LuLu Hypermarket

I have ordered a skechers on 31 April Skechers sport shoes,

they delivered wrong size and claimed I ordered it and then they claimed that because its out of stock, sent someone to collect it at the sameday and requested to replace it with another model where size is available they said no we dont replace, only refund, asked to send confirmation for refund and they ignore my emails asking to speak to someone over the phone ignored also

poor communication bad customer services and very high ignorance

I dont recommend anyone to buy from LULU

I purchased a vacuum cleaner online from Lulu Hypermarket. The vacuum advertised was not the same as the one I purchased. I emailed Lulu customer service ([protected]@luluhypermarket.com) to return & refund and followed up with a phone call. Two days later they respond to say that ... "Kindly note that your order has been cancelled as requested. The refund will be processed back to your account via the same card which was used for this purchase within 7-14 days depending on your issuing bank policy." This response from them was on 7 May 2022.

After one week I emailed to say that I had not heard from them regarding arranging a courier to collect the incorrect vacuum. No response from Lulu. Then I had to email again thereafter and made another phone call - only to be told by a consultant that the case had to be reopened. Then I sent an email to follow-up as no email was sent to confirm. No response. I used their chat on the website to log my concern after yet another unsuccessful phone call.

It is nearly one month later and still no response. So much time & effort has been wasted on this.

I have never experienced such poor customer service, ever. It is one thing to be deceitful when marketing, it is another to take a customer's money & not correct an error and then to assure that a matter will be sorted, when clearly the intention is just to get the customer off the phone.

Thievery Corporation.

Yesterday,I picked Marinated chicken from Lulu's meat section in DFC branch and it was awfully smelly.

This is not the first time I've noticed it, their skinless chicken legs n thigh pieces are also smelly when I bought from karama branch sold under their name. I am very doubtful when picking up meat they sell under their brand name. It could lead to food poisoning if unchecked.

Date : 2nd June 2022

@ Lulu hypermarket, Dubai Festival City branch

Time : 10am

TRN : [protected]

I have enclosed the receipt copy as well

Assalamu alaikum wa rahmatullahi wa barakatuh my complaint is I purchased from your Store al jahra industrial area LuLu hypermarket Himalayan pink salt from the jaza foods private limited I find inside too much sand please check this product because I buy so many times every time I find inside sand this is my request to your team don't sell this type of silly products my mobile number is +[protected]

Hello,

I want to submit complain , I bought today watermelon fresh juice to my son from lulu Emerald branch new cairo, and the date stated on the bottle was today which means it is fresh, however when opened the bottle we found the juice is spoiled which is not acceptable at all and it may cause Gastroenteritis for him.

Attached receipt and bottle of juice

Waiting your feedback and action

Shaimaa Mahdy

Mob: [protected]

I came to your lulu hamdan city center abudhabi on Saturday may 7 @11.20pm to buy fish.

Most of the fishes are not in the shelf even I choose sulthan ibrahim fish, but your staff Mr. chef (he said this name) but iam not sure this is his name, one philipino guy, he is saying he canot clean the fish after 11.15pm. Just 5 minutes he canot help, I never had such a customer deal from lulu

Immediately I tried to reach your contact numbers no one attended, may be due to timing.

He looked to me and simply said no. I need to be fully groomed and professionally dressed while coming to lulu?

He can say sorry for his behavior, he just act like a boss. I'm a pharmacist professional, I really feel bad from his behavior. if customer came before closing, we should attend and help the customer. I came 11.20 means 40minutes before closing.

I feel very bad because this happen from lulu.

I reached your whatsup number, today they responded that, it is only for online complaints

Waiting to here from you

Dear Lulu,

I would like to bring to your notice that I have been charged different rates from different Lulu outlets for same product with the same bar code.

Item - MB Milk Bread Medium - [protected]

Receipt 233119 @ Lulu Hypermarket WTC = AED 3.95 Per pc

Receipt 599517 @ Lulu Al Falah Plaza = AED 6.20 Per pc

I hope that you can explain this and arrange for a refund with compensation.

Thanks and regards,

Ranjeet

[protected]

Dear Sir,

I am Sadik Shaikh recently shifted to Makkah and was very excited to know about the LULU presence in KSA as I have worked in UAE since 1994 and was a regular customer since it was Al Falah in sharjah.

