Home Appliances Lowe's Bad customer service

Lowe's review: Bad customer service

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3:11 pm EDT
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Two things happened at Lowes which made me decide to never go back to this store. The first incident was when I was looking at shades, and saw one on the floor with unraveling fringe. I took it to the woman at the desk and told her, and she said, 'oh, yeah that happens with those, ' and never said another word to me, turned around and said, 'What can I do for you?' to one of her co-workers. RUDE! The second incident was Saturday when my husband and I were looking at appliances. Well, a worker walked right past us, and this was the SECOND employee who ignored us, and the woman--who walked right past us-- asked another couple if they would help them. Could it be because we were an 'older' couple, and they may have thought these were newlyweds and might be buying a lot more than we? At any rate they have lost 2 good customers. Their behavior was inexcusable, and I don't tolerate such treatment. I suppose the Lowe's employees feel secure that they will have a job forever...they won't with this kind of customer service, or more appropriately, with the LACK of customer service.

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Aug 05, 2022 3:33 pm EDT

I experienced a fire with my microwave (which was still under warranty) in April. I contacted the manager at the Lowes in Austell GA, he was very professional and ordered a new one right away. However, when the new one was replaced, it was not installed correctly. Lowes sent a new unit out because they thought the replacement was faulty, The installation company sent someone else out to correct the problem and they refused to insert the new one because the previous installer drilled several unnecessary holes and one side was barely hanging on. Th e installer removed the microwave stating that he was ''surprised that it had not collapsed on me already'', the cabinets need to be replaced"! I have been left with a hole in my kitchen where that microwave belongs every since because I have been given the runaround by Lowe's installations and their third party installations company. It is now August and I am still without that microwave and broken cabinets. I have spent THOUSANDS of dollars at Lowe's and this is the loyalty they show their customers? NOT AGAIN! This so unprofessional and extremely inconsiderate!

Jul 30, 2022 10:57 am EDT

Both my parents are disabled and Lowe's delivered a refrigerator. They delivered the refrigerator but upon delivery, they both men could barely speak English. They dropped the refrigerator off, left all the wrapping on and did not connect anything or ensure it was working properly! They said their policy is they cannot hook up to "plastic". What? Less than 30 days later the refrigerator has stopped staying cool. He called and they said their return policy is you have to return them within 48 hours, REALLY? Then they said they would need to send Whirlpool out. He called Whirlpool and they cannot get anyone out to look at it for 3 weeks. Now he is having to keep their food in coolers. This is the worst customer service I have ever heard of. The refrigerator should be replaced, no questions asked and maybe if Lowe's would have ensured it was hooked up and working properly, this could have all been avoided. We will not be buying anything from Lowe's!

Jul 22, 2022 4:29 pm EDT

I have two complaints actually. The first one, I got a new dish washer over a year ago. He came and installed it. It did something to the outlet. . He tried something else it still didn’t work. My husband changed the outlet. Still didn’t work. We have had a dishwasher for over a year that has never worked.

Second one, I ordered a vanity

Supposed delivery date yesterday

I contact lowes to find out I’m suppose to contact the shipping company delivering the vanity. After I contact them I’m told they are contacting my local shipping company to set up delivery.

I ordered this over two weeks ago.

If I hadn’t of called lowes to check on it I would have never known that I had to contact the shipping company. It’s ridiculous

And they have horrible customer service…….

