Longs Drugs reviews and complaints 2
View all 81 complaintsLongs Drugs - Duplicate charge taken
Purchased items at Longs K____ on 3/10/23 and wrote a check. It was taken out of my bank account on 3/14/23 as "ECH Converted Check".
On 6/09/23 the same amount was take out of my account again as "Physical Check".
I went to a different Longs K---- on 6/27/23 and notified Manager on the incident. I was told to call the 1-800 number. I waited to call and a Feedback was emailed to me. I made my complaint on the Feedback. The store's representative called and I had explained what happened.
On 7/08/023 I received a voice mail that I will be receiving the duplicate charge in my bank account.
On 7/18/23 the duplicate charge was not in my bank account. Spoke with a Customer Relations Representative and was given a Case # and someone will contact me.
On 7/21/23 I called Longs K----- and the Manager had called their Corporate Office and was told that my case has been re-opened on 7/20/23. Their Treasury Dept will contact me within 7-10 business days.
I asked how and why is my case re-opened when it was not resolved. Told Manager it was a small amount but it the principle of it all that I have to endure and it was no mistake on my part. I don't know why can't the store just give me a refund or store credit/gift card as I showed them the bank statement as proof. I told Store Manager in the future I will pay by cash or credit card (to dispute any charge if I need to) or go to their competitor.
Desired outcome: I would like a BIG apology for their small mistakes to my face with a store gift card/credit than Corporate crediting my bank account. You do not mess with other people's money!
This has been resolved. The store has deposited the duplicate charge back into my bank account.
Longs Drugs - Pharmacy
I am sick of being harassed by you over prescriptions to the point where I am no longer going to use Longs. You call sometimes twice a day, and I used to receive many texts until I stopped text completely. I used to be very satisfied with Walgreens and I am going back even though they are not conviently located.
Also pharmacist one at your 3321 Waialae store has pissed me off multiple times with her rude attitude.
Desired outcome: Good Bye
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