Lowe's
reviews and complaints

My wife and I purchased a new Frigidaire/ Electrolux refrigerator

Model#FG4H2272UF and the Lowe's Protection plan in late May 2021. It was delivered the first week in June 2021. Almost right away we found that the fruits, vegetables, milk, eggs, etc was being frozen in the refrigerator at random times and locations. It seems it would work correctly about 2 weeks, then we would find food items with frozen ice chips attached. I contacted Lowe's Service advantage to set up a service call. Two different contracted companies came out a total of 4 times over a course of around 7 months to make the repair. COVID was the excuse for the long service call delays. The circuit board, power supply and thermostat sensors were allegedly replaced, but the problem was not fixed. Calling Frigidaire was a complete wast of time as they are rude and completely unhelpful with their "I do not care attitude". Frigidaire did not want to address this problem because it fell under the 1 year warranty and they wanted Lowe's service advantage to deal with it. After about 7 months I was finally able to get a return authorization for the Frigidaire. We purchased a LG, paid about $600.00 more for the difference and Lowe's came and picked up the Frigidaire and I was told it would be scrapped. The LG has worked fine with no problems. I filed a claim with Lowe's Service advange for food spoilage that we lost. The max amount for food spoilage is capped at $300.00. Because we shop at Costco, we lost over $700.00 in food over the course of all the months it was freezing our food. I submitted the claim form, along with the food receipts, photos and the service calls. Lowe's Service advange never paid for my claim. I cannot count how many times I called 1-888-77LOWES to inquire about my claim. It takes forever to talk to someone, then they give you the run around. The person who answers the phone is not in the claim dept. You can only contact them by email and they never responded to me. I emailed my claim 5 different times, because I was told that I was still missing something. Lowe's made it extremely difficult to file a food spoilage claim. It is clear to me they just did not want to pay. I called Lowe's Corporate in NC and he told me I would have to call 1-888-77LOWES and address my concerns to them. The employees at the store are mostly friendly and will try to help, but a lot of times there hands are tied and unfortunately you have to deal with a dept somewhere else. It is clear to me that Lowe's customer care really does not care, they only want your money and that is all. We will never buy anything from Lowe's ever again. All I can say is look at the reviews posted here and buyer beware.

I am not out to get anuone in trouble but Lowes Installers Management is just plain Ignorant or thieves doing some Illegial transactions. I had a Install done for my Kitchen, the installer did do an excellent job and I gave him a tip, I ended up cutting that in half due to Theft. My fiance noticed that he put all the extras in his work van except one box of tile which I told him I wanted. My fuisnce is the one who noticed, this installer didnt try to hide it and I noticed it after she told me, also he took 1/2 box of Vinyl plank, He also took two or three long wood pieces that go along the cabinets and flooring, thats what i noticed. I didnt look into the truck at that time but the amount that I paid for was way over we have approx 150 to 170 square foot kitchen, the last job i returned over 100 dollars worth of spare wood and parts for our bathroom job. The question is, why do they give so much extra when they come to measure the kitchen they should know exactly the amount they will need to complete the job with very minimal mistakes. who is the one telling lowes how much material we will need, this is the second time we got enough left overs to return. Each box of planks costs over 60.00. I am curious oh why they always calculate overage of materials. I called the company and told them to tell her people but she told me she usually tells them to take all the spares if its small pieces, that is an unsat answer...They should always ask the customer, Im the one who paid for it, I wouldnt mind they take the smaller or half used but these were full pieces and how many boxes of plank did he take? Im not sure. I am deciding to get a attourney or small claims if I can research and find out this has happened with others. Please have a Corporatre manager return call, also Lowes Customer has to be the worse ever service. Im sorry to say

