Bought a LG GR-621RW fridge 5 years ago. Every 14 months, we have to get a new handle because they keep breaking. Hassle, hassle, hassle. Never buy LG.
Bad service of lg service center the people over there are not at all responsible about there duties because...
Hi I hav bought a 1.6ton split AC. And its sensor/display is not working. I had registered a complaint 3...
Purchased a front load washer from a store called RC Wiley june 1st washer was delivered june 17th. When...
Where do I start? First off my experience with LG corporation has caused me to shout it out loud to avoid...
I have bought lg 2 ton split a. C. There has been problem with the compressor and lg after sales service executive advised for change of compressor on warranty and I was assured of replacement in two days on the basis that compressors are readily available with them but it has been 8 days since I have been waiting for the same. I feel companies make all tall claims only to sell their products and they don't know what strength word of mouth has in the next purchase.
We purchased a LG Refrigerator "French Door Style" model # LFC25760SW from Home Depot on 9/4/06 for $1...
I have given the complaint regarding my 29" LG TV not functioning in the company authorized service center. They promised me to send the person on dated 07 th June 08. They intimated regular time of coming and making us to wait and never responded. lastly I approached the helpline the team leader has assured me that my problem will be attended with next our, but in vain. when I approached they asked me regarding the complaint number, again i have taken the complaint no S8C60904418. can some executive person can really help me in solving my problem and streamlining the existing services so that no body like me should should suffer.
The lg front loading washer died after four years of regular service. It was filled with black mould and couldn't be fixed. Paid 1, 600 bucks for it. Piece of junk that couldn't be repaired. Same for my lg plasma tv. Bought at the same time the picture is shot. Yellow streaks through the picture. Paid 4, 500 bucks. Lg doesn't give a rats * about customer service. Basically they tell you to shove it. I will never have any lg or korean products in my house after my experience. I didn't realize that they used to be called goldstar which I wouldn't touch with a ten foot pole. I feel like I chump for being sucked in by their re-branding. Avoid their junk like the plague.
I bought a LG i-sensor waching machine HS8014, more than one month back. Till now its kept as it is as the response from the LG India has been very bad.
First of all, the machine was delivered 7days after purchase and was told that LG delayed the delivery. Then, when the machine arrived, it had scratches on the front panel and broken lid, I was told that we can mention this on delivery slip and LG people will contact. That happened, but after that at least 4 persons have come to see the machine without any results.
On calling LG customer service we have been given many complaint numbers and many names and numbers of their personnel in Bangalore (Symonds, Mansoor, Rajesh C etc.)but nothing is done. In first place, these persons don't pickup the phone and if they pickup they promise to do the needful, and never communicate back.
It has been a month and around 30-40 calls, still machine cannot be used, making it a classical example of bad customer service, in the times when other companies are moving towards customer delight. Even LG people don't want to communicate anything.
This incident has only reaffirmed that the LG service still remains bad as was, 10 years back, but came in the words of the salesman this time.
We bought lg split ac from a delear in guntur name: vijay tv & video home (Digital square) guntur.
The unit has 1 year warenty. The inside unit developed a problem. When we called service centre, the agent said that the remote was faulty and wanted us to rectify somewhere else as the trasmitter was not working. We got the remote tested and found it to be working perfectly fine. We called the service center and told them the same. The agent came back and said the reciever in the inside unit was not working and also said the reciever pcb needs to be changed. Its been more than 15 days and no one has turned up insipite of us calling them morning and evening.
This is a demonstration of pathatic after sales service provided by lg india. I would never recommand lg products to anyone.
Lg service sucks and i have started to hate the product.
Iam Sumi John from Trichur (Kerala). I bought a LG '21' inch Colour Flatron TV two years back. One month before, just after completing opour guarantee period, we noticed an unusual problem in our TV. Every evening from 7pm to 10 pm this TV is not working properly at all. Problem is, when I am watching programm in diferrent channel, automatically channel changeing and going to '0'. Again and again it is happening. This time remort is also not working. I called the service engineer to my house. But he told he didnt find any problem. They took some money and went back. But in the evening evening the same problem happened.
