Lowe's
reviews and complaints

#[protected] to whom it may concern I am beyond dissatisfied with my order or the lack thereof which was to be delivered to my house. Upon delivery the delivery person Miriandia told my daughter and I quote "the stove was never on the delivery truck and when she called it was damaged and was never on the delivery truck and they would have to re-order the stove and call the number on the receipt. When I went to the store in Sanford, NC a nice person NIck helped me but to no avail the same story was given to him. Not only do I NOT have a stove but do NOT have any idea when I will have it...so what am I to do with my Thanksgiving meal? I have paid for a product and yet have nothing to show for it! I am beyond disappointed and will not be buying any more appliances from Lowes.

We have had pallets of heating pellets delivered the past several years and never had any issue... until now. We had three pallets delivered. Two of the pallets had the outer packaging and several bags that were torn wide open - the delivery fellow said that it was squirrel damage. Really? If you take a look at the damage to these pallets you'll readily see that it is not animal damage but human damage. The outer packaging was ripped before delivery, we did not rip them to take photos. The first pallet that was dropped off, the outer packaging was not covering the entire pallet and the bottom bags feel very hard as if there was moisture that got to them. Hopefully, no moisture has gotten to the other bags since they were ripped wide open making them trash and un-usable. Would like some type of compensation or store credit for all the damage. Alot of damage (moisture) is yet to be discovered.

(Hopefully you can see the full pictures as it doesn't look like the entire photo is shown below)

Thank you

Nancy Reiley

3270 Corral Ranch Rd

Falcon, CO 80831

I placed an online order on 11-19-22 at the Atascocita store for pick up at store to prevent shipping charges, order #[protected]. Later I get a text that part of the items are ready for pick up. On 11-20-22 part of my order was delivered to my residential address. It was a box of screws and a $79.00 fee. That evening I went to the Atascocita store and picked up the items there and ask about the shipping fee. They said I had to speak to the Kingwood store,

Purchase fridge on Saturday Nov. 19. Was told it would be delivered the next day, Nov. 20. Got the delivery call the day before which is a computer message saying delivery window is between 1:30pm and 6:30pm. Stayed home from work and waited all day. Called around 6pm on Sunday and delivery automated system couldn’t find the order. Called back to speak to a rep and they said it would be there by 8:30pm. No one showed up or called. Called the next day and was shoved around to depts saying they can’t find the order. Spoke with the delivery manager Abby who was rude couldn’t help me. Spoke to a different person and fridge won’t come until Wed. Now. Thus us the 2nd time this has happened with lowes. Will let social

Media know how horrible their set ice is.

I bought an LG washer on August 15, 2022; had it delivered but there were problems with hooking it up where I wanted it so I had the service person come inside before he unloaded it and tell me if it could be set up as I wanted it. He said 'no' so I had them return everything. Then I got a bill for the warranty. I spent three months going from Lowes to the Synchrony Credit Card company to Assurant Co. and back again. I am supposed to file online but cannot print the form. I spent 3 hours this morning at Lowes with an employee helping me but he could not print out a form either. So I still am getting a statement from Synchrony Bank for a warranty from August 15, 2022, on a washer I do not possess.

Anyone doing business with Lowes Installation Services, I pray that the contractor that is assigned is capable of performing at a high level of competency as the third party contractor that Lowes sent out to install my patio doors was unprepared and did a poor job.

I contracted with Lowes to install two patio French doors at my residence and when the contractor arrived, the first thing he said (or I should say complained about) was that he was not made aware that the French doors were replacing sliding doors and thus he did not have all of the correct equipment in which to install the doors. The contractor left his crew at my house to begin the installation while he went out to obtain the equipment he would require to perform this installation. After the installation was complete we noticed that the doors were not level and that there were some broken pieces on the framework. The contractor simply stated that he did the best he could and that the damage on the framework was on Lowes as that is how the doors looked upon being picked up. This was an unsatisfactory response so I reached out to Lowes Installation Services customer service for assistance.

