CB Department Stores LuLu Hypermarket nikai refrigerator

LuLu Hypermarket review: nikai refrigerator

Marlex Berangca of Dubai, AE

Dec 17, 2019 10:40 am EST

Resolved

Replied

I bought a Nikai Refrigerator (NRF400FN 246 Ltr) with serial number [protected] last November 22, 2019. It was delivered after 3 days. Since we just moved in we did not use it right away. At the end of November we tried to opened it but unfortunately it was not cooling. We called Mushrif Branch and Nikai technician called in and gave a schedule after 4 days. During their visit, they said that the freon has problem during the delivery and they fixed it. After that day again it was not that cold and we did not used it and called again. They said that because it is second complaint they will arrange it urgently. But no one called and came after 1 week. 2 days ago I called again the branch and they said that they will inform the technician. That day he came, for 1 minute he checked then he said that he will be back after 1 hour, but its been 2 days now. No call or any update. How unprofessional? You cant even exchange the item. How are we going yo use a ref which is not cooling at all? Please send someone to take this item or I will return it as soon as possible!
Please note that its been less than a month and until now we can't even use the item!

LuLu Hypermarket - nikai refrigerator - Photo 1

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LuLu Hypermarket response

Dec 18, 2019 7:03 am EST

LuLu Hypermarket customer support contacts

Phone numbers

+973 17 553 555

+965 23 910 111

Address

Y-Tower Building, Al Nahyan Camp, P.O. Box 4048, Abu Dhabi, AE

Website

www.luluhypermarket.com

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Dear Marlex, we apologize for the inconvenience. We request you to send your contact details to customerservice@luluhypermarket.com along with the bill copy that you posted over here, in order for the concerned team to get in touch with you as soon as possible. Respectfully yours, Team LuLu

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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LuLu Hypermarket Contacts

LuLu Hypermarket phone numbers

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50%
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80%
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Indonesia

More phone numbers

LuLu Hypermarket emails

customerservice@luluhypermarket.com

100%
Confidence score: 100%

Support

customercare@luluhypermarket.com

94%
Confidence score: 94%

support

ksa@luluhypermarket.com

87%
Confidence score: 87%

customerservicebh@luluhypermarket.com

83%
Confidence score: 83%

support

qatar@luluhypermarket.com

78%
Confidence score: 78%

More emails

LuLu Hypermarket address

Y-Tower Building, Al Nahyan Camp, P.O. Box 4048, Abu Dhabi, United Arab Emirates

LuLu Hypermarket social media
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