San Francisco, New York
United States - 94105
The credit office of Macy's called me from India because I was behind on my bill. I made a payment, but it took twice as long as normal business over the phone does because I could not decipher what the agent was saying to me. After that, no one in the Macy's credit office in India or Ohio could find my payment even though I had the confirmation number. The electronic check was cashed by Macy's, though. Struggled with this situation for a couple of months while still making payments. But that other payment had disappeared. I finally found out from the credit office at Bloomingdale's that the payment went to that account. And Macy's put in a negative comment on my credit. I have now asked for Macy's to explain what happened to the payment and to rescind the credit agency negative strike against me.
I am a furniture and bedding customer service representative for Macy's. All of the complaints I see...
March 2008 I tried to place two orders online at Macy's, I got an error msg, after a few attempts of nothing I decided not to bother with making the purchase, but Macy's charged my Visa for all of the items and this was done twice, and they claim that they didn't take any actions as such. I got a Detailed Transaction Data Report from Visa Transaction Research Service that gave me a documented copy of the time, and date that Macy's took the funds off my visa. I have been thru countless emails of constant back and fourth with absolutely NO PROGRESS from Macy's. Their Customer Service LACKS in great detail any degree of PROFESSIONALISM, this document was sent to them as proof in a pdf file, they claim that because of Virus I should send it via text, this was also sent via text, and they still refuse to put my funds back on my visa. Now they say there was no purchase, meaning if there was no purchase they would not take funds off my visa. I feel violated, frustrated, disgusted, and dissapointed with Macy's, one would expect a certain level of class with a store as such, that is considered the largest or one of the largest stores in the U. S.
I strongly advise any and everyone NOT TO EVER MAKE A PURCHASE ONLINE AT ANY MACY'S LOCATION!!! Something has to be done, this company needs to pay for ripping off hard working honest customers!
Have attempted to settle incorrect amount given to my account for two months--continue to US Mail documentation, fax same to three different numbers and have finance charge increase each month. The amount given to my account was $48.--not the $98.00 I paid--have sent copy of bank info check back and front four times to four different people i n Sa n Francisco, NY, Ohio, Florida--can you help me before the monthly $29.00 finance charge escalates --can not reach "real people--who care" Jeanne.
I ordered a REAL nice (looking) pair of boots from Macy's. I thought, that I could trust this name to send me only the BEST of quality boots. They sent me a pair where the left boot was mal-formed and facing out to the left. I sent them back, and then to Knoxville, Te US
I ordered a REAL nice (looking) pair of boots from Macy's. I thought, that I could trust this name to send me only the BEST of quality boots. They sent me a pair where the left boot was mal-formed and facing out to the left. I sent them back, and then they sent me a bill for $21.67. I, of course, refused to pay it, and got it reversed, but the fact of the matter is, they did NOT include a return policy for faulty products sent. If you got a faulty product, YOU had to eat the cost of sending it back. It is deducted from your refund, also, they fix it (to where) if you try to find out how much it would REALLY cost to send it back, (on your own) they have it fixed (to where you can't.) You get charged what THEY want to charge you in shipping, whether it costs that much or not.
I felt that, because I ordered these boots online, they probably sent me a pair that had already been sent back, with the hopes that I wouldn't go thru the trouble of sending them back, and, if I DID, they'd still make money off of me.
I received a sale's add from one of Macy's Christmas sales event for 12/12/07 thru 12/17/07 that had three children on the front cover. The children were all dressed nice and festive, except that the child on the right was a boy, because he was wearing a santa mask, however, he was dressed like a girl. I thought that was inappropriate attire for a young boy. My own children remarked when they saw the add, and one of them asked, "mom, why is this kid dressed like a girl". This type of advertising is confusing our children or I think a subtle way of trying to brain wash our children into believing that it's okay for boys to dress like girls, etc.... It's wrong!
I just got off the phone with Macy's Credit Customer service. I called because I had a perfectly proper...
I received a bill for items charged on my Macy's charge card. I paid the bill with my on line bill payer account. Macy's rejected the bill due to what they said was an incorrect account number. The account number I used was the one they sent me. Then they began to tack on finance and late fee charges. They said I should not have included the last two numbers on the account number THEY SENT ME. I told Macy's I would pay my original bill, they could cancel any finance and late fee charges, and they could cancel my account forever. Can you imagine how much money they could obtain doing this? I am appalled.