I have now been dealing with this issue for almost 5 weeks now with no solution seeming to be possible as each person I speak with informs me that they are escalating my issue to the next level, and that I will be contacted within the next 48 hours. Jason is the latest incompetent supervisor that I have dealt with as it appears each supervisor is just reading from a script and when I asked to speak to the Regional Manager I was told that I cannot and then I asked for their name and was advised that they are not allowed to provide that information to me and that I must deal with the manager on duty.

Each supervisor repeats the same blurb in that they have to allow the original contractor 48 hours to reach out to me but at what point do they actually deal with the issue as this contractor has failed to reach out. I spoke to a supervisor named Kim last week and they advised me that if I send in pictures of my issues with the door, they would consider working out a compensation to me so I can get my own contractor to fix the doors. I sent the pictures to Kim and waited another week and called back today (11/21/22) to inquire about the status. The manager I spoke with today (Jason) now informs me that they are not able to rely on pictures to give me a settlement and that I now have to wait until the original contractor comes out to inspect their own work and advise what the cost would be to repair their own mistakes. Like any contractor is ever going to admit to installing the door wrong, especially after we brought it up to them the same day. So basically I was told that I have to wait another 48 hours for an installer to contact me to review his own work. What a joke this company is, I am now left trying to figure out what other recourses I have in which to get Lowes to fulfill their side of the contract.

The second issue is at the same time I purchased the doors, I also in a separate purchase bough a Zline 48" Dual Fuel Range for my new Kitchen. The site specifically states that deliver would be inside of my home. On the delivery date, the driver informed me that this range is considered a commercial range and is not able to be placed in my home and that the best they could do was place it in my garage. The driver even had the nerve to say to me good luck in getting it in your house, and that I had his number and should call him to let him know how it goes. I called Lowes and they informed me that the information was correct, in that this oven is not eligible for in home delivery, but when I looked on their website it does not state that information anywhere, yet when I go onto Home Depot's website, they clearly state that this oven is not available for in home delivery.

Lowes customer service told me that I should have my contractor bring it into the house, but I informed them that I was redoing the kitchen myself and that I couldn't move it as it was too heavy for me to lift or move. I ended up paying someone to help me bring it into my home.

Sorry for the long story, but if you are planning on doing business with Lowes I would think twice and maybe go to Home Depot instead.

I know this probably will not do any good, but it will make me feel a little better. Your service sucks! Last spring, it took about 5 months to get our lawn mower fixed and we even had a 4 yr warranty. 5 months! And for 3 weeks, it was lost.

Now, we foolishly went back to lowes to get a freezer as ours is going out. We were assured that we would get it friday (nov 18)... Ok, since we can get it friday, we will take it. Wrong! We cleared our schedule out to wait for this freezer... And wait we did! I did call around 8:30 am to lowes in franklin to find out an approximate delivery time which I was told between noon and 2pm. Ok, not bad... So we waited until 3:30 and called again. Where is our freezer that we paid almost $1000 for! Now we are upset... Then really mad when were were told that it was not going to be delivered to day. That is a bunch of bs lowes! No call, no nothing... And we waited the whole damn day!

Associate told us that we would receive a call within in 4 hours to see if the problem would be solved... Called around 3:30 pm and it is now 9:04pm with no damn call. What is with you guys? If we knew we were not going to get our freezer today, we would have went to menards to get it! That is on us. We were foolish and trusted you again.

As soon as we get our lowes paid off, we are canceling this card and going to start purchasing items from menards. We have dealt with them before but have dealt with you for over 20 years... And we are now done with you and your lousy service.

Shame on letting such a good business go down hill. 

Lowes Seneca South Carolina store refuses to exchange a new Maytag washer that will not work safely. I contacted the Lowes CEO and he will not help. Marvin.[protected]@ lowes.com.

Washer makes a loud grinding sound over heats and moves around. This not a repair order, new defective Maytag washer was delivered by Lowe's.

