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Customer Service

8800 200 7676 (Russia)
800 545 454 (South Africa)
80 054 (UAE)
+82 264 564 337 (Head Office, South Korea)
+1 800 243 0000 (United States)
+44 344 847 5454 (United Kingdom)
+61 130 054 2273 (Australia)
+43 800 080 040 (Austria)
+32 15 200 255 (Belgium)
+42 810 555 810 (Czech Rebuplic)
+45 78 796 454 (Denmark)
+358 80 005 454 (Finland)
+31 900 543 5454 (Netherlands)
+351 808 785 454 (Portugal)
+852 35 437 777 (Hong Kong)
+65 65 120 555 (Singapore)
+966 800 244 2929 (Saudi Arabia)
+90 444 6543 (Turkey)
+54 800 888 5454 (Argentina)
LG Twin Towers, 20, Yeouido-dong, Yeongdeungpo-gu
Seoul
Korea (South)
Offices

Australia
2 Wonderland Drive, Eastern Creek, NSW 2766
Phone: +61 288 054 139

Canada
20 Norelco Drive. North York, ON M9L 2X6 Canada
Phone: +1 647 253 2510

United Kingdom
LG house 250 Bath Road, Slough, Berkshire SL1 4DX U.K.
United States
1000 Sylvan Avenue, Englewood Cliffs, NJ 07632

Austria
Office Campus Gasometer, Guglgasse 15, Bauwerk 4a/Stock 5&6, A-1110 Wien, Austria
 
Belgium
Prins Boudewijnlaan 41, 2650 Edegem, Belgium

Czech Rebuplic
Zalty Andel - Nadrazni 23/344 151 34 Praha 5, Czech Republic
 
Denmark
Kalvebod Brygge 47 2 sal., 1560 Copenhagen V., Denmark

Germany
Jakob-Kaiser Strasse 12, 47877 Willich, Germany
 
Finland
Ayritie 12 A 01510 Vantaa Suom
 
France
Paris Nord II 117, Avenue des Nations-B.P. 59372 Villepinte 95942 Roissy CDG CEDEX, France
 
Greece
Ethnarhou Makariou St. Delta Paleo Faliro P.O. Box 77331 GR17501 Paleo Faliro, Athens, Greece
 
Hungary
H-1097, Budapest, Konyves Kalman krt. 3/A, Hungary
 
Italy
Via Dell' Unione Europea, 20097, San Donato Milanese(MI), Italy
 
Netherlands
Krijgsman 1, 1186 DM, Amstelveen, Netherlands
 
Norway
Lysaker Torg 15 Postboks 275 1326 Lysaker
 
Poland
ul. Woloska 22, Mokotow Nova, 02-675 Warszawa, Poland
 
Portugal
Quinta da Fonte - Edificio D. Amelia Rua Vitor Camara, 2 Piso 2, 2770-229 Paco de Arcos, Portugal
 
Romania
17-21 Bucuresti-Ploiesti Baneasa Center, 5th Floor Bucharest, Romania
Phone: +40 212 332 491

Russia
Capital Plaza 6~7th floor, 4, 4th Lesnoy Pereulok, Moscow, 125047, Russia
 
Spain
Complejo Europa Empresarial, Ctra. N-VI Km 24, 28230, Las Rozas (Madrid), Spain

Sweden
P.O. Box 83 Esbogatan 18 SE-164 94 Kista, Sweden
 
China
20th Floor, West Tower, Twin Towers, B-12, Jianguomenwai Avenue, Chaoyang District, Beijing 100022, PRC
Hong Kong
6F, 633 Building, 633 King's Road North Point, Hong Kong
Phone: +852 29 095 172

India
Plot No.51, Udyog Vihar, Phase-2 Surajpur-Kasna Road Greater, Noida U.P (201306), India
 
Japan
Kyobashi Trust Tower 15F, 2-1-3 Kyobashi Chuo-ku, Tokyo 104-8301, Japan
 
Singapore
6 Temasek Boulevard #10-01 Suntec Tower 4, Singapore, 038986
 
Israel
11 Galgaley Haplada St. Herzeliya 46733, Israel
 
Saudi Arabia
Sary street, Al Khaledya District, 101 building, 5th floor, 3355 Al Khalidyah unit 5, Jeddah 23423 - 8940, Saudi
 
South Africa
LG House, Rand Airport Road, Raceway Industrial Park Monte Carlo Drive, Gosforth Park, Germiston 1419 PO Box 973, Alberton 1450, South Africa
 
Turkey
Kaptanpasa Mah. Piyalepasa Bulvari No:14 Okmeydani Sisli, Istanbul, Turkey

UAE
P.O. Box 61445, Jebel Ali, Dubai, U.A.E.
 
