CB Drug Store Longs Drugs 3221 Waialae Ave, Honolulu, HI, 96816, US
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Longs Drugs
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Longs Drugs company logo

Longs Drugs

3221 Waialae Ave, Honolulu, HI, 96816, US
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4:58 pm EDT
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Longs Drugs - Duplicate charge taken

Purchased items at Longs K____ on 3/10/23 and wrote a check. It was taken out of my bank account on 3/14/23 as "ECH Converted Check".

On 6/09/23 the same amount was take out of my account again as "Physical Check".

I went to a different Longs K---- on 6/27/23 and notified Manager on the incident. I was told to call the 1-800 number. I waited to call and a Feedback was emailed to me. I made my complaint on the Feedback. The store's representative called and I had explained what happened.

On 7/08/023 I received a voice mail that I will be receiving the duplicate charge in my bank account.

On 7/18/23 the duplicate charge was not in my bank account. Spoke with a Customer Relations Representative and was given a Case # and someone will contact me.

On 7/21/23 I called Longs K----- and the Manager had called their Corporate Office and was told that my case has been re-opened on 7/20/23. Their Treasury Dept will contact me within 7-10 business days.

I asked how and why is my case re-opened when it was not resolved. Told Manager it was a small amount but it the principle of it all that I have to endure and it was no mistake on my part. I don't know why can't the store just give me a refund or store credit/gift card as I showed them the bank statement as proof. I told Store Manager in the future I will pay by cash or credit card (to dispute any charge if I need to) or go to their competitor.

Desired outcome: I would like a BIG apology for their small mistakes to my face with a store gift card/credit than Corporate crediting my bank account. You do not mess with other people's money!

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Update by Bryter1
Jul 23, 2023 2:35 pm EDT

This has been resolved. The store has deposited the duplicate charge back into my bank account.

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7:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Longs Drugs - Pharmacy

I am sick of being harassed by you over prescriptions to the point where I am no longer going to use Longs. You call sometimes twice a day, and I used to receive many texts until I stopped text completely. I used to be very satisfied with Walgreens and I am going back even though they are not conviently located.

Also pharmacist one at your 3321 Waialae store has pissed me off multiple times with her rude attitude.

Desired outcome: Good Bye

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