Date of exchange request - 10/20/22

Date purchased new - 10/16/22

Serial# CB2900560

Requesting new replacement Maytag washer from Lowes.

Lowes order # [protected] from Southport, NC

On August 17, 2022, a sales associate, sales ID 4502200 came to my home to provide an estimate for vinyl fence installation for 100 feet of fencing. I only needed two sides. One side was a privacy fence, the other semi private to include 3 gates. Work was anticipated to start 09/05/2022 and be completed no later than 10/31/2022. My cost for two sides $6,333.89, yes, pricey, but I've been a loyal customer at Lowe's for over 25 years and expected I would receive excellent customer service as well as excellent product. NOT TRUE for the service OR the product. And yes, I've paid the entire bill. Paid it within 30 days to avoid interest and receive a $300.00 credit on the installation. YES, THEY HAVE THEIR MONEY and I DO NOT HAVE THE PRODUCTS I HAVE PAID FOR.

The contract was sent to my phone, the drawing small and resembled the location of the where the gates would be placed. On the drawing, it was noted the front fencing and gates were to be 4foot black aluminum. I was called by the installer within a week to say he would be out to start my fence, however I had not received my materials. He said he would call Lowes to see why they had not been delivered. Called back and said they couldn't find my order. I called Lowes the next morning when the installation department opened and was told they would try and relocate it. The next day, Lowes called and said they would be delivering the product, however, they only delivered concrete. They delivered an entire pallet of it. When I called back, I got the same song and dance. The installer called back and said they Lowe's had messed up two other project orders. He wanted me to call him when the product came in. On August 19, Lowes called to and said they had located my materials and would be delivering the next day. A delivery was made. Two days later, Lowes called me again and said they had my order and would be delivering to me the next day. I asked how that could be when they had already delivered the product? They said they would mark the order complete and return the product at the warehouse. The installer came out a few days later. Prior to his visit, I called 811 and had my property surveyed. Marked my sprinkler system. When the installer arrived, we specifically went over where the sprinkler system lines were that were near the property lines to be sure he wouldn't be digging and burst a line. I was told that he had been installing fences for years and he knew where to dig to so not to hit a line. As the fence was being installed, I noticed the front materials were not what I agreed to in my order. There was also a missing gate. I asked the installer about it and he said "ma'am, I put up what Lowe's sends." I asked him if he should halt the installation and he said, 'we are almost finished, you'll have to take it up with the salesperson." I called the person and told her the issues with the product were wrong and missing. She said she'd check into it. I asked her to please provide me an inventory list of what was ordered and what I had paid for so. I wanted to be sure what was on the contract was ordered. She said she'd send me a copy. I never received one. Meanwhile, the installer got the heck out of dodge, didn't have me sign a statement of completion/satisfaction nor did he provide his permit so that I could contact the Town for an inspection.

