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Lowe's Complaints 2208

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12:14 pm EST
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I refuse to sit here and waste my time on all of the details. Long story short, I went to purchase... Purchase 2 very expensive items, a garbage disposal and clothes dryer, both to be installed by lowes contractors. I get home and only have installation and receipt for garbage disposal!. I attempted to phone the store the same day of purchase, in hopes of...

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11:53 am EST
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Lowe's We would like to hear from someone as soon as possible

We ordered a washer/dryer set for our daughter on-line after verifying the Derby location had in stock on 10/22/22. The delivery was scheduled for 11/5/22 which was her move in date. She received a call the night before 11/4 telling her the washer was no longer in stock. It's obvious the store sold the unit instead of marking it sold. We were told three washers were being delivered to the store on 11/7 however the store refused to make an exception to their delivery schedule even though this was clearly their fault. Our daughter now had to wait until 11/13/22 for the washer and dryer to be delivered. Upon delivery, the dryer was damaged.

The driver told us we could accept as it for a monetary amount determined by the store or have a new dryer delivered. My wife has spent countless hours trying to reach someone at the store. The phone goes unanswered or when she does get someone on the line, the call is disconnected. After multiple calls to the store, we were told someone by the name of "Red" would be in touch. No call from Red at all now for days. We purchased the extended warranty on both units but did not receive any paperwork. At this point, someone in an authoritative position needs to call my wife Genie at [protected]. We expect either a discount/refund on the dryer or the store can bring a new, undamaged unit.

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7:03 pm EST
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Lowe's Credit card 0% not honored/oven not coming as promised.

On October 25,2022, my husband and I went to Lowes to buy a new wall oven. We made our selection and we’re ready to pay for it in cash. The sales person said we needed to have a Lowes representative come out and measure before she could sell it. A small charge of $45 which would be refunded once we actually make the purchase. She said she would honor the sale price and also stated that after the measurement was taken we should open a LOWES credit card which has 0% financing for 36 months. She again stated she would honor that rate of 0%.

Since we wanted this new oven installed before thanksgiving, she assured us there was plenty of time between the measurement, ordering and install to take place.

Lowes calls to schedule for November 2. Call later received they can come Friday October 28. Even better.

The measurement people come out and confirm the oven size that we had originally picked out in the store (we must first upgrade the fuse/amp to 40 or 50 from the 30 we have. I won’t even go into this mess at this time-but we hired an electrician to upgrade the power supply).

We go back to LOWES on Saturday October 29,2022 and open a credit card; again being told there is still 0% finance for 36 months. We are told delivery and install would be on November 14-16 at the latest.

We proceed to the checkout, where we wait very patiently for 45 minutes because no one can find where the 0% finance comes into play. After the 45 minutes, we are told there is no more 0%. Not happy, but I’ll pay off as soon as I get the statement because I don’t pay finance charges. And by the time the statement arrives, my new oven will be installed and the baking can commence!

Wrong.

After numerous calls to Lowes today, my husband is finally told the oven will not be here for at least 14 more days. And then several more days to book with your install people.

Again, not happy. I have 30 people coming and no oven.

Between not getting the oven in time for THANKSGIVING, not getting the zero percent financing, and now I have to pay for an oven I don’t even have, I am so not happy with Lowes.

Desired outcome: Honor the zero percent credit card rate and get my oven installed BEFORE THANKSGIVING.

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10:17 am EST
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I had a new washing machine and dryer delivered yesterday. My flooring was damaged when they removed the washing machine. They failed to install both of my appliances since they did not have working tools and the proper connectors, despite me purchasing every Lowes said was required for my job. Customer service was no help. They could not schedule someone...

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2:06 pm EST

Lowe's Flooring instalation

I ordered flooring installation on September 29, on the beginning measurement wasn't correct and also Lowes associate included on my order unnecessary purchases on the base board materials about $400 charge. Base board wasn't correct size as well instead 4 inch was sold for me 3 inch. Now November 14 and still don't have any scheduling for finish installation and replaced base board. Walls is already damaged and I am opened Claim Case number [protected].

