LG Electronics

I purchased my LG BP330 bluray player approx 5 months ago. I bought it because it had everything I was wanting in 1 player. I primarily use it for netflix and within the first month I was having issues. As it was trying to load a show or movie it would kick me out of netflix to the main LG screen which now has no graphics just a black screen and a list of options. I would turn the player off then back on again go to netflix and have to sign back in. This would happen every couple days. Then I would try and load a movie or show and it would tell me to try again later and every title would give me the same message. At first I thought it was just netflix but it was like that for 3 days. I did a search online and someone else was having the same issue with their lg player and said deactivating netflix on the player then signing in again seems to fix the problem. I tried it and it worked, temporarily. It started getting worse to the point it was daily or multiple times in a day and was getting incredibly frustrating. I sent a message to LG explaining what was going, and a tech replied saying to try doing an update and sent me a link with the update for the player, if I still had issues after that they said to call customer support. I tried the update and it made no difference. I called customer support and explained what was going on and the tech made me go through these ridiculous steps like resetting my router, then do a factory reset on the player, setting the internet back up on the player, deactivating netflix then signing into it... she gave me a case number and told me to call back if there are any more problems...all just seemed very pointless and it was. The next day it was doing everything all over again. I called back, this guy I was talking to made me go through HIS OWN process, claiming that this seems to solve the problem. None of which was all that different from the first set steps I did only he added a few other pointless ones. I told him I have done something similar, it seems to temporarily fix it and this problem keeps persisting and is getting worse. He then tells me that there is nothing LG can really do because it's not on their end, it's netflix. He had a bunch of customers call the night before and netflix was having issues. I then told him, I understand netflix has issues every now and then, I have had it installed on other devices and it's happened. But these issues are happening EVERY DAY! So, it's not netflix. He then tried to still point the finger at netflix, asked if there was anything else he could help me with and told me to have a good evening.
It is now at the point where I can maybe watch a single episode of anything on netflix and it's crashing, then when I try to load it back up it does it over and over and over and over again, half those times I'm having to sign back into netflix. I am spending more time TRYING to watch something than actually watching something. After all this and reading other peoples very similar experience dealing with LG and having a lot of problems, I will not be purchasing any other LG product. I would recommend to anyone looking to purchase that you consider a different brand. This is BS.

After intense saving we purchased a 56 inch LG TV 8 months ago. After turning it on today we were greeted with a black screen. After contacting both the purchase store ( Currys with an equally terrible customer service) we contacted LG directly. Best case scenario they collect in 5 days and it could take 28 days to get back. They offer no refunds or exchange on what must obviously be a faulty product, they offer no replacement during repair period and they offer no guarantee around quality of repair. Basically if it goes again after repair then we have to go through same thing again, that is of course until after 12 months when there is nothing they can do. My experience of them leads me to believe they do patch up jobs with the intention of prolonging things until they no longer have to worry about you. This kind of service you might expect for an unknown brand or a cheap piece of equipment, but this is neither. Will never go near them again and urge everyone to do the same.

Bought an lg lb6500 with the sound plate as a promo. Problem is the tv has corner leg stands. And does not sit on the sound plate. Now that no weight is applied to the top of the sound plate. It gives out muffled rattling sound from the top of the plate vibrating. Also was an open box product. The open box was not my decision. I was told they only had one left in Ontario and was open box. And that no more would be shipped to the local store. So not sure if it was damaged or faulty from the start. Started noticing the problem from day one. Noticed the rubber pads under the unit that 2 of the did not sit on my tv stand. Causing vibration to the bottom added felt pads the rubber ones. That helped for a week or so till the top of the plate started vibrating. Also seems from it being so light that it kind warped from not sure if its the heating and cooling of the unit. Causing the rubber pads to lose touch with my stand. Called LG to pretty much get blamed for the issue. Second issue with LG in the past 6 months.

