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Lowe's Customer Service Phone, Email, Contacts

Lowe's
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Lowe's complaints 2207

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J
11:11 am EDT

Lowe's Home Delivery

I ordered fencing from Lowes for Home Delivery. The order got broken up because of items being out. This I understand. My total Order was 8000.00 after cancelations it was roughly 4000.00 dollars.

I reviewed my credit card charges and Lowes had a $20,000.00 plus hold on my credit card. They ran my deliveries charges 7 times. The answer at the store was, we credited it back, and call your credit card company. The credit card company said it can take 5 days to get these charges off the card, after they get follow up from Lowes.

This is the second order in a year that had this happen, the last time I ordered, Lowes Canceled the order since the final billing would not go through on my credit card, because they had charged my card 4-5 times, and the limited credit was because of them charging the card so many times for the same order. I had to wait another 5-6 days to reorder and then the delivery got pushed out several more weeks.

I'm upset that Lowes follow up to the situations and the ability to get help from the associates has really diminished.

I would like quality services. Keep in mind that customers don't have a unlimited resources to pay multiple credit card charges. I understand getting money up front, one would think that before they run other charges they should clear out the old ones first

Desired outcome: I would like more quality services from Lowes.

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B
9:27 am EDT

Lowe's Ceiling fan installation

I purchased a ceiling fan and installation service. The installer repeatedly misses the installation appointments and Lowe's refuses to provide me any compensation for the failure to install or my time.

UPDATE:

Lowe's agreed to partially refund the installation cost which is acceptable to me

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C
11:56 am EDT

Lowe's Troy Bilt

we bought in 8/17/2017 a

Troy Bilt Power Wash

The company have 2 years limited warranty and we bought 3 extra years thru Lowe's

And now Lowes doesn't want to backup our product and send us to the company

we brought the power wash to A and Z mower Inc

Which they said, the warraty company suppouse to send them paperwork, which they have not receive it

My name Caridad Guajardo

Address 13319 Coluccio St Venice FL 34293

email [protected]@aol.com

mobil phone 551-655=2022

Reference # 0168380217224161006003

salesman 2194423

Desired outcome: fixed or replace it

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A
9:53 am EDT

Lowe's Refund/exchange policy

I went to Lowe's 0661 at James Island SC, 770 Daniel Island to exchange a damaged Cabinet which was given to me as a gift for Father's Day. I presented a receipt from 6/17/2022, inv.# 74668, order# [protected] at terminal 25, 6/20/2022 at 8:31:10 am (RETURN 25351) I wanted an exchange, but was told I could not exchange but instead I had to return it. I should not have to use my monies to re- purchase a gift that was given to me. The end scenario is that I will not pay any monies in this situation and therefore Lowe's has lost a sale nor will I ask the giver of this gift to repurchase my gift. This policy needs to be amended to accommodate exchanges.