Again called up themand logged another complaint with clearly stating that problem happening in the evening after 7pm. Then we gave the TV to their service centre. Now the TV is with the service centre for the last 3 weeks and they are not making any effort to repair. They are blaiming the cable channels. Tje same problem has happened for another person when i checked www.consumercomplaints.com.(C1703761)
When I contacted him, he told he also experienced the same reply from the service engineers. Then he contacted the regional service centres. And atlast the Tv got repaired. He told the service engineers changed one IC . Please make further proceedings for us. Or I will be forced to take legal action againt your products. Brcause of your negligence, we cant recommend your product to my people.
Hope you will do the needful.
My service centre is in Thrissur([protected])
My mobile number +[protected]
I purchased the bottom freezer refridgerator with top French doors. Since day one the icemaker didnt work...
I have got a micro oven on 28/5/06 model no 2331br, apprently it has stopped working and lg service people from sigma services have been quoting the repair price as rs.1500 including the service charge. But a new machine will cost not more than rs.4000.
The product has got spoilt within 2yrs, so I think it was a mistake to buy lg product with having such short product life and the maintainence cost being so high priced.
I really would like you to check the repair cost and revert the cost.
I PURCHASE SPILT AC IN LG ELECTRONICS INDIA PVT. LTD. POINT A BLOCK 2ND FLOOR SUSHANT LOAK-1 GURGAON BUT THIS BRANCH SEND ONLY OUTER UNIT SPILT AC VIA YADAV TRANSPORT INNER UNIT IS NOT THERE MANY MANY PHONE THIS BRANCH NO RESPONSE & SAYS OUR NO RESPONSABILITY & CUT THE PHONE MY INVOICE NO. singurgu107/10557 dateed 25-12-2007 & dealer code no in014410gur00917_install sir this gurgaon branch is froud branch pls sir solve my problem
atul kumar jain c/o mittal saree center kila bazar hansi hissar haryana
mob no. [protected]
our lcd was not getting on one morning 15/12/2007. it was reported and logged complaint to lg helpline but no response .it was reported to our product purched shop i.e. ganpati home appliance authorised dealer. they sent some service men from dhulia who attened but unable to repair complete and tv screen not getting off while put in standbymode. they told it was required to be repair at .after some on enquire they told during voltage test one IC blownoff and it is minor problem wiil repair soon. after passing four month and reminder several time it is told that your tv is initial and now IC whitch suits to such model are not manufacturing. we got return our tv unattended after four month .kindly guide us or send our complaint to appropriet level .
I had purchase the 6in 1 portable music system from Adishwars Bangalore. The dealer in order to hide deep scratches on the front panel had smartly put stickers and passed on the piece . He had the audacity to give a last piece discount of Rs 200 and fleecing me on the defective item. Moreover the User handbook was also not available in the packet. Inspite of reminding, it is yet to be delivered. What service from a premier company called LG. Moreover i have sent complaints to LG care and LG service and also listed the complaint in the company website.
BUt who is listening. Companies want only growth in top line and bottom line.
I purchase a split Airconditioner45days past.I hear lot of noice in indoor unit when compared to samsung, voltas airconditioner.
also the outdoor unit aalso makes a sound in the night hours such that It makes a self advt that I had purchased airconditioner also a nuisance to my neighbour .
I have ordered an LG-AC on 12th April 2008 at Razzla Dazzle, Hargovind enclave, Vikas Marg-East Delhi, Delhi-India.
I have experienced following problem:
1. Installation team reached at 20.00 hrs while it was promised to reach at 18.00 hrs.
2. No owner's manual and warranty papers were found in the box.
3. Installation team didn't have proper size screws n they had to use nails many times during installation.
4. What customer supposed to do for making the site ready for AC was not explained by dealer at the time of order.
5. Address was communicated wrong by dealer to delivery team as well as installation team causing trouble to everyone.
6. Still my AC is not operational.
I had an brand image of LG in my mind which is hurt now. In future I will not choose to buy any LG products.
I have 200 litres LG intello cool fridge bought 6 months back from Dass electronics, pune. 5 days back it...