Worst after sale support services
I have bought Split AC (Jet Cool model C186KLA2) last month i.e. 06 May 07. But I am facing problem in AC from day 1 which do happen to new product sometimes. But renowned firm should have exceptional after sale support services to satisfy their valuable customers later on. But the way customer services provided to me is eye opening for others who intends to buy LG products in future. The customer services of LG at Pakistan had by passed all the norms of the business.
I don’t want to go into details of all. After more than 150 calls & frequent pursuance, the customer service in Pakistan has provided me used one and down model i.e. KLA1 against my new and up model i.e. KLA2. Prior replacement, they told me that they are going to replace my defective AC with same model and only less than one month used AC installed in the office of their branch manager. I accepted their offer because I already had enough mental tension and fatigue to resolve this issue. But, It was my to my surprise when I saw AC is quite old and also, model is KLA1 instead of KLA2.
At net shell, I got old and down model split AC in lieu of my new and up model Split AC KLA2.
I had emailed Customer Service Department of LG Head office Korea but nobody bothered to respond to me. I may advice to LG Head Office at Seoul, Korea, to take serious note of it, otherwise slowly and gradually other firms will snatched the market of LG product.
Unwarranted noise in air conditioner, zero cooling
I have purchased a LG AC last year. On day of installation it encountered a noise but till date no one has come to attend the complaint. It has also has a zero cooling. Stay away from LG!
Hi All
Can any one tell me how to escalate this issue to the highest level. I purchased a 1.5 tonn Split LG AC and from the third day itself it is not cooling the room.
And no service man comes to attend these complaints. I just want to write all f**** words for these. But for the sake of maintaining the decorum, am not doing it.
Can any PLEASE GIVE ME THE LG CUSTOMER CARE/ ESCALATION PROCEDURE.
ALL MY MONEY GONE WASTE...
i purchased lg window ac intelocool on 16th apr 2007 since installation the unit is very noisy while working there is a humming sound when compressor starts and it lasts while on working .so many engg.visited but my problem of humming sound is not solved .it feels as if i am using air cooler not an ac .so much sound that it's very disturbing while sleeping in night.my compressor is in warranty period of 4 yrs my question is whether my compressor will b changed .any suggestion will b highly appreciated.
rgds
vikram enterprise
50nagdevi street
masjid bunder
mumbai
i have purchased a ac of lg 2003 and the after sales service is very bad in lg.there has been only 1 service after that.
we had called many a personnels for this purpose but it was fruitless.
we have given amc contract for the a/c as soon as the warranty was over to sai service.
The company is surely loosing customer base as for the mouth to mouth marketing,
very non responsive service
the person we had called
mr.vaibhav=[protected](50 times)
mr.chandu=[protected](100 times)
mr.pankaj khandewal=[protected](3 times)
saienter prises mr.matthew=[protected](40 times)
mr mahesh padala technician of sai entreprises challenged us we will not collect a check from you of yearly contract so if company is not interested plase buy back the a/c we will rather buy another brand
if you not not give response we might take legal action
and go to consumer court.
The same problem has come in my LG 1.0 Ton Window unit (Intelicool) after using it for just a year. The bush bearing of the fan motor has gone off causing noise.(The coils have been cleaned periodically in between).
-Subhasish Majumder
Flat -B/602, Durga Apartments, Sector-10,
Sanpada, Navi -Mumbai-400705
E.mail - b112520@yahoo.com
Customer Care, LG
Tuesday, 15 April 2008
Sir,
Subj: Replacement of noisy fan of LG 1 ton window a/c within 20 months of purchase.
I purchased two 1 ton window machines – one in mid 2006 and the other in mid 2007. The older machine (2006) was working very quietly till the third service was done last week and suddenly after a few days it started making noise. Against my complaint, a mechanic came, inspected and reported that the fan motor will have to be changed – the bush need replacement – being a sealed unit, the motor will have to be changed. Yesterday, I was informed that it might cost about Rs. 1400/- for replacement.
Sir, my question is, what is the trouble free life of a LG air conditioner? I have two other air conditioners running without any parts replacement for over 8 years. Burning out of compressor due to low or high voltage supply is understood, but fan motor bush bearing noise (after servicing) is something I have never heard of. It was absolutely noise free till the 3rd servicing was done, when the machine was taken out from the window, washed and re fitted for which I had to pay Rs. 250.00 – the machine being out of warranty by 6- 8 months or so.
Kindly keep the Production and Q.C department informed about the quality of your airconditioners these days, so that they can take steps to improve upon the company’s product quality and service.
I am also sending copies of this letter to appropriate places through e-mail
With kind regards,
Asish Sen,
AL-206, Sector 2,
Salt Lake, kolkata 700091
e-mail: asish_cal@yahoo.com
[protected] ( mob)
Bad attitude of service representative
Today i submitted my LG Cellphone (CDMA-Reliance) (because of minor problems) to one the LG Service Centers in Nagpur (Spectrum Marketing, Shop No.2, Dharampeth Towers, West High Court (WHC) Road, Dharampeth , Nagpur - 440010).
They gave me one phone number for checking up the status of cell phone. In the evening when i tried to contact the service center on the given phone number then i found that no one is picking up the phone. After trying for almost one hr continuously i tried on internet to look for some alternate number to contact the service so that i can get the status on my cell phone and service charges before going to service center to pickup the cellphone. On internet i found one alternate number and tried to contact on this new number then some body from the service center picked up the phone. I showed my dissatisfaction to him why they are not picking up the phone if they are giving that phone number to all customer. To my surprise, that service representative reacted in such a way that nothing has happened and he coolly said that that number is not working for sometime and it is very normal thing for them. I asked him then why they are giving this number to all customer if that number is not working. Then to my utter surprise, that person told me that it usually happens and there is nothing to shout on. I was very surprised to observe such a pathetic display of customer service. I would urge to LG India to look in to this matter to improve their customer service.
