LuLu Hypermarket
reviews and complaints

The price is different from flyers promotion its 14.25 and price in the counter 21.55. How it happen? Actually its not only 1st time, it happen 3 times already. Mostly price is different from flyers to actual price in counter. Need to double check everytime before it launch the flyers and should be item is available. Because i experience also 1st&2nd day of promotion item not available. Hoping someone will take action for this. I know, its very small amount.

I have purchased WagnR trolley bag from Lulu Hypermarket, Gusais on 06-Mar-2021 and travel to Cochin on 16-03-2021 and hand carrying strap broken while taking luggage from Taxi to Sharjah Airport.
It is due to bag quality of strap used .

Cost of Trolley was Dhs.199/- . I am not going back to UAE. If possible arrange bag replacement at Lulu Hyper market - Cochin

Regards: Jacob George [protected])

Damage photo and copy of Bill is atached.

Today 15 march 2021 between 12:40 to 12:55 pm. I went to Lulu Hypermarket in Jubail City Saudi Arabia and the guard ask about the tawakalna and I show him and I do my temperature check also but he insisted me to do it again because he was playing game on his mobile however I did it again and I ask him its ok now and he replied to me in a very rude behavior and told me to get lost. When I ask him to show some respect he point his finger on me and start shouting when I ask him to lower your voice he told me bad words and push me on my chest and then start shouting loudly then he told me to come outside the gate and he push me again and start using bad words and another staff came from inside and he told me to not talk with this man he is crazy I said to him to let me go inside I show him tawakalna and I show my temperature also everything is fine the staff from customer services told me to go inside but the guard told no I will not let him go inside and one another saudi also said we will not allow u to go inside when I start making video the catch my mobile and try to snatch from me then and they didn't allow me to go and do my shopping.
I am a regular customer of lulu and a purchaser of my company and I almost monthly visit lulu hundreds of times in the past but now I will never ever come back to purchase anything from lulu.

Very bad service and no respect for expatriates in Lulu Jubail KSA.

I have video clip also as a proof that they are not allowing me to go inside.

I mostly shop every Saturday at Lulu's in Salmiya Kuwait going on 2 years. The store employees constantly harass me or follow me around as if I am stealing! I have never stolen before and will never steal but I am going to stop giving my money and be followed around like this! I even tip the guys that bag my groceries! Is it because of the color of my skin? They are HORRIBLE!

I purchased a Braun food processor (FP3132) on 23.02.2012 from LULU HM LLC, QUSAIS AL NAHDA 1 NEXT TO STADIUM METRO STATIONAL QUSAIS 1 Nonetheless, the performance is not good which the Lulu sales representative explained. So now, I would like to change the same with any other good brand. Am staying in Abu Dhabi, for this reason, I tried to connect with lulu customer care quite a lot of times, But no response from anyone. Simply transferring my calls.

I was buy little item
Cashier punch two time one item I don't know why
That time I was busy ofter check proply I got one veg item two time punch this is wrong

Dear lulu,
I buy mobile on 31 jan 2021
It's not ringing and during call voice is not coming to me since 03 days and I went to lulu market at wtc and I request to replace or check mobile but receptionist said I have to send customer service
If I will give for 21 days what I will use beacuse there is 02 sim inside the mobile
Within 12 days issue came in mobile

Dear LuLLO General Manager and Lenovo if any,
WE Purchased Lenovo Laptop from you at Jeddah, your receipt No.[protected] dated 21-06-2019, Laptop was not functioning well,
Lullu asked to give to BAT service Centre at Jeddah,
Regarding under warranty repair Job No. [protected] BAT Service Center at Jeddah pending for last 3 months, I am sorry to contact you after losing my all patience.
I am hearing same story from Nowsath and Ahmed that part is arriving, when part comes, '' Lenovo sent wrong part''. Today I tried to Meet with Mr. Basheer BAT GM but he was absent as always.
We are observing the worst after Sales services from your Jeddah Service station,
Pls. either provide us replacement or return our full payment.
Awaiting to your kind solution ASAP,
Kind Regards,
Mughees F. Rehmani
+[protected]

It was my first visit to LuLu Avenues in Muscat and i had a the moment where i have decided i will never step back in again to it. The issue started when i have asked the customer service desk at the exit after i have done my shopping (bikes accessories), asked them about an item and the lady made her calls to say yes they have it in that section, pointing straight. When i went to them they said no its at the other section pointing to another place where i went again and searched then asked and he asked me to go back to the first section and check there again! Well, i did that and there they again sent me to the second section ! After more than 35 mins of wasting my time i went back to the service desk and asked the lady to get me the "bike car bracket" to the reception instead me going all over the place and there was the shock. "Sorry sir the guy gave me wrong information, it is out of stock"! Simply wasting my time and energy then saying sorry its wrong information! When i was feeling really angry about it she asked the guy who provided wrong information to come to the reception and then they said "Ooh, he is new to the place"! Seriously!? That wasn't the end of story, as they called the floor manager and he came in then did some calls and told me "it is out of stock, see i have solved your issue"! WTH, they are careless, irresponsible and not up to customer service level. I have the names if you feel that customer time and efforts are not valuable for you, then you may ignore this issue else call me for details. ([protected])