After several phone calls from the salesperson, I have now been forwarded to the installation department and spoken with another employee that is "working on my issue." I was asked if I would be willing to have some $ knocked off the project, would that satisfy me. When I said no, I want what I have paid for, that is when the feet dragging started. I also asked the employee to provide me with an itemized list of what was ordered and what I paid for and she stated "typically on a contract order, we don't provide that to the customer." What? I can't get a copy of what Lowe's is charging me? That makes no sense and I do not believe is legal. Eventually, I received an itemized part list, but it did not have the price of the parts nor when it was ordered. I the customer, have been asked to prove my case. I've had to take multiple pictures of all of the wrong materials, send them in, be grilled by the installation department of what was communicated to the installer, all the while, the sales associate that was supposed to be my support nor the contractor has been back to my property to look at any of the issues. I continue to find more issues as I wait for the right materials to be ordered. During the time change, I had to reset my sprinkler system to a new time and when I ran a test, the installer had placed an entire side of fencing in front of my sprinkler system, therefore the sprinklers come on and water the fence, not my yard! When I called back about this issue, while still waiting for the first issue to be resolved, I get grilled again and asked to send more photos which I did. Then I get asked in separates emails if I actually marked my sprinklers or communicated with the installer as it was my responsibility to be sure the installer could see where the sprinklers were positioned. Mind you, I have not seen nor heard from him since. We specifically had the conversation as to told me he knew what he was doing. Also, every time the wind blows the caps that top the fence posts are lying in the neighbor's yard or the vacant lot next door and I have to collect them and reattach them as they were not secured. When I asked about that issue, I was told that they normally don't secure the caps and even if they didn't fit snug, they wouldn't responsible for them blowing off. One of the 2 gates (not 3) that did arrive in the order was installed uneven and will not open all the way as it gets stuck on the concrete pad about a foot into the opening. Another failed installation process. When the installer drilled a hole in the concrete to secure one of the gates, he didn't refill the hole he dug with concrete. Mind you there are 15 bags of concrete that was sent to my home I'm sure I paid for. Only one bag was opened. The remaining are still sitting under my home. I also asked Lowe's to pick up and refund what wasn't used, but they are still there. Another installation fault we found when trying to open the gate is an entire section of the fence isn't even connected to one of the posts. When attempting to open the gate it gaps open almost two inches from post and all the pickets slant sideways. Where did they get this installer, is he licensed install fencing? Maybe that is why I never saw a permit posted and why he rushed through the work and got the heck out of dodge. This is has been the WORST experience I have EVER encountered. This has been going on since August. We will be at 60 days since promised installation on Sunday and I still don't have what I have ALREADY paid for and NO ETA on when this will be corrected. I have asked in my last email for an ETA with no response. This entire project has cost me upfront money paid to Lowe's, lost wages and time away from work for having to write emails, take photos, make phones to the store and the installation department at their 6-2PM schedules. The cost of a water bill for my sprinkler system that can't even water one side of my lawn, causing it to die. Now I will have another expense to replace my sod that is ruined because of the lack of timely correction.

I'm glad that I saved my contract on my phone the day I received it to a personal file. Since my first compliant occurred, when I tried to open it from the original email from the salesperson, an error message is received stating my access is denied to the contract. I'm at the point where I don't want to deal with this anymore, just come Lowe's to come back, remove the product completely and give me a refund. It will never be right and my yard will have holes, concrete and dirt all over.

On 9/18/22, we ordered these items, order #[protected], and received them within a week. We were in the process of building a patio, so we did not open the boxes until mid October. When we started to put the furniture together we found we were missing 20 legs, 96 screws and 40 bolts.

I spoke to Tamara in customer service. She sent an email to [protected]@163.com. That was 11/2/22. I have not received a response. I called again on 11/15 and spoke to someone else in customer service. She tried to contact the supplier by phone, but could not reach them. Her solution for the situation was to send back all of the furniture and get a refund. I do not want to do that. We do not have the boxes. We purchased this furniture in good faith, and we expect this to be made right.

We need help. Please respond to me!

My phone # is [protected].

Stephanie and Harvey Reed

i bought a washer from you in august it has gone out whirlpool came and told me i have to wait anywhere from 2 weeks to a month for the part this is unacceptible how something that cost alot is not working now so i'm without a washer and beating my clothes on a rock don't think it will work whirlpool came november 17 washer bought at lowe's store in highland august 7th i just want a washer that doesn't have all the fancy stuff and works model number wtw4816fw3 serial cb2511434 not happy about the outcome of all this

I've been notified that I won a golf cart I filled out the survey they send did not go through

I tried to send an e-mail whereas I won a golf cart they notified me twice that I won

if so deliver the cart to 359 Cornell Rd, Westport MA I'll pay the shipping when it's delivered $9.95

thank you P Lawrence

I have no idea who or what store sent the info that I won said item it appears to be a scam are they trying to get my card # or once I fill out the survey brag about how good your service is