Name of the person who gave me the non-working number is Himanshi Jaikalyani.
I hope to see some improvement and some action taken by LG India.
Regards,
Sanjeev Singh.
Hi,
I am having LG freeze and faced problem of extra cooling. Everything gets freezed like ice in my freeze :). Finally I have complained about it to LG customer service. After a week, received a call from one technician and asked me that he wants to visit my place. I requested him to come on saturday. He said OK. After that around two saturday passed and nobody called me and I called to customer care and remind them for complain and talked with Some seniors.After that i received a call from technician and asked me to log new complaing as old complain is closed as they need to resolve the request in some specific time. I again logged complain and called him and he said he can not come today he said he will come on monday. I requested him to visit in saturday as i am available on sat. at my home.He said i will try. Finally nobody has come. Again I talked with some superior of LG but could not get any help.In sort i logged a complain on 11th May 09 and today is 23 May 09. Nobody has visited at my home and resolve my problem.
I really want to replace my all LG appliance with some other company. Really its so poor service of LG India
Brijrajsinh Jhala
Dear LG Care,
I bought LG front loading Washing Machine on last month 31/03/09 on the day I got replacement for that product because which has manufacturing on 2007 3rd month and also that product with lot of damages and buttons are not working fine, white color paint had damaged on left a side. I have raised the complaint to customer care they told please contact Chennai manager Mr.Vijay.Ph:[protected].Last 15 days I am keep on trying this phone but phone was always ringing no body pick that phone. Still I didn't get any call or message from LG services. I never see this king of services and Product in my life. Very worst services LG provide into Chennai. The entire customer suffered on that. Nobody take responsibility to clear this problem. They are focusing only on selling the product which had manufactured on 2 years before.LG India please stop these kind of service and Product distributing to your customer and please give very good solution for my complaint. Please take immediate action against your service center
Very poor machine and customer service!
I have purchased LG washing machine 7512HN. Machine arrived on Sunday 20th May 2007. I had asked for longer inlet water pipe. The service centre has been delaying giving demo saying the pipe is not available. For this purpose the machine is lying idle for almost 1 week. Calling LGs customer care number also get response that the technician will come today. Every day the reply is same. The service center does not even bother to convey us that they are not sending or sending technician.
I am at loss to know whether LG has scarcity of pipes or service centre is delaying it. To ask them for demo, I have made atleast 20 telephone calls. Even then the answer from service centre and LG customer care is same. The person will visit today. But eventually nobody has come till now Saturday 26th May 12:45pm.
Poor quality product!
I purchased A/c from Samudra Sales, situated at Jamanagr(GUJURAT). I advised by the dealer I have called a carpenter & the representative of Samudra get fixed the AC. The ruining soung was not comfortable. Once again I called the LG Engg & his advised that the A/c is not fixed properly. Now dealer is not helping the for sending the carpenter. Beware!
Read full complaint and 22 commentsCustomer displeasure and dissatisfaction!
I booked an LG air conditioner with an LG distributor. In Chennai its peak summer and everyone wants an AC. I booked it one week back and paid for it through my Credit Card and I am yet to receive my AC. How is it not possible for LG to judge market demand and supply? The distributor is also at the receiving end of customer displeasure and dissatisfaction, as it takes over a week's time for the materials to come from LG. Suggestions please anyone...
From IRATE Customer.
I have purched a LG monitor, this monitor is in 3 years warranty period, I have all documents but I lost my bill .
Manufacturing date & barcode is attached in the monitor, I was contact customer care & also service centre but they are denie it
because of my lost bill but legally they can't denie, pls take the matter as early as possible
I have extended the warranty of a particular LG A.C by paying my much worth money to the company..
Now there was a particular water sepage problem which was noted by the local company's technician and was tried to sought out not much efficiently and so i raised the complain to mr.cugh.
He did sent a major technician WHO VERY SURELY PROMISED TO CHANGE UPPER PART OF INDOOR TO FIX THE PROBLEM.
But unfortunately din't fulfilled his word and mainly when i told this thing to Mr.chugh he too started betraying by getting back from his technician's earlier words of changing the upper part of indoor to stop the sepage..
I am seriously wondered how such cheat &fraud being appointed on such designated position who even blocks customers mobile numbers and speaks violenty when called through another..
I request to some responsible person to pls get invoved in this matter and sought it out.
LG logo is appearing program not running
I had purchased one LG LCD TV on 27.05.2009. With in a month of purchase it developed some fault and I logged in with LG customer care and the Service Engineer who inspected the TV told us some components have bursted and offered to service the TV.
But I did not agree for servicing. Only replacement of the TV is acceptable to me as the fault occurred due to manufacturing defect. But so far no response from LG.
we had purchased a LG-M227WA Monitor TV on 22/8/2009 from H20 systems & solutions, we sent all the required documents to spectramind for the DTH which comes with the purchase after 3.5 months we have been following up, We tried to call the LG dealer, they are giving us dates after dates. but no delivery.