Allen E Benson

1716 Carlin Ave

Charleston, SC

[protected]@att.net

Desired outcome: Exchanges should be possible. I wanted an exchange not a refund

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J
1:30 pm EDT

Lowe's Frigidair Refriderator Model#FG4H2272UF

My wife and I purchased a new Frigidaire/ Electrolux refrigerator

Model#FG4H2272UF and the Lowe's Protection plan in late May 2021. It was delivered the first week in June 2021. Almost right away we found that the fruits, vegetables, milk, eggs, etc was being frozen in the refrigerator at random times and locations. It seems it would work correctly about 2 weeks, then we would find food items with frozen ice chips attached. I contacted Lowe's Service advantage to set up a service call. Two different contracted companies came out a total of 4 times over a course of around 7 months to make the repair. COVID was the excuse for the long service call delays. The circuit board, power supply and thermostat sensors were allegedly replaced, but the problem was not fixed. Calling Frigidaire was a complete wast of time as they are rude and completely unhelpful with their "I do not care attitude". Frigidaire did not want to address this problem because it fell under the 1 year warranty and they wanted Lowe's service advantage to deal with it. After about 7 months I was finally able to get a return authorization for the Frigidaire. We purchased a LG, paid about $600.00 more for the difference and Lowe's came and picked up the Frigidaire and I was told it would be scrapped. The LG has worked fine with no problems. I filed a claim with Lowe's Service advange for food spoilage that we lost. The max amount for food spoilage is capped at $300.00. Because we shop at Costco, we lost over $700.00 in food over the course of all the months it was freezing our food. I submitted the claim form, along with the food receipts, photos and the service calls. Lowe's Service advange never paid for my claim. I cannot count how many times I called 1-888-77LOWES to inquire about my claim. It takes forever to talk to someone, then they give you the run around. The person who answers the phone is not in the claim dept. You can only contact them by email and they never responded to me. I emailed my claim 5 different times, because I was told that I was still missing something. Lowe's made it extremely difficult to file a food spoilage claim. It is clear to me they just did not want to pay. I called Lowe's Corporate in NC and he told me I would have to call 1-888-77LOWES and address my concerns to them. The employees at the store are mostly friendly and will try to help, but a lot of times there hands are tied and unfortunately you have to deal with a dept somewhere else. It is clear to me that Lowe's customer care really does not care, they only want your money and that is all. We will never buy anything from Lowe's ever again. All I can say is look at the reviews posted here and buyer beware.

Desired outcome: No action desired. I just will never buy anything from Lowe's ever again. I only want to post my experience to warn others not to buy anything at Lowe's.

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S
Sales Specialist
, US
Jun 21, 2022 11:34 am EDT

I sell appliances at lowes, and Sadly this seems to be common. Take the money and run should be their logo.

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P
4:31 pm EDT

Lowe's Vinyl flooring

I am not out to get anuone in trouble but Lowes Installers Management is just plain Ignorant or thieves doing some Illegial transactions. I had a Install done for my Kitchen, the installer did do an excellent job and I gave him a tip, I ended up cutting that in half due to Theft. My fiance noticed that he put all the extras in his work van except one box of tile which I told him I wanted. My fuisnce is the one who noticed, this installer didnt try to hide it and I noticed it after she told me, also he took 1/2 box of Vinyl plank, He also took two or three long wood pieces that go along the cabinets and flooring, thats what i noticed. I didnt look into the truck at that time but the amount that I paid for was way over we have approx 150 to 170 square foot kitchen, the last job i returned over 100 dollars worth of spare wood and parts for our bathroom job. The question is, why do they give so much extra when they come to measure the kitchen they should know exactly the amount they will need to complete the job with very minimal mistakes. who is the one telling lowes how much material we will need, this is the second time we got enough left overs to return. Each box of planks costs over 60.00. I am curious oh why they always calculate overage of materials. I called the company and told them to tell her people but she told me she usually tells them to take all the spares if its small pieces, that is an unsat answer...They should always ask the customer, Im the one who paid for it, I wouldnt mind they take the smaller or half used but these were full pieces and how many boxes of plank did he take? Im not sure. I am deciding to get a attourney or small claims if I can research and find out this has happened with others. Please have a Corporatre manager return call, also Lowes Customer has to be the worse ever service. Im sorry to say

Desired outcome: Alan Cohen718-603-1133

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P
4:11 pm EDT

Lowe's Major appliance service plan

5 yr plan on Whirlpool Ref. purchased 11/2019. Call Assurance for service 6/16/2022 and was given an appointment for Sat. 6/18/2022 between 8 am and noon. Received confirmation email stated provider would contact me within 24 hrs. No contact. The phone number listed is a fax number. Contact service again at 10:30 am on the 18th and they stated service was to be between 8 am and 5 pm. Searched the company name and number and was not listed anywhere in Florida. Lowes scheduling website shows the company in Georgia. Call again and they gave me another number in NY that does not track to a company. Call again and they gave me an address that tracks at an apartment building with no listing. Disconnected twice when on the phone that they could not do anything but cancel and re-schedule. They never attempted to call me back after disconnecting. Try Lowes customer Service who transfer me back to Assurance again. Finally reached a supervisor who I requested for him to contact the company. After being on hold for 15 mins while he tried the line went to survey then disconnected again. Told I had to wait till 5 pm on a Saturday before I can confirm a no-show. They cannot give me any information about who this company is. What ID they would have if they actually show up nor who they are. How can your trust who they might send if they can not be traced to a legitimate company name, address, and phone number?

