Lowe's
Reviews and Complaints

I had the same thing just happen on a double fan unit. It is on a porch and gets used very little and is only two years old. The inside of bracket is thin plastic while the outside is a cheap cast. I cant find arm anywhere and it can"t be welded.

Kaelynsmommy is correct. You didn't even bother to come to the store or call GE Money Bank instead you just paid it off. Sometimes people make mistakes and your account wasn't put on deferrment. A simple phone call would have fixed things.

My experience with Lowe's Interior Design and contracting was literally a nightmare. Not only was it expensive, it was poorly supervised with non-existent communication from the installation manager without my contact the corporate office. In total, I had to contact the corporate office on seven occasions due to contractor issues: poor craftsmanship, inexperienced and unsupervised crew, no timeline for completion of the project and work not completed but paid for...[Lowe's required payment in advance to take advantage of their financing]. Lowe's was to install a kitchen floor and previously purchased custom cabinets and drywall a master and small guest bath. The project began mid December 2014. The contractor was off site 90% of the time due to personal problems. Electrical work that the contract, supposedly a certified electrician, agreed to complete was done by a crew member who was not certified and who caused multiple electrical issues requiring me to contact an electrician to repair the damage. The project went untouched for a month then I would contact the installation manager and still nothing. The crew left my house without cleaning up any mess. They left lights on and the thermostat turned up high. Loews installation management never once came to visit the site to check on progress or check on the complaints I made or to do a final walk through. The project was finally complete in October 2015. The house is only 1329 sq ft, , so we are not talking the size of the Taj Mahal here, the rooms are relatively small. The contractor was contrary and disregarded my instructions and my conversation with the Loews installation manager left me feeling like I was being a crank and the contractor was not questioned about my complaints. The kitchen/laundry floor looks acceptable and the cabinets were installed OK, but there were gaps and the breakfast bar top was lose. I hired a contractor after Loews left to finish their shoddy work. So I am left with a huge amount that I am paying Lowes [fortunately at a lower rate]. Never again.

I deliver to Lowes stores in Texas. The receiving dept seems to be filled with people that want to put off getting the job done. We that deliver, work hard to get the product to the stores on time. Only to be to be told with a bad attitude to sit and wait when we get there. I think it should be considered to take care of the ones that take care of you.

The statement that was made is totally true. We (installer) had a customer that told us she was going to get things from Lowes for free. She was right but it came at the contractors paying for it. The contractor was working hand in hand with the home owner doing things the way they wanted. ( the only the is things should have been more in writing) the the customer turned to Lowes and told the store this is not what she wanted. The store then bends over to change to change things at the cost to the installer. Also when the PSI at the stores makes a mistake the installer again has to pay.

I ordered a special order patio door from the Lowe's in Mebane NC on May 15th 2011. The tenative delivery date was to be May 30th or before. It is now June 24th and I still have NO door! The installer came to my house today, pulled in the driveway, asked did I want a Patio Door, when I said "Yes" he said they put the wrong door on his truck and he would need to check on it. 8 hours later I called Lowes myself and was told "someone will look into it..." This is a poor way to conduct business and I will alert everyone that I know that Lowes and especially Lowes of Mebane does not deliver when promised or even a month later but they will be glad to take your money!

I went to Lowes to pick up an online order. It was supposed to be sweet and simple. They were to bring it to my car when I got there. I waited almost an hour until I decided to go in and see what the hold-up was. It took a minute to figure out what order I was. Once he did, it wasn't ready as my text from Lowes said. So I went to grab a couple things I needed and when I got back it was a different person there and again it took a while took figure out what order was mine and it still wasn't ready and they didn't have one of the things in stocks. So I said I would go and look for something like it while they get my stuff ready. So by the time I get something to replace what they didn't have in stocks and get back there was Noone there. I tracked down the person to find out about my stuff and they said the board was messed up and they were looking for another one. I told them it's getting cut so don't worry about it. They said they could cut it so I said ya. That would make it easier to get in my car. It took them 20 more minutes to get the only guy in the store that can cut wood to come do it. I told him I need 2 30 in boards. So he brings it back cut sloppily in half instead. That was no where near 30. I asked now what about the rest of my stuff and the grill looked like she didn't know what I was talking about for a second and then said, "It's not put together yet". I.said I will go get the stuff myself. I had a horrible time trying to find everything, the only time I had someone ask if they could help me was when these 2 guys were coming to kick me out of the store because they were closed. Could he help me was his way of saying get out bur I said yes and found what I needed. After I paid I said I need my board and the refund receipt and regular receipt. They hadn't returned or done anything. So I waited for them to do that. I asked the guy where's my receipt for the board. He said it was in the bag. Once I get to the car I looked for the receipt but it wasn't in the bag and now I was locked out but I thought I'm sure it's fine. Until.i looked at my recent charges and saw I was charged $80 to much. I'm not sure how I got charged $143 for a board but I am going tomorrow to let them know I WILL NEVER SHOP AT LOWES AGAIN. And get my money back.