This was in Columbus, ms

May 24, 2022 10:52 am EDT

We recently moved to Felton, DE and went to the Camden, DE Lowes to purchase a refrigerator on 05/17/2022. The salesperson said she had to check to make sure they had the refrigerator and for

us to wait at the sales desk. I began to walk around the store with my dog and left my husband waiting for her to return. After about 13 minutes of standing with no further contact from the salesperson (she never came back) my husband was frustrated so we left. We returned the next day as we had a coupon that was expiring that day. We were helped by a different associate who checked to make sure they had the refrigerator and we were told there was one left and we bought it. The delivery date was set for 2 days later 5/24 between 8 am and 12 pm. We cleared the current refrigerator of it’s contents and placed everything in insulated bags. At approximately 9:30 am my husband received a call from the delivery department saying they had been unable to locate the refrigerator so it didn’t get put on the truck for our scheduled delivery but they would have it on the truck for delivery the next day. I called back and spoke to (MARTY) who had left that message for my husband and asked to speak with a supervisor about the situation. He placed me on hold without saying a word and I was on hold for 6 mins before I hung up. I called back got Marty again and when I said I wanted to speak to a supervisor some person who said his name was AJ and a supposed “supervisor” came on the line like immediately. His attitude sucked. He had no customer service skills and couldn’t understand why I was upset when he had just told me “sorry we don’t have that refrigerator and didn’t know when they would have it” even though Marty had just lied to my husband saying it would be on the truck tomorrow. We ended up canceling the order and you can bet your sweet [censored] we will not give Lowes another dime. We will take our business to Home Depot even though it’s further. We ordered a door installation also don’t let me get started on how that’s going. After this experience we are canceling that also. I also just opened a cc account with them. What do you think I’m going to do with that card. I know what I’d like to do. Rude and unmotivated people are not on my list of people to do business with.

Apr 29, 2022 8:58 pm EDT

Very bad service at erie east and then mentor OH employees very slow and upset when there suppose to do there job absolutely un professional / Amazon will be getting more of are ordes

Apr 27, 2022 5:01 am EDT
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I bought Laminate flooring at Lowes a month ago and asked for it to be installed. When I was there, no one was in the flooring department and I waited a good 40 minutes. Finally got someone from another department and all they could do was leave the info with the guy who was supposed to be there. The note was ignored. I called after not hearing from them. Went back in to Lowes and repicked out the flooring paid and asked for installation. That was over a month ago and my flooring is not finish. I have scheduled two appointments for them to come and finish it. No show either time. So I’ve had my bedroom furniture against my front door for three weeks waiting to put my house back together. Not getting flooring done from Lowes ever again!Their installation people don’t give a [censored] when they get it finished. Bad business is what that is!


Yes the young boys and that's what they are have never been told by their so called parents to not address grown mature men as dude or bud very disrectful managers need to have a long talk with these individuals Tim Copeland Knoxville Tennessee. My experience with employees at the millertown pike store today 4 9 22

Mar 11, 2022 11:40 am EST

Bought Lowe's gift card paid in full called cut service rude. Went to local Lowe's. Shows a balance of love $100. But they will not fix my issue with my gift card I paid in full I still have not been able to use. DONT BUY FROM LOWES THEY AR A SCAM COMPANY. HORRIBLE CUST. SERVICE

Oct 06, 2021 9:21 am EDT

Bought a higher end refrigerator from Lowe’s. The 2 delivery men would not attempt to remove my 6 year old Samsung (had a box on the top so it had to be tilted to get it put). They didn’t even try. So, of course, I refused the new one. Since 9/8 I have been trying to get a refund for the new one they wouldn’t install. I have since called 5 times, got online with Lowe’s customer complaint department and have been told every time that I would hear from someone in 24-48 hours. Still haven’t heard from anybody or received my money back. This morning I contacted the Ohio Attorney General’s office and hopefully they can help me resolve this. I will never even look at any type of appliance there again. I will stick with the smaller appliance stores.

Sep 23, 2021 10:13 pm EDT

I bought a flooring product at Lowes on September 14 2021 and was scheduled for delivery September 23 and they said someone would call a day before to give me the time of delivery no one called. On day of delivery no one called or showed up. I called the store and told their representative he said he would look into it and call me back he never did. They made me waste a full day waiting for some one to delivered flooring. Do your self a favor and never buy anything at Lowes they don't care how badly they treat customers.

