Having problems with LG Electronics?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Customer Service

8800 200 7676 (Russia)
800 545 454 (South Africa)
80 054 (UAE)
+82 264 564 337 (Head Office, South Korea)
+1 800 243 0000 (United States)
+44 344 847 5454 (United Kingdom)
+61 130 054 2273 (Australia)
+43 800 080 040 (Austria)
+32 15 200 255 (Belgium)
+42 810 555 810 (Czech Rebuplic)
+45 78 796 454 (Denmark)
+358 80 005 454 (Finland)
+31 900 543 5454 (Netherlands)
+351 808 785 454 (Portugal)
+852 35 437 777 (Hong Kong)
+65 65 120 555 (Singapore)
+966 800 244 2929 (Saudi Arabia)
+90 444 6543 (Turkey)
+54 800 888 5454 (Argentina)
LG Twin Towers, 20, Yeouido-dong, Yeongdeungpo-gu
Seoul
Korea (South)
Offices

Australia
2 Wonderland Drive, Eastern Creek, NSW 2766
Phone: +61 288 054 139

Canada
20 Norelco Drive. North York, ON M9L 2X6 Canada
Phone: +1 647 253 2510

United Kingdom
LG house 250 Bath Road, Slough, Berkshire SL1 4DX U.K.
United States
1000 Sylvan Avenue, Englewood Cliffs, NJ 07632

Austria
Office Campus Gasometer, Guglgasse 15, Bauwerk 4a/Stock 5&6, A-1110 Wien, Austria
 
Belgium
Prins Boudewijnlaan 41, 2650 Edegem, Belgium

Czech Rebuplic
Zalty Andel - Nadrazni 23/344 151 34 Praha 5, Czech Republic
 
Denmark
Kalvebod Brygge 47 2 sal., 1560 Copenhagen V., Denmark

Germany
Jakob-Kaiser Strasse 12, 47877 Willich, Germany
 
Finland
Ayritie 12 A 01510 Vantaa Suom
 
France
Paris Nord II 117, Avenue des Nations-B.P. 59372 Villepinte 95942 Roissy CDG CEDEX, France
 
Greece
Ethnarhou Makariou St. Delta Paleo Faliro P.O. Box 77331 GR17501 Paleo Faliro, Athens, Greece
 
Hungary
H-1097, Budapest, Konyves Kalman krt. 3/A, Hungary
 
Italy
Via Dell' Unione Europea, 20097, San Donato Milanese(MI), Italy
 
Netherlands
Krijgsman 1, 1186 DM, Amstelveen, Netherlands
 
Norway
Lysaker Torg 15 Postboks 275 1326 Lysaker
 
Poland
ul. Woloska 22, Mokotow Nova, 02-675 Warszawa, Poland
 
Portugal
Quinta da Fonte - Edificio D. Amelia Rua Vitor Camara, 2 Piso 2, 2770-229 Paco de Arcos, Portugal
 
Romania
17-21 Bucuresti-Ploiesti Baneasa Center, 5th Floor Bucharest, Romania
Phone: +40 212 332 491

Russia
Capital Plaza 6~7th floor, 4, 4th Lesnoy Pereulok, Moscow, 125047, Russia
 
Spain
Complejo Europa Empresarial, Ctra. N-VI Km 24, 28230, Las Rozas (Madrid), Spain

Sweden
P.O. Box 83 Esbogatan 18 SE-164 94 Kista, Sweden
 
China
20th Floor, West Tower, Twin Towers, B-12, Jianguomenwai Avenue, Chaoyang District, Beijing 100022, PRC
Hong Kong
6F, 633 Building, 633 King's Road North Point, Hong Kong
Phone: +852 29 095 172

India
Plot No.51, Udyog Vihar, Phase-2 Surajpur-Kasna Road Greater, Noida U.P (201306), India
 
Japan
Kyobashi Trust Tower 15F, 2-1-3 Kyobashi Chuo-ku, Tokyo 104-8301, Japan
 
Singapore
6 Temasek Boulevard #10-01 Suntec Tower 4, Singapore, 038986
 
Israel
11 Galgaley Haplada St. Herzeliya 46733, Israel
 
Saudi Arabia
Sary street, Al Khaledya District, 101 building, 5th floor, 3355 Al Khalidyah unit 5, Jeddah 23423 - 8940, Saudi
 
South Africa
LG House, Rand Airport Road, Raceway Industrial Park Monte Carlo Drive, Gosforth Park, Germiston 1419 PO Box 973, Alberton 1450, South Africa
 
Turkey
Kaptanpasa Mah. Piyalepasa Bulvari No:14 Okmeydani Sisli, Istanbul, Turkey

UAE
P.O. Box 61445, Jebel Ali, Dubai, U.A.E.
 
Argentina
Av. Del Libertador 498-Piso 22 (C1001ABR) - Capital Federal, Argentina
 
Brazil
Market Place Tower 2, Av. Dr Chucri Zaidan, 940-3rd Floor, Vila Cordeiro, Sao Paulo-SP, CEP04583-110
 
Mexico
Sor Juana Ines de la Cruz, No.555, Col. San Lorenzo, Tlalnepantla, Estado de Mexico, C.P.54033, Mexico

Complaints & Reviews

customer harassment!