Vishwanath Rajpure - [protected]
I put my complaints month of august regarding cooling of my refrigerator. my refrigerator model no. GL-255VT5.BWTZEBN &
SR. No.010NLLG005264 but they said if you have bill we can consider under warranty which is not missed so request to issue duplicate bill to Top Ten Electronics, Ghansoli, NaviMumbai from where we purchased this refrigerator but they have not able to provide me the same so I pass the request to company regarding duplicate bill but they also not able to track my transaction and not providing duplicate bill which is required to verify the warranty period. This process is going on for last 15 days.
Please Help me

I bought a 50" tv about 3 years ago, and a week ago it stopped turning on it just makes a bunch of clicks and shuts off again ... I spent alot of money on It, and for it to last only 2 years that sucks . I took it to a electronic shop to see what was wrong they told me it was the main mother board, which would be about $600 to fix (they are now $450. New) . I have used LG faithfully for years now and I have never had a complaint . The picture was perfect, an my other LG products are great too but, after reading the complaints I'm skeptical ... I DON'T make alot of money to be buying a tv every 3 years, also It Is morally reprehensible to the environment to create products that need to be replaced every couple of years . Other people have suggested other brands that they have had for years... Sorry LG you lost another customer :(

Sir
My name: s. M. Akbar cell: [protected] one of the old complaint no: rna [protected]
Last complaint no: rna [protected]
I bought l. G led television and it had a problem with hdmi port and power supply near the end of warranty period. They sent a technician who convinced me that like computers the hdmi port in l. G always has a problem and he repaired the power supply problem hurriedly.
As i expected in few months the problem came again. Now they sent a technician who said he will charge for it which ended in argument. After calling many times they gave the service executive mr. Thiyagarajan’s mobile number ([protected]) . This person started shouting at me for posting the complaint at complaint board, consumer forum and sending the complaint to the higher official (Neeta linz) and started challenging me on this issue in a rude way.
Then they gave me the number of one mr. Prabakaran ([protected]) he again spoke as if i have to regret for buying l. G product.
Sir the problem is persisting since the period of warranty which was not properly attended.
I am sending this mail to all possible sources and also request you to escalate to higher officials of l. G (Because i couldn’t digest this injustice) . Now i am determined to face the challenge of this rude l. G people by seeking legal assistance against l. G that has made my life bad i am sorry worst. (As mr. Prabakaran said i am really regretting for buying l. G product. I don’t know how many of my brothers are sailing in the same boat)
I hope atleast one of all the l. G officials will be good enough to solve my issue.

My LG washer purchased
July of 2011at BestBuy rusted around the disposal unit and the left front side.
When the Service tech
arrived he disassembled my washer and then found the replacement part was the
wrong one.
He took both the
replacement part and my part and said someone would get back to me on the
replacement. This was July 19.
I have been told there
is no replacement part and I will have to take $400 and they (LG) gets my
washer. (This was from Eric at Corporate headquarters today)
I said (well- in other
words - No)
I want my washer put
back in one piece.

We purchase LG G2(IMEI No-[protected]) from Extra Al-Rakha Branch, and we face the problem(screen not working, hanging, mic is not working, network issue, ). We submitted to Extra Customer care(because no any service centre for LG Mobile in Dammam Area) on 08-07-2014(SR No-1-[protected]) and after 45days later he return back without repair my mobile and just he told u have to talk with LG person, he given 1 person contact no but when i called him he given the other person no still i can't get the solution. i want to file a case against LG and extra. Please help me, how to file a case.

Thanks,
Rehan.
[protected]

Very hell services from lg. I am from tanda, ambedkarnagar disctrict, uttar pradesh. I have bought an lg refrigerator model: gl-245 blga5. epvzebn (in), s. no.: 310przz023189 on 12/04/2014 and after 2 months the mosfet of circuit burnt out. I have registered a complaint to the service center on 29/07/2014 and the complaint no. they provided was rna140729058627. they said within 24 hours our engineer will call you and within 72 hours your complaint will be resolved. I have waited for 2 days and no call I received, then I again call to customer care and informed them that I didn't get any call from engineer. they provided a no. [protected] and said you can call to engineer directly and ask him to come to your home and resolve the issue then disconnected the phone. I then called to the provided no. and found that the provided no. is not existing. I then again called to customer care and informed that in the last call you have provide the engineer no. which is not working. then they provided another no. [protected] to call and ask the engineer to resolve your issue then disconnected the phone. I again called on that no. and got reply from another side that they are not lg service engineer and this is wrong no. I suffered a lot and then again called to customer care and informed them what happened in the past 2 calls. then they said let me remind a notification again to resolve your issue and marked it as "urgent". after that I got a call from an engineer mohanlal ([protected]/[protected]) and he visited home. he checked the circuit board and said that the mosfet is burst out and it will take 7 days more to replace the complete circuit board. I asked him why should I wait for more 7 days. it is very small issue and it should be available on the basti lg service center. he then made a call to the basti lg service center to the manager ms. pushpa ([protected]) and informed the issue and asked her to inform me about how much time it will take to resolve this issue. she then informed me that we will place an order for the circuit board and it will come from noida so it will take 7 days. I was shocked and surprised what a great service from lg. for a small component they will definitely pass 15 days in this way.in summer season we have to wait for this much time to run our refrigerator just for a small component and non availability of the circuit board in the service centers. they are not providing good services to their customers. very poor company lg.