I bought Lg double door frost free refrigerator Type GL-D322RPJL in June 2014. Right from installation I am facing the problem with this one. The items kept in the bottom chamber are getting frozen. The vegetables are frost bitten. After lot of persuasion service engineer visited on 16/9/14 and he ensured that the refrigerator will now work alright and a call from Lg will come to get the feedback within 48 hrs. However, neither my problem got resolved nor any call came from Lg. My number is [protected]. This is the WORST PRODUCT AND SERVICE THAT I have experienced .
Goutam Chakraborty
i had purchased a LG washing machine model No. F8068LDP.ABWP on 26.5.2012 from Hubli. Within the warranty period the back door got rusted in the corner left bottom side. I registered a complaint on 24.12.2013 No. RNA [protected] but the service person came and demanded a photostat copy of the original bill and vanished and till date not available. On 27.12.2013 again I was forced to register one more complaint and the No- RNA [protected]. The quality of your service is very poor.
WE HAVE PURCHASED MULTIPLE PRODUCTS OF LG AND NOTICE THAT THEIR SERVICE QUALITY IS ABSOLUTELY POOR, ESPECIALLY IN CASE OF HIGH END PRODUCTS. OUR MICROWAVE WHICH WAS REPORTED FOR SERVICE ON 113/05/2012 IS PENDING SERVICE FOR MORE THAN 10 MONTHS NOW. FURTHER OUR SIDE BY SIDE REFRIGERATOR (LESS THAN 2 YEARS OLD) WAS REPORTED FOR SERVICE ON 22/01/2013 AND HAS NOT BEEN REPAIRED TILL DATE. IT IS NOTED THAT THEIR SERVICE PERSONNEL ALSO HAVE LIMITED KNOWLEDGE OF THESE PRODUCTS. WHENEVER EMAILS ARE ADDRESSED TO lgservice@lgindia.com, THEY GIVEN THE SAME OLD ASSURANCES WITH NO RESULTS. THEIR EXECUTIVES LIKE V SREEKUMARAN OR SHINU KOTTARAM INITIALLY PROMISE HELP. BUT AFTER A COUPLE OF EXCHANGES THEY DO NOT EVEN BOTHER TO LIFT THEIR MOBILES OR CUT OFF LINE. AT BEST THEY SEND A SMS STATING THAT THEY WILL RETURN THE CALL BUT NEVER BOTHER TO RETURN. I FEEL CONSUMERS BETTER BE WARY OF LG PRODUCTS AS THEIR SERVICE ESPECIALLY IN CASE OF HIGHER END PRODUCTS IS VERY POOR. WHEREAS AN INDIAN EXPECTS HIS WHITE GOOD TO LAST ATLEAST 10 YEARS FROM PURCHASE, IT IS LEARNT THAT LG STOPS SUPPORTING A PRODUCT IN LESS THAN HALF THE TIME.
I PURCHASE A LG REFRIGERATOR ON 21 MAY 2012. IT STOPPED WORKING ON 13 AUGUST 2012. THERE IS NO COOLING . SINCE 13 AUGUST 2012 WE ARE SUFFERING .WE LODGED MANY COMPLAINS IN THE SEVICE CENTER STILL THE PROBLEM IS NOT SOLVED
I have been trying to get hold of one of their service engineers but it is a Herculean task. The phones provided are either switched off or not picked. Every time I call the customer care number I am told it is already under process. Very frustrating. My complaint number is rna120628084707
Wrong information given
The Dealer of the company was given a credit card for payment of combo offer of LG microwave + LG vacuum cleaner for Rs. 5999/-. The buyer had a card which was offering 10% payment on purchase during that festive season. But the dealer insisted on taking on the other credit card and assured that 5% rebate shall be given on that card and he charged 2% extra on the bill. But the buyer did not get the rebate in the bills of the credit card. The dealer was contacted but he refused to talk. The buyer has incurred a loss of 10% (in case of the card he offered for payment ) + 2% charged extra by the dealer. A total of 12%.
Faulty compressor replacement
I purchased an LG 1.25 ton ac in 2000. The compressor stopped working 10 days ago. I got the ac fixed by LG authorized Synergie Services. They presented me with Rs. 5600 in bills (bill nos. 3241 and 3235) for replacing the compressor. 4 days later the compressor stopped working again. When the technician took it out I saw a sticker on the compressor which had a manufacturing date written on it: 19.12.2000. The compressor model number was RN220CYQT manufactured by Mitsubishi. I have a photograph of this sticker. It means that Synergie has either put in a 7 year old compressor or not replaced the compressor at all. This is robbery. When I bought this to their attention they were very rude to me. I spoke to the manager who denied any wrong-doing. He said he simply installed compressors that were issued by LG. I find it hard to believe that a company like LG would send out 7 year old compressors. I also did not get any certificate or guarantee card for the supposedly new compressor.
I have to say LG has the worst product and service, and SHOULD BE PUT OUT OF BUSINESS. I will never have any LG products again. I have very bad experience with the LG. I got one refrigerator from Best Buy on March, 2004 which cost $1664 and the sealed system (the warranty for the system is 7 years) had the problem after one year (June, 2005), the tech support came and had it fixed. After a few months later (Feb, 2006) the same problem happened again. I had to call customer support and escalated this case to the manager team. After more than SIX weeks, I finally got it replaced with a NEW one. One year later (May, 2007), the same exact problem happened again for the NEW one.
Since the Labor is out of warranty even the part isn’t, I have to pay $87.50 for one local service Center which was authorized by LG customer service came and found out it is unrepairable system problem. But the LG Tech service insists it is repairable and wants me to call another service center for repairing. And I have been told by one of their supervisors -- Brain that I have to go through all the 7 service centers in my area if one can’t repair for me and pay all the service charge by myself. This is so ridiculous, I already trashed hundred dollars worth food and living without refrigerator for months in all the three instances.