This is to inform you about your pathetic Services for attending a service call for the monitor purchased just 5 days back which was 2nd LG monitor within 10 days for the same customer at Ulhasnagar. The call was made on 23/08/2007 at 8:15 am to the toll free number [protected] and the complaint number was obtained [protected]. and the assurance was given that it will be attended within 24 hours. but till today the complaint has not been attended i.e. 27/08/2007 time 11:30 AM. In the meantime i had call n number of times to the call center as well as JD Electronics at thane and spoke to many people namely Mr. Pankaj at JD, Mr. Darshan, Mr. Kurlappa Rao, Mr. Vaihav and still in the process to get the complaint attended. As informed this is the 2nd LG monitor gone bad in 10 days and due to that the computer system is returned as no one attended the call from your end. I am very sorry to say that such kind of useless co-ordination and service was not expected from a brand name like LG. and will definitely take care in future to avoid buying such products and make others to follow the same. Pls give me clarification on why the complaint was not attended in the due course and why these senior people are not held responsible for the losses i have to bear due to your service center negligence. I am expecting a reply in this regard as well as the number for the higher authority. This matter will be soon published in all the existing IT Magazine's for your information. Pls don't treat this as an threat. But i will see to that nobody else will suffer from such harassment and pain. The copy of the mail has been sent to TAIT also. Thanks Satish.

  • Pu
    puneet malhotra Sep 25, 2007

    People fm lg came twice but they could not repair it. They told me that they would come but they didnt come even i made lots of call buy they didn't respond.

    0 Votes
  • Vi
    vivek kumar Mar 28, 2008

    My lg monitor has been flutuating since at time of purchase but after one time repaired it is being creating problem again.

    I thought that it was my mistake when i chose this monitor.

    Please help me out if it can possible to u

    0 Votes
  • Mu
    mukesh goel Apr 23, 2008

    I had asked for Service for 3 windows and 1 split AC on 12.4.08, nos. 98C21200582, 83, 84, 85. On 12.4.08, men from service center came and serviced 3 windows and 4 spilts (as per their record well the truth is they did nothing just asked questions and saw the AC) . The truth is i have only 3 windows and 1 split AC .

    On 14.4.08 i complained and subsequently they came again and service 4 splits (as per record).

    From 14.4.08 onwards when io switched my ACs on, they were not cooling, So again on 17.4.08, i compalined nos. N8C4170027 and then i was informed the Acs were not having gas. Technically as informed by trade pundits, AC are serviced only if they have full gas in them.

    So how come my ACs were serviced without gas, thought he truth is that the service man leaked the gas to either extort money or just to harras us.
    Secondly how my 3 windows and 1 split AC have become 3 windows and 4 spilts.

    Pls take this issue seriously and revert back immediately on my no. +91 9999 1010 70.

    Mukesh Goel

    0 Votes
  • Vi
    Vivek Patel Nov 02, 2008

    How can i get PC suite for lg kp220
    please inform me on my e-mail.

    0 Votes

poor service!

Today is Aug 6th and there is nobody willing to answer anything about this. My wife Sangita Jain has made a...

poor customer care

I called LG customer care twice and lodged my complain for replacement of certain parts. Both the time no one came to my residence and the status of the complain in their record shows as closed.

Is anyone hearing??!!

  • Jo
    jogesh thapar Sep 13, 2007

    regarding glass tray not recevied at time of delivery of microoven,reference to compliant no w7c91104455.
    please look in to matter immediately ,as i am following on same issue for last 1 month.

    0 Votes
  • Sh
    sheerine advani Sep 17, 2007

    I have lodeged a complaint with LG 2 weeks ago and have been caliing up every single day. There is absolutly no follow up. I have never seen such poor service

    0 Votes
  • Ra
    raju Aug 27, 2008

    During bootup my pc crt monitor brightens excessively with greenish yellow light. this is an intermitant problem. The complaint was registerd with LG service centre (No. is) S8C81904016. But so far no service personnel reported to me though I am contacting them almost daily over the phone. They offer lame excuses.

    0 Votes
  • Gu
    gurushanth Oct 14, 2008

    I purchaged Air condtion Yestarday on 14-10-08, They told next day itself service engineer will come and install the AC, But they have not come, I Have Contacted LG customer care but its of no use no response from them till now, I am repeatdlly calling but no response.

    0 Votes
  • Na
    narayan Oct 19, 2008

    I have lodeged a complaint with LG dvd player 1 weeks ago and have been caliing up every single day. There is absolutly no follow up...

    0 Votes
  • Mo
    MOSHE DEYON ALEXANER Nov 01, 2008

    hello sir, madam
    i had purchased a product of LG... product code no. LG-CTY29FD7RGE on 12 jan 2008,
    On 29 nov 2008 i had complained and request id is W8CA2900162.but after calling ur coustamer care 4-5 times not a singal engineer had not visited 2 see my t.v .and ur telling us that in 24 hour our engineer will visit ????
    ther is an reqest from me 2 visit ur engineer .as soon as posible ...

    0 Votes
  • Ab
    Abdul Azeem Nov 10, 2008

    Hellow,
    I purchased 1 of ur proudact LG wasing machine From ur dealer in tamil nadu, kanitakumari district, Sundar Radios, nagercoil.On 4th novermeber, at that time they told me that they fix this wasing machine to ur home & also they will give demo next day bt still 11th november and also iam daily calling ur dealer and telling i buy wasing machine for wasing my cloth not for keep in showcase.if i want to use this one or not, they are telling today service people will but still there is no 1 from ur service people, realy i fed up of ur service, now iam thinking i went to buy LG.i chouse LG for 1 good service.but now iam thinging y i went to the LG.this is ur poor customer service.

