SUBMIT A COMPLAINT

Beats By Dre Customer Service

Doing nothing would be this company's favorite pastime if they would have the energy for it.

Beats Electronics, LLC

8600 Hayden Place
Culver City
California
United States - 90232

Customer Support Phone Numbers

1800 946 531(Ireland) 1 0
1800 005 608(Australia) 2 0
8800 555 6246(Russia) 1 0
1800 415 5533(Singapore) 2 0
1800 442 4000(Mexico) 1 0
+1 800 442 4000(USA and Canada) 18 4
+44 800 028 2329(United Kingdom) 7 0
+64 508 547 012(New Zealand) 1 0
+43 800 080 031(Austria) 1 0
+32 80 081 387(Belgium) 1 0
+420 800 500 451(Czech Republic) 1 0
+45 80 601 814(Denmark) 1 0
+358 80 094 465(Finland) 2 0
+33 805 540 903(France) 1 0
+49 800 723 5272(Germany) 1 0
+30 800 4414 3903(Greece) 1 0
+39 800 906 952(Italy) 1 0
+31 800 020 0174(Netherlands) 1 0
+47 24 055 167(Norway) 1 0
+351 800 209 170(Portugal) 1 0
+34 800 900 591(Spain) 1 0
+46 20 980 754(Sweden) 1 0
+41 800 000 344(Switzerland) 1 0
+90 800 448 827 707(Turkey) 2 0
+86 400 882 2763(China) 2 0
+852 30 774 818(Hong Kong) 1 0
+81 120 435 500(Japan) 1 0
+82 806 460 880(South Korea) 2 0
+886 800 666 144(Taiwan) 1 0
+971 800 0444 1849(UAE) 2 0
+55 800 047 4404(Brazil) 1 0
Plus

Beats By Dre Complaints & Reviews

Beats By Dre / powerbeats pro

Wr
Oct 04, 2019

Beats By DreI ordered online via apple store since Ivory White color isn't available in my country, Philippines. I was impressed it has arrived less than 2 weeks, got mine last Monday Sept 30, and inspected the item. It was in good condition. Well-wrapped. No defects. However, after 3 days, when I wa...

Beats By Dre / beats solo 3 wireless

Di
Sep 16, 2019

I paid over 300 dollars for poorly constructed headphones, the hinge is broken my only solution was to use super glue to hold it together, the wire that was included with the mic on it fall apart with only limited use. These headphones are way over priced for the quality of the product. My...

Beats By Dre / beatsx

Hi
Sep 07, 2019

I have had my beats for 1.5 year and used them no more than 20 times. Recently they stopped charging with the red light blinking alternatively with white light. I was shocked to find out the cost of servicing them is 619 HKD while new ones cost 799 HKD. First I am disappointed with such poor...

Beats By Dre / beats studio wireless headphones

Me
Aug 08, 2019

had these headphones for maybe 14 months and the foam ear cuffs have been peeling and wearing off for the last few months. there should be no reason these expensive headphones should look like this. I have photos to follow however they are on my phone and I am ending this thru my work...

Beats By Dre / beats ep

Ki
Jun 19, 2019

Beats By DreHi, I was given these products as a present which I have used on a few occasions. I went to use them recently and found that the connector was broken and it cannot be used. I have attached a photo of the defect and of the box which includes all serial parts etc.. As this was a present I...

Beats By Dre / headphones, beats solo 2 wired

Le
Jun 11, 2019

We have been buying your headphones because they have the best sound quality, I'm on third pair now in less than 2 years, as they don't seem to last very long before there start playing up, ie: one of the ear piece stops working, my recent ones I only got at Christmas and have...

Beats By Dre / beats bluetooth headphones

An
Apr 26, 2019

Beats By DreMy complaint is but these things are hundreds of dollars and yet all you give is a 1 year limited warranty seriously hardly even use these and they broke and then I call in give them the serial number out of warranty thank you bye like seriously I just paid 100s of dollars just for them to...

Beats By Dre / product support and service

Cc
Apr 12, 2019

11 months ago I purchased black Beats by Dre, Beats X Wireless headphones at an Apple retailer. I was hesitant to pay the $150 price tag, but assured by the sales rep they would fit my needs as a marathon runner and firefighter that has mandatory physical fitness hours. They worked great...

Beats By Dre / wireless headset

Ju
Apr 10, 2019

Bought Beats for my son as a Christmas/ Birthday gift. He had them a couple of weeks and a piece fell out- maybe a button, but from that piece falling out, the headset started to crack. We took it up to Apple to get it fixed or replaced. They shipped it out to repair, who came back and...

Beats By Dre / earphones and headphones

Ch
Mar 19, 2019

I am so outraged by these products! Earphones my son wore maybe 3xs, left ear goes silent! My other son has headphones wore maybe 5xs and completely silent! Both my boys serve in the army so wasnt convenient for them to get to an apple store for the warranty! We took them to a repair shop...

