LG Electronics

I have an LG Optimus F7 (LG870) that I bought from the Boost Mobile website that has never had a working GPS since I got it in July 2013. I have been through LG's crappy customer service twice now. Each time they have me send it to their repair depot in Texas, they reboot the software, and send back the same non-working phone! No matter how many times I plead, get on my knees begging, crying on the phone, to please help me. Honor my warranty and replace my phone - even with a refurbished one that works, they won't do it! The just say I have to send it back to the repair depot and they determine what needs to be done. Bull CRAP! They just keep rebooting the software and sending it back, totally disregarding that the hardware is faulty and must be replaced. I need my phone replaced. Does anyone know anyone in LG that will actually help?

Boost will not honor their sale, by the way, because they use a 3rd-party to fulfill their orders and told me to pound sand when I asked for their help.

This is to bring to your kind notice that I Mr Graciano Diniz hailing from Goa.i have purchased the LG split AC on 07th Dec 2013.But during the last month of our warranty there was a gas leakage problem occured.so I complained these matter to Mr Santosh who is incharge at the designated office in south goa.He took the unit to the workshop and kept it more than 15 days. After he remarked that it is not a gas leakage problem but only a installation problem.since it was last month of our warranty period, I requested him to take necessary action, as I would not be responsible further for any damage.So after a month the same problem appeared.I brought my own technician n he guided me there is a severe gas leakage, than again I complained to Mr Santosh.No sooner he took my AC unit back to workshop, and after 15 days he complained there is a gas leakage problem.so i requested him please look into the matter because I believe the AC unit is clearly faulty so help the customer in a very special way.I m writing this letter to the concerned authority to take action as earliest as possible as I dont want to face problem again and again.LG says life is good but making our family life very miserable . so please kindly look into this matter and make our life good and happy .I trust and looking forward for your reply and sincere co-operation as earliest as possible. Thanking you. ----Graciano Diniz ( Customer

I am a retired serviceman from the AirForce and have been out of the country for 1 year and 6 months when I was home last I bought an lg washer from HHGreg in my area they delivered and installed it and never used it until I retired from the Airforce. I've used it maybe from 10-12 times since I returned home and 1 day I put a load of clothes in it and left to make a run to return home to water running down my driveway and my garage being flooded with water and my drywall laying on the garage floor and sparks from my breaker box due to a water hose inside the machine coming loose I called the store where purchased they informed me that I was out of warranty. They wanted to send a repair guy out in a few days to see what the problem was he told me just to come out was $69 just to look and they would apply it to the cost of repairs.. I thought about it and looked for my self and seen where when it was (poorly) built their was a cheap hose clamp that popped off and cause the water to shot everywhere. From there cheap machine I had to spend nearly $1700 to replace the drywall and repaint replace the breaker box which shorted out replace flooring wood and carpet and mouldings but the Only thing they will say is I didn't get a warranty with it. Like they would have fixed it and all the damage done. Never in this life again will I buy another product from them.

I had ordered LG tone bluetooth headset white - HBS730 (order ID: [protected]) almost 2 months back for 11.5 kwd from kuwait souq.com. And received it but it had defect and was told by the seller that it will be replaced within 3-4 days time and until today I didn't get it. The seller took back the item and didn't refund the money which was done as COD. And when enquired again the seller made a new order and is asking me to pay again 11.9 kwd and is telling me that it is the company policy! So what about the money that I paid earlier ? And finally after much dispute I was delivered the headset but with even more defects! ... and they are telling that the money cannot be refunded. Kindly help me with this I need my money back or a good product I need justice!

Bought a kitchen set of range fridge and microwave, after a month range not working and hear rings rubbed off. They refuse to do anything about it stating its cosmetic and not address the heating issue. After writing this on the LG consumer page they rejected my comments! I guess they don't want people knowing they screw them over. I even answered one couple stating the heating elements don't work right and are not safe and they refuse to post that!? Lowes cannot believe how bad they are,

Hi,

I have lodged multiple complaints with LG for the malfunctioning of the washing machine purchased less than a year ago. However, the technician has not visited my place to look at the problem. The calls are also closed citing "re-appointment from customer" where as I haven't received a single call for scheduling the visit.

The customer care has provided with his supervisor's number, which is not picked up. The service center number provided by the customer care is switched off.

Please help us in getting attention from LG on this issue.