    0 Votes
  • Sa
    santosh gupta Nov 14, 2008

    My Lg Moniter is Dead . It Should Not be stareted .

    0 Votes
  • Ra
    Rajalakshmi Janakiraman Nov 24, 2008

    Dear sir,

    sub: my old complaint dated 14th nov 2008

    with ref to above, i have purchased LG CTV 29" from Veritas Next Pondicherry on 25th April 2008. the colour batches are all the time displayed in screen. the local service personale changed the picture tube 2 months ago. again there is same problem is persisting. they are not taking care to repair or replace the TV. hence it is requested to take necessary steps to rectify the problem immediately. also replay to my email.

    yours faithfully
    Rajalakshmi Janakiraman
    #30, Indiranagar extension
    Gorimedu
    Pondicherry - 605 006
    Phone: 0413-2272856
    Mobile: 0-9345771491
    email : [email protected]

    0 Votes
  • Li
    Lingadurai Dec 26, 2011

    I received from Sundar Radios Nagercoil LED 26" LG Company(Date:24-12-2011).I taken my home.But Not installation.So please send your person immediately.
    My address
    G.Linga Durai
    S/O P.Ganapathy(Late)
    B-270, Anuvijay Township
    Chettikulam
    My mobile No:7598625405

    0 Votes

poor service!

LG washing machines stink. I bought the washer and dryer at home depot in december 2017. It broke down in march of 2017. It took until the end of june to get it repaired. When i called service three times they gave me repair places that were either over 50 miles away, didn't service what they didn't sell or wouldn't return my call. when i finally got a repairman, they ordered the part. I was told it would be 3-5 days. after 10, i called service again and they said no part had been ordered (which i knew wasn't so). My repairman kept calling as well. After 9 weeks the part finally came in and was repaired. the repairman said they would no longer do LG repairs because of the hassle that LG gave them on my and other repairs. Do yourself a favor and do not buy LG anything.

  • Lo
    Lorraine Effa Jun 08, 2007

    Front load clothes washer and clothes dryer I bought in summer of 2017 and were expensive machines. What a piece of junk! The washer never did work right, it could not seem to do a final spin, it would say it was unbalanced. I finally realized a front load should not be this much trouble. I contacted the store I bought it from, they were little help and LG was horrible to deal with. I ended up being 6 out 8 weeks without a washer while they tried to repair it.

    Finally LG agreed to reimburse the store I got it from AFTER I told them their next contact would be from my lawyer.

    The store I got this piece of junk from agreed to letting me take a Whirlpool which is a great machine.

    I still am stuck with the LG dryer and am not happy with it. It works but poorly built. In my opinion, both LG appliances were very poorly built compared to the Whirlpool washer I now have.

    I do not ever recommend LG appliances after my experience with them.

    0 Votes
  • St
    Steve Reffner Jul 28, 2007

    Same problem on my end - both the front loader washer and dryer are the pits. The washer has been serviced several times under the Best Buy warranty I purchased - the problem - over and over again is, 'You are using to much soap". I am down to about 1 teaspoon and smaller loads just to get laundry done. What a waste of money. The dryer takes 80 minutes to dry 7 towels...

    LG... Never Again!

    0 Votes
  • Bo
    bogo Nov 07, 2007

    I agree completely, in fact the repairman LG sent me, told me about the same issue happening to lots of people but LG tells us we "obviously need to get a different repairman" They (LG) just don't want to deal with anything but sales! They stink... I'm not ever purchasing anything LG again... I even traded in my LG Phone!

    0 Votes
  • Li
    Linda Mar 04, 2008

    My washer, bought 10/13/2017, is under extended warranty. Since 11/15/2017, I have had a new motor and a new inner and outer drum put in and it still leaks. I am on my third "authorized" LG repairman. He has ordered ANOTHER inner and outer drum. With the money LG has spent to try and fix a known defect on their machine, they could have bought me a brand new one.
    My complaint file with LG Executive Services (one step above customer service) is about a mile thick. They keep telling me that they are doing ALL they can. Since when should it take 3 months to fix a washer. Is that REALLY all they can do?

    NEVER AGAIN WILL I BUY AN LG PRODUCT.

    0 Votes
  • Pp
    ppayne Apr 03, 2009

    I am with all of you that have purchased LG Products. I am feeling that what we all need to do is to all get together and start filing class action suits against LG. If everyone has there information documented, I feel that a court would have them do a recall or do some type of compensation for all of us that have been dupped. We have to stop talking about these things and start showing some action against LG. I would like to start by saying that I am personally going to my Home Depot where I purchased a whole package of upgrade LG appliances for my new home. If Home Depot gets involved and stops selling there products then just maybe we can get thru to LG. Anybody on Board?