Please reply to me at [protected]

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12:37 pm EST
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We purchased a Whirlpool dishwasher on Sept 7,2022. we also paid 149.00 for installing. There was a rebate for the total cost of install. Since on our receipt there were no rebate numbers to submit we assumed it was automatically submitted. Well after a couple months we never received anything do I just called and was told that I had to submit it by Oct...

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8:00 am EST

Lowe's Samsung french door refrigerator rf22

I paid the fee, gave all the information asked for, and filed the claim. I am on day 5 & still no call from a maintenance person after calling & filing a claim. Assurant site says claim is still pending. That's 5 days and no refrigerator/freezer that I paid $1600 for 4.8 years ago. I will never purchase this service again. I should have saved the money on warranties to replace the groceries. If I could have rated this less, I would have. I may have to rethink purchases at lowes like this appliance as well.

Desired outcome: Refund on warranty

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Update by Suzie Kohler
Nov 17, 2022 1:46 pm EST

11/17/2022

Update to my refrigerator issue. I am very pleased to report that after no calls on servicing, I received an email from My claims at Lowes. Because they could not find a servicer in my area, they are issuing me an electronic gift card for the appliance. My faith has been restored to buy at Lowes. Good luck to others.

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5:58 pm EST
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Lowe's Updates on delayed delivery

I bought a GE electric range from the Clackamas store on 10/19. It was to be delivered 11/3. I received a recording that delivery would occur 11/3 in a 4-hr window. On 11/3, the delivery people called & said they were 20-30 minutes out. An hour went by. I called them & they stated it would be another 30 minutes to an hour. 45 minutes later, they called me back & asked if I had cancelled the delivery. (No.) They said there was no range on the truck to deliver & I needed to call the store. The store said GE hadn't sent a range but one be delivered 11/14. I've received no updates. I called, got Randy, asked him the status of my delivery, he said it was being shipped. I asked how long til delivery. He said he didn't know. I started to ask a question when he started talking & he said, "If you would stop talking and let me get a word in..." He stated they don't have any control of things but they were keeping me updated (?). I said, "I've paid Lowe's over $1000 and trying to find out when my oven will be delivered." He stated, "If you're going to continue to reprimand me..."? I said "I have not reprimanded you, nor have I said anything directed at you on a personal level, I'm trying to find out when my oven will be delivered."

Desired outcome: Give updates on delayed deliveries. Don't let Randy answer the phone. If I had verbally attacked him personally, his manner would be justified but I hadn't. This is my first (& last) purchase at Lowe's. Home Depot is better.

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1:53 pm EST

Lowe's Returning an item

I purchased a hood from store # 547 order date 10/30/2022 invoice # 93134 i can not remember when i picked it up (maybe 4 days after the first email) but was a few days after the email informing me it was at the store. Any who, when i picked up the item the lady did not mention to me that this item had a four day return policy. I had to wait for someone to put it in for me. So i am on their schedule. When we pulled the item out of the box, we noticed that the duct was too big. It is a 7 inch and i need a 5 inch so i put it back in the box and wanted to return it. I was under the impression that i had 90 days to return it. It is not like the item is a special order. So, this is why i am upset. Even the other items are 30 days but 4 days? i did not understand this.

Desired outcome: GET ONE WITH A 5 INCH OPENING OR A REFUND SO I CAN GET IT FROM SOME PLACE THAT HAS ONE.