Beats By Dre / beats solo hd 3

Br
Mar 19, 2019

These were the second pair of beat solo's that I bought and they are the second pair that has broken on me. The right ear stopped working within a year of me getting the pair with my MacBook Air student package. Quite frankly im fed up with beats and even when I treat them with care and...

Beats By Dre / wireless studio 2

Ja
Feb 15, 2019

Beats By DreHi. I purchased a pair of beats studio wireless 2 for $470 because they are marketed for sport as weather and sweat proof. I have very rarely worn the headphones for sport maybe 10 times since I purchased them and have never gotten them wet in rain. But the pads have become rediculously...

Beats By Dre / beats studio 3

Ka
Jan 29, 2019

My beats are not connecting to my phone through Bluetooth and they are fully charged. I don't know if it is something I did or if it is something with the headphones. I had left them in the car and I don't know if the temps fire had anything to do with the function of my beats and they are...

Beats By Dre / powerbeats 2 &3

Ce
Jan 23, 2019

Have spent about $400 on them in the last 2 yrs. Have sent the 2's back twice because the mic stopped working. The third time they tokd me about the new ones that was suppose to be better quality. Had them for 7 months then the mic started with the same problem. Sent them back the sent me...

Beats By Dre / head phones

Si
Jan 23, 2019

Beats By DreHello I bought some white headphones and the paint is peeling off the ear cushions. I paid £130 for these, I wouldn't expect this to happen to them. What can you do about this issue? I would accept a cash refund or replacement product as long as the ear bits don't flake. I attach a...

Beats By Dre / power beats

Da
Jan 16, 2019

Third time having to send in PowerBeats wireless headphones. They don't turn on, gave us trouble a fews month after using them. I purchased these for my husband in May of 2018. Stopped working in July of 2018, got repaired. Stopped working again in Sept of 2018, got repaired. Stopped...

Beats By Dre / beats solo and beats x

Ba
Dec 21, 2018

My Beats solo stopped working just after the warranty expired. Like a fool, I bought 2 Bears X wireless for my daughters last July. Lu and behold, both the pieces do not work now. They primarily use it when travelling. Must have used it a handful of times. Spoke with the Beats /Apple...

Beats By Dre / studio2 wireless titanium headphones

Ke
Dec 02, 2018

Very disappointed with this product. My son got these last Christmas for them to only hold a charge after one or two uses. My son requested these for travel with his football and baseball team on long bus trips. Only to have them not work. It's very rare that he receives gifts that cost...

Beats By Dre / red solo headphones

Sh
Nov 20, 2018

I aaved up for yrs to buy these headphones. Music is my life it is all I have. I was in a major car accident and ended up loosing my job, house and car. I filled for disability and have been waiting for 4 years. So needless to say I have no income. Anytime I would get a couple bucks it...

Beats By Dre / power beats2 & beats pro

Ch
Nov 12, 2018

Beats By DreWhile I have had the power beats 2, well over two years now, they began to fall apart within the first year. I put them away thinking I could possibly fix them. The rubber has become really sticky and unpleasant to touch. After reassessing, I realize it's not worth it. In the trash they...

Beats By Dre / dre beats solo 3 wireless

Me
Nov 06, 2018

Hi there, I bought the Solo 3 wireless Beats a couple of weeks ago. They have on multiple occasions ripped my hair when taking them off. For example, there is a handful of hairs ripped out of my head, even when I take them off gently. Also, they earphones actually hurt my ears after...

Beats By Dre / solo wireless 3

Ra
Oct 15, 2018

Beats By DreI have been extremely frustrated with the product . The covers on the ear just slips off in just 14 months and I hardly used them . When I called them they asked me to take it to the store and they wouldn't help me ...they want to charge me $129 + shipping to have it looked at and replaced...

Beats By Dre / powerbeats3 wireless

Li
Oct 08, 2018

Over the last week I have experienced extreme disappointment in Apple support as well as the Powerbeats3 Wireless headphones. After speaking to a handful of Apple employees, I have gotten absolutely nowhere. After expressing my extreme disappointment with the product, as well as the way I...

Beats By Dre / earphones

Do
Sep 19, 2018

I love my headphones but the peeling around the headphones are starting to come off and the inside is showing all the money I spent on them u would think they would last longer. Their white wireless headphones so u can see the peeling and it jus looks bad. I've only had them for a few...

Beats By Dre / I have two different headphones by beats. neither one works. cord and cordless

Mr
Sep 11, 2018

I received these headphones as gifts from my family because I like to workout. I am a 53yr old woman. I take very good care of all of my Apple products, but the cordless one, just work deliver in sound through the earpieces any more. The cordless one ... one of the earpieces became completely...