    0 Votes
  • Pa
    Pablo Apr 16, 2010

    Three weeks ago I placed a call to the Home Depot Extended Warrenty Company regarding my LG washing machine that I purchased at Home Depot in November, 2017. Several days later the company Superior Electronics came to my house and informed me that the part needed to repair my washing machine was not in-stock and that it would take at least one and half weeks. When I complained that this is crazy, both the warrenty company and the technician indicated that it is extremely difficult to get parts to fix the LG washing machine. If that is the case why are these washing machines still being sold? Yesterday I waited patiently for the technician to fix my machine only to find out that the problem was misdiagnosed and so I begin the waiting game again. This time they tell me the part is in stock so hopefully they should have it in a couple of days. I've called the warrenty company, the store I purchased it at, and the Home Depot Customer Care Center and was told by

    all that there is nothing they can do about it. It's completely insane that a washing machine that is not even three years old needs to be repaired and even crazier that no one will take responsibility. I WILL NOT SHOP AT HOME DEPOT AND SUGGEST THAT IF YOU ARE EVEN THINKING OF PURCHASING A LG WASHING MACHINE YOU THINK AGAIN. I am not a happy customer and hopefully will have a working washing machine before 4 weeks have passed.

    As a result, I have had to spend money to go elsewhere to have laundry done. If this was a car, they would have given me a rental. I don't think I'm asking too much to be compensated for this inconvenience.

    0 Votes

software for operating fwp on vista

I have a laptop HP dv9220us operating on Vista (pre-loaded) and I want to use my existing FWP -022 [protected] for connecting to the internet. The CD provided with the data cable contains software support only upto XP and not for Vista. Repeated visits to Web world (near Odeon cinema-Ghatkopar) have not borne fruit and neither has request on the company website.

It is requested that necessary software for operating this FWP (LG- LSP 340 E) may be provided or source from where available may also be indicated.

Regards,
Rangarajan.

  • Vi
    VINAY Sep 12, 2007

    Reliance wants to make huge money with this. Thats why they are offering to exchange the instrument at a price instead of the simple route of software upgrade.

    0 Votes
  • So
    Sony Oct 04, 2007

    Same happened to me as well. My new laptop has Vista pre loaded. Web World and customer care does not have his software or they don't want to help customer with simple software upgrade

    0 Votes
  • Am
    amit Nov 24, 2008

    no comments

    0 Votes
  • Kh
    KHALID BASHIR Jun 02, 2009

    I have a laptop HP dv5 1104tu operating on Vista (pre-loaded) and I want to use my existing FWP Connecting to the internet. The CD provided with the data cable (usb) contains software support only upto XP and not for Vista. Repeated visits to Web world (near Odeon cinema-Ghatkopar) have not borne fruit and neither has request on the company website.

    It is requested that necessary software for operating this FWP (LG- LSP 340 E) may be provided or source from where available may also be indicated.

    0 Votes

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free

partially defective freezer

Our LG refrigerator model GR-B197WVS is a few months out of its warranty period. We cannot adjust the temperature settings for the Freezer and Refrigerator. Consequently the lowest shelf and the two crisper boxes cannot be used as their contents freeze.

I would be grateful if others who have had the same problem would write to the manufacturer in South Korea.

most poor customer service!

I've bought a LG 17" monitor on 08-08-2007. But it was run only 10 minutes from its beginning. Then i called the customer care they said that my monitor will be repaired or any technician will attend the call withing 24 hours. But nobody came to my place within 36 hours. Then i again called 5-6 times to customer care but nothing happened. Finally they gave me a telephone no of their service depot. The number is [protected] and ask me to make call & request them to attend the fault. But the staff of the service depot misbehaved with me as i made a very big mistake by buying LG PRODUCTS. So my personal experience is that the LGH PRODUCTS & THEIR CUSTOMER CARE IS TOTALLY BU***HIT.

  • Pa
    Patricia Small May 27, 2009

    I purchased a large LG Monitor and would like to know how to clean the screen It develops small water-like spots and my special cloth does not remove them can I use alcohol or water please advise I have no manual and wouldd love to have one thank you, Pat Small [email protected]

    0 Votes
  • Pa
    Patricia Small May 27, 2009

    how do I clean the LG flat screen

    0 Votes

faulty tv!

I bought LG TV over the internet from LGezbuy order # 231605, that was the biggest mistake that I ever made. Living in US for so long, i thought that like how things are bought here over the internet, it would be the same for india, but I forgot, India can never change. LG being such a big company, should have better service.

Its not been even a month and the TV sound system is bad, and LG tell me that they don't have the parts to repair it and don't know when they would get it. It looks like that they have sent me an old system since they sent me a mail when I ordered this TV that they didn't have the model available. Now when I tell them to change the TV they that they cannot since I have used it for a month and don't know how long I have to wait to get this resolved.

I know that never again I will buy for LG again...

  • Kr
    Krishnendu Kunti Jul 27, 2007

    Hello Vijay I too have same complaint and my situation is even worse, I bought an LG 285 liter refrigerator from day 1 the set did not work. First when I requested LG customer care to send a technician they obliged only after 4 days of wait (I had to bear all this non sense in sweltering heat of KOLKATA). On inspection their technician told me that there is a leakage in the compressor, on enquiring how many days will it take to replace the unit they did not have any answer and gave me some contact number that no one ever picks in LG office. At present I am at mercy of LG India to bear the heat with no definitive answer from their end. I am really disappointed with my experience with LG and would make it a point to write to different forums including Infosys bulletin board so that some people will be spared the harassment courtesy L FG India. Thanks Krishnendu

    0 Votes
  • Sd
    SD Jul 31, 2007

    i am damn irretated with the service back up, its been 45 days they have not been able to repair my split AC, i live in gurgaon, I hope things improve with them or else its going to be very difficult to keep a relation with them. i wanna now throw all lg appliance from my house (3 fridgs, 19 AC, 4 TVS washing machines)

    0 Votes
  • Ji
    Jitendra Aug 09, 2007

    Very much true. LG is supply inferior quality material.