I purchased a Mixer from Lulu 20 days ago and was not able to use the same for first 15 days as I was staying in hotel, when I shifted to my rented home just five days ago I tried the Mixer for first time and the performance was not satisfactory so being confident about LULU service I approached the LULU customer care where the did not entertained at all by saying that our return policy is to be returned in 3 days only.

The services in KSA are far different from the experiences in UAE.

I don't want a refund but need some other brand which will suit my needs. I was ready to pay whatever extra is required which is very very common in the UAE.

Regards,

Sadik Shaikh

Why my below order has been canceled? I have been charged on my credit card please expedite the delivery?

Please refund my money if you guys have no intention to deliver my order?

Pathetic customer service, I have been sending you emails since last week but no response!

Thanks

Faraz

+[protected]

I purchased blueberry AED 4.95 from Lulu Hyper market, Karama on 1st May 2022. The billing sticker was showing Raspberry which is priced AED 10.95 and I paid this excess price. Noticed this only after reaching home. This may be a small amount but it’s not ethical on their part. I rarely check the bill trusting them. Not sure if it is happening regularly

dear sir today i perchace hina from lulu ghayathi when we used found bed Qulaty name on hina is salsabeel made in india in this hina is there is no colour in this its me we west our money when we perchace this item.

The drinks we ordered were smelling of cockroaches. We paid a good amount for those drinks.

Its a shame that a major brand lulu, cannot get its basics right.

The drinks we ordered were smelling of cockroaches. We paid a good amount for those drinks.

Its a shame that a major brand lulu, cannot get its basics right.

29-04-2022 I purchased for 9.610 OMR & I have paid through card, but payment aborted , So LULU official asked to pay other way. i paid through Cash. While I went to Room i got message that the amount detected from account.

order number [protected]. 3 times I called customer service and 3 times I sent email but no response. I m waiting for missing items or refund.

Nobody contacted me yet about missing items or refund since last 9 days

Lulu Hypermarket Khasab branch

I bought the above item last September 2021 and when I started using it, the twisting wash motion was very slow. I tried all the programs but the twisting wash motion is still the same. It cannot even make the detergent powder bubble. I informed the staff in Khasab and they sent the machine to Muscat. They gave it to me again but the performance is still the same. So I complained again, they sent it again to Muscat. I went to Lulu to ask for refund because I have waited for a long time but they told they need to inform the company first. So please do the needful.

Dear Lulu Team,

This is the second time I am complaining. Yesterday I received my order. but most of the items were missing. I informed the driver and pointed out the missing items, but he asked me to raise the request. 

Snap is attached as mentioned ----------- in front of all the missing items. Tick items that are already delivered. 

Please help me with this issue. This is the first time I've faced this issue from LULU. It has never happened before. It shook my trust.

Regards

Salman

[protected]

Lulu Karama run "back to school offer" with 25% Discount for school shoes, I bought three school shoes on 16/04/22 and when I made the bill, the discount was not applied. The sales man told this shoe no offer. After buying, when I visited warqa branch of Lulu, they informed offer available for same shoe and my required size not available. I checked may be this item clearance one but lot of size and stock was available. And from box you can understand this is school shoes. My contact [protected]

Mr Raghu from stadium outlet misguided us for a gas stove he informed it’s a good brand I told him iam shifting my house I need for temporary use he never informed me about the replacement within a week as I was waiting to shift to new house till it’s connected the problem was from day one the gas burner had huge flames initially I was under the impression it’s gas issue than the maintenance team informed us it’s the stove when I informed Raghu he says service will take 15days which was never informed nor about the replacement within 7days

Dear team,

I have ordered some grocery items also kids scooter. Only they delivered grocery

Due to no stock of the product unable to deliver on time so I want to cancel the item and I want my money back. This is my order no: [protected].

Riyadh dept delivery.

Online orders booked from lulu website. There is no updates and no tracking system.

Regards

Sathish

I bought tapioca from lulu hyper market on11/04/2021 20:52 Saudi arabia “Dammam’’ (Al rayan) it was 75% damaged and that time i think the price also toomuch please respond to my complaint and remove the tapioca and put new and fresh