1. I purchased two phones on sale at Macy's (still over $100). Neither phone holds a charge, and I am certain they put them on sale to pass the problem onto their customers rather than send defective items back to the manufacturer (Southwestern Bell).
2. I get my Macy's bills online. Through some confusion, I accessed a bill on the day it was due; therefore, my electronic payment was late. Macy's immediately tacked on a late charge and other charges.
3. I called Macy's to ask them to take these charges off. I never pay bills late, and I know that good companies who care about customer service let their good customers slide now and then. I was surprised, then, when Macy's said they'd take off only part of the extra charges.
4. They didn't.
5. When I attempted to reach them AGAIN to take off the charge, it was HELL getting through to talk to a live person. When I finally reached some arrogant guy with an English accent, he INTERROGATED me about why my payment was late (this was no longer the issue -- the issue was that Macy's didn't do what it promised -- he failed to apologize for MY inconvenience). After my interrogation and him agreeing to take off the charge, this little XXM&*!!! said to me, "I advise you to be more careful with your bill paying in the future." WHAT?!?!?
6. When I called to report this twirp, I believe they gave him the phone and he pretended to be his own supervisor. He was very dry and said (yawwwwn), "I'm sorry about that." Silence.
7. When I attempted to report the twirp via online complaint form, Macy's would not accept the complaint.
Simple: They don't want to handle customer problems. They don't want to hear it. They think they're too successful to bother with "us."
I am DONE with this store, this credit card, and this sorry customer service. There are plenty of other places to shop. No one needs this.
Macy's Credit card fraud It happened to me, the Macy's credit card fraud. I am writing this to...
I had shopped at another Macy's (Smithhaven Mall) where I received an additional 50% discount on 3-4 designer names yesterday. I went to Macy's Hampton Bays today, and asked the sales lady about the additional sale. She informed me she knew nothing about it. Not knowing is not an answer. Upon pressing her to find out, I asked to see her Manager. The woman (Fanny, 265855)showed up huffing and puffing, advised me that I was already told that they "knew nothing about it" When I asked her to make a call and find out, she really huffed off... When she returned a few minutes later, she simply said "Nope!" She informed me that she was in charge of the store when I asked for her manager. She had no id tag. The managers wear the red tags. She refused to give me her name until I started to really get angry. I went into the office, where she was now talking about me to some others. In front of everyone, she said that she never refused to give me her id. Only at this point did she write on her card her id number. How does someone so unprofessional get to be called a manager of anything? The only thing she "managed" to do was make a customer upset enough to take time to write in. Macy's is usually not such a nice shopping experience anyway, I will not miss that store.
Yesterday, I went to Macy's to take advantage of the offer to receive a reduction when using a credit...
After shopping at Macy's for several years, my check was declined when purchasing some clothing item...
My mother and I went to Macy'e shoe department at the Highland Mall in Austin, TX. This young lady (and I use the term loosely!) gets my mother a pair of shoes, jumps up on the register counter and begins a tyraid on Iranians: ALL Iranians! She says that they are "all out to kill us," which is lumping an entire race into one catagory. The ironic thing is that she is African American! I would expect her, of all people, to know better than to racially stereotype races, just as I would expect any race considered a minority to know better. It so happens that my husband is an Iranian-American and he's the sweetest man alive! My mother went ballistic when she heard this because she adores her son-in-law, as does anyone who has ever met him. We've been married for 15 years and it has been the most wonderful relationship I have ever had!! He would never hurt a fly and to hear one of Macy's employees say racially discriminating things about his people is NOT acceptable! I complained to them, but it seems they did not take this seriously and thought I would just go away. They did call me and said they would launch an investigation. That would take a week, according to them, and they would contact me with the results and what action they took, which I made clear in my email to them that I would only be satisfied with her termination. I never heard from them again. They do not care what their employees do, this much is obvious. She's allowed to jump up onto the counter of the register that is in the middle of the shoe department for all to see. It's not even tucked away in the back, but is right up front! Neither I nor my family will EVER shop there again and I am telling everyone I know. I'm getting ready to have my husband send out a mass email at his company, which has thousands of employees and will do the same at my job as a consumer alert to Macy's uncaring and insensitive business practices.
An ANGRY consumer!