Apr 02, 2021 8:29 pm EDT

I bought a custom made kitchen cabinets, they refused to deliver the cabinets to my apartment, they left it in front of the building, they are the worse people i have ever deal with, no body answers call, no customer value, no time respect.

Aug 11, 2020 5:48 pm EDT

I shop at Lowes in North Little Rock ark. Poor customer service. No one answers the phone. I missed a day of work waiting for someone to call me to install my door. No one ever called. Im so so angry...

Dec 19, 2019 4:51 pm EST

I will never buy anything from a Lowes store again. The first of December my husband and I paid over $2000. for a refrigerator. It was to be delivered on the 17th of December. This is now the 19th of Dec. and still no refrigerator. I have been here 24 every day. We took everything out of our refrigerator on the 16th as we paid them to have our old one removed. We called the store the day of scheduled delivery and was told 8 other people had not gotten their delivery yet either. When I called the next day after waiting quite a while for someone to answer I was told to hold on. I did and eventually was cut off. They kept calling the wrong phone number. We gave them the phone number to call at least 3-4 times. Today, the 19th, we were told they came by to deliver and no one was home. Total lie! We were then told they had a picture of our house so that proved they came. I am home everyday. It is very quiet here. We can hear when we get a package delivered on the front porch even if no one rings the bell or knocks. The driver did neither. I've gotten pictures of houses off the satellite web site when we were house shopping. The driver was also suppose to call about 30 minutes before delivery. He never called at any time, except the wrong number, that we had no access to. I called the corporate office and got a recording and put on hold. After waiting over an hour I hung up. Will never ever use these people again. They are either a bunch of idiots or have no interest in their customers. I worked with the public for many years and never treated customers like this.

Nov 19, 2019 10:02 pm EST

Conroe/Woodlands, Texas store. Every time I go in this store it's like pulling teeth to get someone to help. First of all you can't find anyone to help. Then when you do they say it's not their department. I usually just end up walking out.

Jun 01, 2019 3:13 pm EDT

I thought we'd try doing business with Lowe's in buying a new washing machine after a couple issues we had with Sears on other appliance purchases. After speaking with a "customer care" person on the phone, I was promised delivery on the following Friday when we knew someone would be home to take delivery and install. Based on that, I ordered the washer. Then they sent an email changing the date to a date no one would be home. I called back and they changed the date again (more promises they didn't keep) to a Sunday when someone would be home. Since the purchase date, Lowe's has changed the delivery date again - now FOUR TIMES. Instead of delivery within 3-7 days, it will have been 16 DAYS since the purchase - provided we don't cancel the order, which we may yet do based on the store manager's call back today who's fulfilling the order. Doesn't inspire any confidence. I recommend avoiding doing any major appliance / delivery business with these people. The company's financial performance has suffered recently so who knows how long they will be around.

Apr 19, 2019 1:52 pm EDT

Want help, speak up little girl. I bet if they approached you they would get an earful about how you are disturbing them.

Apr 19, 2019 1:24 pm EDT

I am a senior citizen with many health problems so it is difficult for me to walk through your Bowie, MD store, so I order a dishwasher through to replace my broken one. I decided on a GE that costs $399 so that I could receive FREE delivery. When I initially placed the order #[protected] and received my confirmation, it stated that I could pick-up the dishwasher which is not what I ordered. I immediately went back to and the young lady on chat corrected the order to DELIVERY as was ordered and I was told it by Lowes that it would be delivered today between 8:30 and 12:30 and I received a call at 7am today to verify the times between 8:30 and 12:30. The dishwasher was never delivered! I called and they told me that it was scheduled for tomorrow. I have a appliance man scheduled for 1pm today to install the dishwasher in my home. Since the delay, I will have to hand wash all Easter dishes this weekend (and with my poor health this is extremely difficult) because Lowes couldn't deliver on time! My first response was to cancel the order, but I decided to leave the order as is and wait for the dishwasher again for another 4 hours tomorrow, but I can guarantee that this will be the last item I will ever purchase from Lowes...not a paint brush or a single nail. We have a Home Depot across the street from the Bowie Lowes...Home Depot here we come!