Argentina
Av. Del Libertador 498-Piso 22 (C1001ABR) - Capital Federal, Argentina
 
Brazil
Market Place Tower 2, Av. Dr Chucri Zaidan, 940-3rd Floor, Vila Cordeiro, Sao Paulo-SP, CEP04583-110
 
Mexico
Sor Juana Ines de la Cruz, No.555, Col. San Lorenzo, Tlalnepantla, Estado de Mexico, C.P.54033, Mexico

Complaints & Reviews

their washer and plasma are junk

The lg front loading washer died after four years of regular service. It was filled with black mould and couldn't be fixed. Paid 1, 600 bucks for it. Piece of junk that couldn't be repaired. Same for my lg plasma tv. Bought at the same time the picture is shot. Yellow streaks through the picture. Paid 4, 500 bucks. Lg doesn't give a rats * about customer service. Basically they tell you to shove it. I will never have any lg or korean products in my house after my experience. I didn't realize that they used to be called goldstar which I wouldn't touch with a ten foot pole. I feel like I chump for being sucked in by their re-branding. Avoid their junk like the plague.

  • Lg
    lg Aug 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    the issue here is that the filter on the washer is not cleaned it's located on the bottom hand side of the washer .it should be cleaned monthly if not this compartment collects water which if of course left there over let's say 4 years willl grow into mold the info is in owner's manual..

    0 Votes
  • Ta
    taz Oct 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Yes I agree, L G doesn't make or stand behind there product !!
    My washer and dryer 3 yrs old, they are JUNK. They have falled apart, with high repair cost and down time.
    Just don't buy any L G product, be a smart buyer !!!

    0 Votes

very bad service

I bought a LG i-sensor waching machine HS8014, more than one month back. Till now its kept as it is as the response from the LG India has been very bad.
First of all, the machine was delivered 7days after purchase and was told that LG delayed the delivery. Then, when the machine arrived, it had scratches on the front panel and broken lid, I was told that we can mention this on delivery slip and LG people will contact. That happened, but after that at least 4 persons have come to see the machine without any results.
On calling LG customer service we have been given many complaint numbers and many names and numbers of their personnel in Bangalore (Symonds, Mansoor, Rajesh C etc.)but nothing is done. In first place, these persons don't pickup the phone and if they pickup they promise to do the needful, and never communicate back.

It has been a month and around 30-40 calls, still machine cannot be used, making it a classical example of bad customer service, in the times when other companies are moving towards customer delight. Even LG people don't want to communicate anything.

This incident has only reaffirmed that the LG service still remains bad as was, 10 years back, but came in the words of the salesman this time.

  • Mk
    M K SINGH May 16, 2008
    This comment was posted by
    a verified customer
    Verified customer

    plese give me your call center no. iliving in noida
    i have lg flattron tv . but last four month tv is not working

    mksingh9873452213

    0 Votes
  • Ma
    man123 Aug 18, 2009

    LG is also becoming a fraud company. Number provided on website not working. online complaint registration not working. Customer care does not know anything.

    Total dissatisfaction.

    0 Votes
  • An
    Anuraag Apr 10, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I am a loyal customer of LG for past 15 years. Unfortunately, my brand loyalty towards LG has been miserably dazed. I bought a 42 inch projection TV in September, 2002. In March this year, suddenly the TV conked off. We immediately contacted authorized service centre of LG (complaint number C1031816031 dt 18 Mar 2010). The TV goes automatically into protection mode within few seconds after switching on. The problem was detected in deflection board of the TV. We were told that the part had to be changed and it would take maximum 7 days. On the 10th day, after repeated calls to the service executives, the part was delivered but it did not serve the purpose. We were told that the small unit of the new part was missing. We were made to wait for another 15 days and finally informed that nothing could be done as the specific part was not available.