In January of 07, I called Macy's to tell them of a tear in my new leather sofa (purchased in Feb 06) and to ask about how to contact Stainsafe. Stainsafe came out and stiched my sofa, but a week later it tore again. They came back out and said they'd have to replace the entire leather seat and back and replace with another piece of leather. I asked, since it was such a large repair and it was my only sofa, and it was only one year old, could Macy's replace it. The agent said he'd write it up. A couple of weeks later, I received a letter from Stainsafe stating that my warranty for this issue would no longer be valid/addressed because I had refused service. I have called several supervisors at MACY's, including the executive department... they pass the buck to Stainsafe, stating a year has passed, and the sofa is no longer under warranty with them. Stainsafe won't let me speak with any supervisor, I can't get past the phone rep. MACY'S gets my $1,800 and Stainsafe get my money too. I end up with a torn one-year-old Italian leather sofa. Does this seem fair?
I have shopped at MACY'S for many years but I will be shredding my MACY'S card, and encouraging everyone I know to do the same.
Macy's Watch Repair, Menlo Park Mall, Edison, New Jersey
I brought my watch to Macy's to be fixed, and it was a disaster. It took longer than they said it would, and then when I got the watch back, it stopped working soon after. I returned to Macy's soon after this to get a refund, was told by the clerk that he needed to speak with his manager about it and he took my watch back, saying that they would call me about it. I never received a call.
A few weeks later I returned to Macy's to collect my refund and my watch. My watch wasn't there; they had sent it back to the repairman's shop, against my wishes. I was moving out-of-state the next day, and I didn't have the original receipt with me to get my refund of nearly $50. The manager told me to send them a credit card statement with the charge on it and then they'd issue the refund. Well, this never happened. I did send a statement, but heard nothing back from them. The only way I got my watch back was because my husband was traveling on business and was able to stop by Macy's and get it. The watch still didn't work, and I'm out $50. They handled the matter unprofessionally and irresponsibly.
Don't get your watch fixed at Macy's Watch Repair at the Menlo Park Mall in Edison, NJ!
We purchased all of our furniture from Macy's thinking it will be quality and last for some time. The salesman also insisted that we purchase the "extended warranty" which I am usually against. However he insisted that unlike other companies, this particular one is offer by Macy's itself and that it covers anything that can possibly go wrong with the items. After viewing the warranty paperwork, I realized he could be right since is said with large print "Macy's warranty" on the top.
Well, almost a year later, we started having problems with the cushioning of the items in several places where the frame appeared to be exposed. Also the recliner (which was one of the most expensive pieces) kept of getting stock. There are 3 people that live in our household and one is only 2 yrs old.
After calling Macy's, they directed me to an 800 number. After staying on hold for over 40 minutes, I got an operator on the line that proceeded with asking really stupid questions like when did the problem start, as if anyone logs this sort of thing. He went round and round until he finally said, non of the above are covered under the warranty. When I questioned why, he said it gradual wear and tear and that is not covered under the warranty. I said wear and tear of this magnitude in a year, he said "yes". I asked to speak to a supervisor and I was denied that chance, he went on to say they are not a part of Macy's, they have nothing to do with Macy's and when I said I don't think I would ever shop there, he said "he couldn't care less". I immediately called Macy's and asked for the sales person that sold us this crap and of course he no longer worked there. The lady said that she felt my frustration and that she would schedule for an in house inspection, a month later. The inspector came and agreed with us completely on our statements and said someone will be in touch in 3-5 days. 3 weeks later we called to find out what happened and were told that the inspector denied our claims even though he was in agreement with us at the house (we were told this is a tactic used not to be confrontational while at customer's house). I was outraged and called the furniture depart. Supervisor that scheduled another in house inspection (another month later). The same thing happened again.
To date we have no resolution. The store manager still hasn't called me back.
Here is a tip. DON"T SHOP THERE. If you do, just take your chances with the product and DO NOT BY THE SCAM THEY CALL EXTENDED WARRANTY.
Macy's may have ripped us off this time, but I think in the long run, they really ripped themselves off. Bad customer service will not get any business far, even one as large as Macy's.
If you shop there, specially for big ticketed items, GOOD LUCK!
Ordered a shirt size Large on line at Macy's. It showed as being available in the color and size I chose. Received a shirt in obviously a size Small, where they had removed almost all of the label. Obviously they had run out of the Large size. Instead of notifying me, they did this so that they could send a smaller size to me, thinking "I wouldn't notice". Because of their deceptive marketing practices I no longer purchase anything at Macy's online or in their stores.
I'm extremely furious with Macy's and will most like never order anything from them again. I placed...