Mar 28, 2019 3:08 pm EDT

Lowes Tifton Georgia

Once I get through with remodeling my bathrooms, I will never " SHOP ' here again ! I was in the appliances department looking for a Shower Base and they didn't have any in stock ! So, the cashier Xandra was trying to order the Shower Base on the computer, but it would not allow her because of a duplicate telephone number. Xandra was asking Brittney, how do you order the Shower Base, but the telephone number didn't match my address. Brittney was so rude and she did not help Xandra at all. Brittney was looking at us like we were trying to do something illegal. So, I asked Xandra to speak to a manager, because she was not helpful, she was rude, and her customer service skills were very poor ( Rated 1 ) I spoke with the Managers Dan and Jeff about the situation, but I wasn't convinced at all with what they said.

Dec 10, 2018 10:16 am EST

Lowes, in Concord NC... These people are just plain incompetent. Made some purchases of appliances a month prior, but they screwed up the delivery schedule. Every time I called to reschedule I was redirected to some one else. Five times!. With all the information in hand, they couldn't find the purchase information, to reschedule delivery. Got fed up, returned to place of purchase to talk to a manager who looked like he didn't understand a word I was saying!.. What kind of people are they hiring these days!... Total [censored]s... Never again.. Get your appliances from a real appliance store. If they exist at all..

Oct 16, 2018 8:33 am EDT
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I have been a Lowes customer for several years. They were my "go to" store for most of my hardware purchases. I also shop at Ace and Home Depot and can compare the service I receive at each store. I can say without fear of contradiction that the service I receive at Lowes is of the lowest and poorest quality among the competitors.
I have observed over many visits that great customer service is the exception and not the rule. If you want an example of great customer service you don't have to go any further than any Publix supermarket in Florida. They represent the model of what customers expect and receive.
It is my experience that many employees seem to be avoiding customers. I have seen this attitude in Walmart as well. I can only guess that the staff do not feel invested in the company and are just going through the motions. Mind you, I have also received good service on the odd occasion but as I said, that should be the norm.
I can give several examples but I am limited by time and space. I have a Lowes card which I acquired to facilitate a major purchase but I use it sparingly and I have switched my buying choices to Home Depot and ACE where I have found that they are more attentive to customers' needs.
I am surprised that Lowes continues to survive in the face of the poor customer service reviews I have read. Who knows, they may go the way of Sears and Kmart in the near future if more customers leave and their bottom line begins to suffer. if I were a shareholder, I would be worried and invest elsewhere...seriously.

Aug 15, 2018 3:07 pm EDT

The absolute worst company I have EVER dealt with! Absolutely no customer service and their " Executive Customer Relations caseworker is a bunch of B/S. # months and still my sliding glass door was left unfinished and installed incorrectly. Can not get anyone to tell me when someone will come out to fix it...NO ONE! It has been several calls a day. I am sooooo fed up...I WILL NOT STEP FOOT IN THIS STORE AGAIN! UNEXCUSABLE...They are getting rich and providing the worst customer service ever!

Jul 23, 2018 2:31 pm EDT

Ordered online and have been calling for two hours to Lowe's in Fayetteville, Georgia, I keep getting transferred to the nowhere zone, no matter what extension, customer service answers after 10 minutes and transfers me to hold for hours. Does anyone answer phones there anymore? I don't want to drive all the way to the store if my order is not in.
First I got an email that my order was in, than another saying it was not in, then another saying it was in and a call asking if I'd picked up my order, so confusing, I wanted confirmation before I headed out that my order was actually there. I'm still on hold as I write this.

Jul 23, 2018 3:00 pm EDT
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Lowe's has decided to keep Jenifer Weber as an E.V.P of Human Resources according to publications. She should have gone in the C-level suit shakeup.