Please all of you go ahead to file a complaint to Federal Trade Commission:
https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01
This is going to help Federal, State and Local authorities to investigate their possible illegal practices.
Service deficiency
A copy of email to:
Singapore Radio House, Banga Road, Phagwara-144401 (Pb)
LG AC BY SINGAPORE RADIO HOUSE, BANGA ROAD, PHAGWARA.
NOT GIVING SERVICES AS PER SCHEME
Mr. Rakesh Kumar of Sudhir Sweets, Central Town, Phagwara had purchased a 2 G A.C. Split Unit 1.5 Ton as mentioned in Tax Invoice No. 23596 dated 29th June 2005 from M/S. Singapore Raio Corporation, Banga Road, Phagwara Ph [protected] under the Scheme of 3 free services with in one year of the date of purchase. As from the date of installation he got trouble & reported the matter to the dealer & concerned Service Engineer. On the first visit by the Service Engineer at my shop at Central Town, Phagwara, the said Engineer could not rectify the fault in A.C. On my number of telephone calls & visits no service engineer visited my shop to do the free service afterwards. Then Mr. Rakesh Kumar personally went to Singapore Singapore Radio Corporation & inquired about the service procedure. The owner told him that for getting first service you have to go through us and rest of the services will be made by company’s service engineer when it is due. As it is in their record. Hence he requested him to immediately send the Service Engineer to rectify the problem. The owner promised to send the Service Engineer tomorrow. But the Service Engineer reported once and could not rectify the fault. From that date nothing has happened so far except getting false assurance every time. So, it is a Case of Very poor service.
Now I request the concerned authorities to replace the defective A.C. as the set has not been working from the day one. From the first date Mr. Rakesh Kumar of Sudhir Sweets is saying that the set is defective so its better if this be replaced by new one. As he had been facing the problem and hundreds of visits and telephone calls to the dealer had been of no use.
Thanking you,
Yours truly,
(Rajneesh Madhok)
The complaint has been investigated and resolved to the customer’s satisfaction.
Customer engineers are not used to give call slip while they are coming to the customer site, they used to charge the service charge without any receipt. I recently changed my Spin Door in my Semi Automatic Washing Machine through your customer service center at Udaipur (Rajasthan) - India. The CE who attended my call told that he forgot to get the bill book to give bill for the item for which I paid and committed to give the bill later. But so far he didn't given the bill. He used to charge less amount without making call slip or bill.
Disgusting after sales service
I had purchased front loading washing machine WD-15265 from Vijay Sales Santacruz (W) vide their bill No. 19964 dated 1st March 2007. The cover of the soap dispenser was found damaged while delivering the piece. I was assured that the cover will be replaced in a couple of days. I therefore accepted the delivery of the machine. Thereafter, despite my calling half a dozen times to LG customer care centre, Shree Ganesh Electronics as well as Vijay Sales the need ful is yet to be done. Every time, i am assured of the action without any results. I am extremely disappointed with the LG / Vijay Sales service. In case the company is not able to replace the cover they should replace the machine . In case no action is taken within 2-4 days, i shall be constrained to move to the Consumer Redressal Forum.
This is the first time i bought LG product as well as my first purchase through Vijay Sales. I really regret for going in for this .
Not giving services as per scheme
Dear sir,
I have purchased lg window with remote 1 ton ac 12g2rde1 item as mentioned in the tax invoice no. 401055 dated 6 oct 2006 from m/s kohinoor tele video, jn-3/39, sector 9a, vashi, new mumbai, telefax: [protected]/22/21 under the scheme of 3 free services within one year of the date of purchased. I was waiting lg service engineer to come my house to do the services as per the scheme till 5th april'06. then I personally went on 6th april'07 to kohinoor showroom and inquired about the services procedure. they told me that for getting first service I have to go through them. hence I have requested the same immediately to the lady at first floor counter and she promised me to send the service engineer tomorrow. I am calling daily to kohinoor shoppe and requesting to send the service engineer but nothing is happening so far except getting false assurance every time. very poor service
We have had a part sitting on the washer for 2 months now. Still not installed. This was after spending nearly $300 on an electric board we did not need! So much for the quality of work the LG tech has. Another tech found that the motor was bad. Getting it installed has been one nightmare. And I am in the Tampa FL area.
bought an oled for a week, remote control not function well.called customer services wait for a week and still no one reply to solve my case.Services really sucks
I have an Lg Phone. Trash. Lg refrigerator barely lasted 5 years. Lg microwave replaced twice bc numbers stop working. LG. Aargh!
The paint is peeling off my black stainless LG fridge ... this is extremely upsetting! This should not be happening at all! I had no idea there were so many problems with the black stainless line, and I had complete faith in the quality of LG appliances ... would never have expected this from this company!
Bought $3000 fridge to have compressor fail after 2 yrs..lost $300 of food.had to wait 2 wks for replacement..less than 1 month COMPRESSOR FAILED AGAIN! REALLY?! Again lost food. Tech installed incorrectly! Working for now but lg reimbursed me only $200.for lost food when I am out $400, plus lost work and having no fridge for weeks! Never buy LG!
Lucky I was home could smell horrible burning smell. Tracked it down to the LG dishwasher. I took the door apart and found burnt wires.
"Your TV does not support this program's content protection." Everyday this appears . Complaints to the company get a response to replace the hdmi with component cables...back to the past and impossible now the the tv is attached to the wall. Always buy American!