my 2 year old LG refrigerator is not working. I called LG customer service many many times, they are so frustrating. All they do is tell you to troubleshoot, which is unplug the cord and plug it back in. I finally got a technitian to come and diagnose the problem, turns out its compressor is broke and they are taking FOREVER to fix this problem. I have been without a refrigerator over 1 month and they will not fix this! DONT BUY LG PRODUCTS I WILL NEVER BUY ANOTHER LG PRODUCT. THEY HAVE ANNOYING PEOPLE ANSWERING PHONES FOR CUSTOMER SERVICE. I AM SO FURIOUS !

LG Canada is not honouring the warranty as written for my defective appliance. I have been unable to get a satisfactory explanation cannot escalate.

My fridge stopped working in May 2014. I purchased a 'flat rate' service plan with LG Canada to have my fridge repaired. A technician came to my house 3 times before declaring that the fridge was unrepairable. An LG Canada service team member named Lee Fernandez (lee.[protected]@lge.com) contacted me offering a pro-rate credit of $796.00+ taxes sent to the retailer along with a partial credit refund of for the 'flat rate' service plan I had purchased. The purchase price of the fridge in Dec 2007 was $2200.

The warranty information that I have for my fridge is located in the manual that I received (an online copy can be found at http://www.lg.com/ca_en/support-product/lg-LFC22760ST#). Under the section titled LIMITED WARRANTY, it states:
"LG Electronics will repair or at its option replace, without charge, your product which proves to be defective in material or workmanship under normal use, during the warranty period listed below from the date of original purchase."

Under the section titled WARRANTY PERIOD, it states:
"SEALED SYSTEM : Labor/1 Year, Parts/7 Years (Compressor, consdenser and vaporator)"

From my understanding in speaking with the technician, there is likely a pressure or leak issue within the sealed system. Since the leak is inside the 'guts' of the fridge, it is too difficult to take the fridge apart to repair which is why he deemed it "unrepairable".

So based on the information above, and the fact that I purchased the fridge in Dec 2007 (note - it was not delivered until Feb 2008), I was expecting that the following statement would apply:
"LG Electronics will repair or at its option replace, without charge, your product which proves to be defective in material or workmanship under normal use, during the warranty period listed below from the date of original purchase.

"In the weeks since I was initially contacted by Lee Fernandez, I have repeatedly tried to get answers to the following questions:
1 - Why is the warranty not being honoured to "repair or at its option replace, without charge"?
2 - Is there somewhere in the warranty that mentions the pro-ration?

I have not been able to get any clear answers to my questions. Lee's response is always that this offer is within their existing norms/policy and cannot be reviewed. My requests for escalation seem to have been ignored. My request for a direct number to call have been ignored as well.

I have logged a formal complaint with the BBB (https://kitchener.ebindr.com/complaint/view/1301991/c/y9q2yb#) and have contacted Trail Appliances to see if they have any advice.

