Long John Silver's
Reviews and Complaints

We were in SUMMERVILLE GA on 10/25/14 got out of my vehicle there lay a dead mouse, I should have gotten back in right then
and drove away. Instead we went in, I ordered a fish sandwich bread was so hard you could not eat it, shrimp wasn't cooked well, fries cold. Now, I see why every time you go by the parking lot is empty. What would happen if you had an inspection and they found a dead mouse whether inside or outside.

We wish we had one of your shop here in Oceanside California in the area of mission and El Camino Real as we have on fish placeses like your's around here.
Your's
Robert Sutliff

On March 9th 2008 I had stopped by the Van Buren Arkansas. Long John Silvers and received raw chicken. I had Bought 6 Pieces of chicken and 6 shrimp. I ate 2 pieces before a waitress at the restaurant I worked at brought it to my attention that I was eating raw chicken...I just thought it was soggy. I took it back the cook and the manager told me I was the Second person to get some raw food that day due to the fact that the fryers where not cooking to temp. Keep this in mind because it comes into play later in my story. I go to work and I feel fine really I didn’t get off till around 8pm that night and even though it was gross and turning my stomach it was pretty much in my head I was sure of it. I went home played some videogames and went to sleep. Later that night around 4 a.m. I woke up with a terrible stomach pain and I had soiled my couch (which is where I fell asleep) I was a little embarrassed and sick as a dog with cramps and diarrhea. I didn’t eat anything but the chicken and shrimp and for me that wasn’t a lot so pretty soon I was just pooping what looked like water but I couldn’t get off the toilet. I know that this is a little graphic but it’s an accurate depiction of what was going on and that’s important. My Stomach was hurting I was on the toilet for 30 and 40 minutes at a time. I took some Imodium Ad and it help but not with the cramping and went to bed and called in for work. Around 11am on the 10th I called the store and told them what was happening and they informed me that someone would be getting back with me a woman named Janet who I guess was the district manager, I don’t really know I only really talked to her twice she was pleasant though and professional. But it was a few weeks before I even heard from her. I was told by a manager that they would get back with me that day. I told the manager that I wanted to get to a doctor but couldn’t afford to pay for it. Because let’s face it there raw chicken made me sick it’s only fair that they pay for a doctor visit. Well nothing happens I miss four days of work. My boss is cool about the thing so I don’t get the whole you need a doctor’s note thing from him I just don’t get paid for those days (which is fair). Sometime around the 16th or 17th I go to the Long John Silvers website and complain. I had the time I was at work and thinking about the whole thing while I was late on some bills since I missed about four days of work. So I email a complaint…The next day or the day after I can’t remember which a guy who was really apologetic and real nice “Mike” called me and informed me that Mr.Raheal of Raheal Foods, INC the company that owns the LJS down in Van Buren Arkansas was very sorry to hear of my situation and Janet would be contacting me….after a brief speak with Janet that afternoon. Debbie called me the next day and wanted my information to make a workman’s comp claim. Now for those of you following you’re probably asking if I work for Long Johns since she is filing a Workman’s comp claim. I asked the same thing she assured me that she “knew what she was doing and did it all the time.” The next day she called me with a phone number to AIG with a claim number. I called at which time I was informed there is no active policy that would take care of this claim. SO the next day I called Debbie again. She called some number and again told me to call the same number and try again…this went on for a week. Finally I got a hold of Josh at AIG who told me that not only did they not have a General Liability Policy with them but Debbie (the one who knew what she was doing.) had made several claims with them that had been denied since they have a workmans comp policy but no general liability. I just went back to my phone called Mike the nice guy from Florida that called me originally and he got things straight…after a little phone which was no fault of the claims adjuster I had just been busy this week. I got a hold of Alicia with Central Insurance who denied my claim since I never went to the doctor and could not prove that it was the raw chicken that made me sick. Now never mind the fact that I was waiting on someone to contact me from LongJohnSilvers to get me some insurance information in order to go to the doctor for about 2 weeks and they never thought of the liability created by not acting promptly. Nevermind the fact that I was served raw chicken and got sick .It’s what can you prove. Here is what I did I saved some of the chicken they served me and froze it in the freezer. A lawyer that contacted me has agreed to take on this case pro-bono. And he is talking about thousands of dollars in reparations. I was only wanting a visit to the doctor and some minor reparations for my time spent away from work. The lawyer that contacted me is a local guy who got my number from a client of mine who I was telling this story too. SO now due to the fact that no one wanted to accept responsibility to there mistakes. Like I don’t know running me around for 2 weeks instead of doing something about all this they went from maybe a couple hundred dollars so that I could catch up on some bills to having to pay legal representation to justify there actions in court. To be honest about the whole thing I don’t really believe in suing and doing all that stuff but look how easy it is and look how Long John Silvers themselves make it almost necessary. I have talked to at least 8 people from Long Johns Side of things just to be told to piss off politely. And one lawyer on my side of things that says hey it won’t cost you a nickel to sue these jerks. What do you think I should do?

Today I sent my son the Yukon ok to order the chicken and shrimp after finding out they were out of chkn after waiting an hr for the to go order they then shorted us the shrimp from fish and shrimp.in addition we didn’t get the hush puppies . We have tried to call to have order replaced they will not answer phone. Order number 1135220

Store # 32123 ticket # 1849 march 1, 2024

Didnt get my papa burger combo

Called the store message said they were bsy call back.

Tried the www.mljsvisit.com website doesnt work

Im ut $13.00 and no one cares

Mike [protected]

why give a receipt saying take the survey and get a free fish and fries when there is no place on the web to take the survey, not on their web page not anywhere on the net.

Store #31428

Ticket#3570

[protected]

Date 2024-02-13

Time 12:18 PM

Address 2440 Commercial Way, spring hill, Florida

Telephone [protected]

preston closed before 9 pm on 10/11/2023 louisvile, ky 10/11/23

I ordered the grilled shrimp 6 each with the rice and it was horrible. The shrimp were tiny and i did not get six. I got very little rice and it had no flavor. I ordered cole slaw and the cup was filled about 1/4 ways full.

I will never order this again.

My family got the fish and it was not bad.

I stay in Detroit Michigan and I want on 8 Mile past Ryan location the food was terrible I feel sick and I'm going to get in touch with a lawyer

My piece of fish was hot & delicious! BUT I found a fish bone in the filet. It really scared me because what if I’d swallowed it. I’ve been loving LJS forever & this was a first for me. I’m kind of scared to eat anymore fish. 😢

The store on 4th street Lubbock never answered the box for me in the drive thru. After 15 minutes drove away

The fish and chicken were way over cooked dark golden brown very disappointing my family couldn't even eat it bc of the over cookness of the food, never had this kinda problem before

Worst meal ever. The shrimp, fries, and hushpuppies were old, and under cooked! Don't know if I will ever eat there again.