    Is this the customer satisfaction and support LG stands for? Which is absolutely contrasting to what you advertise every time? This also shows lack of professionalism in providing support to their products. I have lost faith in LG and cannot imagine that a company like LG has actually not kept any provision for spare parts of expensive products like 42 inch projection TV. I don’t understand what I should do now. I find myself helpless in the hands of LG. I am badly stuck. Kindly find a solution to this problem at the earliest.

    0 Votes

poor after sales service

Hi,

We bought lg split ac from a delear in guntur name: vijay tv & video home (Digital square) guntur.
The unit has 1 year warenty. The inside unit developed a problem. When we called service centre, the agent said that the remote was faulty and wanted us to rectify somewhere else as the trasmitter was not working. We got the remote tested and found it to be working perfectly fine. We called the service center and told them the same. The agent came back and said the reciever in the inside unit was not working and also said the reciever pcb needs to be changed. Its been more than 15 days and no one has turned up insipite of us calling them morning and evening.

This is a demonstration of pathatic after sales service provided by lg india. I would never recommand lg products to anyone.

Lg service sucks and i have started to hate the product.

channel changing automatically in the evening from 7pm to 10pm

Hello,

Iam Sumi John from Trichur (Kerala). I bought a LG '21' inch Colour Flatron TV two years back. One month before, just after completing opour guarantee period, we noticed an unusual problem in our TV. Every evening from 7pm to 10 pm this TV is not working properly at all. Problem is, when I am watching programm in diferrent channel, automatically channel changeing and going to '0'. Again and again it is happening. This time remort is also not working. I called the service engineer to my house. But he told he didnt find any problem. They took some money and went back. But in the evening evening the same problem happened.
Again called up themand logged another complaint with clearly stating that problem happening in the evening after 7pm. Then we gave the TV to their service centre. Now the TV is with the service centre for the last 3 weeks and they are not making any effort to repair. They are blaiming the cable channels. Tje same problem has happened for another person when i checked www.consumercomplaints.com.(C1703761)
When I contacted him, he told he also experienced the same reply from the service engineers. Then he contacted the regional service centres. And atlast the Tv got repaired. He told the service engineers changed one IC . Please make further proceedings for us. Or I will be forced to take legal action againt your products. Brcause of your negligence, we cant recommend your product to my people.
Hope you will do the needful.

My service centre is in Thrissur([protected])
My mobile number +[protected]

Regards

Sumi JOHN

  • Aw
    Awale S V Nov 19, 2014

    I am S V Awale from udgir (maharashtra). I have LG '21' inch Colour Flatron TV. Every evening from 7pm to 10 pm and also whole day this TV is not working properly at all. Problem is, when I am watching program in differrent channel, automatically channel changing and going to '0'. Again and again it is happening. This time remote is also not working. I called the service engineer to my house. But he told he didnt find any problem. They took some money and went back. But in the evening the same problem happened.
    Again called up them and logged another complaint with clearly stating that problem happening in the evening after 7pm.
    They are blaming the cable channels.


    Hope you will do the needful.


    Regards

    S V Awale

    0 Votes

icemaker

I purchased the bottom freezer refridgerator with top French doors. Since day one the icemaker didnt work...

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cost of repair too high, product not working within two years of purchase

I have got a micro oven on 28/5/06 model no 2331br, apprently it has stopped working and lg service people from sigma services have been quoting the repair price as rs.1500 including the service charge. But a new machine will cost not more than rs.4000.

The product has got spoilt within 2yrs, so I think it was a mistake to buy lg product with having such short product life and the maintainence cost being so high priced.

I really would like you to check the repair cost and revert the cost.

half spilt ac send via transport

SIR
I PURCHASE SPILT AC IN LG ELECTRONICS INDIA PVT. LTD. POINT A BLOCK 2ND FLOOR SUSHANT LOAK-1 GURGAON BUT THIS BRANCH SEND ONLY OUTER UNIT SPILT AC VIA YADAV TRANSPORT INNER UNIT IS NOT THERE MANY MANY PHONE THIS BRANCH NO RESPONSE & SAYS OUR NO RESPONSABILITY & CUT THE PHONE MY INVOICE NO. singurgu107/10557 dateed 25-12-2007 & dealer code no in014410gur00917_install sir this gurgaon branch is froud branch pls sir solve my problem
atul kumar jain c/o mittal saree center kila bazar hansi hissar haryana
mob no. [protected]

  • Br
    brijesh gangwar Jul 31, 2009

    my WIN AC purchased on date 15-07-09 is not worked properly for a single day while i have lodged complaint also but there is no practical response.

