LG Electronics

Just real our mail correspondence!

Dear Natasha/Caren

According to this mail the unit would have been couriered to Bloemfontein the 20th of Sep 2016 and then exchanged with the current faulty one at Dr Weyers house...

- It’s been almost a year since we’ve tried to sort this problem
- We have never had such unprofessional service – EVER
- The best day in life is when we have a working fridge/freezer and NEVER have to do business with LG ever!

I’m actually speechless and appalled.

I believe that when LG are looking at performance bonuses and getting rid of dead wood, your departments must be visited.

Henco Malan
Personal Assistant To Dr CF Weyers
Persoonlike Assistent Vir Dr CF Weyers

[protected]@DrWeyers.co.za

Dr CF Weyers
MB ChB (UOVS) FC Psych (SA) M Med (Psig) (UOVS)
PR No: 2204738 .
5 Service Road • Hospital Park • Bloemfontein • 9301
Tel: [protected]
Fax: [protected]

From: Natasha Ferley [mailto:natasha.[protected]@lge.com]
Sent: Monday, September 19, 2016 3:22 PM
To: [protected]@drweyers.co.za
Cc: Accounts - BFN Appliances
Subject: RE: LG - Fridge Freezer
Sensitivity: Private

Good day Henco

My sincere apologies for all the inconvience caused

The new unit will be couriered to Bloemfontein appliance tomorrow

Hi Caren

Please advise once you guys receive the unit so that we can have this matter resolved ASAP

Regards
Natasha Ferley
Service Co-ordinator
Office +[protected]

natasha.[protected]@lge.com

LG ELECTRONICS S.A. (PTY) LTD
Raceway Industrial Park, Monte Carlo Drive, Gosforth Park, Germiston, 1450
Web: www.lg.com/za | Mobile: m.lg.com/za | Social: facebook.com/LGSouthAfrica

From: Henco Malan [mailto:[protected]@drweyers.co.za]
Sent: Tuesday, September 13, 2016 9:37 AM
To: Natasha Ferley/LGESA Service NetworkTeam(natasha.[protected]@lge.com)
Subject: RE: LG - Fridge Freezer
Importance: High
Sensitivity: Private

?

Regards
Henco

(Wonderful service)

Henco Malan
Personal Assistant To Dr CF Weyers
Persoonlike Assistent Vir Dr CF Weyers

[protected]@DrWeyers.co.za

Dr CF Weyers
MB ChB (UOVS) FC Psych (SA) M Med (Psig) (UOVS)
PR No: 2204738 .
5 Service Road • Hospital Park • Bloemfontein • 9301
Tel: [protected]
Fax: [protected]

From: Natasha Ferley [mailto:natasha.[protected]@lge.com]
Sent: Thursday, July 14, 2016 12:14 PM
To: [protected]@drweyers.co.za
Subject: RE: LG - Fridge Freezer
Sensitivity: Private

Good day Henco

As per our discussion

We are looking at replacing both doors I will revert back to you once I know how long the second door will take to arrive

Regards
Natasha Ferley
Service Co-ordinator
Office +[protected]

natasha.[protected]@lge.com

LG ELECTRONICS S.A. (PTY) LTD
Raceway Industrial Park, Monte Carlo Drive, Gosforth Park, Germiston, 1450
Web: www.lg.com/za | Mobile: m.lg.com/za | Social: facebook.com/LGSouthAfrica

From: Henco Malan [mailto:[protected]@drweyers.co.za]
Sent: Tuesday, July 12, 2016 4:07 PM
To: Natasha Ferley/LGESA Direct Service Team(natasha.[protected]@lge.com)
Subject: RE: LG - Fridge Freezer
Importance: High
Sensitivity: Private

Dear Natasha

Do you have any feedback for me as yet?