1.PCB Problem from last 9 days
2.Complaint lodged on 17.07.2019
Complaint no RNP [protected]
Nobody attend the issue
Very much harassment
Regards
Lalit Rana
[protected]
Dear LG customer service,
It is a couple of months that we purchased a LG TV and sadly, its leg has broken. I am very surprised and never expect to see such things with LG products. I attached a picture of the broken leg.
By the way, is there anyway that you send us the leg of the TV?
Thank you
Maryam
2 months of incomplete shipments and stalling. I still have no stand, I have one screw and no manuals or instructions. I was just told me that it would be another ten days. I want what I paid for! Linda Rayder 2700 W Washington St. Denison, Tx. [protected]. You should at least express mail.
Ignorance of service after taking money
The Service dealer in Secunderabad is not taking any interest in changing the parts of my TV's Woofer system since last 1 year. When we make call to the people they will slip from the subject with one or the other reason. They were much interested in put us in trap in the name of AMC with that we will be benefited with free service whenever required and once in 6 months they suppose to come and do regular service but no use and till now they did not do any of them. Till today they have not changed the parts or they respond properly.
Humming sound from speakers of LG TV
LG Tv's are garbage and even worse is their customer service. I will never buy another LG product as long as I live and I will encourage others to so so as well. CAVEAT EMPTOR (Buyer Beware!)
I bought LG TV just 9 months before, now it is not working, when we asked the service people they say some IC has gone, but taking time to repair, as they have to obtain approval from the lg office, then only they can repair, so after paying money (for purchase of TV) we have to wait for one week to get repaired, when we asked the service people they say it is the procedure. really a good procedure, now I have decided not to buy any LG Products because of their worst service procedures. my mobile number [protected].
service people are arul nagar - madhavaram.
My complain No.N9C10200938 date 2 January 2008. LG provide Jr. Engineer for repairing. Actually T.V. was in working condition before the reparing work T.V. problem is same. I again complain about T. V function then Engineer said T.V. will go th work shop in Okhala. New Delhi.for Auto Off problem. After 15 days workshop people said we have not available the part of T.V. The workshop people send the T.V. back to me without repairing work . Pl. foward my complain for needful action as soon as possible. further detail pl see my complain NoN [protected]
A FEW DAYS AGO THE SCREEN WENT DARK AND THE PICTURE WAS UNVIEWABLE
I BOUGHT A LG 29FRGE TV IN FEB 2007. A FEW DAYS AGO THE SCREEN WENT DARK AND THE PICTURE WAS UNVIEWABLE. I CALLED THE LG TV REPAIR PERSON AND HE SAYS THE PICURE TUBE IS DEFECTIVE. HE SAYS THERE IS NO POINT IN REPLACING THE TUBE AS IT COSTS 7, 000 AND THE NEW TV IS ONLY 13000/- WARRANTEE IS ONLY FOR ONE YEAR AND IT IS 15 MONTHS SINCE I BOUGHT IT.
I AM A DEFENCE SERVICE PERSON AND DONT HAVE ANY WAY TO GENERATE MONEY FOR A NEW TV EVERY YEAR.
WHAT DO I DO?
This is not a complaint -- far from it ..Very pleased with our new LG26 TV . It is running satisfactorily from our FS-4200 D/S receiver which switches polarity with 13/18 V.
I was expecting to remove the STB and run the LNB directly from your built-in digital tuner but the latter only supplies 6V for the antenna ! Obviously I am missing the point !
Library books and the web have not helped ...please put me straight ! Thanks, Jerry.
Yes even I agree that LG TV service is not good as I purchased a brand new TV in month of November8th.
And my complais started. I complained them that in that TV the dark green colour patches are displaying. But in vain.
4 -5 times technician came and said that" TV is Flat screen thats the reason Patches are coming","There is metalic coupboard near your TV that is the reason patches are coming"
Now I m fed up and dont know what to do?...
I purchased an LG tv from Bangalore, BRigade Road, Radio Shack. No delivery on time, no service, no warranty card given plus the damn people there are like either goons from the third grade areas or just plain idiotic! Was surprised to see a company like LG associating themselves with folks like these...?
See my posting of November 2007!
Various machine problems
I purchased my washing machine in 21/04/06 which is still running in warranty period. But now i am repenting over the purchase of this machine as it has been trouble shooting. From the day one LG Technicians has been attending to various problems in the machines and lastly one of the technicians came to change the outlet pipe which was licking. Adding to my problems and made the matter bad to worse by dismantling my whole machine, which inturn had a short circuit resulting in the burst of drain motor.
But, the very next day he got back to replace the drain motor with a new one,as it is the warranty period i did not pay him any service charges or the motor cost and only paid him the cost of the outlet pipe which is mentioned in warranty card. Well, now i discovered that my machine is not working at all,even the basic programme of washing is not done. i called up the L.G Customer care service and i was assured that one of the senior technicians will be attending the same. But who shall be responsible for my loss? Within one year of my purchase, so much of problems with the machines.
Poor quality products and customer service
December 2005 I purchased a front loading LG washer/dryer combo from a local Best Buy. The washer has given fair performance, but the dryer is pure junk. I have the second dryer now after three service calls, with time off from work for these calls, and wrangling with the inept, don't care about the customer, customer service rep;s who work for LG. The first dryer had defective rollers right out of the box. No amount of new rollers in the previous, or the present dryer will remedy this problem. LG will give you the same old song and dance every time you call, " it's a warranty issue". Believe me this is my first and LAST LG purchase. Poorest quality products exceeded only by poorer customer service. Stir clear of LG.