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9:35 pm EST

Lowe's Microwave/manager customer service

Good evening I purchased a samsung micowave for $266.89 brought it home had installers waiting... Opened the box that looked as if it might have been opened... But staples were in the cardboard and tape over top upon opening it had obviously been opened prior with numerous broken pieces in styrofoam... At that point I asked if the installers could wait until I returned with replacement... Which cost me $75 and an additional $10 in gas... The gentleman anthony who was very professional and an asset to your company said... He agreed with a price adjustment was needed and told me to follow him to speak with manager... We cought up with manager "jaime"... We explained the situation with the return and my expenses... And very unprofessionally this gentleman "jaime" (manager) said to me do you have a receipt for installers... Dumbfounded as I was I explained they had not been paid yet as the microwave had yet to be installed... He then said sharply... I will take $30 dollars off... After telling him it cost me an additional $85 on top of the $266 purchase price... He did not have any concern

Someone like this is not a good representative of your company... When he said you can go across the street... Which is where home depot is... Sadly I left without the microwave and it cost me $85 for nothing

Thank you for the opportunity to vent... Frustrating because we had generally made all of our puchases at

St petersburg florida lowe's...

Thank you

Brian timmins

[protected]@yahoo.com

[protected]

Desired outcome: A Proper reduction/Credit

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12:37 pm EST
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On the 19th of October I purchased a new Frigidaire Refrigerator from Lowes In Moberly Mo. Atfer delivery I noticed a water lead from a fitting on the back of the unit. I tried for 6 days to contact Frigidaire and was told the "system" was down and call back later. I finally after 10 days or so of calling spoke with a person who said they had no service...

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9:51 am EST

Lowe's service in torrington store

went to the torrington ct store this morning to purchase a new dishwasher everything went smooth i was told to wait out front and they would bring it ou to me i waited about a half an hour and a store employee walked by me i asked do you have my dishwasher? he replied i dont know anything about no dishwasher i went in the store the cashier said they just left it in the isle she would bring it ou t i said no thats ok i did it myself she was helpful but that young man has an attitude problem and shouldnt be working with customers

Desired outcome: i would like an apology

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3:13 pm EST

Lowe's MVP program

I manage a 400-unit apartment complex in Syracuse N.Y. We have been a loyal Lowes customer for many years. When this new MVP program started, our pro rep said they were going to sign us up even though we have been a pro customer and that it should have automatically switched us to the MVP according to the website. We found out in September of this year by our rep. that our account was not linked into the Wallet. Assuming that everything was done by the Lowes rep, we were assured that all of our past purchases once the account was in the wallet would qualify for the MVP program. That indeed was not the case. Our profile shows all the past purchases on our account, but the MVP rewards didn't start until after the account went into the wallet. (October 11) As of this date we were the # 6 company in spending at this store (Over $120,000) this year. At this time, we are not even at the qualifying level for any rewards. We have been loyal to Lowes for a long time, and I feel we should receive the statis that we have earned.

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Daniel Gallant
US
Mar 21, 2023 11:34 pm EDT
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Lowe's is a broken company. They're the place where the work is zero quality, the customer has no value, the staff is distracted, unattentive, preoccupied, unvalued, and under appreciated like many big companies. Obviously the people who are running the company are doing a terrible job and how could they they're humongous. The people in command have everything in line so the money goes exclusively to them. It's terrible their staff is thought of as non-existent. I remember Lowe's how they were and everything that made them great. Clearly they would rather be another Circuit City, such disgusting disappointment.

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10:03 am EST

Lowe's EASTMAN 8-ft 3/8-in Compression Inlet x 3/4-in Hose Thread Outlet Braided Stainless Steel Dishwasher Connector

Hello. On November 3, 2022, I ordered a GE Dry Boost dishwasher and the recommended Dishwasher connector kit, order number [protected]. The dishwasher was delivered on Sunday, November 6, 2022, however, the connector kit I had ordered and paid for was not included, Item 163055. A service call was "scheduled" but I have not yet received a phone call for this service call to receive the item. I would like a refund for this item since I have not received it and don't expect to pay for something I have not received.

Please cancel the service call that was supposed to set up and refund my credit card for Item #1630551.

Thank you.

Desired outcome: Refund for item 1630551 as it had not been delivered with my order.

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9:11 am EST

Lowe's Fence installation

I am emailing regarding a fence installation that began 04/29/2022 in San Angelo Texas with Store 90. My family and I recently relocated to this area from Indiana to a home that was in need of some yard work, and we thought what better place to begin than Lowe's, but unfortunately, we were wrong. When my wife and I began this process, we were under the impression we would be receiving exceptional customer service, as we have had in previous works with Lowes in Indiana.