    0 Votes
  • Bu
    bugedconsumer Jun 07, 2010

    I AGREE ..GUYS WE SHUD GO TO CONSUMER COURT

    0 Votes
  • Wi
    Wildrose Aug 04, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Tuner was changed on 29 Oct 08, but wrong tuner was put, as such PIP was not working. But till date no action has been taken. You are requested to expediate action.

    0 Votes
  • Be
    Beffit Aug 09, 2010
    This comment was posted by
    a verified customer
    Verified customer

    The TV switches OFF Automatically. There is no fixed interval for this. I have first made a complaint on Mar 18. A technician from LG Attended the call, claims he has fixed the problem and would not recur.

    On 14 Apr, I have given a second compliant and an other technician has attended. He claims that the first person has not done anything and now he has fixed the problem. But the next day itself the problem resurfaced.

    I have again given a complaint to LG Customer Care. This time no body attended the call for 1 week. At the end of 1 week on Apr 24 2009, they have taken the TV to their Service Center in Ameerpet, Hyderabad.

    Now, its 10 days and I do not have a clue where my complaint stands.

    0 Votes

long pending complaint no response by lg

our lcd was not getting on one morning 15/12/2007. it was reported and logged complaint to lg helpline but no response .it was reported to our product purched shop i.e. ganpati home appliance authorised dealer. they sent some service men from dhulia who attened but unable to repair complete and tv screen not getting off while put in standbymode. they told it was required to be repair at .after some on enquire they told during voltage test one IC blownoff and it is minor problem wiil repair soon. after passing four month and reminder several time it is told that your tv is initial and now IC whitch suits to such model are not manufacturing. we got return our tv unattended after four month .kindly guide us or send our complaint to appropriet level .

defective piece

I had purchase the 6in 1 portable music system from Adishwars Bangalore. The dealer in order to hide deep scratches on the front panel had smartly put stickers and passed on the piece . He had the audacity to give a last piece discount of Rs 200 and fleecing me on the defective item. Moreover the User handbook was also not available in the packet. Inspite of reminding, it is yet to be delivered. What service from a premier company called LG. Moreover i have sent complaints to LG care and LG service and also listed the complaint in the company website.
BUt who is listening. Companies want only growth in top line and bottom line.

errotc sounds

I purchase a split Airconditioner45days past.I hear lot of noice in indoor unit when compared to samsung, voltas airconditioner.
also the outdoor unit aalso makes a sound in the night hours such that It makes a self advt that I had purchased airconditioner also a nuisance to my neighbour .

  • Da
    dayraj singh May 05, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have been charged $ 2.98 for a google package and so far
    nobody from google pay's any attention to me.
    I am still waiting for my package as promise.

    0 Votes

poor customer service after amking payment

I have ordered an LG-AC on 12th April 2008 at Razzla Dazzle, Hargovind enclave, Vikas Marg-East Delhi, Delhi-India.

I have experienced following problem:

1. Installation team reached at 20.00 hrs while it was promised to reach at 18.00 hrs.
2. No owner's manual and warranty papers were found in the box.
3. Installation team didn't have proper size screws n they had to use nails many times during installation.
4. What customer supposed to do for making the site ready for AC was not explained by dealer at the time of order.
5. Address was communicated wrong by dealer to delivery team as well as installation team causing trouble to everyone.
6. Still my AC is not operational.

I had an brand image of LG in my mind which is hurt now. In future I will not choose to buy any LG products.

lg sucks

I have 200 litres LG intello cool fridge bought 6 months back from Dass electronics, pune. 5 days back it...

consumer abuse!

I have an LG Dryer model # DLG5932S. We continue to have an issue with the dryer not drying clothe...

faulty new piece delivered.. & no feedback to us regarding replacement..

I purchased new Branch of LG Freeze GL181 from Twinkle Electronics, Sector 20, Airoli, Navi Mumbai, Dhanji - Tel [protected] on 24th Feb 08. & after 2 hours its connect so facing problem their is no cooling.

After complaining to LG customer Care they send patel engg for checking he said the freeze could send to service center, after repairing it will usable to use & it is faulty freeze.

Then I talked with Twinkle Electronics & shock that he not taking any responsibilty that saying the freeze will give/repair by LG only. We can't do anything.