Jun 17, 2018 3:40 pm EDT

Today is the worse experience with Lowe’s in local Quincy Ma! I had 10% coupon in my phone. Asked prior purchase if I can use. Yes, perhaps their system some how doesn’t recognized. The manager Michelle and her senior Mgr Samuel refused to help. Heard another person said it is normal sometime doesn’t take just override it. They asked if I bring actual coupon but in 15 mins later told me a different story even if bring in /can’t scan and won’t help me. So what’s point. Called customer service complained Ashley asked store to resolve issue and manager Michelle still refuse. Hello, just coupon explained like a long story scam. Totally make nonsense! Definitely their customer service and management needs a big improvements.

May 21, 2018 5:50 am EDT
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Long story short, there is no governance over any of the stores. And within each store, there are smaller "factions" of management that do what "they want to do". This has led to inconsistencies and "customer contempt" from management. Many of the employees, including management, I have talked to or watched them talk to other customers, was shameful.

Everything (absolutely everything) in Lowe's (and Home Depot) can be purchased either online, or at other stores, for example; hardware store, specialty store, lumber-yards, etc... Lowe's stores (and any stores like them) are merely repositories of multiple things that you can get elsewhere. Lowe's provides the convenience of having a lot of things in one store... but at a cost.

Feb 22, 2018 2:40 pm EST

My complaint is with Lowes store #1592 in Plant City Florida and their policy or the policy set by the manager Teresa who I had a long conversation with. I was buying electrical #8 wire off their rotating rack. The rack did not have sufficient capacity left to fill my order. However, on the shelves sat about six 500 foot rolls of the wire. I asked that they take one of the rolls and replenish the rotating rack so I could get the footage that I needed to complete my job. NO was the answer. I was told they were not allowed to mix the shelf stock with the rack stock even though the UPC numbers and product numbers were the same. I was told I would have to travel over 20 miles to the next Lowes and get it from there. How STUPID! I asked when the rack would be replenished. They didn't know the answer. OK, what is the likelihood that they were going to sell six 500 foot rolls of #8 wire before the next shipment arrived? Almost ZERO. The store manager showed no consideration for the customer (me) at all. So, I wound up going to another store to get the wire I needed. HOME DEPOT!

Jan 21, 2018 3:27 pm EST
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Actually turned around to shop Lowe's today (we were on our way to Home Depot, another 15 minutes away when we remembered the newer store in the neighbourhood): what a mistake! Not only did they not have the item we were after in stock – they sell 5 or 6 different sizes but had only a couple available – but the only available staff in the department was tied up with a customer. I took a picture of the item in question, including the stock # / description before heading off to find assistance. I searched through every aisle, then nearer to the checkout area before I could find a red apron. I found someone who was not a hardware guy who told me we'd go find someone from the department. Encouraged, I followed him back through the hardware section and down to the end of an aisle, where another customer stopped to ask him a question. To my shock and dismay, he dropped our search and headed off with this new individual to help him with his quest!

*This* is how Lowe's treats its customers?! We have only shopped Lowe's a handful of times and have had no problems there in the past but I definitely won't be back any time soon. Will also ensure that my contractor is not spending my $$ there for any current or future renovation projects.

Nov 30, 2017 1:04 pm EST

LOWES Dublin is worst, there is hardly anyone at the store to assist, no one returns the phone call, even you [protected] customer care number don't pick up the phone to receive the customer concerns... You guys have worst customer ethics... you guys don't have any respect for your customers and their valuable time... your employees don't have work ethics to follow up or own the responsibilities, what this says is LOWS management sucks they don't care or address these enormous complain in social media and here that people raise, either you guys are loading your employees with too much work or no proper support and training is given to them. Hardley none of the lowes employees know what they do or anything around the store, they run away from their task, hardly be around for customer in the gain store... its like getting scavenger hunt...