5 yr plan on Whirlpool Ref. purchased 11/2019. Call Assurance for service 6/16/2022 and was given an appointment for Sat. 6/18/2022 between 8 am and noon. Received confirmation email stated provider would contact me within 24 hrs. No contact. The phone number listed is a fax number. Contact service again at 10:30 am on the 18th and they stated service was to be between 8 am and 5 pm. Searched the company name and number and was not listed anywhere in Florida. Lowes scheduling website shows the company in Georgia. Call again and they gave me another number in NY that does not track to a company. Call again and they gave me an address that tracks at an apartment building with no listing. Disconnected twice when on the phone that they could not do anything but cancel and re-schedule. They never attempted to call me back after disconnecting. Try Lowes customer Service who transfer me back to Assurance again. Finally reached a supervisor who I requested for him to contact the company. After being on hold for 15 mins while he tried the line went to survey then disconnected again. Told I had to wait till 5 pm on a Saturday before I can confirm a no-show. They cannot give me any information about who this company is. What ID they would have if they actually show up nor who they are. How can your trust who they might send if they can not be traced to a legitimate company name, address, and phone number?

ordered a mounment grill at lowes, said it would be assembled and delivered.. five days later I get a call saying it would be delivered friday 6/17 between 3pm-7pm.. took off work early to be home by 3pm... waited, waited, waited... no phone call etc saying we"re late... called lowes at 7:15 to be imformed they use a third party delivery service and they never answer the phone so thjey would email... they connected me to the delivery contact,45 mins go by, no answer... called back at 9pm, lowes has no clue where the grill is... went in saturday to macadonia store to see if there was any news... lady next to me was there with same issue, waited for delivery, company never showed up, no phone call... people at lowes says this happens all the time and they can only send emails with little help from third party delivery... never had this problem when lowes delivered but was told this is the new c.e. o idea... Mr C.E. O, you better get your head out of your [censored], but assuming you like the view... I could of bought this same grill from amazon and they would of delivered it the next day... you keep up this type of service and you"ll be out of business in ten years or less... why not stand in line with your customer service reps and hear the [censored] they have to go through... I heard a bunch while I was there... same issues.. no delivery on products... get off you [censored] and help the customers that pay your fat salary! Ken McBee [protected] p. s, if you need help with customer sastifaction let me know.. I did it for 30 plus years and won every award you could get...

June 18, 2022 I purchased a refrigderator from Lowes in San Angelo texas 2 years ago. I also purchased the 5-year service plan. That refridgerator is now leaking. I called Whirlpool and they gave me a list of appliance repair which I had to pay for. I then called Lowes. The person who works in appliances could not connect me with warranties. I then called the manager Tom. He could not connect me either. All I got was the same recording over and over. I am now on hold with headquarters for an hour now trying to make a complaint. By the way the call back service does not work, I paid almost $190.00 for the extended service plan. Now I have to wait until Tuesday to get an appliance repairman here. Now I will probably have to pay extra for that. Disgusting customer service.

Thanks a lot Lowes,

They have given use numerous install dates that keep changing ! It’s like the install team doesn’t have a clue . I have been waiting since April for countertops and fencing everything is paid for and here I sit . I am so disappointed. And will not be using Lowes for any other products !

This is the worst customer serviceI have ever had, the experience is horrible. I have been a long time happy customer until now. I bought a 40 gallon water heater back on 02/02/2022 and it went out. I went to the Hobbs NM store where I purchased it. They can't find anything on it even though I have my receipt. They gave me the customer service number. They can't help me because it's not on their computer data? I called the customer service number and they saw the receipt and called me back but couldn't help me. They gave me the Lowes service number.. I called the Lowes service number and same thing it's not on their data so they can't help? I call again this morning and I am just getting the runaround I have been dealing with this for two weeks and have no hot water my family is having to go to other families home to take showers or we are taking cold showers very inconvenient for my family my wife is having to boil water on the stove to wash dishes it just don't make sense I bought the extended warranty just to avoid this issue but i guess that does not matter Lowes is not standing by their products I have purchased many appliances in the past and had never had an issue.

Last Week my Husband and I went to the Lowes Cagans Crossing Store(SW Orlando) to purchase a ride on Mower, we settled on the Husqvarna with the help of the Lowes Store Employee. They apparently had two in stock one was the floor model and the other was out the back (they said). After about 30 mins the Employee informed us they could not find the one out back so we would need to take the floor model with a little discount or we could get it delivered to us from another Lowes. We went back to take another look and decided for the amount of damage that was on the floor model the discount was not enough and asked them to get a new one delivered from another Store.

8 days later the new one arrives more damaged than the Floor Model in Cagans Crossing, the seat had a slash through it, the body was scratched up and it had obviously been used. Of course we refused delivery. We paid in full for a Brand New Mower and what we were delivered was very clearly not Brand New.