We were well aware of the long lead times for materials due to the pandemic and were very patient & understanding. Materials took a few weeks to be delivered, but the scheduling of the contract crew took a little longer having the materials exposed to the rain and very hot sun. I called the Rep, James Freeland, and made him very aware of the situation, but assured me that there was nothing to be concerned about. When the first crew began work, almost one from initial contact with James, the Northside of the home went rather smoothly. The Westside not as smoothly. The crew began the installation of the design by James and was not convinced of its integrity, so we both called James and requested a redesign. James accommodated, but the materials were delayed yet again. The initial crew was not called back out to complete the job, a completely different crew was sent out, which really raised concern with me, but James yet again assured me nothing was of concern. Installation seemed to be going well, posts were installed, some pickets and gate work had begun, I provided lunch, breakfast and plenty of beverages to keep the crew hydrated in the heat. But when I pointed out some work that I felt was not up to par, this installer became very irate. I will admit, I did lose my cool after this installer called me a liar and blamed me for his work but quickly deescalated the confrontation by asking this installer to leave and I would call Lowe's for a different installer. After contacting the Store Manager, Brant, he assured me from here on out the install would go smoothly and would provide compensation for the delay in the install and the service provided. Brant and I conversated via phone what seemed to be almost every other day. Brant got with the installation company & IST to schedule yet another crew to complete this work. All I asked for was the quality of work I was guaranteed at the beginning with materials that I was assured would hold up. I spoke with the installation management, Nader, and he assured me that it would. The next crew, so that makes 4 crews now, comes out to complete the job, but they report that the fence was not stained so the installation was not warranted to be completed or repaired. I received a call from IST explaining this and I questioned, how is a customer to stain a product that is not complete or to the quality that was promised? To no avail, I was told no stain no work. I contacted Brant and explained the scenario. He assured me that the fence work would be completed and that I should stain what was done to move forward, so I did. Brant placed another order to complete the fence and make repairs to areas that were damaged. Some repairs were completed, and the fence & gates were completed. After completion I notice some areas of the fence that had become warped and contacted Brant regarding this, unfortunately Brant was/ is out for a few weeks. I was then handed off to Austin, Manger filling in for Brant, which might I say is very rude and unprofessional. Austin placed a new order with IST, but apparently it was communicated that the fence was not stained. After numerous calls with IST and Austin it was concluded, with evidence that is not shared with me, that my fence is no longer under warranty and that no repairs will be made going forward unless it is out of my pocket. Seemingly very frustrated, I contact Austin to complete the agreement Brant had made with compensation, he obliged, but not without being very rude and unprofessional. When arriving to the store I met with Austin, very cold and rude, mind you this is the First time I have ever encountered this employee, and he provided me with a document needing to be signed to receive compensation. I briefly read this document and asked a couple questions and accepted the envelope that felt as though it was tossed across the counter to be rid of me. After taking the envelope and Austin walking away I quickly asked for a copy, to which Austin replied, "you cannot have a copy" this is for Lowe's purposes only. I replied to him, you mean to say that I am required to sign a legal document that I cannot have a copy for my records? Austin replies, with his chest puffed out and very aggressive in nature, NO. I am not a lawyer, but I am sure that there is no harm in having a copy of a document that I signed, but please correct me.

I would also like to add one last item, when an installer comes to Lowe's to obtain materials for a project and he speaks to a manager, it might be wise for that specific manager, Austin, to not speak negatively about a customer, especially when the customer has built a relationship with the installer that he communicates all conversations that may seem unprofessional.

I do not have photos of this as I have recently changed phones and lost these during the swap.

Desired outcome: Austin Reprimanded, fired preferably, or given better training.Copy of the document I signed, if not legal explanation on why.I would like the warranty reinstated and final repairs made.

