Lowe's

Lowes order # [protected] from Southport, NC

On August 17, 2022, a sales associate, sales ID 4502200 came to my home to provide an estimate for vinyl fence installation for 100 feet of fencing. I only needed two sides. One side was a privacy fence, the other semi private to include 3 gates. Work was anticipated to start 09/05/2022 and be completed no later than 10/31/2022. My cost for two sides $6,333.89, yes, pricey, but I've been a loyal customer at Lowe's for over 25 years and expected I would receive excellent customer service as well as excellent product. NOT TRUE for the service OR the product. And yes, I've paid the entire bill. Paid it within 30 days to avoid interest and receive a $300.00 credit on the installation. YES, THEY HAVE THEIR MONEY and I DO NOT HAVE THE PRODUCTS I HAVE PAID FOR.

The contract was sent to my phone, the drawing small and resembled the location of the where the gates would be placed. On the drawing, it was noted the front fencing and gates were to be 4foot black aluminum. I was called by the installer within a week to say he would be out to start my fence, however I had not received my materials. He said he would call Lowes to see why they had not been delivered. Called back and said they couldn't find my order. I called Lowes the next morning when the installation department opened and was told they would try and relocate it. The next day, Lowes called and said they would be delivering the product, however, they only delivered concrete. They delivered an entire pallet of it. When I called back, I got the same song and dance. The installer called back and said they Lowe's had messed up two other project orders. He wanted me to call him when the product came in. On August 19, Lowes called to and said they had located my materials and would be delivering the next day. A delivery was made. Two days later, Lowes called me again and said they had my order and would be delivering to me the next day. I asked how that could be when they had already delivered the product? They said they would mark the order complete and return the product at the warehouse. The installer came out a few days later. Prior to his visit, I called 811 and had my property surveyed. Marked my sprinkler system. When the installer arrived, we specifically went over where the sprinkler system lines were that were near the property lines to be sure he wouldn't be digging and burst a line. I was told that he had been installing fences for years and he knew where to dig to so not to hit a line. As the fence was being installed, I noticed the front materials were not what I agreed to in my order. There was also a missing gate. I asked the installer about it and he said "ma'am, I put up what Lowe's sends." I asked him if he should halt the installation and he said, 'we are almost finished, you'll have to take it up with the salesperson." I called the person and told her the issues with the product were wrong and missing. She said she'd check into it. I asked her to please provide me an inventory list of what was ordered and what I had paid for so. I wanted to be sure what was on the contract was ordered. She said she'd send me a copy. I never received one. Meanwhile, the installer got the heck out of dodge, didn't have me sign a statement of completion/satisfaction nor did he provide his permit so that I could contact the Town for an inspection.