When I talked to patel boss Mr. Gajanan, LG Repair & Maintain Dept, Shree Electronics, c/10, Shah Complex-II, Sanpada - 400 705, Tel.6100909, [protected] he trying continusly avoiding calls from me & their is no RESPONSE.

Regards,

Mangesh S
[protected]

service on a washer dryer

We have a 2-in-1 washer/dryer (w/d) that required service back in early December 2007. We purchased the appliance from Best Buy and bought an extended warranty on the appliance. Even though we bought the appliance from Best Buy, the company responsible for service repair is Metro Factory Service. When the w/d didn't work last December, we placed a call for service but the company couldn't send a technician out until January 7, 2008. The technician came to check the appliance and said that a "sensor part" was not working and that he would have to order the part from the manufacturer and it takes about five (5) working days to get the part. Once he gets the part he will come in the following week (week of January 14th) to fix the problem. I called the company the week of January 14th to see when they will send the technician to fix the w/d. They said the part is not in and they will notify us once they have the part. I called again the week of January 21st to see if the part was in from the manufacturer. The company assigned a technician for service on January 24th. This time we got a new technician who said that the problem was misdiagnosed by the first technician and that it’s not the "sensor part" but the "pump" that's not working. He said he would order the "pump" and once he has the pump he will be able to fix the problem. I got a call from Metro Factory Service on February 8th saying that they can send a technician on February 29th to provide the service. I asked if we could get the service earlier than that as it was already over two months since we were out of a working washer/dryer.
The customer service lady said the earliest they can send someone out is on February 22nd. I got a call from Metro Factory Service on February 21st that due to the bad weather conditions, they would have to cancel the service and reschedule for February 28th. I got a call again today (February 27th) from Metro Factory Service saying that there's no "technician" in the area until next week and that we have to reschedule the service appointment for March 5th.

At this point I am not sure if Metro Factory Service is serious about providing service.

We paid up-front for extended warranty when we bought the appliance. And we have not received an appropriate service in time. The problem was misdiagnosed in the first place by company's technician. The company has caused us a lot of hard-ship. I have placed numerous calls and have not heard from a manager representative of the company. The only people I have heard from are customer service people who called to cancel or reschedule the appointment. I have tried to reach the management (Ms. Stella, Manager) and left numerous messages with her staff as well as on her voice-mail but have not heard from her.

We are requesting a full investigation on the company and request that we receive full refund on the appliance plus compensation for all the hard ship we have endured in the last three months.

  • Ja
    Janet P. Daddi Mar 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Although I have not had the service call yet from this company, they did promise to come to check a new appliance a washing machine that is not even a month old because I feel it is not spinning correctly. It is a Whirlpool, Estate machine. Now I called and stayed in all day today 3/11/08 and called a couple of times to see if they were coming and they said they were. It is now 7:00 in the evening and I can not believe how people can lie. I am a senior citizen who can not afford the time or bad equipment. Now my next move is to call Whirlpool who suggested I call this company for service and give Whirlpool a piece of my mind for contracting with such horrible vendors.
    They could really care less, but I hate to be lied too with a straight face, just tell people they are to busy for one day and make it another, don't have people hanging all day. I hope this helps the next person who want to call this company for service.

    0 Votes
  • Ke
    kerry chadderton May 08, 2008
    This comment was posted by
    a verified customer
    Verified customer

    We are having serious problems with this company Metro Factory Service. It has been a month since our original call and our whirlpool washer is still not working. We had to pay up front and it took over 3 weeks just to get the part in. Then we were told it would cost us an additional 135 dollars to take the dryer down(its a stacked set) so they could work on the washer. There customer service stinks, you would think whirlpool would use someone more reliable.

    0 Votes
  • Hu
    Hula May 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    We bought the LG Tromm washer and dryer in January of 2008. We have had nothing but problems with both. Despite service calls and many attempts to return to HomeDepot, we have still not resolved the issue. We are trying to return both for a refund. The salesman lied to us, every service call reveals another issue with these machines, and they are nothing but JUNK!!! If you or anyone is considering buying an LG washer and /or dryer I highly suggest you look at any other brand. These machines do not clean, do not dry, and are nothing more than a con.