I was at Lowes Salina Ks today at 1109.07 am I purchased a paint brush. I went to check out, and there was no one at a cashier's station. I was told I would have to use Self Check out, I am one of these people that believe in Customer service which I have spent my entire life in, I refuse to go to a line that says self-check, So I walked across the store, checked out in Lumber area. I went to my car and tried to call a mgr., The person at the self-check was rude, I was hung up on 5 times asking for a mgr., finally I got someone named Tony. I told him my situation; He was also rude by trying to tell me that there is always a cashier there. This is not true, as it's not the first time I had to walk to lumber to check out. This guy I spoke to was also Rude, I explained to him I do home repairs here In Salina Ks, I spend ALOT of money there at his store (if he was a mgr) I told him that I would take my business to Menards, He Said OK goodbye and hung up on me. I do not tolerate such rudeness, Ig Lowes doesn't want my Business, then I guess I have no choice not to shop there, I do not Like Menards, but he left me no choice. Thanks for your attention in this Matter, I will wait for a response

We ordered a washer/dryer set for our daughter on-line after verifying the Derby location had in stock on 10/22/22. The delivery was scheduled for 11/5/22 which was her move in date. She received a call the night before 11/4 telling her the washer was no longer in stock. It's obvious the store sold the unit instead of marking it sold. We were told three washers were being delivered to the store on 11/7 however the store refused to make an exception to their delivery schedule even though this was clearly their fault. Our daughter now had to wait until 11/13/22 for the washer and dryer to be delivered. Upon delivery, the dryer was damaged.

The driver told us we could accept as it for a monetary amount determined by the store or have a new dryer delivered. My wife has spent countless hours trying to reach someone at the store. The phone goes unanswered or when she does get someone on the line, the call is disconnected. After multiple calls to the store, we were told someone by the name of "Red" would be in touch. No call from Red at all now for days. We purchased the extended warranty on both units but did not receive any paperwork. At this point, someone in an authoritative position needs to call my wife Genie at [protected]. We expect either a discount/refund on the dryer or the store can bring a new, undamaged unit.

On October 25,2022, my husband and I went to Lowes to buy a new wall oven. We made our selection and we’re ready to pay for it in cash. The sales person said we needed to have a Lowes representative come out and measure before she could sell it. A small charge of $45 which would be refunded once we actually make the purchase. She said she would honor the sale price and also stated that after the measurement was taken we should open a LOWES credit card which has 0% financing for 36 months. She again stated she would honor that rate of 0%.

Since we wanted this new oven installed before thanksgiving, she assured us there was plenty of time between the measurement, ordering and install to take place.

Lowes calls to schedule for November 2. Call later received they can come Friday October 28. Even better.

The measurement people come out and confirm the oven size that we had originally picked out in the store (we must first upgrade the fuse/amp to 40 or 50 from the 30 we have. I won’t even go into this mess at this time-but we hired an electrician to upgrade the power supply).

We go back to LOWES on Saturday October 29,2022 and open a credit card; again being told there is still 0% finance for 36 months. We are told delivery and install would be on November 14-16 at the latest.

We proceed to the checkout, where we wait very patiently for 45 minutes because no one can find where the 0% finance comes into play. After the 45 minutes, we are told there is no more 0%. Not happy, but I’ll pay off as soon as I get the statement because I don’t pay finance charges. And by the time the statement arrives, my new oven will be installed and the baking can commence!

Wrong.

After numerous calls to Lowes today, my husband is finally told the oven will not be here for at least 14 more days. And then several more days to book with your install people.

Again, not happy. I have 30 people coming and no oven.

Between not getting the oven in time for THANKSGIVING, not getting the zero percent financing, and now I have to pay for an oven I don’t even have, I am so not happy with Lowes.

I ordered flooring installation on September 29, on the beginning measurement wasn't correct and also Lowes associate included on my order unnecessary purchases on the base board materials about $400 charge. Base board wasn't correct size as well instead 4 inch was sold for me 3 inch. Now November 14 and still don't have any scheduling for finish installation and replaced base board. Walls is already damaged and I am opened Claim Case number [protected].

Please reply to me at [protected]