Desired outcome: Be given a traceable company name, number, and address to a licensed and insured service provider. Be given a temporary refrigerator freeze immediately use until this one is fixed.

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S
S
Sales Specialist
, US
Jun 21, 2022 11:39 am EDT

I sell appliances at lowes, and sadly your experience is common. Take the money and run should be their logo.

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K
3:18 pm EDT

Lowe's Monument grill

ordered a mounment grill at lowes, said it would be assembled and delivered.. five days later I get a call saying it would be delivered friday 6/17 between 3pm-7pm.. took off work early to be home by 3pm... waited, waited, waited... no phone call etc saying we"re late... called lowes at 7:15 to be imformed they use a third party delivery service and they never answer the phone so thjey would email... they connected me to the delivery contact,45 mins go by, no answer... called back at 9pm, lowes has no clue where the grill is... went in saturday to macadonia store to see if there was any news... lady next to me was there with same issue, waited for delivery, company never showed up, no phone call... people at lowes says this happens all the time and they can only send emails with little help from third party delivery... never had this problem when lowes delivered but was told this is the new c.e. o idea... Mr C.E. O, you better get your head out of your [censored], but assuming you like the view... I could of bought this same grill from amazon and they would of delivered it the next day... you keep up this type of service and you"ll be out of business in ten years or less... why not stand in line with your customer service reps and hear the [censored] they have to go through... I heard a bunch while I was there... same issues.. no delivery on products... get off you [censored] and help the customers that pay your fat salary! Ken McBee [protected] p. s, if you need help with customer sastifaction let me know.. I did it for 30 plus years and won every award you could get...

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T
3:04 pm EDT

Lowe's Leaking refrigerator

June 18, 2022 I purchased a refrigderator from Lowes in San Angelo texas 2 years ago. I also purchased the 5-year service plan. That refridgerator is now leaking. I called Whirlpool and they gave me a list of appliance repair which I had to pay for. I then called Lowes. The person who works in appliances could not connect me with warranties. I then called the manager Tom. He could not connect me either. All I got was the same recording over and over. I am now on hold with headquarters for an hour now trying to make a complaint. By the way the call back service does not work, I paid almost $190.00 for the extended service plan. Now I have to wait until Tuesday to get an appliance repairman here. Now I will probably have to pay extra for that. Disgusting customer service.

Thanks a lot Lowes,

Desired outcome: I want the money back for "extended service".

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D
5:18 pm EDT

Lowe's Fencing & countertop

They have given use numerous install dates that keep changing ! It’s like the install team doesn’t have a clue . I have been waiting since April for countertops and fencing everything is paid for and here I sit . I am so disappointed. And will not be using Lowes for any other products !

Desired outcome: Do the job paid for!

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J
12:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Lowe's Bad customer service

This is the worst customer serviceI have ever had, the experience is horrible. I have been a long time happy customer until now. I bought a 40 gallon water heater back on 02/02/2022 and it went out. I went to the Hobbs NM store where I purchased it. They can't find anything on it even though I have my receipt. They gave me the customer service number. They can't help me because it's not on their computer data? I called the customer service number and they saw the receipt and called me back but couldn't help me. They gave me the Lowes service number.. I called the Lowes service number and same thing it's not on their data so they can't help? I call again this morning and I am just getting the runaround I have been dealing with this for two weeks and have no hot water my family is having to go to other families home to take showers or we are taking cold showers very inconvenient for my family my wife is having to boil water on the stove to wash dishes it just don't make sense I bought the extended warranty just to avoid this issue but i guess that does not matter Lowes is not standing by their products I have purchased many appliances in the past and had never had an issue.