Thanks,
Guncha Malik

I purchases a $2k lg refrigerator in late november 2012, from hh gregg. The ice maker stopped working in june 2013. Still under warranty I called lg for repair. After lg scheduled an appointment #1, with a service repair provider (Urs), they didn't show up, the 2nd visit time urs showed up with the wrong ice-maker. Visit #3, the ice maker was replaced by urs, but never worked. Visit #4, a different service repair provider (Sa) was chosen by lg; the ice maker was replaced by sa again, but still didn't work. Visit #5, the circuit board was replaced by sa, but the ice maker still didn't work. Visit #6, was scheduled for service today with urs; the same service provider as #1. I just got off the phone with the urs and they deny that I am scheduled for service today. Lg scheduled the appointment electronically and I have the confirmation email. Lg is indicating that urs cancelled the appointment without reason; although the urs insists they never received the request. Lg now wants me to schedule another repair call with urs. Really? Doesn't this fall under the lemon law category?

My LG model BP-620 Bluray player, with a 12-month warranty on parts and labour, stopped working 9 months after purchase. I first called LG customer support and the LG rep told me to return the unit to Best Buy Canada, from whom I had purchased the unit, for replacement. Best Buy no longer carried this model and would only offer me in-store credit of the original purchase price toward another unit. I then emailed LG, drawing attention to the fact that the Limited Warranty existed between LG Canada and myself, not with the retailer, quoting the Limited Warranty provision that “LG Electronics will, at its option, repair or replace the product at no charge to you", and stating that credit of the purchase price constituted neither repair nor replacement and therefore did not satisfy the warranty. The reply from LG stated “….the retailer will only credit you the purchase price of the unit. What you do with that credit is entirely between you and Best Buy.” Again I emailed back that this stance was in violation of the Limited Warranty and asked if they still refused to honour the supposedly legally binding provisions of the warranty. Their response was “this is the return authorization process”. My last email pointed out that “return authorization” is not equivalent to warranty fulfillment. I did not receive a reply.
Bottom line is, based on my experience, consumers should not expect LG Canada to honour its warranty commitments. Buyer beware!

6 months ago i bought LG 3D smart TV..while watching any channel a noisy water drops sound appears from the TV..i called the LG service in my country they came, reset the TV but nothing changed..they want to repair it but i refused it still garanteed and they should exchange it with a brand new TV. didnt take my problem seriously and they didnt care..i wont trust this brand anymore because its untrusfull company

Dear Sir,

This is to being to your notice that I am really fed up of LG local service centre. My complaint RNA130812044988 dated 12th August 2013 is not yet resolved. Service centre guys do not answer the calls at all. they take their sweet time to repair the AC. Today is 18th August and I don't think I will get my AC before 19th August. Every time they take My AC for repair, I don't get before 8 to 10 days. Pls. Open more service centres and keep professional staff. Customer can't wait for 1 week to 10 days.

I use LG AC, LCD Music systems for my both the homes. However, now my faith in your product is not very strong after facing such issues.

Pls. Look in to the matter and oblige.

Many thanks,
Nilesh Dholakia.

We purchased refrigerator (Model no.195 SADG5) four year back on dtd.18.10.2009 from Popular radio & tv centre, Kalyan, Dist. Thane Maharashtra. Which has ten years warrenty period. Since from one month refrigerator was not work, we complaint to LG Customer Service Centre. However your mechanic come home but he dosn't give proper service to work refrigerator properly. From the past three weeks despite our repeated requests Complaint No.[protected] Dtd.06.07.2013 & [protected], Dtd.22.07.2013, LG customer service centre not to be interested to workout complete complaint settle. We have been given incomplete service our refrigerator only once. Last week the service center promised that they would send a mechanic this week. The customer service center (VM-LGcare) was not able to settle our complaint properly also no respose given by LG Customer Service Centre..

So we requested to look in this matter so that to repair refrigerator mentioned above so as to work refrigerator properly.

Thankig You,

Sunay C. Lad
Home Address - Sunay Lad, 201, Prathmesh Poorty Bldg., Dalvi Wada, A/P Manda, Titwala (East), Kalyan, Dist. Thane. Maharashtra India. Pin-421605.

After 5 years the oven stopped functioning properly. It cuts off during cooking, it goes out of control and burns food, it fails to turn on. After 3 visits by an LG tech and $260 the oven still does not function properly. LG had a recall on this product but they insist that the recall is only related to burner problems, not oven problems. Customer service is completely inept and has been trained to behave like robots repeating the same ###ic crap over and over and not having brains enough to process the information you provide. Then, they start asking questions like "is your oven rack properly positioned" and "did you turn the oven on properly". It took me an hour to get to the point where she would schedule the tech come out for a 4th visit. LG ranges are crap and they seem not to be repairable.

Purchased a new LG Tv from Wal-Mart in December, 2012 for our Christmas present to ourselves. It died in early April, 2013. The customer support "Chat" support person refused to even send out a repairman, despite the fact that we had promptly registered the Tv for Warranty in December. The "reset" procedure did not work and the Tv is dead, yet they are unapologetically stonewalling us to even have a repairman look at it.