After several phone calls from the salesperson, I have now been forwarded to the installation department and spoken with another employee that is "working on my issue." I was asked if I would be willing to have some $ knocked off the project, would that satisfy me. When I said no, I want what I have paid for, that is when the feet dragging started. I also asked the employee to provide me with an itemized list of what was ordered and what I paid for and she stated "typically on a contract order, we don't provide that to the customer." What? I can't get a copy of what Lowe's is charging me? That makes no sense and I do not believe is legal. Eventually, I received an itemized part list, but it did not have the price of the parts nor when it was ordered. I the customer, have been asked to prove my case. I've had to take multiple pictures of all of the wrong materials, send them in, be grilled by the installation department of what was communicated to the installer, all the while, the sales associate that was supposed to be my support nor the contractor has been back to my property to look at any of the issues. I continue to find more issues as I wait for the right materials to be ordered. During the time change, I had to reset my sprinkler system to a new time and when I ran a test, the installer had placed an entire side of fencing in front of my sprinkler system, therefore the sprinklers come on and water the fence, not my yard! When I called back about this issue, while still waiting for the first issue to be resolved, I get grilled again and asked to send more photos which I did. Then I get asked in separates emails if I actually marked my sprinklers or communicated with the installer as it was my responsibility to be sure the installer could see where the sprinklers were positioned. Mind you, I have not seen nor heard from him since. We specifically had the conversation as to told me he knew what he was doing. Also, every time the wind blows the caps that top the fence posts are lying in the neighbor's yard or the vacant lot next door and I have to collect them and reattach them as they were not secured. When I asked about that issue, I was told that they normally don't secure the caps and even if they didn't fit snug, they wouldn't responsible for them blowing off. One of the 2 gates (not 3) that did arrive in the order was installed uneven and will not open all the way as it gets stuck on the concrete pad about a foot into the opening. Another failed installation process. When the installer drilled a hole in the concrete to secure one of the gates, he didn't refill the hole he dug with concrete. Mind you there are 15 bags of concrete that was sent to my home I'm sure I paid for. Only one bag was opened. The remaining are still sitting under my home. I also asked Lowe's to pick up and refund what wasn't used, but they are still there. Another installation fault we found when trying to open the gate is an entire section of the fence isn't even connected to one of the posts. When attempting to open the gate it gaps open almost two inches from post and all the pickets slant sideways. Where did they get this installer, is he licensed install fencing? Maybe that is why I never saw a permit posted and why he rushed through the work and got the heck out of dodge. This is has been the WORST experience I have EVER encountered. This has been going on since August. We will be at 60 days since promised installation on Sunday and I still don't have what I have ALREADY paid for and NO ETA on when this will be corrected. I have asked in my last email for an ETA with no response. This entire project has cost me upfront money paid to Lowe's, lost wages and time away from work for having to write emails, take photos, make phones to the store and the installation department at their 6-2PM schedules. The cost of a water bill for my sprinkler system that can't even water one side of my lawn, causing it to die. Now I will have another expense to replace my sod that is ruined because of the lack of timely correction.

I'm glad that I saved my contract on my phone the day I received it to a personal file. Since my first compliant occurred, when I tried to open it from the original email from the salesperson, an error message is received stating my access is denied to the contract. I'm at the point where I don't want to deal with this anymore, just come Lowe's to come back, remove the product completely and give me a refund. It will never be right and my yard will have holes, concrete and dirt all over.

On 9/18/22, we ordered these items, order #[protected], and received them within a week. We were in the process of building a patio, so we did not open the boxes until mid October. When we started to put the furniture together we found we were missing 20 legs, 96 screws and 40 bolts.

I spoke to Tamara in customer service. She sent an email to [protected]@163.com. That was 11/2/22. I have not received a response. I called again on 11/15 and spoke to someone else in customer service. She tried to contact the supplier by phone, but could not reach them. Her solution for the situation was to send back all of the furniture and get a refund. I do not want to do that. We do not have the boxes. We purchased this furniture in good faith, and we expect this to be made right.

We need help. Please respond to me!

My phone # is [protected].

Stephanie and Harvey Reed

i bought a washer from you in august it has gone out whirlpool came and told me i have to wait anywhere from 2 weeks to a month for the part this is unacceptible how something that cost alot is not working now so i'm without a washer and beating my clothes on a rock don't think it will work whirlpool came november 17 washer bought at lowe's store in highland august 7th i just want a washer that doesn't have all the fancy stuff and works model number wtw4816fw3 serial cb2511434 not happy about the outcome of all this

I've been notified that I won a golf cart I filled out the survey they send did not go through

I tried to send an e-mail whereas I won a golf cart they notified me twice that I won

if so deliver the cart to 359 Cornell Rd, Westport MA I'll pay the shipping when it's delivered $9.95

thank you P Lawrence

I have no idea who or what store sent the info that I won said item it appears to be a scam are they trying to get my card # or once I fill out the survey brag about how good your service is

I was at Lowes Salina Ks today at 1109.07 am I purchased a paint brush. I went to check out, and there was no one at a cashier's station. I was told I would have to use Self Check out, I am one of these people that believe in Customer service which I have spent my entire life in, I refuse to go to a line that says self-check, So I walked across the store, checked out in Lumber area. I went to my car and tried to call a mgr., The person at the self-check was rude, I was hung up on 5 times asking for a mgr., finally I got someone named Tony. I told him my situation; He was also rude by trying to tell me that there is always a cashier there. This is not true, as it's not the first time I had to walk to lumber to check out. This guy I spoke to was also Rude, I explained to him I do home repairs here In Salina Ks, I spend ALOT of money there at his store (if he was a mgr) I told him that I would take my business to Menards, He Said OK goodbye and hung up on me. I do not tolerate such rudeness, Ig Lowes doesn't want my Business, then I guess I have no choice not to shop there, I do not Like Menards, but he left me no choice. Thanks for your attention in this Matter, I will wait for a response