    0 Votes
  • Pa
    PatrickNJ Jun 23, 2009

    We bought this washer/dryer combo about a year and a half ago and they are garbage. The tub in the dryer cracked in half in just over a year and company will do nothing about it. Its not like something simple happened due to normal wear and tear. The tub is split in half!!! They say because we didnt purchase the extended warrnaty that there is nothing they can do. Totally unconscienable on thier part. From what Ive read, the people who purchased the extended warranties cant get any service either. This company, LG, makes garbage and tries to move it as quickly as possible to people who are not informed about the product. DONT buy anything from this company.

    0 Votes
  • Pa
    Patricia Morris Apr 27, 2011

    I will never ever buy a LG washer or dryer ever again. They are lemons. Horrible . Horrible. They are both a nightmares.

    0 Votes

double door refrigerator lower portion not cooling/moisture/smell

I have a double door fridge and have problem with the lower area. Several complaints have been made but...

my fridge is over freezing, have submitted complaint to seller and nothing has been done about it.

I recently bought an LG 320 Combi Metalic Fridge from Dion in Boksburg, South Africa on the 16the August 2007, but had the fridge delivered to me on the 5th September 2007. At the beginning of December 2007, I noticed that the freezer at the bottom was over freezing and the bottom door could not close completely but the temperature was on 1 degrees . Then I decided to defrost it and it was ok. Then when I switched it back on it would over freeze again, this time I couldn't even open the first two top shelves . Then I reported it to Dion on the 28th December 2007, where I was told I will receive a phone call as to when a Technicain will come and have it checked. Then I phoned again on the 4th January and I was told not to worry, this matter has been reported to LG. I phoned again on the 5th Janaury 2008 and the lady I spoke told me that the matter has been reported to LG and there is nothing she can do about it as it the festive season, technicains are still on holiday. In the meantime, my freezer door is opened and it is frozen. Then on the evening of the 5th January 2008, I decided to defrost the frigde again. It took 2 full days to let the fridge defrost completely. I had to throw away food because it was off. Right now I do not have a fridge and I have no idea how long that is going to take before I can get a technicain to come over and get it checked. I am so, so disappointed with the service I am currently receiving from both LG Technicain and Dion. If this issue is not attended to , this time i am going straight to the Consumer Council and it will be in the front page of a local newspaper. I hope I will receive assitance as soon as possible

Best Regards
Kgomotso Morusi

callous behaviour of lg staff

----- Original Message -----
From: Rajneesh Madhok
To: [protected]@lgindia.com ; [protected]@lgindia.com ; [protected]@lgindia.com
Sent: Friday, January 04, 2008 7:21 [protected]@lgindia.com ;
Subject: Re: Callous Rude, discourteous behaviour of LG officials


Date: Jan 4, 2008
Respected Sir,
"HAM SUB EK HI BHAGWAN KI AULAAD HAI"
Sir, From where you got this couplet. You forget the day when you kicked out me from your office. Lagta hai aapko bhi galat fahmi ho gayi hai aur aap apne aapko proksh roop mein Bhagawan se bhi bada maante ho. Lekin aap Samucha LG nahin balki aap LG ke liye hain. Aur LG ka dawa hai ki woh Grahak ki sewa ke liye hai. Aap Vishwas se bhare hain aur hona bhi chahiye kyon ki Aaap ko LG ne Supreme Commander ki kursi par jo baitha diya hai. Parntu yeh nahin bhoolna chahiye ki Ati (Excess) hamesha buri hoti hai. Aur yeh bhi jo apni jadon (Roots) ko bhoolne ki koshish karte hain samay aane par jadein (Roots) use aahar dena band kar deti hain

Sir, you kicked out to me from your office. Har Kutte ke din badlte hain. That day was your and I was treated like a dog and you shouted at me. I accepted your order as you were the Supreme Commander of the day and being a supreme Commander (God), I accepted your order. I reminded you about your roots.

Aapne jo logon ko dekhne ke liye chashma chadhaya hai woh kuch ulta pulta aap ko dikhata hai. Kyon ki is chashme ka number har insaan ko dekh kar badal jata hai. Kabhi bhi Grahak ka Anadar karne wale Sachche Officer nahin ho sakte.

Aapne kaha ki bharat ek loktantrik desh hai aur yahan par sab ko apni baat kahne ka adhikar hai. Kintu Abhiwayakti ki aajadi ka yeh matlab nahin ke aap kisi ki bhawna par chot pahunchaye jayein aur baad mein security point ka bahana banayein.