I paid my December statement on time. The payment was credited. On the same day, they messaged that the payment had been denied by my bank and they posted a $29.00 late fee. My bank NEVER DECLINES A PAYNENT I MAKE. LOWES showed the last 4 numbers of the account they billed it to, and that is not my account. When I authorized the payment, it was to be paid by my bank, who would have paid it immediately! They tried to elicit payment from someone else’s account, and it’s no wonder it was denied. Are they dishonest or incompetent or both? Last month another vendor’s CC bank did that. I don’t remember if it was by the same bank or not. Who has time to be dealing with incompetence all the time? Seems most customer service, IT, and billing is handled off shore. Some of those workers are very good, and you can even understand them. Others, as some in the US are terrible! After I deal with this statement and this corrupt billing, I’ll shred my LOWES card and deal with some honest, competent people!

I purchased a GE gas stove from the E. Springfield, MA store on Nov. 19, 2022. I gave Lowe's my phone number and address at check out. I was told the stove would be delivered on Sunday Nov. 27. I received a phone call from Lowes that morning informing me that the stove had a dent in it and did I want a discount or a new stove. I told them that I would rather have a new un-dented stove. They said OK and that the new stove would arrive the following Thurs. I heard nothing from Lowe's all day and called to find out what happened. The first time I called, I was on hold for 7 minutes and 41 seconds with no answer. I hung up and called back. Once again, I got a "recorded message" stating that there was no order associated with the number I was calling from and was told I would speak to an "associate" when I had asked for "customer service" a second time. I stayed on hold for 4 minutes and 30 seconds that time. Then I tried to do it "on-line" but after putting in the "PO number" and email, it said "We are working on your order". I then tried to call again and got the same message that there was no order associated with the number I was calling from or my land line number. I asked to speak to the general manager and was put on hold yet again and only waited a few minutes before hanging up again. I called again and actually talked to someone who said my order wasn't "popping up" on his system and he would transfer me to "shipping". After waiting for a while, with no answer, I hung up again. I called again and opted for a "call back" in no longer than 1 hour and 40 minutes. I am still waiting for that call. What a piece of crap operation Lowe's has! I will never order anything from them again (no matter how low the price)! It's like a "Keystone Kops" operation.

Purchased a new Maytag washer on Oct. 16, 2022 at Seneca SC Lowes. Washer is a disaster, horribly loud noise, heat from the machine. Terrified of a fire!

Local Lowes will not exchange even though I was told 90 day return or exchange is guaranteed. I asked the Lowes CEO for help, no response! Lowes manager in SC will not talk to me. Supposed customer service rep. at Lowes called me, hung up on me when I tried to explain my case. I have to call Maytag directly for a replacement washer even though I paid Lowes, seriously?

Buyer beware. Lowes is terrible on customer service! I am stuck with a fire bomb washer!

Bought a trailer from the tilton ,new Hampshire store , they did not sign or notorize the certificate of origin had to send it back for proper signing they made a clearicle mistake on title the DMV will not except the title for registration and plates it's been 6 months since I purchased can't use the trailer been sitting unregistered called several times with no help in resolving the title issue ? I need a new certificate of origin now they will not help me , I want a full refund they can have there trailer back iam done shopping with Lowes ,

Lowe's Kona. Trying to reach an associate by phone to resolve a problem is near impossible. Telephone goes to call waiting, that's not so bad. HOWEVER, after about 15 minutes your call is dropped! Call again same story, to to call waiting and then dropped. Tried 4 times to get through without success! I'll have to drive 150 miles to return to the store in person!