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10:06 am EST

Lowe's Delivery - no show and did not even call

The refrigerator I ordered was delivered friday 11/4 (which is the time I requested-due to sitting with my dying mom that night) the frig was scratched on the side and the stainless stell was scratched badly on the front. They had already loaded my old frig which worked fine.. They didn't unload my old frig. Left the scratched one. I was advised on saturday, 11/5 by a manager to hurry and order another frig. Or I may get stuck paying for two refrigerators? which I ordered a more expensive one (was told on saturday that one was low in stock and may have to order) it was scheduled to be delivered on wednesday 11/9, 4 - 8. I requested early am delivery due to my mom being on her death bed and I was scheduled to sit with her in the evening. No one ever called or came. I called the store countless times. I spoke with pam finally that answered the phone, around 7:30 pm. She said the truck hadn't returned to the store. They never called or came. Unacceptable. I chatted on line countless times today wed, 11/9.

I chatted on line today, 11/10.. Was told nothing they can do.. I have to call the store or go down there. I called the store yet again today thursday 11/10. I spoke with deliveries. She advised the truck had already left for today and I can't be delivered until saturday or sunday? I said I have to sit with my dying mom from friday after work until monday 5:30 am, and wednesday night. They wouldn't do anything to help. She is trying to get monday early am delivery - but no guarantee. This has been going on for almost two weeks. Why can't a manager just bring it to my house. I would come get it myself if I had a truck and could. I am a single woman with no other alternative. I advised the person in deliveries that if I don't receive the refrigerator monday 11/14 - am. I will cancel the order and lowes can bring my old refrigerator back. It was not scratched all up and worked fine. This is the west jackson, ms store... Why can't they help the customer with something they promised to do? why can't you just do what you promise the customer?

Desired outcome: MY REFRIGERATOR NEEDS TO BE DELIVERED TODAY, THURSDAY, 11/10.. ON A DAY THAT I DON'T HAVE TO SIT WITH MY MOM???

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8:37 pm EST

Lowe's Vinyl fencing

Sept 8 2022 paid for a very small section of fencing. Cost $3770.30

15 to 20 percent of extra materials that Lowe's estimator over estimated. I was told non refundable. They left and I noticed the gate door which is heavy has to be lifted up to close every time it is not level. Also very heavy. Also one inch gap on one of the panels.I am 64 years old and arthritis in shoulders and elbows. I am a widow having been married to a building contractor for 43 years. I know how a business is run and contractors and sub contractors responsibility to complete a job. Generally bonded and insured.

On 10/20, 24 and 26th I called was put on hold spent a lot of time leaving messages and talking to the installation department. Not one time was I called back from the installer.

I called the estimator on the 28th of October. She said I will call the contractor.

She then texted me he would call or come by that day. He did neither.

I called the complaint department [protected] and spoke to Cynthia, she said it sounds like they should refund the labor. The labor was $1154 they were at my house around 6 hours

11/3/2022 called again manager (Jessica )called the installer again and stated he would call me the next day, he did not. I called 11/4 an 5 again no response. I expect a refund on labor. I spend a lot of money at Lowe's.I will file a complaint with BBB or tap bond if this is not taken care of I've tried enough.

Desired outcome: Since I get no responses after 10 phone calls and almost 3 weeks.I want a refund on labor.

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8:09 pm EST

Lowe's New Bosch dishwasher's damages when delivery it to my house

My name is Loi Dang and my wife's name is Ha Nguyen.

We came to Lowe's of Sunnyvale, Ca, Store # 2211 on 07/02/2022 to order the new Bosch dishwasher machine (PO # [protected]). We received it on 10/14/2022 with the installation team, and then they installed it at the same time. Before they did it, we checked this machine and saw 2 damages: one on the top and one on the right wall of the machine. I did call back the store, and the manager said he knew about it, because he opened the box to check it before delivery. He said if I accepted this machine, and I will be getting the discount 10% to 15% on the purchase price. However, I do not see the discount the bill of this month. I tried to call him, but it is not successful.

May you help me to solve this problem?