Mein koyi Gola barud le kar aap se milne nahin aaya tha, jo security point beech mein aa gaya. Aap ko kaya Z Plus Security mili hai. Jo aap apne staff ki her baat ko Security Point se jaayaz thera rahein hain. LG ka Godown to mana ki security point of view se jayada senstive hai. Aaap ki jaan ko khatra kab se badh gaya.

Sir, I hope that you have a doubt that you are bigger than God even. You are not LG but you are working for LG. And LG says that it is for the service of the customer. You are over confident and it should be as you have got the seat of the Supreme Commander by the Kind Grace of LG. But you should not foget that Excess of Everything is bad. And those people who try to forget about their roots, when the time comes that roots stop to give energy to that person and it become unnoursished.

Sir you kicked me out treating me like a DOG. Time change the fate of Every dog. Tgat day was yours thats why you shouted. I accepted your order treating it as the order of God. But I reminded you about your roots as well.

You are viewing the persons with spectacles, that passes wrong impression to your brain. Because the number of that Glasses changes to see one & other person as per his status. It is sure that the person who misbehave with a customer can never become a Good Officer.

You said that India is a democratic country. It is not like that you continue to play with the sentiments of everybody and lastly declare it valid on security Point of View. LG's Godown can be sensitive on Security Point of View. But is it that LG is more worried about your security.

I had not come with arms and ammunition to see you, then where the point of security exists. Whether you have got Z-Plus security. That you consider right every point of your staff due to security reasons.

Yours truly,
Rajneesh




----- Original Message -----
From: [protected]@lgindia.com
To: [protected]@vsnl.net
Cc: [protected]@lgindia.com
Sent: Friday, January 04, 2008 9:12 AM
Subject: Fw: Callous Rude, discourteous behaviour of LG officials



Dear mr rajneesh

It is extremely unfortunate that this happened to one of our estemeed customer & that too in Our office
let me enquire about the whole issue & would revert back to you soon on this
we sincerely appoligse for the same
For us customer is the king & this behaviour is surely uncalled for
If possible pl let me know the convenient time when we could serve you at your door step with all the queries related to this product

As for as my caste is concerned this is good that you reminded me that even after coutries independence for the last 60 years Sachdeva'a are still considered to be refugees
any way i strongly beleive "HAM SUB EK HI BHAGWAN KI AULAAD HAI"

Surinder sachdeva
BM-Jalandhar
[protected]
----- Forwarded by Surinder S Sachdeva/JAL/LGE/IN on 01/04/2008 08:43 AM -----
Ashok Chugh



01/03/2008 11:01 PM


To: Surinder S Sachdeva/JAL/LGE/[protected]@LGINDIA
cc:
Subject: Fw: Callous Rude, discourteous behaviour of LG officials


Sir,
Feelings very bad in forwarding such mail to you, but cant help without bringing it to your knowledge.


Regards,
Ashok Chugh
CS - Punjab
[protected]
----- Forwarded by Ashok Chugh/LUD/LGE/IN on 03/01/2008 10:59 PM -----
Rajneesh Madhok <[protected]@vsnl.net>
Sent by: [protected]@vsnl.net
03/01/2008 09:00 PM
To [protected]@lgindia.com
cc
Subject Fw: Callous Rude, discourteous behaviour of LG officials








----- Original Message -----
From: Rajneesh Madhok
To: [protected]@vsnl.com
Sent: Thursday, January 03, 2008 8:41 PM
Subject: Callous Rude, discourteous behaviour of LG officials


Ph: [protected] (O), 268210 (R)
Mobile : [protected],
E-mail: [protected]@vsnl.net
Tele-fax: [protected]

RAJNEESH MADHOK
REGISTERD MEMBER, CORE (CONSUMER ON-LINE RESOURCE & EMPOWERMENT CENTRE) (GOVT. OF INDIA) & ANTI-CORRUPTION BUREAU (GOVT. OF INDA) through karmayog.org
B-XXX/63, NEHRU NAGAR, ST. NO. 2,
PHAGWARA