We purchased a fridge a whirlpool 28.4 cu ft for over $1,800 10/22 the fridge came with a huge dint in the top left side, was delivered by 2 men in Puerto Rico poor speaking English. Had now way for us to contact them or no company name either. I ask how do I reach u? Long pause ….. call Lowe’s. We do not work for them. No Lowe’s truck arrived as well. It was is a yellow Penske truck. Folks u have no way of know who is coming into ur home or who they work for n absolutely no way to reach them after they leave. The man stripped our ice maker connection n water was leaking fast on the floor. I had no idea of this. He hooked it up n left. We had to call an emergency plumper n fix his shady work. Poor poor integrity. Shady work. Never told me it was leaking just placed the fridge against the wall n left! He stripped our connector. No big deal, these are probably men that work for them self, no insurance or company. Period. Sad indeed. So now u know my experience. Best of luck n God bless u.

Went to Lowes 2254 was informed they no longer give bags no more lowes for me

Kerrville Store 4 calls, can’t get anyone to answer. Finally got customer service and asked to speak to a manager and she hung up on me.

Called back and was told I could come in to the store, or go online. Neither is an option. I’m calling during my lunch at work. She said then I’d just have to keep calling. What?

Lost this flooring installation Lowes. Bye, bye.

I experienced a fire with my microwave (which was still under warranty) in April. I contacted the manager at the Lowes in Austell GA, he was very professional and ordered a new one right away. However, when the new one was replaced, it was not installed correctly. Lowes sent a new unit out because they thought the replacement was faulty, The installation company sent someone else out to correct the problem and they refused to insert the new one because the previous installer drilled several unnecessary holes and one side was barely hanging on. Th e installer removed the microwave stating that he was ''surprised that it had not collapsed on me already'', the cabinets need to be replaced"! I have been left with a hole in my kitchen where that microwave belongs every since because I have been given the runaround by Lowe's installations and their third party installations company. It is now August and I am still without that microwave and broken cabinets. I have spent THOUSANDS of dollars at Lowe's and this is the loyalty they show their customers? NOT AGAIN! This so unprofessional and extremely inconsiderate!

how about this one. Our synlawn was installed by synlawn "professional installers". We have had it just over two years and we provided the installers with the reccomended product that the salesman in the Albuquerque office suggested we get. My backyard smells horrible in the summer and my two dogs have difficulty walking on it in the summer. DO NOT use this in hot desert climates.

how about this, my synlawn was installed by a SYNLawn professional install team and i paid $4, 665 for the installation techniques, two months later i have weeds growing through synlawn. i called and Matt Price of synlawn told me by email that clover is blown in and grown from top down so hand pick it or use round up. what weeds are not blown in and germinated from top? when you synlawn and lowes advertise warranty and no maintenance synlawn, did you tell customers weeds like clover can grow through synlawn, when that happens, please hand pick them or use round up? this is ridiculous. the roots are under synlawn, i can't pull the roots out. if i have to use round up, why pay thousands of dollars to install synlawn. this is only after 2 months, imagine what happens after a year when the warranty is out, i will be happy to share pictures with those who are interested in synlawn, i have never seen this with my neighbors who used other artificial lawn. clovers are growing in the middle of lawn, plus all other types of weeds growing along the perimeter which Matt expects but i was never told that before I paid.

We are sorry to learn that you are having odor issues with your SYNLawn. Since your project was not installed by a SYNLawn professional install team but rather installed as a DIY project, it is most likely due to the installation techniques that you are having issues with odor. When SYNLawn does a professional installation, we not only prepare the sub-base to ensure proper drainage, but it is also advised we to use an odor reducer as part of that installation process. Lowe's was absolutely correct in that all of our products are pet friendly and nationwide, about 75% of our customers own dogs and we rarely are presented with odor issues.

What is really comes down other not being able to ensure your sub-base was prepared properly for optimum drainage, is a maintenance issue. When you have dogs, especially more than one, there is regular cleaning that is required. If the urine is left to sit on the turf without regular rinsing, which is what allows the urine to drain, then the uric acids from the dog urine do not accumulate and cause odor issues. As far as your concerns about heat, we very rarely receive complaints from the thousands of customers nationwide that have purchased SYNLawn specifically for their pet area. We recognize that just as other surfaces can get hot in the direct sun, this can too. However, a quick rinse with your garden hose will cool it down quickly and certainly enough for your dogs to enjoy.

I had the decrease twice with my card. I’m getting rid of it. All my other cards increase in balance this one just keeps dropping. Worthless as I say. Would never ever recommend this credit line to anyone.

Absolutely the worst credit company EVER. THEY WILL MAKE IT DIFFICULT TO ACCESS AND USE SO YOU GET LATE FEES/INTEREST. DO NOT USE!