Desired outcome: Just replace the 40-gallon water heater is all I ask.

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C
1:10 pm EDT

Lowe's Husqvarna ride on mower and lowes customer service

Last Week my Husband and I went to the Lowes Cagans Crossing Store(SW Orlando) to purchase a ride on Mower, we settled on the Husqvarna with the help of the Lowes Store Employee. They apparently had two in stock one was the floor model and the other was out the back (they said). After about 30 mins the Employee informed us they could not find the one out back so we would need to take the floor model with a little discount or we could get it delivered to us from another Lowes. We went back to take another look and decided for the amount of damage that was on the floor model the discount was not enough and asked them to get a new one delivered from another Store.

8 days later the new one arrives more damaged than the Floor Model in Cagans Crossing, the seat had a slash through it, the body was scratched up and it had obviously been used. Of course we refused delivery. We paid in full for a Brand New Mower and what we were delivered was very clearly not Brand New.

I called the Cagans Crossing Store immediately and told them what had happened, their response was you'll be refunded automatically and that we would have to go to the various Lowes store locations ourselves to find another one. This is really unacceptable, the fact that an obviously damaged item was even delivered, (The Damage was clearly visible, as there is no packaging whatsover - just wheeled off the Truck). No apology and we as the Customer have to do the legwork to replace the damaged item.

You can and should do better Lowes, we have virtually built our house from your Stores, we as your Customers deserve better.

Stephen and Cheryl Pavett

[protected]

[protected]@hotmail.com

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9:05 pm EDT
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Lowe's credit card services

I called credit services with some simple questions regarding my bill and balance but was surprised at how it quickly escalated into no solutions or answers but hang-ups. The passive-aggressive behavior of the customer service staff was intolerable. One customer service rep actually sounded high and when I made mention she disconnected the call. Neither conversation with the "supervisors" resulted in any answers nor was I able to take part in the "customer service survey" mentioned on the automated line.

They refused to pass me on to their supervisor and insisted at every turn to infuritate me. I didn't call for an argument, just some answers, but they felt empowered to control the conversation in a way that was very demeaning and couldn't understand why my frustration and anger.

I work had to earn a living and shop at Lowe's regularly. I don't make many calls, in fact I refrain because I know what the call center representatives are like. Lowe's is doing their best to alienate my patronage.

Desired outcome: I'd like to speak with someone at Lowe's who I can make a formal complaint with and understands where their money comes from and is interested in solutions, not more problems.

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S
1:18 am EDT

Lowe's Kitchen Cabinets

I purchased Kitchen Cabinets in September 2021. I January 2022 before the cabinets arrived the installer said that the measurements were wrong and the cabinets would not fit. So I decided to take out the refrigerator and add some more cabinets. I thought that might solve the problem. I first order of cabinets came in February and they put them in the dining room and never installed them. The other cabinets never arrived. So I told them to take the cabinets back and I want my money back. I paid for the cabinet already. It has been two weeks and they say they are coming every day but never show up. How can I resolve this problem. The store is Lowes in Warrington, PA

Desired outcome: Want my money back. And want the cabinet out of my Dining Room.

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D
8:58 am EDT

Lowe's supervisor mean and nasty to customers, on a 4.00 mistake on my bill

Its about a supervisor, whom l called because l made a mistake of paying my bill was short 4.00, l had to count out all my change to pay this before l could use my card, had already made a 25.00 payment the clerk saw it on my statement ,but supervisor was rude nasty to me.says she doesn't see it l just think she didn't care about lowes customers, and will shop at home depot from now on where l get treated professionaly Donna Fitzgerald [protected]