The washer there is no way to pause the machine while someone has a shower. The pause button only works for a short short period of time. There is now way to determine what cycle the machine is in, so when you need to switch it off, then you need to restart the load. The bleach compartment is questionable.
The dryer it produces wrinkled clothing. There is no automatic cool down on the machine. This means that the user must manually adjust the temp or remove clothes when they are damp to hang to dry. I would expect more from such an expensive machine.
Purchased a LG dishwasher less than 1 year ago. Machine stopped working. Three weeks later, continuous phone calls/messages to LG and 4 SERVICE CALLS dishwasher still inoperable! However, since techs came to "fix" machine, it is now worse! VERY DANGEROUS since the first tech broke the brackets that hold the machine to the cabinet so now machine FALLS OUT when door is opened! If I try to use it, the initial problem of leaving soap residue- not water spots (I wish) and also now LOUD, I mean EXTREMELY LOUD, awful noise when it "operates".
Now, it is still under LG warranty but they refuse to replace it with a new one until they determine they can't fix it!?
Motor replaced twice, new wiring harness, new control panel... WHAT IS LEFT?
Spoke to supervisor after supervisor til I reached head supervisor, Daniel Harwell. After three consecutive days of calling, he still has not returned any calls. Today I was again told he was "out of the office but you can email.." and was given a GENERIC MAILBOX!?!
I have completely wasted my time and energy with this problem for over 3 WEEKS! Not to mention, 5 teenagers and a lot of dirty dishes that has had to be hand washed!
The worst customer service on any product I have ever owned! I agree with LGTERRIBLE- STAY AWAY FROM LG CRAP!
To make matters worse, they don't give a crap about their customers.
Stay away from LG products at all cost. I purchased a LG electric dryer DLE5955G and it has never worked. IT does not dry at all. I contacted LG and they sent D & D appliances out to fix it. D & D replaced the "heat pak, " the dryer then worked for about three minutes. By time it stopped working D & D was long gone and had no concern whatsoever. I contacted both LG and Best Buy (original purchase, ) neither was helpful. I spoke at length to Keith Jones at LG, what a turkey! I am shocked that people buy from this company. I hope we get the word out and get them to either sell better products, fix their broken products or go out of business.
STAY AWAY FROM LG CRAP!
I haven't had any problems with either unit, other than the bad smell in the washing machine.
I DO NOT RECOMMEND LG WASHER OR DRYERS
Just bought an LG washer and dryer June, 2009. The dryer doesn't dry well at all, even with one pair of jeans and time added. The washer broke down after 4 days (used correctly). I am haggling with returning the product to store. I am not sure if any new washer and dryer will be of good quality.
I purchased an LG washer and dryer in Dec 2003 with a service agreement. The dryer was installed by best buy incorrectly and we had to wait weeks to get the correct part for the gas hook up. In the fall of 2005 my washer broke. The repairman was from a company best buy subcontracted to because they didn't have anyone in their employment at the time. He didn't show up the first day, came the next day, didn't know how to fix it, was going to have to research it and get back to me. He did not. Many phone calls later to best buy finally put me in contact with the company they had subcontracted with. Ultimately it was fixed over 6 weeks after it broke. (By the way, it broke because it was delivered to us brand new with a piece missing.
In Nov. 2007 by dryer broke. Again, the same subcontracting company came out, fixed one problem and ordered a part for another problem. . The part never came. I was told to call back in a few days several times, its on back order, etc... By January I called Best Buy because there the intermittent heating problem was worsening as were the dials to set the type of drying and time etc. . They now had their own technician assigned to my area so they weren't using the subcontracted company) who came and said he could not find a problem with intermittent heating, (hence the word intermittent) but was ordering two boards now as there was intermittent problems with starting and stopping the machine and getting the correct settings to stay after programmed.
To make a very long story short, the first subcontracting company had a credit hold on them by LG because they did not pay their bills per Best Buy. For over two months the company did not tell me this. Now Best Buy Service itself, to this date - 8 days later has no record of the parts being ordered from last Tuesday , does not know why they weren't ordered, is unable to contact the service man who was at my house last week and is unable to put me in touch with supervisors I have spoken with unless I have their extension because "this is a big place and there are lots of supervisors here". I cannot speak to the supervisors bosses, they will contact me with-in 48 hours, (Yeah right) and lastly they can send the service man back to my house tomorrow. He will call me between 7-9 am to tell me what time he is coming, but they can't actually ask him if he ordered the part.
Is this insane.
Lesson - don't buy LG products, don't' buy from Best Buy and don't bother with service contract from Best Buy - they're a rip.
I bought a LG frontal washing and drying machine with steam option on September 2006 and the selling point of the machine was that it's quiet, but rater then being quiet it's making loud noise and the water is leeking from the front door. Call 3 times for a service repair from a repair company affiliate with LG, keep saying the same thing, it's because of the house for the loud noises and because I didn't clean the door each time I use it... even one little hair can cause the liking problem. Come on...REALLY POOR costumer services and poor quality machine. When we bought the machine they say after 3 time of service repair they will change a brand new, not true ,they try to say that the problem is not the machine but it's because of you.