    0 Votes
  • Ja
    Jayesh Oct 08, 2007

    Hi, I have another kind of a problem. I bought a LG TV Flatron Golden Eye TV on 25th Sept from a dealer in Mumbai. Last week it got automatically Turned off. Its been more than 5 days that there is no response from LG. Then i asked for a replacement and it seems LG does not have another piece as of now. How is such a thing possible. I have heard so good things about LG customer service, but this is a real bad experience.

    0 Votes
  • Sa
    santhosh shetty Aug 28, 2008

    To
    The Head
    LG services
    India

    Subject; Regarding My complaint ID No S8C81701788 dated 17th august 2008.S8C72502276 on 25th July 2008

    I am Santhosh Shetty writing from Mysore. I have purchased LG Color TV model No 21FD5WGE-TB, 803DREX004004 DATED/04/05/2008 . Since from the beginning, I am unable to watch TV properly. Within the three and half month four times TV was dysfunctional. Whenever I have given the complaint to the customer care I have received message saying that within 24 hours your matter will be settled. But as on the day this is the 11th day from the compliant. I have not received any message about my TV status. When I called the Mysore head Mr. SURJITH ANNAND he has told me that within half an hour your TV will replaced. I told them I am lodging the compliant to the consumer court. For that also he said Ok. But after four hour when I called to his mobile No 09986506116 he has not answered and cut the phone.

    AFTER THIS INCIDENT I CALLED TO YOUR CUSTOMER CARE NEW DELHI THEY HAVE GIVEN THIS EMAIL ID.
    THIS IS MY LAST EFFORT

    NOW THE ONLY WAY THAT I AM REGISTERING THE COMPLIANTE TO CONSUMMER COURT


    Santhosh shetty
    Mysore
    94482 154 87 ( you can call at 11.45 am to 12 noon and 1.15 pm to 2 pm and evening after 5.15 pm - in between you can send the only message)

    0 Votes
  • Ma
    man123 Aug 18, 2009

    LG is also becoming a fraud company. Number provided on website not working. online complaint registration not working. Customer care does not know anything.

    Total dissatisfaction.
    never Buy LG product.

    I am planning to file a cse against them in consumer court. If you also want to do same, contact me at [email protected]

    0 Votes

poor product, useless warranty!

On May 18, 2002 I purchased a 14,000 BTU Hampton Bay window air conditioner from Home Depot. On May 15, 2007 I began having problems with the unit. According to the manual, my unit has a 5 year warranty.

I called the customer service number that was listed on the owners manual and it connected me to a person in India and the nightmare began. After quite a few phone calls, some over an hour long, they authorized service. They are disputing the warranty, and twice , have asked me to fax them a copy. First they told me that two years after I purchased the AC, they changed the warranty and another person told me it was a typing error.

It was then determined that the part needed for the repair was no longer available. However it took quite a few phone calls to get this figured out. Finally, they told me that they would have to give me a new unit.

Now the problem is: They want a copy of the receipt which is so faded that it will not be readable if I try to fax it to them. When I purchased the unit, I promptly sent in the warranty card and I still have the stub. I asked them if they could check their records because this would have the purchase date. I was told the card was for product recalls only. I hung up the phone and pulled out the stub and the first thing it says is " By completing and returning your product registration card you will receive these important benefits". First thing listed is Warranty Confirmation". So I called them back and read it to them and it didn't help at all. Finally after being on the phone with them for so long, my phone went dead.

I then went into Home Depot with all the paperwork, including the receipt and explained all of this to the manager. He is trying to help me but as of June 26, 2007, this is still unresolved.

Lisa S.

  • Lg
    LG MAKES JUNK May 02, 2009

    I agree with the previous person who had a horrible experience with LG (Hampton Bay) air conditioners. I bought two LG air conditioner units and BOTH went bad in 13 months. Both of them lost their freon obviously do to POOR DESIGN.

    I noticed LG does not warranty the problems I experienced because I am sure they KNOW ABOUT THE PROBLEM, but deliberately sold defective units to the consumer. This is dishonest, unethical and morally wrong. It is obvious they do not give a damn about producing and selling quality products. All they care about is screwing as many people as they can.

    The LG (Hampton Bay) warranty is USELESS. It would have cost me more to get the two units fixed than it would cost to buy two more air conditioners. I will NEVER BUY ANY PRODUCT BY LG, HAMPTON BAY OR ANY OF ITS ASSOCIATED COMPANIES (RIP OFF ORGANIZATIONS).

    I am tired of thugs swindling people out of their hard earned money.

    I WARN EVERYONE: DO NOT BUY LG/HAMPTON BAY PRODUCTS. I bought TWO LG air conditioners and BOTH FAILED within 13 months. LG makes JUNK. LG's warranty is totally useless.

    DO NOT BUY LG JUNK. THEY MAKE GARBAGE.

    1 Votes
  • Be
    betillo5 Jul 30, 2016

    I have nothing but LG appliances and have not had a single issue with any of them. Maybe if you didnt wait til 3 days before the warranty expired you could have had this problem fixed, but it sounds to me that someone wants a new unit and is using the warranty to get it.

