CB Department Stores LuLu Hypermarket bakery products

LuLu Hypermarket review: bakery products

Anu Varghese Jimmy of US

Dec 02, 2019 8:24 am EST

Resolved

Replied

I had purchased two donuts from Lulu-cookie /kit kat on 1/12 @2100H.
I had given it to my kids the next day as school break fast..
My son ate it, but my daughter bought it back...as she did not have enough time to eat it...
As I took a bite, it had a sour taste...
Found mold inside the donut mixed with the cream inside ...
My son already ate it...I have a photo taken of it...
For further clarification -my number -[protected]

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LuLu Hypermarket response

Dec 03, 2019 3:53 am EST

LuLu Hypermarket customer support contacts

Phone numbers

+973 17 553 555

+965 23 910 111

Address

Y-Tower Building, Al Nahyan Camp, P.O. Box 4048, Abu Dhabi, AE

Website

www.luluhypermarket.com

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Dear Anu, we apologize for the inconvenience. We request you to send the branch name where you purchased this product to customerservice@luluhypermarket.com, so we can assist you further. Thank you and we are looking forwarding to receiving your email. Respectfully yours, Team LuLu

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.