Hii sir,
Today i went to lulu hyper dajeej kuwait as there is an offer for pampers at 5.99 kd ( flyer attached below ) . but from the billing they said it is 6.99 kd, i contacted the responsible staffs including supervisor there and they didnt gave an answer for this . Some staffs said this offer is for online only and some other said offer is over . From the flyer it is clear that offer is valid upto 14th february . I came for this offer and i bought another things for 30 kd . If it is your marketing strategy i appreciate it . Keep it up
Thanku
Shibin
Mob - 00965 [protected]

On 09/02/2021 at 1320 HRS I bought banana fry for my guests from Nakheel Lulu hypermarket, it was very bad smelling with very bad taste ( like they used bad oil, I mean spoiled oil with multiple use). I'm a healthcare worker and I had to go for duty so I couldn't return the item on the same time. So please don't cheat us by giving spoiled food and spoil our health. I hope the concerned person with take a serious note on my complaint and do the needful.
Thank you

I placed an order on lulu order no [protected]
It was supposed to be delivered in 4-6 days but didnt get delivered till now need help as soon as possible

Feb-5th
TRN-[protected]
We purchased breakfast 1> upma 2> kesari 3> Avil
Issue found- both items are not well cooked properly/ upma has no taste+ the green piece added are raw. Completely disaster food and the cook who has done this seems no experience, we are customer for this branch for more than 6 years and never raised complaints, but this is completely unhealthy food for all my family, we thrown all into the garbage..
hope this complaint has the resolution soon.

Upma+Kesar+Avili- cost-3.85+3.00 +3 AED here cost not matters, quality of lulu really matters.. so that we cannot loose trust..
manoj - [protected]

I Was ordered one items on 22-01-21 through online. Delivered after 4 days but wrong item received. Mailed to customer care 5 times. Called to customer care 5 times for replace or refund. Only the replay is, relevant team will contact you soon. I don't know that "soon" means "wait for long time"

Today is 01-02-21. No further movement from Lulu customer support. Its really irritating, annoying and wasting my time.

Harish

I bought a vacuum machine from WTC store as per your merchandise advice They gave me open one to try it at home and said I have 7 days to return so I tried at home and it was opposite what it must do instead of sucking the dust it makes it fly away I bring back your shop and they refused even to see it and get it Am trying to return and I went more than 5 times to your shop but Ansar the duty manger is refusing even to see me, he meet me one time and after the receptionist saying he's busy Your team is so un professional and un leiable and they need training before they are sales selling people and first not polite is there manager that he knows there problems and ignore Am expecting to solve my problem and receive a call back from manager who knows his job and respect it

Date : 23.01.2021
Mobile No. [protected]

Dear Team,

Yesterday we went to Lulu for exchange the cloths, Customer care manager call the section manager explained him, we went along with him and select the items and the same shown the section manager, he said Ok pls proceed to bill counter, at the time of billing Mr. Hari prasad ([protected]) came and discussed with section manager and he said not possible to exchange.

As per your staff instructions only we have select the items, but they are suggesting to re-select again, finally we came to know that this is waste of time. we can't spend another 30 to 40 mins along with small kids.

in UAE 8 years i have good experience with lulu, first time i am facing this type of annoyance, i am sharing with your for getting better service in future. Also request you resolve my concern without any misperception.

Thanks & regards
purna chandra rao

Sir,

I paid my bill 1690 to Mahdi Esasm Al Bahrani through bill no 663770006043789420210122095823 and I noticed that 253 riyal bill has been added without any order or buying.

[protected] Esawa Quicknet price 263 SR. kINDLY RETURNED MY MONEY WHEN I DIDNT BUY ANY THING.

THANKS

M. ASIM KAHN
[protected]@gmail.com

My order number was : [protected]
Delivered at January, 5

I ordered mango. Mango I got are totally other type, but in the bill- same as I order, also there are no stickers about weight, and this 2 mangos are not 1kg. Same situations happened before, so time to say!
It's not about this small amount of money (small for me, but when u do like that with all staff to everyone, it's big!), but mostly that it makes me feel cheated, that Lulu does not respect her customers, which in turn suggests that shopping in Lulu is not safe.
When I wrote about this to the customer service, on the same date : [protected]@luluhypermarket.com, no one even answered me!

I am waiting for more than 15 min for buying one pedestrial fan . Lulu Hypermarket, D Ring road Qatar . Some of the fans don't have price tag on it and I asked 2 customer service personnel to help me with it. Still I am waiting for someone to get assistance from . I am not asking Lulu to take care of everyone in busy hours.but this attitude is very poor.

We have been buying groceries and other items from Lulu for last 25 years and we are satisfied with products and fresh vegetables at Sawan Ajman Lulu but since we started buying from Al Wahda Lulu we have been experiencing spoiled or stale products from them. This is our second time we bought the drumstick leaves and it was not fresh and had a funny smell and taste. It was rotten. Sometimes the fish we buy also is stale and smells awful.