Poor customer care department, poor repairing services
I have a LG 29 inches TV , which had some problems so after 3 complaints the authorized service centre (Bionic --Tel : [protected]/111 )at Greater Noida , UP sent the Engineer for repairing the TV . He had no parts to be rreplaced,as during the complaint launched I had already inform LG call centre about the fault . Then i took next 2 days for him to get the parts -- me & my husband both are working , I had to take leave for 4 days& keep on waiting for the person to come & repair my TV . After repairing the TV he said that if the TV again gets conged off with in a months time we will repair it free of cost . It was 2nd of Dec 2006. within 15 days the TV stopped working I again launched a complaint at the LG centralized call centre , & requested them that the engineer should come at my place on Saturday as I am working & cannot take a leave now . They agreed for that ,but nobody turned up on the given day & date . After continuously calling at the call centre & Bionic LG authorized service the engineer turned up on the fifth day during the day time when we where not at home . Our maid asked him to come in the evening , but now its 1 week , no response . Daily I all the call centre & the service centre , they assure us that the engineer will reach today evening , I rush home & nobody visits us . This is position of authorized service cenres of LG electronics in our country , The call centres have no data listed with them, every time u call at the call centre , u get a new executive on line & u have to explain the whole history & geography of the case , they take your contact numbers & assure that they will get get back to you with the solutions -- after that - no reply, no response. Do not buy LG products!
I also have LG color TV and I got same problems after one year of purchase with the tv and service centre.
Never buy LG TV.
Poor customer service!
I purchased a DVD player in February 2006 from LG electronics in Chennai. I started having problems in the month of September and lodged a complaint on the 28th of September 2006 with LG call center. I was told that my complaint would be acted upon within 24 hours. After the expiry of 24 hours I again called the call center and was told again that it would be acted upon immediately. The next day I got a call from a Technician asking me the nature of the problem. When I explained it to him, he said that it was a problem with the lens and that they did not have stock at the moment but would receive stock in 4 days time and that he would come and rectify the fault. That was on the 30th of September. Till date I have made 15 calls to the call center and 10 calls to the Authorized Service center and still get the same reply - Parts not available. I even wrote 2 mails to LG but have not received any reply. What should I do? What should a customer do to get service which is rightly due to him? My DVD is still under warranty. I asked the call center person to give the number of anyone else I could speak to but could not go any further. These big Multi-Nationals hide behind their call center personal and come out only to receive awards and such but dont have the decency or the guts to face/answer a genuine grievance. The service center I spoke to was HIFI Solutions in Chennai.
Somebody Help me.
DVD Player Model DV8721P the Every CD gets stuk while same CD works in other plyers ok
We purchased this product and had to send it back for service as it would not read dvd's -- now a year or so later it is doing the same thing and is out of warranty -- worst $300.00 ever spent -- very disappointed in LG and will now look to other manufacturers for replacing our electronics-- thought LG was a good product but found out different
I just bought a DVD writer from LG and it was working beautifully, in college one of my friends had a LG writer and it stood him in good steed for 4 years, so on that premise i bought the writer, but 2 months into using it it started giving me trouble, i cannot get the damn thing to write a DVD now, it just does not work, i am so frustrated and i don't think i will ever use LG again, infact i just bought a godrej AC, works a lot better than an LG one ever would!
Dear LG Care,
I bought LG front loading Washing Machine on last month 31/03/09 on the day I got replacement for that product because which has manufacturing on 2007 3rd month and also that product with lot of damages and buttons are not working fine, white color paint had damaged on left a side. I have raised the complaint to customer care they told please contact Chennai manager Mr.Vijay.Ph:[protected].Last 15 days I am keep on trying this phone but phone was always ringing no body pick that phone. Still I didn't get any call or message from LG services. I never see this king of services and Product in my life. Very worst services LG provide into Chennai. The entire customer suffered on that. Nobody take responsibility to clear this problem. They are focusing only on selling the product which had manufactured on 2 years before.LG India please stop these kind of service and Product distributing to your customer and please give very good solution for my complaint. Please take immediate action against your service center
LG products are terrible and their customer service is worse. My son's cell phone has broken 3 times in the last 11 months; every time we have to send it in, he loses all his contacts, etc. The last time, they refused to fix it! It's still within the warranty timeframe.
NEVER buy LG!
LG RC199H DVD/VHS Combo a BAD unit. Quit working in 6 months. Drive door won't close with or without DVD making the whole unit useless! NEVER buy LG!
We purchased an LG Plasma TV and after a year the screen cracked on the inside. They do offer a 2 yr in home warranty on the item, but only if you have the original reciept. Who keeps the receipt for over a year when it was paid for with cash? I registered the product after purchase, on the LG website, and that doesn't matter at all. They told me point blank without a receipt it's your baby, sorry. This has to be the worst customer service and warranty requirements I have ever seen. What's the point in registering your Products if it doesn't matter anyways? Stay clear of LG Products unless you want a headache and broken equipment!
I agree with many posters above!..LG dvd players are junk!, I got mine in Dec 2006 and now I'm having major playing problems with it just like another poster said, it won't load certain dvds at certain times!..saying no disc in player!, or 'can't read disc!'..STAY AWAY FROM LG PRODUCTS!.
Worst company to work with, bad work culture, customer handling and product.Will advice all Indians to say no to LG
LG Products SUCK! I bought a HDD DVD recorder and it packed in after a couple of months. It was fixed but packed in again a few weeks later. It was fixed four more times and packed in within a day or two. It was clearly a LEMON but they wouldn't replace it. The repair shop told me that LG's policy is that they just keep repairing things until they run out of warranty and then basically tell you to get lost.
I'll never buy an LG product again and nor will many of my friends after they saw what I went through.
Expensive rubbish is dead right!
Incomplete consignment recd.