I recently purchased a brand new LG dishwasher model No. LDS5540ST. We have only had it for 16 days. Immediately we noticed that the soap was not being used and tried turning the pod etc. We referred to the manual which states "Only use detergent intended for automatic dishwashers" which we are. So I finally phone LG Canada customer service. First off they admit that this is a problem that they are aware of and are now recommending that customers not use the pods, this literature however was not sent out with our particular dishwasher model (their admission) So I suggest that since I have already purchased a large quantity of this soap and they admit this is a problem they are aware of etc. That I would accept a coupon for the soap that they recommend using in this machine, as a resolution. This is where it went to hell. First they came back and said well it says in the manual to use only HE soaps, I said no it doesn't and proceeded to read to them exactly what it says. I also explained to them that I have in fact used HE products before and was fully aware of how to use them and the types of soap that those machines require. They then said they still weren't going to do anything because the picture in the book shows them putting the soap in with a spoon! I will be trying to return this product and NEVER purchasing LG again> All over a simple thing that could have been resolved with a coupon. My main concern is that they know of this problem and admit to it and then turn it around and blame the customer!

On 3/17/12 I purchased new LG washer for my sister. It was chosen because my sister is disabled and this unit better suit her disability. The price was $1, 099.

In May I learned that the Bleach dispensing area of the washer was rusting. This was a cosmetic issue and did not fall under the extended warranty that was purchased. Since this was an obvious flaw in the galvanizing process I contacted LG and they agreed to “extend” their warranty and to repair the washer for the rusting issue.

On 6/6/14 LG sent a service tech out to look at the washer and he said that he needed to order the parts to replace the washer top. The tech returned 6/13 to make the repairs. When he re-assembled everything he could not get the washer lid to lock (in order to operate the washer’s lid must be locked). He called someone on the phone to request assistance. When he hung up the phone he said he had to order more parts.

On 6/14 he installed the new parts but the lid still would not lock. Also, the water would not stop running until the unit was unplugged. He made another phone call requesting additional assistance. While on the phone, he tried several other things to no avail. He then hung up the phone and said the washer was “un-repairable”. He stated that someone from LG would be contact in three to four days.

The service ticket issued by LG states that the issue they came out for was cosmetic but they left the washer inoperable.

On 6/16 someone from LG called and offered to pay $800 for the washer but that was all they would do for us. They would not repair or replace it. We requested a supervisor. On 6/17 Michael called and said the same thing. My Brother-In-Law told him that was unacceptable. The washer was working before their rep took it apart.

Michael (from LG) directed my brother-in-law to contact Home Depot because the extended warranty was through them. The problem with this is that this is not Home Depot’s responsibility. LG sent their employee into my sister’s home and, while in the normal course of his duties, he damaged the mechanical workings of her washer. This is no different than if he had dropped his tool kit on a crystal vase and broke it. LG is responsible to make my sister and brother-in-law whole.

It is injudicious to allow a company to come in to a senior citizen’s home to repair a cosmetic defect and damage beyond repair (according to their own technician) a washer that was purchased for $1, 100 and then to disclaim responsibility for the damage that they caused. Just because this is company is a foreign-based multinational conglomerate it should not have the right to treat our consumers this way.

When speaking with LG’s customer service representative and the supervisor, Michael, we asked for what we believe is reasonable. We requested that LG either repair or replace the washing machine with the same model.

My sister is disabled and has trouble moving around. She would normally only wash small loads of laundry at a time. Now, she must gather all of her clothes together and either drive fifteen-twenty miles to a laundrymat, pay money that she should not have to pay and use machines that are just as apt to destroy her clothes as to clean them. Her only other alternative is to drive thirty-five miles to my house and use my washer and dryer and try to do her laundry all in one day. Over an extended period of time this very well may be deleterious to her health.

On 13 jun 14, i bought a LG split ac 1.5 ton LSA5PW5M from Unison Air Conditioners, krishna nagar, delhi and paid a downpayment of Rs 11750/- via cheque. I was promised delivery upon cheque clearance. I followed up co owner Mr Sanjay on Mon 16 jun but was told that monday being holiday, i'll be confirmed by Tuesday. I calldd up on Tuesday 17 jun and then i was told that ac will be delivered by evening. Despite follow ups, same was not delivered on Tue also and i was again promised that it will be delivered and installed on Wed, 18. Based on this assurance, i took leave on 18 but no one turned up despite follow ups and upon rigourous follow ups, ac was delivered by 9pm on 18 and i was again assured that same will be installed definitely on Thu 19 jun. So i again took leave and again followed up with them since today morning. After number of follow ups, engineers turned up around 12:30pm and when I asked them to ise nitrogen and vaccum based cleaning during installation, they called up their supervisor and started to go back. When i enquired, they told me that some other engineer will come for nitrogen based installation. I called up owner Sanjay once again and this time, he picked the phone amd told me that such installation will cost rs4500/-. This was a shock to me because even companies recommend proper cleaning of moisture before installation. He told me now to get in touch with another engineer. When called up that person, he said he'll come by tomorrow. Now, i called up company and talked to one of the supervisor, jagmohan singh. He assured me to get the same installed by today and told me that service centre enginmer will call me. I waited for another hour but no one called. I called up call centre again but this time even jagmohan also busy. Now, due to this shameless behaviour of dealer and careless attitude of co., i have wasted my second leave with no clue of any installation today.