We ordered a washer/dryer set for our daughter on-line after verifying the Derby location had in stock on 10/22/22. The delivery was scheduled for 11/5/22 which was her move in date. She received a call the night before 11/4 telling her the washer was no longer in stock. It's obvious the store sold the unit instead of marking it sold. We were told three washers were being delivered to the store on 11/7 however the store refused to make an exception to their delivery schedule even though this was clearly their fault. Our daughter now had to wait until 11/13/22 for the washer and dryer to be delivered. Upon delivery, the dryer was damaged.

The driver told us we could accept as it for a monetary amount determined by the store or have a new dryer delivered. My wife has spent countless hours trying to reach someone at the store. The phone goes unanswered or when she does get someone on the line, the call is disconnected. After multiple calls to the store, we were told someone by the name of "Red" would be in touch. No call from Red at all now for days. We purchased the extended warranty on both units but did not receive any paperwork. At this point, someone in an authoritative position needs to call my wife Genie at [protected]. We expect either a discount/refund on the dryer or the store can bring a new, undamaged unit.

On October 25,2022, my husband and I went to Lowes to buy a new wall oven. We made our selection and we’re ready to pay for it in cash. The sales person said we needed to have a Lowes representative come out and measure before she could sell it. A small charge of $45 which would be refunded once we actually make the purchase. She said she would honor the sale price and also stated that after the measurement was taken we should open a LOWES credit card which has 0% financing for 36 months. She again stated she would honor that rate of 0%.

Since we wanted this new oven installed before thanksgiving, she assured us there was plenty of time between the measurement, ordering and install to take place.

Lowes calls to schedule for November 2. Call later received they can come Friday October 28. Even better.

The measurement people come out and confirm the oven size that we had originally picked out in the store (we must first upgrade the fuse/amp to 40 or 50 from the 30 we have. I won’t even go into this mess at this time-but we hired an electrician to upgrade the power supply).

We go back to LOWES on Saturday October 29,2022 and open a credit card; again being told there is still 0% finance for 36 months. We are told delivery and install would be on November 14-16 at the latest.

We proceed to the checkout, where we wait very patiently for 45 minutes because no one can find where the 0% finance comes into play. After the 45 minutes, we are told there is no more 0%. Not happy, but I’ll pay off as soon as I get the statement because I don’t pay finance charges. And by the time the statement arrives, my new oven will be installed and the baking can commence!

Wrong.

After numerous calls to Lowes today, my husband is finally told the oven will not be here for at least 14 more days. And then several more days to book with your install people.

Again, not happy. I have 30 people coming and no oven.

Between not getting the oven in time for THANKSGIVING, not getting the zero percent financing, and now I have to pay for an oven I don’t even have, I am so not happy with Lowes.

I ordered flooring installation on September 29, on the beginning measurement wasn't correct and also Lowes associate included on my order unnecessary purchases on the base board materials about $400 charge. Base board wasn't correct size as well instead 4 inch was sold for me 3 inch. Now November 14 and still don't have any scheduling for finish installation and replaced base board. Walls is already damaged and I am opened Claim Case number [protected].

Please reply to me at [protected]

I paid the fee, gave all the information asked for, and filed the claim. I am on day 5 & still no call from a maintenance person after calling & filing a claim. Assurant site says claim is still pending. That's 5 days and no refrigerator/freezer that I paid $1600 for 4.8 years ago. I will never purchase this service again. I should have saved the money on warranties to replace the groceries. If I could have rated this less, I would have. I may have to rethink purchases at lowes like this appliance as well.