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7:37 pm EDT

Lowe's Samsung / ref / freezer extended warranty issue

First let me just say that the customer Service people at the Bloomsburg, Pa. store are far from being any real service to anyone. Several years ago we purchased a new Samsung french-door bottom drawer refrigerator/freezer. At the time of purchase the sales person also sold us the "Five Year Extended Protection Plan". At the time, I questioned when the Plan goes into force and was told at the end of the manufacturers one year warranty. Hence, the reason it is referred to as "extended" service plan! It DOES NOT take place of, but extends the manufacturers warranty. However, the customer service person, who refused to give her full name, insisted the manufacturers warranty was included in the five years! When asked what would happen if I didn't purchase the "extended" warranty and had trouble during the first year, she replied that the manufacturer, (Samsung) would cover it. I then questioned why I paid for a five year "extended" plan that only lasted 4 years? My response was that there was nothing she could do to help me! Would not let me make an appointment to talk with the store manager! Would not tell me when he might be available! Refused to give me her full name for future reference! And was, in my opinion, in NO way, wanton to do anything to help me with my problem or find someone who may have been able to help me! Which brings me to the ORIGINAL purpose of my complaint. The Samsung ref/freezer I purchased was repaired 6 times for the same ice cube making issue. It has never yet been repaired without recurring failure. It is a regular nightmare! Downtime-no show repair people-leak damage-food loss-and aggravation beyond recognition! Just look on the internet! Wish I had before making this purchase!

Desired outcome: I would like to have a refund for the item.

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5:59 pm EDT
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Lowe's Levolor roller shades

Way back on April 9, 2022 I went to the Home Decor department at your Hope Mills, NC store inquiring about having blinds/shades measured and installed in my home. At the time, I was told I had to pay for the services of measuring up front before your person would even come out which I did with some hesitation.

I had to wait until April 26th to get the measurements done and was told I'd receive his estimates in a week or two. On April 29th I was informed the estimates had been received and will for forwarded to me via email. Roxanne said she would send them to me the minute we were off the phone verifying my e-mail address. When I called the next day to inform her I had not received the estimates, I was informed she was off until Wednesday May 4th. I called and spoke with Roxanne and she apologized and immediately which I did receive and also noticed the estimates expire on May 4th so I had to make an immediate decision or go through everything all over again.

On May 4, 2022 I received the two estimates requested (one for motorized shades and one for just standard shades) and decided to go with the standard shades. Roxanne said she would print out the documents for me to sign which I did but again she was not there and couldn't find anyone that could help. Roxanne signed the documents on May 6th. Finally on May 9th all paperwork was signed and payment processed on my Lowes card. I was told it would be a couple of weeks before the shades were made and sent directly to my house! When I called on May 25th I was told delivery was scheduled for May 30th. I called again May 31st and was told deliver would be June 1st by Donna Sargent. Late June 1st I get a call saying now the shades will not be received until June 10th! In the meantime, the cost of these shades appears on my credit card bill charging me 7% plus interest and I have no shades! When I called to complain that I hadn't even received the merchandise, why was it on my account I was informed by Donna that she couldn't even find the order (again Roxanne not there) yet it was on my bill! NOW today at 4:45 or thereabouts, I received another call saying the shades haven't even been shipped but are leaving at 5pm today meaning I won't get them for another week or two! Then after ALL this, I have to call the store once I do finally receive them to schedule the installation of said shades! Now we're talking over two months and if I cancel the order I will be charged a 20% restocking fee for merchandise that has not even been shipped yet! How outrageous is that? I have sat around my house three different days waiting for these shades and now I'm being told I have to wait another day. My time is important too! I can't and will not keep waiting around until or whenever Lowes' supplier decides to send the merchandise, not even counting the time I have to wait for them to be installed!

Desired outcome: 1 - an apology from Lowes and your supplier.2 - an inconvenience refund of $500.00 credited to my account immediately.3 - it is not right to charge someone's account b4 merchandise is received!