Regards, Sanmati Jain
+91 [protected]

I purchased LG LED 3D 32LM3410 from Gera Vision, Vishnunagar, Jagadhri Workshop, Distt. Yamunanagar. The product is of inferior quality as it began problematic from the very beginning but it was somehow set right by local dealer. In the beginning of May'14 the problem worsened & now lying idle for one week. I chase daily but no one ready to tell the fact. This is the sorry state of LG Electronics.
The technician through customer care told me that the part will be replaced after its arrival. When the part will be arranged is not known.
I am getting only assurance but no one can ensure arrival of parts.

Very poor service of LG electronics.

The customer is helpless & feel cheated because it not known when the LED will be set right, though it is hardly six months since it has been purchased.
The local dealer Gera Vision is sitting idle because their duty is selling only LED & rest is upon the Co.

The dishwasher came with a 5 Year warranty on the Stainless Steel Tub. Three years down, I see dots on the door and think water marks. Then call LG service who inspect and confirm that not only the door but the inside of the stainless steel tub too is rusting! The dishwasher is now 4 years old. The LG technician says it cant be fixed. And when we ask LG to honor their warranty, this is the response: " …LG will offer you 15% discount towards the purchase of a new LG dishwasher. Please remove and keep the original serial tag of your defective dishwasher, as those will have to be sent back to LG Canada (by Purolator, account# [protected], it should be addressed to Attention: M Mannik on the address below). You also have to send us the new Receipt which you can send by email".

I have purchased LG F1056LDP in 2010. First 3 years it was worked nice. But this year (4th year) it is giving starting trouble. Once the machine is switched ON, we can change wash type, spin, temp. But, Start/Pause is not responding. I have physically checked that switch is fine. Randomly sometimes it will work. But most of the time it is not working.

Anybody knows the reason, please tell me.

Our relatively new front loading washing machine broke three months ago. For the last twelve weeks, we have logged over 30 calls to LG; have dealt with three service repair companies (two companies directly affiliated and sent out by LG); and have had eight service calls to our home to attempt to repair the machine. Every time we contact a representative at the company for information or for an update, we receive conflicting information about the status of our situation. We are almost always re-routed to a different client care representative. In each instance, we have to provide them with the detailed history of our situation, but this continuously leads us nowhere in the process. Most recently, we sent a letter to LG, but have not received a response.

Almost every part of our washing machine has been replaced however our machine is still broken and in pieces. As a family of six, including four young children, we are extremely dissatisfied with how this matter has been dealt with by the company.

I took out a new celphone contract at Westgate Cel C. I wanted a Samsung Pocket + or Samsung Fame. After 3 weeks of struggles i was offered the LG1 phone. I clearly said i dont want to struggle with the phone, and i dont want an expensive phone, because the pay as u go works out too expensive for me. I signed for the LG phone, they helped me to set up the phone, but because i left Cel c store all my first months MB has been used up. I wasnt too happy, but bought some pay as you go, just to get the phone going.

Since then i have been back to the Cel C store several times, because the LG phone use up all money loaded onto the phone within minutes. Cel C store helped several times to try and close all unnessesary apps, and internet, but it seem that nobody can stop . the LG phone from just eating the money.

We requested that the LG phone gets tested for a fault, but we were told that this is the programs that the LG phone gets sold with, and it cannot be deleted or disconnected. Im using my old nokia phone now. because i cannot keep om paying money and load onto the phone, and it just keep on dissappearing into the cyber space for nothing!