Lowe's reviews and complaints 1
View all 2204 complaintsLowe's - 5 year extended warranty on whirlpool refrigerator
I bought a Whirlpool refrigerator for my son and his family on 7/7/2018. I bought the extended 5 year warranty with it because I was told it could be fixed locally in Bismarck, ND if anything happened. Around Thanksgiving, 2022 this refrigerator stopped working. It took many phone calls and waiting to get a technician to come and look at it in mid-December. He told us to unplug it for a week to make sure it completely thawed out and then try it again. We did that, even though we already had it defrosted! It still didn't work. Then it took many, many calls to finally get a 2nd technician back the 2nd week of January. He was not able to fix it. Now we are being told it cannot be fixed, but we have to wait even longer for it to be reviewed to determine if we get any money back. This is a family with a small child and we have been without a refrigerator for over 2 months. This is not acceptable.
Desired outcome: The warranty communication and repair or refund process needs a lot of improvement and needs to be much faster.
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