RM/12/1/441 Date: Jan 3, 2008

ABSOLUTELY CALLOUS, RUDE, DISCOURTEOUS, FURIOUS, OFFICIALS OF L.G. KHAJURLA NEAR PHAGWARA (JALANDHAR OFFICE), LG Electronics(I) Pvt. Ltd. Opp Jassi Market, Village Khajurla, Near TVS Godown, G T Road Jallandhar
Respected Sir/Madam,
I went to LG office /Area Depot Village Khajurla, Near Phagwara to make a query regarding LG26LX7R LCD Screen. I hope this is the number, mostly the dealers specify it as 7R. As there was a difference in the price in the market of Rs. 6,000/- for the same product, I went there to enquire about the matter and wanted to purchase the product. As the market is quoting the price starting from Rs. 27,000, with variation to Rs. 28,500/-, 29,500/- Rs 30,500/-, 31,500/- & again Rs. 32,500/-. As there is difference of more than 20% for the same product in the same town. I became curious to know the fact. In this process how I became the victim of callous, rude, discourteous behaviour of officials of LG. The tale begins as under:
1. On 1st Jan 2008, I went to LG Office at Khajurla to make the query with the concerned Manager. Firstly the Security Guard was reluctant to reply anything. Any how he told me that today is off-day so no staff member is there.
2. On 1st Jan the company's depot was also closed.
3. On 2nd Jan again I went to Company's depot first. The official directed me to contact to the Office. Then I went to Khajurla office of LG Company.
4. Ond 2nd Jan, I requested to the Security Guard that I want to see the Manager. He said why & Who are you? I said that I am a customer and want to purchase an LCD Tv, so I have come to get the query. He said go to the market and get the knowledge from the dealers. On my insitences somehow he permitted me to go to office.
5. Then I met with receptionist and said that I want to see the Manager. She enquired Why? & Who I am. I repeated my purpose that I want to purchase the LCD and told her that I am a customer. She said "No". You are not allowed. I requested her again and told her that previously I have purchased One Tv, One Refrigerator, One A.C. and the concerned Manager had arranged the deal. She said O.K. I just talk to the Manager. She went inside and came back and said the Manager? Who Manager? I said Mr. Sachdeva. She said O.K. She went inside and told me that the Manager will not meet you. Then I handed my Visiting Card to her that Specified that I am Distt. President of Bahujan Samaj Party (Khatri Wing). Then again she went in and said the Manager will not meet you.
6. After a few minutes an official came out Mr. Ashutosh Sharma [protected], He enquired the subject. I said I want to see Mr. Sachdeva. He enquired the reason. I told him the purpose. As he moved inside to enquire from Mr. Sahdeva as I tried to accompany him. He said Go outside. As I had just put a step inside the office I was made to Go Outside. I came out, after a few minutes the person named Mr. Ashutosh Sharma came out and said that you can not see Mr. Sachdeva. I requested him to arrange for the LCD. He told me that there is no Sales Personnel in the office at present. I shall make you a call shortly. After the expiry of 36 hours no one has called me.

GENERAL:
1. I must not forget to mention that the officials of LG are absolutely callous, rude & discourteous.
2. Is it that Sales Manager & the staff has been employed with a lesson of rude behaviour.
3. L.G. is dealing with the consumer durable products which have service Orientation. IS IT GOOD CUSTOMER SERVICE?
4. Whether the need is only from customer side & Sales Officers and LG officials are least bothered to manage customer.
5. Whether we the customers are not more than a mud that has no existence. It is Punjabi couplet "Roori de wi din badlde hun". That the dust (After harvesting wheat crop) changes its time. As when it gets the help of the wind it reaches to the head who press it regularly.
6. Why LG officials ARE FURIOUS. Is it because the cusomer came from lower caste & had not asked permission to enter in his office. Though Mr. Sachdeva belongs to a caste which is prominently called "Refugee" or "Jhangi" in our community & I belong to a prestigious caste Khatri with Doaba based ancestors. Our ancestors have never sold cowdung cakes as Mr. Sachdeva's community had been selling.
7. Though I never met Mr. Sahdeva, he must be living in inferiority complex. As this community had been deprived off from sitting nearby. That's why he tries to behave like this.
8. I had not gone to get any sort of the alm from Mr. Sachdeva. Now I understand why our forefathers hate this Aroras (Sachdeva Caste people) because they people don't have etiquettes to move in society.

The Sale & Purchase is the secondary point. The first point which all the advanced countries officials favour. That they people regard the Customer and don't misbehave with the customers like LG Officials.

I hope that the LG officials will investigate the matter.

Thanking you,

Yours truly,


(Rajneesh Madhok)

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