Regards
Henco

Henco Malan
Personal Assistant To Dr CF Weyers
Persoonlike Assistent Vir Dr CF Weyers

[protected]@DrWeyers.co.za

Dr CF Weyers
MB ChB (UOVS) FC Psych (SA) M Med (Psig) (UOVS)
PR No: 2204738 .
5 Service Road • Hospital Park • Bloemfontein • 9301
Tel: [protected]
Fax: [protected]

From: Natasha Ferley [mailto:natasha.[protected]@lge.com]
Sent: Friday, July 1, 2016 1:37 PM
To: [protected]@drweyers.co.za
Subject: RE: LG - Fridge Freezer
Sensitivity: Private

Good day Henco

My apologies for the delayed response I am waiting for parts and the service centre to advise if the door has been send through

I will revert back as soon as I can

Regards
Natasha Ferley
Service Co-ordinator
Office +[protected]

natasha.[protected]@lge.com

LG ELECTRONICS S.A. (PTY) LTD
Raceway Industrial Park, Monte Carlo Drive, Gosforth Park, Germiston, 1450
Web: www.lg.com/za | Mobile: m.lg.com/za | Social: facebook.com/LGSouthAfrica

From: Henco Malan [mailto:[protected]@drweyers.co.za]
Sent: Thursday, June 30, 2016 5:31 PM
To: Natasha Ferley/LGESA Direct Service Team(natasha.[protected]@lge.com)
Subject: RE: LG - Fridge Freezer
Importance: High
Sensitivity: Private

Good day Natasha

I’m just checking on your installation date – as I’ve not heard from you since the 24th of Jun 2016 at 10:45 with my previous mail.

Please come back to me!

Regards
Henco

Henco Malan
Personal Assistant To Dr CF Weyers
Persoonlike Assistent Vir Dr CF Weyers

[protected]@DrWeyers.co.za

Dr CF Weyers
MB ChB (UOVS) FC Psych (SA) M Med (Psig) (UOVS)
PR No: 2204738 .
5 Service Road • Hospital Park • Bloemfontein • 9301
Tel: [protected]
Fax: [protected]

From: Natasha Ferley [mailto:natasha.[protected]@lge.com]
Sent: Tuesday, June 21, 2016 11:47 AM
To: [protected]@drweyers.co.za
Subject: RE: LG - Fridge Freezer
Sensitivity: Private

Good day Henco

Trust that all is well

We have received the new door however I am waiting on the parts department to come back to me

As they are un boxing the door to make sure this is the correct one

Regards
Natasha Ferley
Service Co-ordinator
Office +[protected]

natasha.[protected]@lge.com

LG ELECTRONICS S.A. (PTY) LTD
Raceway Industrial Park, Monte Carlo Drive, Gosforth Park, Germiston, 1450
Web: www.lg.com/za | Mobile: m.lg.com/za | Social: facebook.com/LGSouthAfrica

From: Henco Malan [mailto:[protected]@drweyers.co.za]
Sent: Friday, June 17, 2016 10:31 AM
To: Natasha Ferley〉LGESA Direct Service Team(natasha.[protected]@lge.com)
Subject: RE: LG - Fridge Freezer
Importance: High
Sensitivity: Private

Dear Natasha

I’d like to bring under your attention that no appointment for the installation for the fridge door was made as yet.

Kind Regards
Henco

Henco Malan
Personal Assistant To Dr CF Weyers
Persoonlike Assistent Vir Dr CF Weyers

[protected]@DrWeyers.co.za

Dr CF Weyers
MB ChB (UOVS) FC Psych (SA) M Med (Psig) (UOVS)
PR No: 2204738 .
5 Service Road • Hospital Park • Bloemfontein • 9301
Tel: [protected]
Fax: [protected]

From: Natasha Ferley [mailto:natasha.[protected]@lge.com]
Sent: Monday, June 6, 2016 9:30 AM
To: [protected]@drweyers.co.za
Subject: RE: LG - Fridge Freezer
Sensitivity: Private

Good day Henco

Trust that all is well please see below from our spares deparment

Hi Natasha

We are expecting 1 on 14/06/2016 and latest 17/06/2016

Regards
Natasha Ferley
Service Co-ordinator
Office +[protected]

natasha.[protected]@lge.com

LG ELECTRONICS S.A. (PTY) LTD
Raceway Industrial Park, Monte Carlo Drive, Gosforth Park, Germiston, 1450
Web: www.lg.com/za | Mobile: m.lg.com/za | Social: facebook.com/LGSouthAfrica

From: Henco Malan [mailto:[protected]@drweyers.co.za]
Sent: Monday, May 30, 2016 1:35 PM
To: Natasha Ferley〉LGESA Direct Service Team(natasha.[protected]@lge.com)
Subject: RE: LG - Fridge Freezer
Importance: High
Sensitivity: Private

Hallo Natasha

Het jy dalk 'n idee wanneer hulle die deur gaan reg maak?