    1 Votes
  • Sa
    Salah KHan Nov 01, 2017

    DO NOT BUY LG THEY MAKE GARBAGE. i agree with that

    1 Votes

poor customer service!

My DVB412 set top DVD player worked fine for a two years. My kids have a Thomas and the Magic Railroad DVD they love. After a year of working fine (2 to 3 times per week) it started giving a cannot play region 1 disk error (but would still play other region 1 disks). The Zenith site gave a fix for the DVB312 for this problem. I e-mailed a question (would this work) and the answer was call customer service. This is poor - how about answering the question - I was very explicit in the email. I called the Customer Service line 3 times. The first time I was cut off during the service rep asking basic information. The second the (different) service rep was very sure that I need to download new firmware (or a driver he called it a few times). There is no firmware or drivers on the site for this DVE player. The third time I was told that yes, there are no drivers or firmware for the DVB412, but I needed to send it in for service (for $69 for a quote plus parts) to get it fixed AND I was told that the DVB312 fix would NOT work - do not try it. This seemed excessive so after surfing a bunch of other sites and seeing that many people recommended the DVB312 fix for the DVB412 I tried it and it fixed the player. I never got any correct information from the customer service line (and they were VERY sure of themselfs). I almost got cheated out of a significant part of the cost of a new DVD player when all I needed to do was reset my current player.

I see no reason to ever call the customer service number again - each call is answered with different and WRONG information and all they want to do is see if they can extract some extra $$ from the customers with un-required service.

defrost flap under the freezer

The refrigerator is 6 months old and it is under warranty period. The defrost flap under the freezer was already damaged during installation of the refrigerator. Though your engineer attended the problem but he did not solve the problem properly during the installation. Now it is six months old and the problem is still not solved after placing continuous complaint to the dealer. Though the engineer visit the place but could not solve the problem. I feel so sorry for this.

worst after sale support services

I have bought Split AC (Jet Cool model C186KLA2) last month i.e. 06 May 07. But I am facing problem in AC from day 1 which do happen to new product sometimes. But renowned firm should have exceptional after sale support services to satisfy their valuable customers later on. But the way customer services provided to me is eye opening for others who intends to buy LG products in future. The customer services of LG at Pakistan had by passed all the norms of the business.

I don’t want to go into details of all. After more than 150 calls & frequent pursuance, the customer service in Pakistan has provided me used one and down model i.e. KLA1 against my new and up model i.e. KLA2. Prior replacement, they told me that they are going to replace my defective AC with same model and only less than one month used AC installed in the office of their branch manager. I accepted their offer because I already had enough mental tension and fatigue to resolve this issue. But, It was my to my surprise when I saw AC is quite old and also, model is KLA1 instead of KLA2.

At net shell, I got old and down model split AC in lieu of my new and up model Split AC KLA2.

I had emailed Customer Service Department of LG Head office Korea but nobody bothered to respond to me. I may advice to LG Head Office at Seoul, Korea, to take serious note of it, otherwise slowly and gradually other firms will snatched the market of LG product.

unwarranted noise in air conditioner, zero cooling

I have purchased a LG AC last year. On day of installation it encountered a noise but till date no one has come to attend the complaint. It has also has a zero cooling. Stay away from LG!

  • As
    Asish Sen Apr 15, 2008

    Customer Care, LG
    Tuesday, 15 April 2008
    Sir,

    Subj: Replacement of noisy fan of LG 1 ton window a/c within 20 months of purchase.

    I purchased two 1 ton window machines – one in mid 2006 and the other in mid 2007. The older machine (2006) was working very quietly till the third service was done last week and suddenly after a few days it started making noise. Against my complaint, a mechanic came, inspected and reported that the fan motor will have to be changed – the bush need replacement – being a sealed unit, the motor will have to be changed. Yesterday, I was informed that it might cost about Rs. 1400/- for replacement.

    Sir, my question is, what is the trouble free life of a LG air conditioner? I have two other air conditioners running without any parts replacement for over 8 years. Burning out of compressor due to low or high voltage supply is understood, but fan motor bush bearing noise (after servicing) is something I have never heard of. It was absolutely noise free till the 3rd servicing was done, when the machine was taken out from the window, washed and re fitted for which I had to pay Rs. 250.00 – the machine being out of warranty by 6- 8 months or so.

    Kindly keep the Production and Q.C department informed about the quality of your airconditioners these days, so that they can take steps to improve upon the company’s product quality and service.

    I am also sending copies of this letter to appropriate places through e-mail


    With kind regards,


    Asish Sen,
    AL-206, Sector 2,
    Salt Lake, kolkata 700091
    e-mail: [email protected]
    9903413693 ( mob)

    0 Votes
  • Su
    Subhasish Majumder May 16, 2008

    The same problem has come in my LG 1.0 Ton Window unit (Intelicool) after using it for just a year. The bush bearing of the fan motor has gone off causing noise.(The coils have been cleaned periodically in between).

