Bruush’s earns a 1.0-star rating from 1 reviews and 1 complaints, showing that the majority of customers are dissatisfied with their oral hygiene products.
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Beware, no after purchase support and no refills
We bought two of these in March of 2023. They are easy to use and the battery lasted without a charge on both for a month while traveling in Italy. I setup the subscription to receive refills in 6 months. Instead they setup for 8. I emailed multiple times and called once leaving a message to get the subscription moved up to six months for replacement. Weeks later I received no response to my emails and they did not return my call. I decided to take it upon myself to cancel the subscription and restart. Instead of 6 months out it picked March of next year for replacement. On the website all refills are sold out. I can’t find alternatives. I can understand if the popularity of the product caused a shortage but their lack of response to multiple emails and a phone call is unacceptable.
Recommendation: Avoid this product at all cost!
Bruush Complaints 1
Charging Stand ordered, but never fulfilled or received.
On August 29, 2023 I ordered and paid for a replacement black charging stand, after a month and a half of trying to get my product, emailing and attempting to call on several times (the phone number has been disconnected) to the company without any response, I then decide to submit this complaint. At this point, all I want is my money back, but it appears that the company is out of business, because they have not responded.
Desired outcome: A refund for the item I never received.
Is Bruush Legit?
Bruush earns a trustworthiness rating of 68%
Generally safe, but check closely before sharing details.
Bruush.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Bruush.com you are considering visiting, which is associated with Bruush, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- Bruush.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The bruush.com may offer a niche product or service that is only of interest to a smaller audience.
- We conducted a search on social media and found several negative reviews related to Bruush. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Overview of Bruush complaint handling
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Bruush Contacts
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Bruush phone numbers+1 (844) 427-8774+1 (844) 427-8774Click up if you have successfully reached Bruush by calling +1 (844) 427-8774 phone number 0 0 users reported that they have successfully reached Bruush by calling +1 (844) 427-8774 phone number Click down if you have unsuccessfully reached Bruush by calling +1 (844) 427-8774 phone number 0 0 users reported that they have UNsuccessfully reached Bruush by calling +1 (844) 427-8774 phone number
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Bruush emailssupport@bruush.com99%Confidence score: 99%Support
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Bruush social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 13, 2025
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