Groete
Henco

Henco Malan
Personal Assistant To Dr CF Weyers
Persoonlike Assistent Vir Dr CF Weyers

[protected]@DrWeyers.co.za

Dr CF Weyers
MB ChB (UOVS) FC Psych (SA) M Med (Psig) (UOVS)
PR No: 2204738 .
5 Service Road • Hospital Park • Bloemfontein • 9301
Tel: [protected]
Fax: [protected]

From: Natasha Ferley [mailto:natasha.[protected]@lge.com]
Sent: Wednesday, May 18, 2016 9:19 AM
To: [protected]@drweyers.co.za
Subject: RE: LG - Fridge Freezer
Sensitivity: Private

Good day Henco

I do understand where you are coming from however we need to have the door replaced I am liasing with our spares department to see how soon we can have the new door fitted I will revert back to you as soon as possible

Regards

Natasha Ferley
Service Co-ordinator
Office +[protected]

natasha.[protected]@lge.com

LG ELECTRONICS S.A. (PTY) LTD
Raceway Industrial Park, Monte Carlo Drive, Gosforth Park, Germiston, 1450
Web: www.lg.com/za | Mobile: m.lg.com/za | Social: facebook.com/LGSouthAfrica

From: Henco Malan [mailto:[protected]@drweyers.co.za]
Sent: Tuesday, May 17, 2016 10:55 AM
To: Natasha Ferley/LGESA Direct Service Team(natasha.[protected]@lge.com)
Subject: RE: LG - Fridge Freezer
Importance: High
Sensitivity: Private

Dear Natasha

I think she was just so disappointed, waiting so long for the product door. Her believe and faith in your product and service is not as it was.

She waited so patiently, she burst out in tears when the door was not fixed...

 She never directed any anger to your or the company, just that she meant to buy the best product her money could, with faith and now the service is like it was.

Thanks for your assistance in this regard.

Regards
Henco


Henco Malan
Personal Assistant To Dr CF Weyers
Persoonlike Assistent Vir Dr CF Weyers

[protected]@DrWeyers.co.za

Dr CF Weyers
MB ChB (UOVS) FC Psych (SA) M Med (Psig) (UOVS)
PR No: 2204738 .
5 Service Road • Hospital Park • Bloemfontein • 9301
Tel: [protected]
Fax: [protected]

From: Natasha Ferley [mailto:natasha.[protected]@lge.com]
Sent: Tuesday, May 17, 2016 10:03 AM
To: [protected]@drweyers.co.za
Subject: RE: LG - Fridge Freezer
Sensitivity: Private

Good Henco

My apologies for the inconvience however I need to speak to my manager and will revert back to you

Regards

Natasha Ferley
Service Co-ordinator
Office +[protected]

natasha.[protected]@lge.com

LG ELECTRONICS S.A. (PTY) LTD
Raceway Industrial Park, Monte Carlo Drive, Gosforth Park, Germiston, 1450
Web: www.lg.com/za | Mobile: m.lg.com/za | Social: facebook.com/LGSouthAfrica

From: Henco Malan [mailto:[protected]@drweyers.co.za]
Sent: Monday, May 16, 2016 5:44 PM
To: Natasha Ferley/LGESA Direct Service Team(natasha.[protected]@lge.com)
Subject: RE: LG - Fridge Freezer
Importance: High
Sensitivity: Private

Dear Natasha

They came to fit the door on Friday the 13th of May.

It turned out the door is the wrong one!

My boss is so upset. Can they just replace it please?