    -Subhasish Majumder
    Flat -B/602, Durga Apartments, Sector-10,
    Sanpada, Navi -Mumbai-400705
    E.mail - [email protected]

    0 Votes
  • He
    hemaldavda May 26, 2008

    vikram enterprise
    50nagdevi street
    masjid bunder
    mumbai
    i have purchased a ac of lg 2003 and the after sales service is very bad in lg.there has been only 1 service after that.
    we had called many a personnels for this purpose but it was fruitless.
    we have given amc contract for the a/c as soon as the warranty was over to sai service.
    The company is surely loosing customer base as for the mouth to mouth marketing,
    very non responsive service
    the person we had called
    mr.vaibhav=9820141471(50 times)
    mr.chandu=9322499995(100 times)
    mr.pankaj khandewal=9820720062(3 times)
    saienter prises mr.matthew=9322658378(40 times)

    mr mahesh padala technician of sai entreprises challenged us we will not collect a check from you of yearly contract so if company is not interested plase buy back the a/c we will rather buy another brand
    if you not not give response we might take legal action
    and go to consumer court.

    0 Votes
  • Sa
    sanjmasi83 Apr 22, 2010

    i purchased lg window ac intelocool on 16th apr 2007 since installation the unit is very noisy while working there is a humming sound when compressor starts and it lasts while on working .so many engg.visited but my problem of humming sound is not solved .it feels as if i am using air cooler not an ac .so much sound that it's very disturbing while sleeping in night.my compressor is in warranty period of 4 yrs my question is whether my compressor will b changed .any suggestion will b highly appreciated.
    rgds

    0 Votes
  • Jj
    jjlg May 18, 2010

    Hi All

    Can any one tell me how to escalate this issue to the highest level. I purchased a 1.5 tonn Split LG AC and from the third day itself it is not cooling the room.

    And no service man comes to attend these complaints. I just want to write all f**** words for these. But for the sake of maintaining the decorum, am not doing it.

    Can any PLEASE GIVE ME THE LG CUSTOMER CARE/ ESCALATION PROCEDURE.

    ALL MY MONEY GONE WASTE...

    0 Votes

bad attitude of service representative

Today i submitted my LG Cellphone (CDMA-Reliance) (because of minor problems) to one the LG Service Centers in Nagpur (Spectrum Marketing, Shop No.2, Dharampeth Towers, West High Court (WHC) Road, Dharampeth , Nagpur - 440010).

They gave me one phone number for checking up the status of cell phone. In the evening when i tried to contact the service center on the given phone number then i found that no one is picking up the phone. After trying for almost one hr continuously i tried on internet to look for some alternate number to contact the service so that i can get the status on my cell phone and service charges before going to service center to pickup the cellphone. On internet i found one alternate number and tried to contact on this new number then some body from the service center picked up the phone. I showed my dissatisfaction to him why they are not picking up the phone if they are giving that phone number to all customer. To my surprise, that service representative reacted in such a way that nothing has happened and he coolly said that that number is not working for sometime and it is very normal thing for them. I asked him then why they are giving this number to all customer if that number is not working. Then to my utter surprise, that person told me that it usually happens and there is nothing to shout on. I was very surprised to observe such a pathetic display of customer service. I would urge to LG India to look in to this matter to improve their customer service.

Name of the person who gave me the non-working number is Himanshi Jaikalyani.

I hope to see some improvement and some action taken by LG India.

Regards,
Sanjeev Singh.

  • Sh
    Shyam Apr 24, 2009

    Dear LG Care,

    I bought LG front loading Washing Machine on last month 31/03/09 on the day I got replacement for that product because which has manufacturing on 2007 3rd month and also that product with lot of damages and buttons are not working fine, white color paint had damaged on left a side. I have raised the complaint to customer care they told please contact Chennai manager Mr.Vijay.Ph:65510501.Last 15 days I am keep on trying this phone but phone was always ringing no body pick that phone. Still I didn't get any call or message from LG services. I never see this king of services and Product in my life. Very worst services LG provide into Chennai. The entire customer suffered on that. Nobody take responsibility to clear this problem. They are focusing only on selling the product which had manufactured on 2 years before.LG India please stop these kind of service and Product distributing to your customer and please give very good solution for my complaint. Please take immediate action against your service center

    0 Votes
  • Br
    Brijrajsinh Jhala May 23, 2009

    Hi,

    I am having LG freeze and faced problem of extra cooling. Everything gets freezed like ice in my freeze :). Finally I have complained about it to LG customer service. After a week, received a call from one technician and asked me that he wants to visit my place. I requested him to come on saturday. He said OK. After that around two saturday passed and nobody called me and I called to customer care and remind them for complain and talked with Some seniors.After that i received a call from technician and asked me to log new complaing as old complain is closed as they need to resolve the request in some specific time. I again logged complain and called him and he said he can not come today he said he will come on monday. I requested him to visit in saturday as i am available on sat. at my home.He said i will try. Finally nobody has come. Again I talked with some superior of LG but could not get any help.In sort i logged a complain on 11th May 09 and today is 23 May 09. Nobody has visited at my home and resolve my problem.

    I really want to replace my all LG appliance with some other company. Really its so poor service of LG India

    Brijrajsinh Jhala

    0 Votes

very poor machine and customer service!

I have purchased LG washing machine 7512HN. Machine arrived on Sunday 20th May 2007. I had asked for longer inlet water pipe. The service centre has been delaying giving demo saying the pipe is not available. For this purpose the machine is lying idle for almost 1 week. Calling LGs customer care number also get response that the technician will come today. Every day the reply is same. The service center does not even bother to convey us that they are not sending or sending technician.

I am at loss to know whether LG has scarcity of pipes or service centre is delaying it. To ask them for demo, I have made atleast 20 telephone calls. Even then the answer from service centre and LG customer care is same. The person will visit today. But eventually nobody has come till now Saturday 26th May 12:45pm.

poor quality product!

