LuLu Hypermarket
reviews and complaints

Hi,

I would like to bring to your notice that the quality of staff you have hired in lulu hypermarket - Sharjah al wahda street is pathetic . I have often seen that its a regular thing not 1st time

The retail and specially the electronics division staff are not bothered to attend to their customer, least concerned .

I would suggest if you want your stores to run properly, please hire staff who actually show some responsibility towards their job for the salary they take or else in this competitive market you will soon loose your presence and customer reliance

Regards
A very upset customer

Hello team

Since 2 weeks Almond milk is not available in both Darsat and Al Gubara branches, LULU personal -when asked had no idea and showed ignorance to bring Almond milk to shelf.. Please appoint supervisor who can handle can customers supportive information when asked, Hyper market like LULU normally maintain sufficient stock try to keep it up

Appreciate if the Almond milk stock is bought to shelf

I would like to complain about a bad service we are experiencing from Lulu Hypermarkets all over Abu Dhabi. I am having trouble and very delayed service from fish stalls inside lulu hypermarket. Most of the stalls are having about 5 or 10 staff. But customers are experiencing very bad service from those stalls. Customers are not at all attended properly. Even they are not properly cleaning fish and very late service by staff in general. Exactly same experience I had from different fish markets in Al Wahda, Mushrif Mall and Khalidiya Mall shared by many of friends and relatives.
I had earlier complained to Al Wahda Lulu hypermarket. But there have been no improvement even after 2 months. I am seeking a proper action from your end

Lulu Hypermarket,
edappally

Bought carrots 🥕 last 2 weeks before from LuLu Hypermarket. The carrot were adulterated. These carrots where found to be injected with water.
Went today and complained about the issue. There response was they are unaware of the injection of water inside the carrots. They have denied and was not able to accept the complaint, and replied nowhere it could happen.

I told them unfortunately it had happened and take actions and enquire about it to improve the quality.
(pics taken today)

Worst experience i faced in Lulu Riyadh, i buyed smart watch and after one day i tried to exchange with another one but salesman said the box is opened even i did not opened the box as the box seal little bit uprooted but it was not visible at all, and saleman refused to exchange by saying its opened while i saw another arabic customer came for change with open box he accepted and proceed return for him. How they can do such disrimination with customer.
I through the watch on his desk n came back. I said take it as a gift from my side.

I will never buy anything from Lulu, bad experinece.

We bought a brown bread small from LULU hypermarket HIDD yesterday. We are regularly buying this product from your supermarket for a long time. This time the bread quality was totally changed. Very bad quality with no wheat fiber and different color. When we asked your bakery staff they said this is not made by LULU but brought it from outside. Also the bread had bad odor instead the natural smell of your previous brown bread. It looks like white bread with a slight color added. We are very upset and disappointed with your brown bread quality.
Husain [protected]

I buy the anker soundBuds Lite after 4 month I found a problem. On 25th September was go to give the same branch for Repair R change... They took the soundBuds & tell me after 15 days for coming... I go on date they again asked me after 3 days... I go same day again they ask me still not comes u come after.. I mean totally fourth time i go for this one problem... But today 24th October my friend was there he brings for me my soundBuds... But still the same situation & they don't solve the problem... Why's they took one month & don't Repair

Dear Sir/Madam
I am Muneeb ur Rahman, Regular customer of Lulu. I am writing to make a complaint about the quality of food at your supermarket. A few days back I purchased 3 Sealed packs of Pecans nuts. Now today in the morning I open the sealed and I saw the nuts are stick with dead insects (FLIES/ Drosophila). And the same was with the rest two packets; I am very much dissatisfied. Lulu market is popular in the town for the Quality Product... It was my first experience at your supermarket. I found it much near to my home and was deciding to become a regular customer of it. But, this dissatisfaction is changing my mind. I request you to keep a superior check of your food quality. I would appreciate a refund of all these items.
I thank you for consideration.
Sincerely,
Muneeb Ur Rahman
muneeb.[protected]@gmail.com
+[protected]

My brother was working at your shop at lulu hypermarket al qusais dubai for about 10 months. His name is runkil john manuel, aftersales staff.
This incedent 2days back (16oct2019), one customer punch the face of my brother that lead for being numb. As per my brother, during the customer shouting very loud they alreadh request for a security personel to assist them but no one comes. They saw that securities are only looking to them until the customer have the opportunity to punch the face of my brother. Until the customer left the shop no security come to help. He already reported this issue to the shop general manager but he takes no action. They did not send my brother to a clinic to check his face. My brother just buy a cold bottled water to put it on his face. I know im not on the
Possition to complain but try to put yourself in my position who was very worried. This is how you treat your employees. We are very confident that you will take care my brother but hearing that he was not given support by your management was very upset.
Please take this matter seriously beacause we will complain to philippine embassy or consulate if you did not take action.

I am a frequent customer of lulu express QFHC branch, last Friday 11-Oct-2019 I went to purchase grocery as usual. One of the items was on promotion Oasis Qatar 330mlx40 (box), after struggling with employees I came to know it's out of stock and it will arrive afternoon, I went back at almost 7:15pm and another representative told the stock is finished in the morning (I was there in morning). He said I already informed the department to supply. Today at 1pm I went to purchase and met same guy who started giving explanation that he demand but did not receive yet...on discussion with customer services and this negligence I was upset however, a supervisor asked my address to deliver at home.
Sorry to say that No one has responded from Lulu staff and paid attention to a regular customer.
This kind of behavior will definitely will allow me to look for other shopping centers which are not far away. You may check on Google earth. (Al-Meera, Al-Rawabi and
I look forward to hearing from you

Kamran Hafeez
Tel +974-[protected]

Purchased Butter Chicken at the Lulu Hupermarket in Hidd. The chicken was clearly re-used from another product, probably from leftover chicken tikka. The chicken was certainly cooked separately from the sauce.
The skin on the chicken was oven baked. The chicken itself was very dry, at least 1 day old, possibly more. Most tellingly, the chicken has all the characteristics of a chicken that has been both cooked, and stored for an extensive period of time outside of the sauce.
It is clear that the cooks took leftover chicken from another meal made at least the day before, and combined it with Butter Chicken sauce. This is a dangerous practice and unacceptable from a health perspective. Lulu should be investigated for their food service practices.

Since a long time, I am one of the regular customers of LULU service in many ways such as shopping, money exchange. But most recently on 04 OCT 2019 around 4:30 PM I face some issues at Hidd branch in the gift offer registration desk, I have given two of my invoice first one they registered and got a confirmation message in my mobile another one which is numbered as "663650022022083720191004165213" to make registration along with my CPR but after some time the representative told me it also has been registered but did not any message then he advised me to approach customer service in the second floor where again I explained all the things to the concerned person at counter, they took my number and assured that we will contact you for clarification but until now nobody updated me about my concern escalated. I think it could be a typo error while he enters my numbers at the time of registration.

I bought a big packet of chips which had already been opened before, re-sealed and kept on the shelf. The chips were stale and soft when I tasted one, as if they were left open for a while. I checked the packet and saw it was re-sealed as it tore on the sealed area instead of opening from both sides. I didn't go back to the store to tell them this because I had thrown the receipt but I thought I'll leave this here.

Dear Sir,

I have a complaint against my Lenovo Mobile C-2 was not working properly and it was under warranty period and as per customer service attendant they took my device with accessories to change with new but until i did not receive anything from there almost two month completed.
So please look into the matter do the needful as soon.
I attached memo for the reference.

Regards
Anjani Pandey
[protected]