This behavior is in direct conflict with their warm, fuzzy marketing crap! AVOID their products, unless you want to give them your money and receive nothing but the "shaft."

I would like to know if anyone is organizing a Class Action lawsuit against LG, because there are tons of similar complaints out here on the web.

For the first time in our lives we were convinced we needed to purchase an extended warranty on a LG HE upright washer and matching dryer in April of 2011 by the Sears salesperson. Washer has been working fine until Feb 22, 2013 and never serviced until we were advised by Sears that a recall for our washing machine needed to be addressed for continual out of balance problems during spinning. They told us it was free and would not take long, just a download from the technicians computer. Well, the first technician came on 02/22/13, technician left and the machine has not worked since he left. A second technician was dispatched. He came and said he did not have a flash drive to perform the download again. Another technician dispatched with a flash drive (now week three), he leaves and the machine still does not work. Now the machine needs parts and the repairman is summoned once again. On arrival he is looking for the parts supposedly shipped to our house which (he and us then learn) were on back order but no one told him that. So now we wait for parts to fix a machine that we did not ask for service on and Sears will not do anything but say they are allowed up to 28 days for the parts to come in before they can give us our warranted remedy. So now we know that having this warranty allows for Sears to come in and break our goods, inconvenience us, make it difficult for us to find anyone to speak to about it, and then say the same ole thing. We are sorry for the inconvenience.
Word to the wise (we were obviously not). Do not spend your money in a Sears store. They have lost the meaning of satisfaction guarantee, customer service and internal efficiency towards complaint remediation. Remember, spending your hard earned money in a local store which has one phone number and a persons name for you to call when you have a problem is worth at least another couple of dollars more than the large conglomerates price.
By the way it would not be fair if I did not say that Sears will pay us $25 a week to do our clothes at a laundromat. Do you have one near you and does $25 cover your gas, time and the roll of quarters you need? Of course they will pay for us to rent a washer as well. That is an idea, I will just put the $1400 washer that they broke in the front yard to make room for the rental. One would think that Sears should bring in one for you to use, but then the homeowner would probably say thanks and do not come back with the one you are putting parts in. That is what I would say...
Perhaps Sears should analyze the cost benefit of their policies and remediation, if they know how, or bring in management that understands consumer expectations.

I purchased microwave Oven date 26/01/2011. I don't used Oven regularly but he is not working. I complained Lg Service Center but not response me.

We are calling service support centre for the last three days. They commit that Engineer will be visiting you today but nobody comes and whole day is wasted. Even today (Feb 28, 2013) they in the morning said that support person will visit today for sure but now they say that Engineer will visit tomorrow. For this we have called them at least two/three times daily but no use. LG should not sale products if they cannot provide support. Apparently they have only one person for the whole city i.e. one person for Rawalpindi City and one person for Islamabad. If one person is on leave they cannot provide service to the whole city and for the whole day? Very poor after sales service of LG.

I ordered product from LG Electrics. The vacuum had amazing suction and cleaning power for the first 30-45 days. After that we noticed that it started making odd sounds from a port on the back of the unit which seemed to suck air constantly instead of sucking air through the vacuum area.

I have a lg fully auto front loading washing machine which is purchased in jan 2006. from very beginning it has pcb problem .Company's service provider replaced the repaired pcb every time saying that company told us to replace repaired pcb. Now my machine is not working as it was repaired on 16/11/2012 .I registered a complaint on 3/01/2013 and 4/01/2013 but till now it is pending I contacted them but all in vain I said to give me their senior's no they did not give .I wrote a mail also but no reply I do not understand what to do .I hope from you i will get any solution.

LG AMC Complaint:
I bought LG Washing machine (Front load) with 10 years warrantee on motor. I am quite happy with the product, but during installation and demo time just after purchase, the service man convinced me to buy AMC for washing machine maintenance by telling all lies that after 6 months drum will get dirty and it would not wash. Now it is more than a year and i also verified from showroom, these were all big LIES. He told me that every 3 months customer care will call you and somebody will come for maintenance. More than 1 year gone, and they never called me for maintenance. As I paid around Rs. 5300 for 4+2 years AMC maintenance, I really regret my decision. I checked this from showroom, they told me that the service man gets FAT commission for these AMC so they try to convince. Also showroom guy told that there is not much required for these front load washing machine maintenance, I just need one liquid to clean drums.
After this, I have outright rejected proposal from these service man for taking these kind of LG AMC for my Air Conditioner. So please never go for these AMC. For GOD shake. I hate it left right and center….Offcourse LG products are good. I have Fridge, MicroOven, AC all LG. BUT AMC sucks.