Longs Drugs

At the Keaau Longs in Hawaii, I saw two Lego toys on sale-with the yellow tag. I asked an employee to get the toys for me as it was too high. When I went to purchase the items, it rang up as regular priced. The cashier who was not the employee who helped me said it was not that price. I told her where I found it and she went back to look. Then she came back and I told her again that it said sale with a yellow sign and that another employee that helped me saw it, too. She walked me back to the aisle and the sale signs on both toys were removed. I believe she removed them but had no proof and didn’t see the employee that helped me take them down. I should have taken a picture. But I was more surprised that I was made to look like I didn’t see the sale signs, when someone took it away immediately after I was helped.

My brother Mark Heuer and I walked into Longs in Keaau Hawaii right around 4:45pm ish on Sunday June 27th 2023. This was yesterday. We came in to pick up his prescription medicine.

My brother has many health issues. We are walking back to the pharmacy when I saw my brothers left foot contact a yellow cardboard like plastic covered square ish sales poster approximately 9x9 inches big that was not supposed to be on the floor and he slipped on it and fell hard and quick onto his left knee and hip. He is very frail. I wanted to file a complaint but my brother said he was in pain but needed to get home as he was very tired from being at the hospital all day. right after this happened I was able to help him right up and a male and female worker came up behind us to offer help but I already had him up. so the female worker gave him a grocery cart to lean on while he hobbled to the pharmacy. Today he calls me and he cannot move. He is bed ridden in pain. I asked him if he wanted me to pick him up so we could file a complaint at the store. He said he was in too much pain so I am filing this complaint here. There is accessible documentation and video footage of everything. What must we do next? This is NOT my PERCEPTION. THESE are the FACTS. I am an eye witness as well as the 2 workers.