there was nothing I could do but pay the charges. Needless to say I paid off the charges and then a few months went by and I went back to macy's and made some purchase. The same thing happened I noticed to another person I noticed they charged the macy's card instead of charging the credit card I gave them, the only reason I wanted use the card was for the discount (which after 20 minutes they finally found out that I still had the wrong address on my account). When I recieved the next bill they were charging a reasonable amount and I thought nothing of it but now they are charging me exessive fees and if you are not but a day late on your payment they charge you $25.00 dollars in late fees and there customer service # is worthless for working out what went wrong with your charges. Sorry so long winded but I guess the moral of the story is the discounts on the credit cards at Macy's are to bring down the prices on their overpriced merchandise and they are generally not worth getting.
Mattress was defective, so they tried to charge me $130 for the return of the box spring + 10% restocking fee...
Macy's Visa Customer Service reps do not speak or understand English very well; actually... I shouldn't generalize... but the two I spoke to (2 months apart) were damned awful. I believe they are outsourced to India, as many companies do these days.
-Both times I was asked to repeat myself 2 or 3 times through the whole conversation.
-Many times, they asked me to spell out a word and even a numeral more than once. I mean, if I have to spell out the number 2 (two), there is something wrong here! Especially when you are dealing with my money and credit rating.
-Very long and silent pauses between each answer
-In this recent instance, they called me on my cell phone requesting payment information, and when I called back with the information they requested, they couldn't locate my account by my cell phone number! Really? You JUST called me on that number. After 10 minutes on the phone trying to locate my account, he asked me more questions and I just hung up!
-The first time I called, I didn't have my account number in front of me and they also couldn't locate my account, either by name, address, SS# or cell phone. They finally found it but since I didn't have my card right in front of me they started asking me security questions. I had to get 3 answers correct before they would do anything with my account. On the one hand, I'm glad that they are that secure but I couldn't answer all of them.
-They asked me questions like, my first boyfriend's name, how many cities have I lived in, the color and type of the first car I had (the one my parents let me drive or the first one I bought?), my first elementary school! I couldn't believe it! For my car answer, I said "tan Chevette". My original answer must have been "beige Chevette". Of course they didn't understand that "tan" and "beige" are practically the same color! Ugh...
-Anyway, I am going to call back several times over the next few days, requesting my balance, next payment due, last payment paid...and record each and every one of those calls and find someone to give them to!
-I would suggest that if you need customer service go to your Macy's store and work it out there. Otherwise, beware.
Beware Macys Credit Card holders. Macy's will take it upon themselves to take your money if you have a...
I visited Macy's Carle place yesterday with my husband to look for a mattress. As my husband wasn't...
I opened a macys credit card with promises that I would get 15% off at the register and 10% off my bill...
To whom it may concern my name is mr gilmore. I was shopping in your security square mall store on sat afternoon may 31 and your sales rep in the mens casuals area could not find the time to ring up two shirts. As she was just standing and not doing anything. She then sent me to your sales rep junique who was working across from the mens accessories register. I have worked in retail for several years and I dont think thats what customer service is about.
The credit office of Macy's called me from India because I was behind on my bill. I made a payment, but it took twice as long as normal business over the phone does because I could not decipher what the agent was saying to me. After that, no one in the Macy's credit office in India or Ohio could find my payment even though I had the confirmation number. The electronic check was cashed by Macy's, though. Struggled with this situation for a couple of months while still making payments. But that other payment had disappeared. I finally found out from the credit office at Bloomingdale's that the payment went to that account. And Macy's put in a negative comment on my credit. I have now asked for Macy's to explain what happened to the payment and to rescind the credit agency negative strike against me.
I am a furniture and bedding customer service representative for Macy's. All of the complaints I see...
March 2008 I tried to place two orders online at Macy's, I got an error msg, after a few attempts of nothing I decided not to bother with making the purchase, but Macy's charged my Visa for all of the items and this was done twice, and they claim that they didn't take any actions as such. I got a Detailed Transaction Data Report from Visa Transaction Research Service that gave me a documented copy of the time, and date that Macy's took the funds off my visa. I have been thru countless emails of constant back and fourth with absolutely NO PROGRESS from Macy's. Their Customer Service LACKS in great detail any degree of PROFESSIONALISM, this document was sent to them as proof in a pdf file, they claim that because of Virus I should send it via text, this was also sent via text, and they still refuse to put my funds back on my visa. Now they say there was no purchase, meaning if there was no purchase they would not take funds off my visa. I feel violated, frustrated, disgusted, and dissapointed with Macy's, one would expect a certain level of class with a store as such, that is considered the largest or one of the largest stores in the U. S.
I strongly advise any and everyone NOT TO EVER MAKE A PURCHASE ONLINE AT ANY MACY'S LOCATION!!! Something has to be done, this company needs to pay for ripping off hard working honest customers!
Have attempted to settle incorrect amount given to my account for two months--continue to US Mail documentation, fax same to three different numbers and have finance charge increase each month. The amount given to my account was $48.--not the $98.00 I paid--have sent copy of bank info check back and front four times to four different people i n Sa n Francisco, NY, Ohio, Florida--can you help me before the monthly $29.00 finance charge escalates --can not reach "real people--who care" Jeanne.
I ordered a REAL nice (looking) pair of boots from Macy's. I thought, that I could trust this name to send me only the BEST of quality boots. They sent me a pair where the left boot was mal-formed and facing out to the left. I sent them back, and then to Knoxville, Te US
I ordered a REAL nice (looking) pair of boots from Macy's. I thought, that I could trust this name to send me only the BEST of quality boots. They sent me a pair where the left boot was mal-formed and facing out to the left. I sent them back, and then they sent me a bill for $21.67. I, of course, refused to pay it, and got it reversed, but the fact of the matter is, they did NOT include a return policy for faulty products sent. If you got a faulty product, YOU had to eat the cost of sending it back. It is deducted from your refund, also, they fix it (to where) if you try to find out how much it would REALLY cost to send it back, (on your own) they have it fixed (to where you can't.) You get charged what THEY want to charge you in shipping, whether it costs that much or not.
I felt that, because I ordered these boots online, they probably sent me a pair that had already been sent back, with the hopes that I wouldn't go thru the trouble of sending them back, and, if I DID, they'd still make money off of me.