J.P. Electronics Dahisar East Mumbai has delivered us incomplete consignment of the grill type microwave oven;19 litre capacity( model 369)even after making him full payment; in the last week of Oct.2006.There was no glass plate on the turn tableafter opening the sealed package. The fact is immediately reported in writting to the dealer as well as to LG electronics India. There is no response so far after 10 days of purchase & the unit is lying idle without the glass turn table. None of the agencies have attended to this officially lodged complaint. We are forced to run to the consumer redressal forum. We are suffering for NO fault of ours.
Hello,
I have a problem with these microwave but I will try to fix it. I need the manual but these is an old microwave and I can not find this by internet. Could you help me with the manual please?
Thank you,
Gisella
company is not supported with the spares for their models
i got a micro wave model No MG-605AP and the problem is of membrain, company is not supporting as well responding for the same, lodge the complaint 15 days back.
Company man simply say model is old.
The quality of the refrigerator is very bad
One day the refrigerator stopped cooling.i presumed there could be some problem in the compressor.then i registered my compliant with dealer.the service engineer turned up and recommended that the regulating unit needs t be changed and other day he changed it and charged 500 bucks (including service charges). Now i am very much surprised that a company...
Read full complaint and 8 comments
Defects problem
Thank you for the mail. Please note that our complaint has since been resolved some times back, we have no further complaint. Our washing machine is working perfectly fine.
Thanking you once again,
P.K.
July 11, 2006 - Consumer Message:
dear sir,
despite of regular complaints to lg no responce is coming.
kindly help
Regards,
P.K.
H-59, Shivalik Nagar,
B.H.E.L., Haridwar,
Uttaranchal-249403
Subject: My washing machine WFT 7012EN
Dear LG Service,
I have made a complaint to you on 26th. Feb 06 regarding my fully automatic washing machine. A number of reminders were also sent to you but neither you service engineer has arrived nor any communication has been received from you. It is almost one month now since the complaint was made. Is LG Service so busy? I was assured of prompt LG Service at the time of sale of the washing machine to me.The complaint is reproduced below.
----- Original Message -----
From: pkjain
To: [protected]@yahoo.co.uk
Sent: Sunday, February 26, 2006 9:09 PM
Subject: My washing machine WFT 7012EN
Dear LG Service,
This has reference to my LG fully automatic washing machine model WF-T 7012EN, unit serial no. W37G 409IL004786IN purchased from your authorized dealer M/S Gangotri Electronics,Hardwar on 1.2.05. It has been observed that indications for 'Water Supply Failure' error message 'IE' and 'Drainage Failure' error message 'OE' (refer page 26, Troubleshooting of Owner's Manual) are not being indicated when these problems occur. I understand my washing machine is under 24 months warranty. I request you to please depute your service engineer to set these defects right.
Thanking you,
P.K.
H-59, Shivalik Nagar,
BHEL, Hardwar-249403.
Tel. 230529
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi,
I purchased one LG TV on Oct, 15, 2006 I registered complaint : 4250 1565 on April,23, 2007
Problem is:
1. No one is attending this TV inspite of about 10 calls.
2. If I ring Toll free no : [protected] they give me some more numbers such as 5202988, [protected], [protected]. I rang to these numbers several times, but it was no use.
IS THIS THE AFTER SALES SERVICE PROVIDED TO CUSTOMERS?
Non-existent service backup
In August 2005 i renewed my cellphone contract and upgraded my phone with an new advertised model - LG M4410. Within two or so month of having the phone the battery started giving problems.
Ok, this one can expect could happen. So i try to replace the battery. To my amazement i cannot find a replacement battery for this model of phone anywhere. I even went directly to LG South Africa Head offices in Capetown and Jo'burg. They don't have it.
Can you get it, I ask? To date no feedback from any of LG's Service branches, nothing!
I've written letters, faxes and even posted notices on their website without any luck.
It is totally ridiculous! I mean, i'm willing to pay to replace the battery. There is no backup service
Please help!
Paid £1600 for a lg tv with AI .
The epg is total crap you never know when it’s going to work .
If I hadn’t paid what I did I would’ve thrown it out the window
New LG Washer started banging and jumping around laundry room during the spin cycle. Washer was 10 months old and under 2 year warranty. We talked to several LG reps, had 1 service call and 2 no show by LG service calls, Over 3 months and LG offered no help, no new washer, no solution. Took LG to Small Claims court and won. LG refused to pay!
The LG freezer often goes ajar when the bottom door is closed. Causing the frozen food to thaw and refreeze.
The LG TV remote illogically makes the mute bottom small and puts it in the middle buried in the control.
My solution is simple. I've posted my complaints on every social media site I could access
Feels like a fraud company due to no product delivery, support and IMPOSSIBLE to get answers.
No resolution to extended warranty, Thin Q is a joke only to obtain customer data, customer service does not understand the problem or if they do they cannot fix it. GE better, quick !
Bought a LG fridge 3 years ago and it’s already garbage, lost about $300 in grocery’s in the feeezer as it stopped cooling and everything went bad. Technician said it’s not even worth fixing. Wasted $2400 on a piece of garbage fridge. DO NOT BUY LG FRIDGE.
Here is my case and escalation case
vcn2310 1607 2743_01
cnn231019060943
My refrig stopped working 10/4, tech came out 10/18 and 10/24 and still not working.
i am a recent victim of some things that an emplyee has done too me and i dont feel the people around him are safe if he gets mad at work
Pl see attachment eamage and
As per serial no and bar code
Pl provide duplicate bill
Please include singtel and starhub tv go apps in your tv apps. Android tv have but LG don't have. Very useful apps, many customers are aspecting this apps as it is very important.
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