Beats By Dre / beats solo 2

Br
Sep 06, 2018

I received my package of beats from my mom for a birthday. But I didn't really use then at all until about a week ago and I used them every day i loved them I folded then up and put thenm in the case after each use. They worked great then I put then on one day and the left side don't work...

Beats By Dre / beats solo 2

Da
Sep 01, 2018

Beats By DreI purchased a set of Beats Solo 2 and Power beats ear buds on Black friday. I literally used the Solo 2 a few times and the leather ear phone cover is coming off. I purchased them around a year ago and don't have my original receipt. Who keeps all their receipts otherwise you will have...

Beats By Dre / beats solo

He
Aug 22, 2018

Hello I purchased a beats solo from apple store in November 2016. It stoped working and I can not reset it. When I called spoke I was told that I have to pay for a new beats and as it goes under repair, it will have only 90 days warranty. I need it urgently for my online webibars and client...

Beats By Dre / powerbeats wireless 3

Em
Aug 22, 2018

I purchased my headphones from John Lewis in May 2017 with a 2 year guarantee. I recently contacted John Lewis technical support as the headphones, which have hardly been used, have fallen apart due to no fault of my own. The part which goes around your ear has snapped of when i took the...

Beats By Dre / beats by dre headphones

An
Jul 22, 2018

Beats By DreI've had these Beats by Dre headphones for a few years now and have taken very good care of them. I have always stored in case and leave out in sun. I'm so bummed cause they still work but the material around the headphones are so sticky and coming apart! They are impossible to wear now...

Beats By Dre / wireless earphones

Em
Jul 17, 2018

I got the beats at Christmas of 2017, and they recently broke at the beginning of July. I didn't do anything to make them break. I was charging them for like 10 minutes. I came back to turn them on and they wouldn't turn on. I thought it was because they weren't charged yet, so I let them...

Beats By Dre / powerbeats3 wireless

Ab
Jul 06, 2018

I purchased a pair of the powerbeats 3 by Dre wireless headphones and they stopped working during my workout. They just shut off, and I know they were fully charged because I just charged them before I left. I came home to charge them again. They were on the charger for 4 hours and the red...

Beats By Dre / beats pill is junk

Gb
Jul 05, 2018

Beats By DreI purchased a Beats Pill 3 years ago and have barely used it. We never left it on the charger and always took great care of it. I got married last Saturday at an outdoor ceremony and took great care in choosing my songs. We had the beats charged and ready to go and as I'm about to walk...

Beats By Dre / powerbeats3

Ra
Jun 27, 2018

I am contacting you due to the poor quality of headphones I have received in the past year. I got wireless Powerbeats3 headphones two times as a gift since last Christmas. The first time they broke within one month and the second time they were stolen in a different country. This upsets me...

Beats By Dre / power beats

Ro
May 24, 2018

Both over ear supports have fallen off. Apple not interested as out of warranty. Offered second hand pair at near purchase price new. Shocking quality given cost. 10 pairs of Beats and now considering Bose - at least you get the quality for the cost. Since the Apple takeover quality...

Beats By Dre / powerbeats 3

Cg
May 06, 2018

I purchased my Powerbeats less than 6 months ago for $200. I called apple to have them service them under warranty; they wanted to charges me 100 + 6.95 shipping. I refused to pay and the first agent kept acting like he couldn't hear me and that the phone was going out. I will never buy...

Beats By Dre / power beats wireless

Sa
Apr 30, 2018

Beats By DreHello I have purchased my power beats by Dre wireless twice now the first pair completely stopped working and I didn't say anything thinking I had a faulty one and now my second pair have completely broke right at the ear piece and I am very gentle when using. I have referred over 20 people...

Beats By Dre / brand new beatsx

Ha
Apr 17, 2018

I recently received my brand new beatsX in the mail on april 13th. I love them! But the ear bud cushions that automatically come on the actual ear buds were not on them, nor were they in the package anywhere to be found. The size is the ones that are the size right before the large size...

Beats By Dre / ryan satin @ prowrestlingsheet.com

78
Apr 15, 2018

https://www.ipetitions.com/petition/BanRyanSatin#.WtD7fDCs4dI.facebook For several years now Ryan Satin, owner of Pro Wrestling Sheets and Pro Wrestling sheets podcasting has engaged in "Troll" like behavior. His Partner Erica Steiner also has engaged in this behavior recently accusing "Ric Flair...

Beats By Dre / powerbeats 3

Jo
Apr 05, 2018

I spent 200 dollars on a pair of headphones. 2 months later they stop charging. Drove 90 minutes to the closest apple store and was told they have to ship out to be assessed. They tell me it takes up to 2 weeks to get them back or a new pair... I thought consumer law was that they repair...