I called the Cagans Crossing Store immediately and told them what had happened, their response was you'll be refunded automatically and that we would have to go to the various Lowes store locations ourselves to find another one. This is really unacceptable, the fact that an obviously damaged item was even delivered, (The Damage was clearly visible, as there is no packaging whatsover - just wheeled off the Truck). No apology and we as the Customer have to do the legwork to replace the damaged item.

You can and should do better Lowes, we have virtually built our house from your Stores, we as your Customers deserve better.

Stephen and Cheryl Pavett

[protected]

[protected]@hotmail.com

I called credit services with some simple questions regarding my bill and balance but was surprised at how it quickly escalated into no solutions or answers but hang-ups. The passive-aggressive behavior of the customer service staff was intolerable. One customer service rep actually sounded high and when I made mention she disconnected the call. Neither conversation with the "supervisors" resulted in any answers nor was I able to take part in the "customer service survey" mentioned on the automated line.

They refused to pass me on to their supervisor and insisted at every turn to infuritate me. I didn't call for an argument, just some answers, but they felt empowered to control the conversation in a way that was very demeaning and couldn't understand why my frustration and anger.

I work had to earn a living and shop at Lowe's regularly. I don't make many calls, in fact I refrain because I know what the call center representatives are like. Lowe's is doing their best to alienate my patronage.

I purchased Kitchen Cabinets in September 2021. I January 2022 before the cabinets arrived the installer said that the measurements were wrong and the cabinets would not fit. So I decided to take out the refrigerator and add some more cabinets. I thought that might solve the problem. I first order of cabinets came in February and they put them in the dining room and never installed them. The other cabinets never arrived. So I told them to take the cabinets back and I want my money back. I paid for the cabinet already. It has been two weeks and they say they are coming every day but never show up. How can I resolve this problem. The store is Lowes in Warrington, PA

Its about a supervisor, whom l called because l made a mistake of paying my bill was short 4.00, l had to count out all my change to pay this before l could use my card, had already made a 25.00 payment the clerk saw it on my statement ,but supervisor was rude nasty to me.says she doesn't see it l just think she didn't care about lowes customers, and will shop at home depot from now on where l get treated professionaly Donna Fitzgerald [protected]

First let me just say that the customer Service people at the Bloomsburg, Pa. store are far from being any real service to anyone. Several years ago we purchased a new Samsung french-door bottom drawer refrigerator/freezer. At the time of purchase the sales person also sold us the "Five Year Extended Protection Plan". At the time, I questioned when the Plan goes into force and was told at the end of the manufacturers one year warranty. Hence, the reason it is referred to as "extended" service plan! It DOES NOT take place of, but extends the manufacturers warranty. However, the customer service person, who refused to give her full name, insisted the manufacturers warranty was included in the five years! When asked what would happen if I didn't purchase the "extended" warranty and had trouble during the first year, she replied that the manufacturer, (Samsung) would cover it. I then questioned why I paid for a five year "extended" plan that only lasted 4 years? My response was that there was nothing she could do to help me! Would not let me make an appointment to talk with the store manager! Would not tell me when he might be available! Refused to give me her full name for future reference! And was, in my opinion, in NO way, wanton to do anything to help me with my problem or find someone who may have been able to help me! Which brings me to the ORIGINAL purpose of my complaint. The Samsung ref/freezer I purchased was repaired 6 times for the same ice cube making issue. It has never yet been repaired without recurring failure. It is a regular nightmare! Downtime-no show repair people-leak damage-food loss-and aggravation beyond recognition! Just look on the internet! Wish I had before making this purchase!

Way back on April 9, 2022 I went to the Home Decor department at your Hope Mills, NC store inquiring about having blinds/shades measured and installed in my home. At the time, I was told I had to pay for the services of measuring up front before your person would even come out which I did with some hesitation.

I had to wait until April 26th to get the measurements done and was told I'd receive his estimates in a week or two. On April 29th I was informed the estimates had been received and will for forwarded to me via email. Roxanne said she would send them to me the minute we were off the phone verifying my e-mail address. When I called the next day to inform her I had not received the estimates, I was informed she was off until Wednesday May 4th. I called and spoke with Roxanne and she apologized and immediately which I did receive and also noticed the estimates expire on May 4th so I had to make an immediate decision or go through everything all over again.