I bought a GE electric range from the Clackamas store on 10/19. It was to be delivered 11/3. I received a recording that delivery would occur 11/3 in a 4-hr window. On 11/3, the delivery people called & said they were 20-30 minutes out. An hour went by. I called them & they stated it would be another 30 minutes to an hour. 45 minutes later, they called me back & asked if I had cancelled the delivery. (No.) They said there was no range on the truck to deliver & I needed to call the store. The store said GE hadn't sent a range but one be delivered 11/14. I've received no updates. I called, got Randy, asked him the status of my delivery, he said it was being shipped. I asked how long til delivery. He said he didn't know. I started to ask a question when he started talking & he said, "If you would stop talking and let me get a word in..." He stated they don't have any control of things but they were keeping me updated (?). I said, "I've paid Lowe's over $1000 and trying to find out when my oven will be delivered." He stated, "If you're going to continue to reprimand me..."? I said "I have not reprimanded you, nor have I said anything directed at you on a personal level, I'm trying to find out when my oven will be delivered."

I purchased a hood from store # 547 order date 10/30/2022 invoice # 93134 i can not remember when i picked it up (maybe 4 days after the first email) but was a few days after the email informing me it was at the store. Any who, when i picked up the item the lady did not mention to me that this item had a four day return policy. I had to wait for someone to put it in for me. So i am on their schedule. When we pulled the item out of the box, we noticed that the duct was too big. It is a 7 inch and i need a 5 inch so i put it back in the box and wanted to return it. I was under the impression that i had 90 days to return it. It is not like the item is a special order. So, this is why i am upset. Even the other items are 30 days but 4 days? i did not understand this.

Good evening I purchased a samsung micowave for $266.89 brought it home had installers waiting... Opened the box that looked as if it might have been opened... But staples were in the cardboard and tape over top upon opening it had obviously been opened prior with numerous broken pieces in styrofoam... At that point I asked if the installers could wait until I returned with replacement... Which cost me $75 and an additional $10 in gas... The gentleman anthony who was very professional and an asset to your company said... He agreed with a price adjustment was needed and told me to follow him to speak with manager... We cought up with manager "jaime"... We explained the situation with the return and my expenses... And very unprofessionally this gentleman "jaime" (manager) said to me do you have a receipt for installers... Dumbfounded as I was I explained they had not been paid yet as the microwave had yet to be installed... He then said sharply... I will take $30 dollars off... After telling him it cost me an additional $85 on top of the $266 purchase price... He did not have any concern

Someone like this is not a good representative of your company... When he said you can go across the street... Which is where home depot is... Sadly I left without the microwave and it cost me $85 for nothing

Thank you for the opportunity to vent... Frustrating because we had generally made all of our puchases at

St petersburg florida lowe's...

Thank you

Brian timmins

[protected]@yahoo.com

[protected]

went to the torrington ct store this morning to purchase a new dishwasher everything went smooth i was told to wait out front and they would bring it ou to me i waited about a half an hour and a store employee walked by me i asked do you have my dishwasher? he replied i dont know anything about no dishwasher i went in the store the cashier said they just left it in the isle she would bring it ou t i said no thats ok i did it myself she was helpful but that young man has an attitude problem and shouldnt be working with customers

I manage a 400-unit apartment complex in Syracuse N.Y. We have been a loyal Lowes customer for many years. When this new MVP program started, our pro rep said they were going to sign us up even though we have been a pro customer and that it should have automatically switched us to the MVP according to the website. We found out in September of this year by our rep. that our account was not linked into the Wallet. Assuming that everything was done by the Lowes rep, we were assured that all of our past purchases once the account was in the wallet would qualify for the MVP program. That indeed was not the case. Our profile shows all the past purchases on our account, but the MVP rewards didn't start until after the account went into the wallet. (October 11) As of this date we were the # 6 company in spending at this store (Over $120,000) this year. At this time, we are not even at the qualifying level for any rewards. We have been loyal to Lowes for a long time, and I feel we should receive the statis that we have earned.

Hello. On November 3, 2022, I ordered a GE Dry Boost dishwasher and the recommended Dishwasher connector kit, order number [protected]. The dishwasher was delivered on Sunday, November 6, 2022, however, the connector kit I had ordered and paid for was not included, Item 163055. A service call was "scheduled" but I have not yet received a phone call for this service call to receive the item. I would like a refund for this item since I have not received it and don't expect to pay for something I have not received.