I agree with the many complaints involving Lowe's and their credit card. I have to drive to the store to pay my bill; online will never work. You cannot call because the person on the other end of the phone will not be proficient in English. My FICO score and credit score are both in the 800's; I too had my credit amount lowered by Lowe's, and I try pto maintain a zero baance by paying in full each month I am afraid to mail a payment; I fear they "will not recive it" and use that as an excuse to pile on their late fee. It is ashamed this company has to be so difficult to deal with.

i agree totally that lowes and synchrony bank are TOTALLY deceptive. i charged $25 on my lowes credit card in june 2015. I forgot to pay it. But rather than pushing a big red warning splash page on my online account, lowes simply rolled my charge to the next month. by the time i figured out i was late, i was past the 30 day period and a damn 25 charge dinged my perfect credit. Target on the other had push a BIG red warning my online account when i was 1 day late, forgot again. I PAID as soon as i saw the warning.SHAME on lowes and synchrony bank for not providing the same login late payment splash page. I will NEVER EVER shop at lowes again!

The Lowes credit service is using deceptive practices! Im contacting the better business bureau regarding the fact that they negate to give you a monthly summery on all your purchases . By doing that it leaves the consumer in the dark about what they purchased and also an account of the dollar amounts . By grouping the non interest account with the regular purchase amounts you cant figure out what your individual balances are. Every other credit card company gives you a monthly purchase account. Your unable to screen if your cards been tampered with if you cant see the activity. They are scamming many elderly people and women. Woman are the largest consumer group using Lowes. They need to be accountable to these practices! Please join to sue the company! nataliakorrr@hotmail.com

I recently opened a Lowe's GE account to get 6 month "interest free" on some hardwood flooring. The purchase was made at the end of March for just over $2, 000. My first statement showed "interest waived" on the $ amount and a minimum payment due of $25. I paid $400 on April 16th, well before the statement due date. They posted the $400 payment to my account on 4/20. No problem. On 4/27 I purchased another $114 of misc. stuff, and put in on my Lowe's card to get the 5% discount. I just got my statement, and they show my original $2, 000 purchase, still marked "interest waived", my 4/20 payment for $400, and my 4/27 purchase of $114. They also show interest charges of $36+. The interest was calculated on my "average daily balance", which of course includes the "interest waived" purchase. I thought the credit laws changed in 2010 to prevent this? Payments are either supposed to be applied to highest interest items first - which would have paid the $114 puchase and left just my "interest waived" balance, OR my payment should have been applied to the accountbalance as of 4/20, which would have left the "interest waived" balance and new purchases less than 22 days old (no interest accruing yet). I will be paying off the entire balance, and won't be using my Lowe's card again.

When your account is closed it is never for NO REASON. No matter how well you pay your Lowes credit card bill your account is still effected by how you pay other bills. This is a credit card. It is based on your CREDIT as a whole. Even if you never made a late payment to Lowes, your limit can be lowered or your account closed if your car payment is late.

As far as the insurance on your account, when that is added GE MONEY is legally required to read you a verbatim script detailing how it will be charged. This conversation is recorded along with your acceptance. If it is on there, you agreed to it, it is that simple.

Credit companies do not go around randomly closing accounts and lowering limits. If it happens there is always a reason. It may have nothing to do with that card in particular, but since when you sign up for a card you give consent for them to monitor your WHOLE array of credit activity, paying an unrelated bill late absolutely can cause your limit to drop.

As for a promo that was due to expire, ALL PROMOS require minimum payments. If you did not make the minimum payment the account is turned over to collections, but before that happens all of the late fees and other notices would have been sent out on your MONTHLY STATEMENTS. If you looked at these you would have known what was happening.

Sounds like you messed up. Stop blaming the BIG BAD BANK! They did not have to loan you a penny. You went and signed up for their service. You agreed to the terms. You neglected to make your payments and now you are trying to worm out of paying. Face the facts.

I work for Lowes, I wont say which one, the credit issue is not a Lowes problem it's GE money banks problem. I had a Lowes card, my limit was not much, I recently went to check my statement and I had a reminder that my Lowes account was closed, I called GE and asked why? I was told that they made a business decision to close my account, they never sent me a notice or anything. I paid my bill on time everytime, other than that I reason I was not given a answer. I have had this happen to customers a lot with thier Lowes card and i've seen customers credit limits decreased to $50 for NO reason! The problem is not Lowes, the issue is GEM/B. I will never deal with them again and I am checking to see of what they are doing is legal and im filing a complaint with the BBB and the FTC as well.