I purchased A/c from Samudra Sales, situated at Jamanagr(GUJURAT). I advised by the dealer I have called a...

customer displeasure and dissatisfaction!

I booked an LG air conditioner with an LG distributor. In Chennai its peak summer and everyone wants an AC. I...

wrong information given

The Dealer of the company was given a credit card for payment of combo offer of LG microwave + LG vacuum cleaner for Rs. 5999/-. The buyer had a card which was offering 10% payment on purchase during that festive season. But the dealer insisted on taking on the other credit card and assured that 5% rebate shall be given on that card and he charged 2% extra on the bill. But the buyer did not get the rebate in the bills of the credit card. The dealer was contacted but he refused to talk. The buyer has incurred a loss of 10% (in case of the card he offered for payment ) + 2% charged extra by the dealer. A total of 12%.

faulty compressor replacement

I purchased an LG 1.25 ton ac in 2000. The compressor stopped working 10 days ago. I got the ac fixed by LG authorized Synergie Services. They presented me with Rs. 5600 in bills (bill nos. 3241 and 3235) for replacing the compressor. 4 days later the compressor stopped working again. When the technician took it out I saw a sticker on the compressor which had a manufacturing date written on it: 19.12.2000. The compressor model number was RN220CYQT manufactured by Mitsubishi. I have a photograph of this sticker. It means that Synergie has either put in a 7 year old compressor or not replaced the compressor at all. This is robbery. When I bought this to their attention they were very rude to me. I spoke to the manager who denied any wrong-doing. He said he simply installed compressors that were issued by LG. I find it hard to believe that a company like LG would send out 7 year old compressors. I also did not get any certificate or guarantee card for the supposedly new compressor.

  • Wz
    WZ May 18, 2007

    I have to say LG has the worst product and service, and SHOULD BE PUT OUT OF BUSINESS. I will never have any LG products again. I have very bad experience with the LG. I got one refrigerator from Best Buy on March, 2004 which cost $1664 and the sealed system (the warranty for the system is 7 years) had the problem after one year (June, 2005), the tech support came and had it fixed. After a few months later (Feb, 2006) the same problem happened again. I had to call customer support and escalated this case to the manager team. After more than SIX weeks, I finally got it replaced with a NEW one. One year later (May, 2007), the same exact problem happened again for the NEW one.

    Since the Labor is out of warranty even the part isn’t, I have to pay $87.50 for one local service Center which was authorized by LG customer service came and found out it is unrepairable system problem. But the LG Tech service insists it is repairable and wants me to call another service center for repairing. And I have been told by one of their supervisors -- Brain that I have to go through all the 7 service centers in my area if one can’t repair for me and pay all the service charge by myself. This is so ridiculous, I already trashed hundred dollars worth food and living without refrigerator for months in all the three instances.

    Please all of you go ahead to file a complaint to Federal Trade Commission:

    https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01

    This is going to help Federal, State and Local authorities to investigate their possible illegal practices.

    0 Votes

service deficiency

A copy of email to:

Singapore Radio House, Banga Road, Phagwara-144401 (Pb)
LG AC BY SINGAPORE RADIO HOUSE, BANGA ROAD, PHAGWARA.

NOT GIVING SERVICES AS PER SCHEME

Mr. Rakesh Kumar of Sudhir Sweets, Central Town, Phagwara had purchased a 2 G A.C. Split Unit 1.5 Ton as mentioned in Tax Invoice No. 23596 dated 29th June 2005 from M/S. Singapore Raio Corporation, Banga Road, Phagwara Ph [protected] under the Scheme of 3 free services with in one year of the date of purchase. As from the date of installation he got trouble & reported the matter to the dealer & concerned Service Engineer. On the first visit by the Service Engineer at my shop at Central Town, Phagwara, the said Engineer could not rectify the fault in A.C. On my number of telephone calls & visits no service engineer visited my shop to do the free service afterwards. Then Mr. Rakesh Kumar personally went to Singapore Singapore Radio Corporation & inquired about the service procedure. The owner told him that for getting first service you have to go through us and rest of the services will be made by company’s service engineer when it is due. As it is in their record. Hence he requested him to immediately send the Service Engineer to rectify the problem. The owner promised to send the Service Engineer tomorrow. But the Service Engineer reported once and could not rectify the fault. From that date nothing has happened so far except getting false assurance every time. So, it is a Case of Very poor service.

Now I request the concerned authorities to replace the defective A.C. as the set has not been working from the day one. From the first date Mr. Rakesh Kumar of Sudhir Sweets is saying that the set is defective so its better if this be replaced by new one. As he had been facing the problem and hundreds of visits and telephone calls to the dealer had been of no use.

Thanking you,

Yours truly,
(Rajneesh Madhok)

  • Go
    Gopinath Oct 25, 2007

    Customer engineers are not used to give call slip while they are coming to the customer site, they used to charge the service charge without any receipt. I recently changed my Spin Door in my Semi Automatic Washing Machine through your customer service center at Udaipur (Rajasthan) - India. The CE who attended my call told that he forgot to get the bill book to give bill for the item for which I paid and committed to give the bill later. But so far he didn't given the bill. He used to charge less amount without making call slip or bill.

    0 Votes

In The News

Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints
If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
A consumer site aimed at exposing unethical companies and business practices
ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
You'll definitely get some directions on how customer service can best solve your problem