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CB Consumer Electronics LG Electronics Complaints #2-21
LG Electronics

LG Electronics review: LG 30 cu french door refrigerator

K
Author of the review
6:18 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

LG 30 cu French door refrigerator purchased 1/31/25, $2,716. 6/6/26 cooling system failed & all freezer items had to be discarded. Called local repairman, $149 nonrefundable fee for house call, who stated compressor needs replacing, & we have a 5-year warranty with LG & he could not fix & advised we needed contact company for repair. 5-year warranty on compressor is listed in the owner's manual we received upon purchase. We have contacted company 4 times, and each time the next day the request has been cancelled by LG. A repair company was listed on first request for repair; however, they stated they do not do business any longer with LG. The fifth time I contacted LQ customer service, I advised them that due to them cancelling of our requests it would appear they cannot find a repair person, I would like some kind of reimbursement. Refrigerator cost $2,716; I had to discard over $300 in unthawed food. and as it has been over 2 weeks, without a refrigerator, unfortunately, we will have to purchase another refrigerator. We are a retired couple, on a fixed income and having to purchase another refrigerator, since the company just seems to discard & ignore our requests, is quite frustrating and upsetting. Customer service very unhelpful. I felt that we purchased our refrigerator from a reliable company, yet it seems like that does not appear to be the case, and the warranty is not going to be honored.

Claimed loss: all freezer and many items in refrigerator had to be discarded due to cooling system failure. Need a new operating refrigerator

Desired outcome: replacement refrigerator or a refund that could be used toward the purchase of a new refrigerator since this refrigerator only lasted 14 months.

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  3. LG Electronics emails
  4. LG Electronics address
    LG Twin Towers, 20, Yeouido-dong, Yeongdeungpo-gu, Seoul, Korea (South)
  5. LG Electronics social media
  6. Nick
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    Jun 25, 2026
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