Please cancel the service call that was supposed to set up and refund my credit card for Item #1630551.

Thank you.

I am emailing regarding a fence installation that began 04/29/2022 in San Angelo Texas with Store 90. My family and I recently relocated to this area from Indiana to a home that was in need of some yard work, and we thought what better place to begin than Lowe's, but unfortunately, we were wrong. When my wife and I began this process, we were under the impression we would be receiving exceptional customer service, as we have had in previous works with Lowes in Indiana.

We were well aware of the long lead times for materials due to the pandemic and were very patient & understanding. Materials took a few weeks to be delivered, but the scheduling of the contract crew took a little longer having the materials exposed to the rain and very hot sun. I called the Rep, James Freeland, and made him very aware of the situation, but assured me that there was nothing to be concerned about. When the first crew began work, almost one from initial contact with James, the Northside of the home went rather smoothly. The Westside not as smoothly. The crew began the installation of the design by James and was not convinced of its integrity, so we both called James and requested a redesign. James accommodated, but the materials were delayed yet again. The initial crew was not called back out to complete the job, a completely different crew was sent out, which really raised concern with me, but James yet again assured me nothing was of concern. Installation seemed to be going well, posts were installed, some pickets and gate work had begun, I provided lunch, breakfast and plenty of beverages to keep the crew hydrated in the heat. But when I pointed out some work that I felt was not up to par, this installer became very irate. I will admit, I did lose my cool after this installer called me a liar and blamed me for his work but quickly deescalated the confrontation by asking this installer to leave and I would call Lowe's for a different installer. After contacting the Store Manager, Brant, he assured me from here on out the install would go smoothly and would provide compensation for the delay in the install and the service provided. Brant and I conversated via phone what seemed to be almost every other day. Brant got with the installation company & IST to schedule yet another crew to complete this work. All I asked for was the quality of work I was guaranteed at the beginning with materials that I was assured would hold up. I spoke with the installation management, Nader, and he assured me that it would. The next crew, so that makes 4 crews now, comes out to complete the job, but they report that the fence was not stained so the installation was not warranted to be completed or repaired. I received a call from IST explaining this and I questioned, how is a customer to stain a product that is not complete or to the quality that was promised? To no avail, I was told no stain no work. I contacted Brant and explained the scenario. He assured me that the fence work would be completed and that I should stain what was done to move forward, so I did. Brant placed another order to complete the fence and make repairs to areas that were damaged. Some repairs were completed, and the fence & gates were completed. After completion I notice some areas of the fence that had become warped and contacted Brant regarding this, unfortunately Brant was/ is out for a few weeks. I was then handed off to Austin, Manger filling in for Brant, which might I say is very rude and unprofessional. Austin placed a new order with IST, but apparently it was communicated that the fence was not stained. After numerous calls with IST and Austin it was concluded, with evidence that is not shared with me, that my fence is no longer under warranty and that no repairs will be made going forward unless it is out of my pocket. Seemingly very frustrated, I contact Austin to complete the agreement Brant had made with compensation, he obliged, but not without being very rude and unprofessional. When arriving to the store I met with Austin, very cold and rude, mind you this is the First time I have ever encountered this employee, and he provided me with a document needing to be signed to receive compensation. I briefly read this document and asked a couple questions and accepted the envelope that felt as though it was tossed across the counter to be rid of me. After taking the envelope and Austin walking away I quickly asked for a copy, to which Austin replied, "you cannot have a copy" this is for Lowe's purposes only. I replied to him, you mean to say that I am required to sign a legal document that I cannot have a copy for my records? Austin replies, with his chest puffed out and very aggressive in nature, NO. I am not a lawyer, but I am sure that there is no harm in having a copy of a document that I signed, but please correct me.

I would also like to add one last item, when an installer comes to Lowe's to obtain materials for a project and he speaks to a manager, it might be wise for that specific manager, Austin, to not speak negatively about a customer, especially when the customer has built a relationship with the installer that he communicates all conversations that may seem unprofessional.

I do not have photos of this as I have recently changed phones and lost these during the swap.