On May 4, 2022 I received the two estimates requested (one for motorized shades and one for just standard shades) and decided to go with the standard shades. Roxanne said she would print out the documents for me to sign which I did but again she was not there and couldn't find anyone that could help. Roxanne signed the documents on May 6th. Finally on May 9th all paperwork was signed and payment processed on my Lowes card. I was told it would be a couple of weeks before the shades were made and sent directly to my house! When I called on May 25th I was told delivery was scheduled for May 30th. I called again May 31st and was told deliver would be June 1st by Donna Sargent. Late June 1st I get a call saying now the shades will not be received until June 10th! In the meantime, the cost of these shades appears on my credit card bill charging me 7% plus interest and I have no shades! When I called to complain that I hadn't even received the merchandise, why was it on my account I was informed by Donna that she couldn't even find the order (again Roxanne not there) yet it was on my bill! NOW today at 4:45 or thereabouts, I received another call saying the shades haven't even been shipped but are leaving at 5pm today meaning I won't get them for another week or two! Then after ALL this, I have to call the store once I do finally receive them to schedule the installation of said shades! Now we're talking over two months and if I cancel the order I will be charged a 20% restocking fee for merchandise that has not even been shipped yet! How outrageous is that? I have sat around my house three different days waiting for these shades and now I'm being told I have to wait another day. My time is important too! I can't and will not keep waiting around until or whenever Lowes' supplier decides to send the merchandise, not even counting the time I have to wait for them to be installed!

Called customer care on Monday to Complain Service Received When Picking up a Order [protected] was told someone would get back to be in 24 hrs its now 48 hrs I guess Loews don't care Dave @ [protected] went to pick up order on Sunday [protected]@ 6 pm was told Manager Was on Break Me and 3 other Costumers were waiting after 20 mim passed asked for the Manager he had to be hunted down by a another employee got him and he was rude said I have no help and and he never returned to talk to us total of 60 min later my grill came out and damaged I ordered one in a box received my order 715 1 hr and 15 min later bill the Manager avoided us and is totally not appreciated. My E mail is [protected]@aol.com

I'm a garden and have been for years. I have always purchased the garden products from Lowes Home Improvement. You should and I will find a new place to do business with. This year as always purchased Hay to retain moisture in the garden soil. I now need to take a mower to it for the Straw has grass seed in it. I can't kill the grass without killing the plants.

Also purchased Bonnie Red Bell Pepper plant and received Jalapeno Pepper with the red pepper tag in the container. Instead of looking at pictures that shows Jalapeno pepper and the receipt the shows red peppers plants purchased and no Jalapeno peppers purchased they will not give me the plants I purchased.

Manager Jay at the Kernersville store (27284) never called me back. Edith at front desk put me on hold and never came back to the phone and the Corp office Kierra was not help at all. I'd like management to look at my receipt and pictures and provide the service I sought.

Ive been helping my mother finish her dream home that has been under construction for 22 years andtoday carpet layers servpro showed up to install her master bedroom carpet, when we purchased at the store we specified 15’ stock we didn’t want to look at anything else, only what was avaialable is 15ft wide so we could have the room done with out seams, well needless to say the installers show up with 12ft and have multiple seams in it and that is not what we ordered, greg the associate at 2490 that we purchased from that we asked numberous times n” now this is 15 ft roll” yeah yeah, now tells us when servpro comes out they detirmine what to order size wise. That’s not what we asked for, we will not accept this, this is not what we ordered and requested. Not to mention we went through 2 orders of solid wood doors 12 doors over 3000.00 dollars that once painted the vener was peeling off, ii finally got my money back on both orders but wasn’t remimburst for the 10 gallons of wasted primer, not to mention on the first load of doors the driver hit the house, busted brick and instead of team carrying the doors they packed individually and damaged the sheet rock. This was in october last year it took 2 to 3 months to get a contractor to just quote the rework and bid was given in january to insurance and here we are first week of june and I havent been paid back yet for having what yall screwed up fixed. My mother after a 30 minute hold has finally got some one on the phone for lowes installs