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3:38 pm EDT

Lowe's Manager Bill

Called customer care on Monday to Complain Service Received When Picking up a Order [protected] was told someone would get back to be in 24 hrs its now 48 hrs I guess Loews don't care Dave @ [protected] went to pick up order on Sunday [protected]@ 6 pm was told Manager Was on Break Me and 3 other Costumers were waiting after 20 mim passed asked for the Manager he had to be hunted down by a another employee got him and he was rude said I have no help and and he never returned to talk to us total of 60 min later my grill came out and damaged I ordered one in a box received my order 715 1 hr and 15 min later bill the Manager avoided us and is totally not appreciated. My E mail is [protected]@aol.com

Desired outcome: would like some type of compassion for my time wasted and Bill written up

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4:52 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

EP Number 0060967818346111506001- from FebruaryThrough April I had been dealing with individuals who was aware of problems with refrigerator. We have lost and spent over 1,000 dollars in food, ice and food that was freezer burned. It was to my understanding that the resolution center would be taking care of this. As of May 1st a new company took over and...

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4:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Lowe's Garden products

I'm a garden and have been for years. I have always purchased the garden products from Lowes Home Improvement. You should and I will find a new place to do business with. This year as always purchased Hay to retain moisture in the garden soil. I now need to take a mower to it for the Straw has grass seed in it. I can't kill the grass without killing the plants.

Also purchased Bonnie Red Bell Pepper plant and received Jalapeno Pepper with the red pepper tag in the container. Instead of looking at pictures that shows Jalapeno pepper and the receipt the shows red peppers plants purchased and no Jalapeno peppers purchased they will not give me the plants I purchased.

Manager Jay at the Kernersville store (27284) never called me back. Edith at front desk put me on hold and never came back to the phone and the Corp office Kierra was not help at all. I'd like management to look at my receipt and pictures and provide the service I sought.

Desired outcome: I'd like there to be trust and respect for the loyal customer and management provide me with the plant I thought I was buying. I like a full refund on the on the hay that I purchased for purchase and outcome that has ruined my garden.

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About Lowe's

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Lowe's is a home improvement and appliance retailer offering a wide range of products for DIY, construction, and home renovation projects. Their inventory includes tools, lumber, fixtures, garden supplies, and appliances. Services include installation, repairs, and project consultations. Lowe's caters to homeowners, renters, and professional contractors.
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1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Lowe's. Make it specific and clear, such as "Incorrect Billing on Lowe's Appliance Purchase" or "Delayed Delivery of Lowe's Online Order".

4. Detailing the experience: Provide a detailed account of your experience with Lowe's. Mention key areas such as customer service, product quality, delivery, pricing discrepancies, or any other relevant aspects. Include specific details about transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Lowe's, outline the steps you took and the responses received from the company. Explain how the issue has personally affected you, whether it be time lost, frustration, or financial impact.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Lowe's. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, or other forms of compensation or resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve the issue with Lowe's.

Overview of Lowe's complaint handling

Lowe's reviews first appeared on Complaints Board on Aug 31, 2006. The latest review Windows and sliding door installation was posted on May 29, 2024. The latest complaint Don't Buy Craftmen Lawnmowers was resolved on Oct 10, 2023. Lowe's has an average consumer rating of 1 stars from 2219 reviews. Lowe's has resolved 243 complaints.
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    +1 (866) 232-7443
    +1 (866) 232-7443
    Click up if you have successfully reached Lowe's by calling +1 (866) 232-7443 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (866) 232-7443 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (866) 232-7443 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (866) 232-7443 phone number
    Commercial Accounts Receivable Accounts
    +1 (800) 445-6937
    +1 (800) 445-6937
    Click up if you have successfully reached Lowe's by calling +1 (800) 445-6937 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (800) 445-6937 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (800) 445-6937 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 445-6937 phone number
    Customer Service
    More phone numbers
  3. Lowe's emails
  4. Lowe's address
    1000 Lowes Boulevard, Mooresville, North Carolina, 28117, United States
  5. Lowe's social media
Lowe's Category
Lowe's is ranked 1 among 365 companies in the Appliances category

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