Apr 26, 2017 3:57 pm EDT

We have also been loyal to Lowe's but no more. The customer is no longer important. You are lucky you saw a Manager as the response at our store is "we have no help." We also went to Home Depot to buy counter tops and Ace Hardware and Menards in our area because the service was better. I was so disgusted today I called corporate and I personally feel that the management in the store needs to get his employees under control. Our store is located in a great area in Indiana and is known to be a financially strong store. I guess they know it will make money no matter what but If the complaints continue sooner or later it will fail. It's poor taste to run all these 10 and 11% off sales and have product high up on a shelf and not displayed because there is no one to either pull it down or assemble the product. How can a plastic plant pot go from 19.99 one week to 79.99 the next week? Ask Lowe's but remember..they have no help so there will be no one to answer the question. If there are carts all over the parking lot and you address it..remember without help they are allowed to be there to scratch your vehicle and that will be your problem not theirs. The worst thing that happened was there was NO ONE certified to drive a fork lift on a weekend everyone was buying mulch. My list goes on and on. I was also told it will be easier to shop the internet...might as well tell me to go away. Here's a good one..we ordered over 200.00 worth of wood and Lowe's called us and told us it was ready..We got there and they could not find the order! Lowe's better get it together; the competition is walking around with headsets and a mini computer and taking you where you need to be in the store. They know where the isles are and not responding.."I really have no idea where to look or yelling to another co worker to find the product so he/she can say "we don't have that that I know of."

Nov 10, 2012 10:41 pm EST

I have always been loyal to lowes but had 3 problems in one month. 1st we went to order new counter tops went on a Friday about 5:00 was told there was no one to help us and we would have to come back another day, that would be fine but live 45 min away. 2nd Ordered pergo special order flooring took about a week a to come in which was great but went to put it in on a Sat. and every box I opened about 3 pieces were busted one whole box edge was all cracked off. Third went in to buy appliances and was going to buy every thing for my kitchen I forgot my 10 percent off coupon I have been saving I asked the man if I could use it if I puled up the number and he went and asked and was told no, I said I am willing to buy everything tonight if I can get my 10 percent off and he responded oh well, So went up front on my way out and asked to talk to a manager to see if they were willing to lose that much money from us she would not even come to talk to us one of the ladies asked for her and when she was walking up the woman said there she is and she grabbed a young boy and told him to tell us no and she walked away and a young teenager came over and said she said no sorry but, you can pay the full price and get your coupon and bring the items back for a 10 percent refund. What ever happened to customer is always right? Like Donald Trump said it may take me 500 dollars to get a client but it will take 5000 to get them back. Needless to say end up buying my counter tops from a counter top place 2400, and bought my appliances from Pieratts that where awesome treated us very kind and ended up being cheaper than Lowes with their coupon. It takes a lot to upset me but this time Lowes really messed up I hope they straighten up or that location wont stay much longer.

Jun 20, 2011 1:49 am EDT

You are a typical self centered customer. What did you expect her to say about the shade? You took it to her she said what it was a defect with those type of blinds. The second incident it was your choice NOT to ask for help. What do you think just because you are old that everyone should drop everything and cater to you? Honestly you are obviously someone who has never worked retail and has no clue. sadly to say everywhere you go you will be disappointed because you have absolutely no clue what is actually going on in a retail situation.

Jul 04, 2018 9:57 am EDT
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Replying to comment of A Cahsier

You are a damn idiot. Associates should acknowledge every customer within 10 feet of them even if they can't assist them immediately. Say hey and let them know someone will be with them shortly. I am in retail for over 20 tears.

Apr 19, 2019 12:36 pm EDT
Replying to comment of A Cahsier

You are an [censored] and if I were your supervisor you would be fired on the spot . No do not pass go, no chance for an I am sorry. You should be fired. Customers want to feel like they are valued and they should be . What has happened to just good courteous customer service.


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Phone number
1000 Lowes Boulevard, North Carolina United States