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6:22 pm EST
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Lowe's My refrigerator not working and been getting the run around and I have a epp on it

Hello my name is Lakesha Allison, I paid for a refrigerator and got the EPP plan at the time I got it and I been having issues with the refrigerator so I put in a claim for it to be repair the man came out and it worked for a couple days and stop working again our food when to the bad they never paid us for that first time and now they telling us that it will be 2 weeks before they can come and nobody trying pay for our food that the warrant stated that it would, I been on the phone for hours waiting to get help I have children that live in this house not fair that their food going to the bad. I have been giving the run around and feel that since its not working they should just give a RA number and give us a new refrigerator and pay us for our food loss. I work for Lowes for 12 years and to be treated like this is not fair to me and my family. I call the Statesville Lowes and the worker in appliance told me that I need to call and make a complaint and he gave me the 1888 number that I had and been waiting on hold for hours he was nice trying to help us Mr. Carmon Holmes try but I not happy with my family dealing with this

Desired outcome: I would like a new refrigerator and my money for my food loss

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8:31 am EST

Lowe's Millworks not answering phone

Hi I needed to have a window installation and I called Lowe's in both Gautier and Iberville Ms. at 7:15 AM Monday (Nov 7th) and neither 1 of the associates, working in Milworks, would answer the phone. You cannot be very successful in business if you don't answer the phone for the customer! Having worked at lowes in Di Iberville for a number of years, 2,006-2,012, I know about answering the phone as we were expected to answer the phone within 3 rings! So what has happened at those 2 stores I have no idea but it's not very good! They should have at least answered the phone within 8 rings!

Just to let you know

Richard D. Vermeulen

Desired outcome: The outcome of simple you just have to have employees answer the phone as they are supposed to during normal business hours it is expected by the customer and it shouldn't be a problem!

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About Lowe's

Lowe's is a home improvement and appliance retailer offering a wide range of products for DIY, construction, and home renovation projects. Their inventory includes tools, lumber, fixtures, garden supplies, and appliances. Services include installation, repairs, and project consultations. Lowe's caters to homeowners, renters, and professional contractors.
How to file a complaint about Lowe's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Lowe's. Make it specific and clear, such as "Incorrect Billing on Lowe's Appliance Purchase" or "Delayed Delivery of Lowe's Online Order".

4. Detailing the experience: Provide a detailed account of your experience with Lowe's. Mention key areas such as customer service, product quality, delivery, pricing discrepancies, or any other relevant aspects. Include specific details about transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Lowe's, outline the steps you took and the responses received from the company. Explain how the issue has personally affected you, whether it be time lost, frustration, or financial impact.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Lowe's. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, or other forms of compensation or resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve the issue with Lowe's.

Overview of Lowe's complaint handling

Lowe's reviews first appeared on Complaints Board on Aug 31, 2006. The latest review 3 storage buildings I ordered 7/15/2023 was posted on Aug 4, 2024. The latest complaint Don't Buy Craftmen Lawnmowers was resolved on Oct 10, 2023. Lowe's has an average consumer rating of 1 stars from 2221 reviews. Lowe's has resolved 243 complaints.
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    +1 (800) 890-5932
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    Technical Issues
    +1 (866) 232-7443
    +1 (866) 232-7443
    Click up if you have successfully reached Lowe's by calling +1 (866) 232-7443 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (866) 232-7443 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (866) 232-7443 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (866) 232-7443 phone number
    Commercial Accounts Receivable Accounts
    +1 (800) 445-6937
    +1 (800) 445-6937
    Click up if you have successfully reached Lowe's by calling +1 (800) 445-6937 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (800) 445-6937 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (800) 445-6937 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 445-6937 phone number
    Customer Service
    More phone numbers
  3. Lowe's emails
  4. Lowe's address
    1000 Lowes Boulevard, Mooresville, North Carolina, 28117, United States
  5. Lowe's social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 24, 2024
Lowe's Category
Lowe's is ranked 1 among 368 companies in the Appliances category

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