I AM TRYING TO DEAL WITH LOWE'S - ANOTHER COMPANY NOW SAYS THEY HAVE MY DEBT AFTER BUYING IT FROM LOWE'S. IT WAS UNPAID BECAUSE SOMEONE PUT INSURANCE OF ABOUT $55 PER MONTH ON THE CARD AND IT WAS ON THE STATEMENT EVERY MONTH. I REFUSED TO PAY IT, THEY WOULD NOT TAKE IT OFF! I DON'T KNOW WHO TO CONTACT NOW? I HATE DEALING WITH THESE FOREIGNERS AT THE LOWE'S CARD NUMBER!

I am with GE and sorry to read you are having issues with your account. Please send your contact phone number to creditcardhelp@ge.com so that I can have a specialist reach out to you directly to see what further assistance we can provide.
- RCF Communications

I have been going to Lowes for a number of things over the years. I own my own business so what I do matters to those who contract me. If I can’t get the job done by the time I promised, I lose money. Lowes doesn’t seem to care about that.

I had placed an order for lumber and tile for a client of mine. After I paid I made sure that if I came back tomorrow it would be ready to go. They assured me of this and I left excited that I would have all things completed ahead of schedule.

I go back the next day and guess what, the order isn’t ready. Now its not like I showed up the minute the store opened. I gave them plenty of hours to get things together and even deal with the walk in customers. This isn’t the first time this has happened! I’m sick of waiting for them to do their job. If I worked like they do I wouldn’t be making any money.

So as of today I will no longer giving Lowes Home Improvement Store any of my business! I have lost clients and jobs because of this. I feel they should feel the same! I guess I will take more time out of my day to go somewhere I can trust their word!

My husband and I purchased our new home 3yrs ago and I was happy to see a Lowes Home Improvement store being built within a few miles from our home. I shortly became a frequent shopper of the store and felt they had a good reputation as well as knowledgeable staff. We began the process of shopping for a new entry door. Early April 07, my feelings change and now have become a complete debacle of utter frustration.

After many days of trying to select a door, calls I made to the mill work department were not followed up or returned in a timely manner. The sales associate even called with the wrong information. In addition, the contracted installer failed to show up for a scheduled appointment. I contacted the sales manager regarding my concerns and wanting to cancel the deal but he reassured he would make things better. After manufacturer changes with the delivery date, we finally received our door. I had great hopes that things were ok but NO. The installer came to install the door and finds it was NOT measured correctly; my poor husband took off work for nothing. The sales manager was contacted again, the door was taken back to the manufacturer for correction and we're told it will take about 2 weeks, that was around July 16. I called the sale manager yesterday and the manufacturer has entered a tentative delivery of early September. We spent $3, 314.87 at Lowes and it has been 4months. I have no door yet and according to their contract, we can get a refund. According to their website they are America's most admired specialty retailer. Another lie they print "we keep in contact, ensuring your job is done at your convince and on time." I will never do business with Lowes again!

Shawn DOES know that the customer missed a payment... but I guess that doesn't count for anything.

Shawn, what the hell do you know about it? Stop lecturing, you people. One of these days it's going to be YOUR assets they're after.

If you miss a payment and/or are late then you are at risk for interest that never ends.

be ure and go to[redacted].com so others will know before they buy ine!

Bought two fans, two years ago. One remote still works, the other remote does not work. Harbor Breeze obviously has a problem. Any ideas on how I can replace the remote? Thanks.

I ended up removing the light bulbs. These fans are the worse I ever had! Last time Imbuy Harbor Crap!

My remotes went out too

Has anyone found a solution? There are SO many posts about this problem but i haven't yet come across a solution, which SHOULD come from the company. Thanks

Don't buy harbor breeze. They remotes are awful

So glad to read this information! I have had my harbor breeze fan in my bedroom for only 2 years and the remote no longer works effectively. all controls still work expect to turn the fan off. best i can do is set it in low for the winter months which it is not needed... too bad because i often recommended this great buy to others. disappointing to think i have to buy another unit. next time... my fan will com with a remote and a pull chain for these instances. too bad, was just looking to install fans in 3 other rooms, won't go with harbor breeze. thanks - smart buyer from western new york

My harbor breeze ceiling fan stop working too, with the same problem! The remote control. The control is as expensive as the fan. They should replace the remote for free.
Fort Walton Beach, Florida

We have the same problem with our ceiling fan where did you buy the replacement remote?