I do a tremendous a, ount of business with lowes personally and with my construction account as well, if there was a job to screw up on which almost never happens well it has on my mothers for sure. If we can get something resolved on both avenues I will quit keeping my mother off of social media and let her start. We had a tornado here in dec that im sure most have forgotten already and my mothers is not the only person to have issue with your flooring installers, I know of one poor lady that yall shipped the wrong floor twice too and then finally was going to lay the right floor and it was wrong again and it took yall 3 weeks to get her money back to her after she had enough and went else where. Please call my mother margaret ogg [protected] or me robert pember [protected] and lets make this crappy situation right, for starters ill give you an idea of what were looking for

we will not accept having seams in your carpet install we specified and want 15ft wide carpet installed

I know its not your dept most likely but please get me in touch with someone to get my money back on the damage to mothers house when your delivery guys damaged it

we want at least credit for (2) 5 gallon high hide kiltz that was wasted on inferior doors

and now to mention the worry and frustration you have caused my mother and dad I will this this one up to you and hope you can find it some where to put a just amount on this

80 plus hours it took a 67 year old woman to paint the first set of doors (that not to mention is in very bad health)

40 plus hours on the second set of doors before they started to delaminate

the driver backing into the dream house and then beating the sheet rock up (ask yourself how you would feel)

showing up for what should have been a great day with a smile on her face to see the master bedroom come together has been ruint once again by not getting the proper size carpet

so now im having to quit work and go to my mothers side that has gotten so worked up over this and the store telling her theres nothing you can do, I will go to calm her down. To try and keep here from having to go to the emergency room because she is so tore up.

Over the years ive been involed with lowes which is over 25 years ive heard or seen people take advantage of lowes and situations to point of giving a customer back their money on an entire cabinet and countertop remodle and let the customer keep it all, ive never been that type of person, but im not going away on this one I will not let my mother be short changed please rectify this, all at l#2490 mayfield ky.

My email address is [protected]@wk.net

On May 25, 22, I placed an order for delivery of 20 sheetrock to be delivered for Friday, May 27th between the hours of 8am-12pm. Received a confirmation call stating that the delivery was enroute to my location. Its now 4pm and my items was NOT delivered. I tried calling the Lowe's location in which I spent hours trying to get someone on the line to no avail. Called the customer care # and was able to reschedule my delivery for Monday, June 6th. Now its June 6th with 0 items on my door step. Tried calling the store to which again, NO ONE is picking up the phone. I then reached out to an employee whom I met while I was in Lowe's on May 25th. Luckily, he apologized and was able to schedule the delivery for Tuesday, June 7th. I received a confirmation for the delivery scheduled between 8am-12pm. As I sit here typing, it is now 1244 and NO DELIVERY! I am calling the store and the phone is either ringing out or someone is putting me on hold for NO ONE to pick up the phone. At this time, I am very disappointed in Lowe's customer service. Home Depot is less than 1/2 a mile and chose Lowe's that is 7 miles away. NEVER AGAIN! @253-01 Rockaway Blvd. Rosedale, NY 11598

This seems to have happened to a LOT of customers. I purchased a Bosch Dishwasher with Lowe's Installation on 4/9/2022. Complied with all the requirements of the rebate offer #17463 as verified by local Lowe's Store Manager. Online Rebate Center keeps rejecting my submission for "Your Sales Receipt does not indicate a qualifying purchase" (It shows the purchase for $649 plus $189 Lowe's Installation plus tax.) Called on phone to Rebate Center but they were unable to help.

As a Navy Vet I have purchased a lot of appliances from Lowe's. Are you interested in keeping me as a loyal customer?

My Order # is 888404601Dated April 9, 2022.

Patrick R Watts

[protected]

Surprise, AZ 85374

When I signed up for installation on 5/17 (#[protected]), I was told I would get a call for measurement in a day or two, but now it is 6/3 and I have not been told a specific day yet that Lowes will send a technician over for the measurement despite my several fruitless calls. The reason I chose Lowes was because I trusted Lowes and in addition I saw a big sign at the countertop service area that "the granite countertop will be installed in 9 days" (I took a picture of it). Note: I tried to cancel the project due to the delay but later I changed my mind but still I am waiting for a call for a confirmation date. Can Lowes respond to this issue soon?