Regards
Henco

Henco Malan
Personal Assistant To Dr CF Weyers
Persoonlike Assistent Vir Dr CF Weyers

[protected]@DrWeyers.co.za

Dr CF Weyers
MB ChB (UOVS) FC Psych (SA) M Med (Psig) (UOVS)
PR No: 2204738 .
5 Service Road • Hospital Park • Bloemfontein • 9301
Tel: [protected]
Fax: [protected]

From: Natasha Ferley [mailto:natasha.[protected]@lge.com]
Sent: Tuesday, May 10, 2016 1:45 PM
To: [protected]@drweyers.co.za
Subject: RE: LG - Fridge Freezer
Sensitivity: Private

Hi Henco

Only a pleasure please let me know if you require further assistance

Regards

Natasha Ferley
Service Co-ordinator
Office +[protected]

natasha.[protected]@lge.com

LG ELECTRONICS S.A. (PTY) LTD
Raceway Industrial Park, Monte Carlo Drive, Gosforth Park, Germiston, 1450
Web: www.lg.com/za | Mobile: m.lg.com/za | Social: facebook.com/LGSouthAfrica

From: Henco Malan [mailto:[protected]@drweyers.co.za]
Sent: Tuesday, May 10, 2016 1:08 PM
To: Natasha Ferley/LGESA Direct Service Team(natasha.[protected]@lge.com)
Subject: RE: LG - Fridge Freezer
Importance: High
Sensitivity: Private

Thank you so much Natasha!

Henco Malan
Personal Assistant To Dr CF Weyers
Persoonlike Assistent Vir Dr CF Weyers

[protected]@DrWeyers.co.za

Dr CF Weyers
MB ChB (UOVS) FC Psych (SA) M Med (Psig) (UOVS)
PR No: 2204738 .
5 Service Road • Hospital Park • Bloemfontein • 9301
Tel: [protected]
Fax: [protected]

From: Natasha Ferley [mailto:natasha.[protected]@lge.com]
Sent: Tuesday, May 10, 2016 8:49 AM
To: [protected]@drweyers.co.za
Subject: RE: LG - Fridge Freezer
Sensitivity: Private

Good day Henco

The door has be received and send down to the service centre they will contact you to arrange a call out as soon as they receive it

Regards

Natasha Ferley
Service Co-ordinator
Office +[protected]

natasha.[protected]@lge.com

LG ELECTRONICS S.A. (PTY) LTD
Raceway Industrial Park, Monte Carlo Drive, Gosforth Park, Germiston, 1450
Web: www.lg.com/za | Mobile: m.lg.com/za | Social: facebook.com/LGSouthAfrica

From: Henco Malan [mailto:[protected]@drweyers.co.za]
Sent: Monday, May 09, 2016 5:13 PM
To: Natasha Ferley/LGESA Direct Service Team(natasha.[protected]@lge.com)
Subject: RE: LG - Fridge Freezer
Importance: High
Sensitivity: Private

Thank you Natasha

Will communicate this to Dr.

Kind Regards
Henco

Henco Malan
Personal Assistant To Dr CF Weyers
Persoonlike Assistent Vir Dr CF Weyers

[protected]@DrWeyers.co.za

Dr CF Weyers
MB ChB (UOVS) FC Psych (SA) M Med (Psig) (UOVS)
PR No: 2204738 .
5 Service Road • Hospital Park • Bloemfontein • 9301
Tel: [protected]
Fax: [protected]

From: Natasha Ferley [mailto:natasha.[protected]@lge.com]
Sent: Monday, May 9, 2016 1:19 PM
To: [protected]@drweyers.co.za
Cc: [protected]@kloppers.co.za
Subject: RE: LG - Fridge Freezer
Sensitivity: Private

Good day all

Hi Henco

We have send an email to Korea in order to get the estimated time arrival of the part and will revert back you

Regards

Natasha Ferley
Service Co-ordinator
Office +[protected]

natasha.[protected]@lge.com

LG ELECTRONICS S.A. (PTY) LTD
Raceway Industrial Park, Monte Carlo Drive, Gosforth Park, Germiston, 1450
Web: www.lg.com/za | Mobile: m.lg.com/za | Social: facebook.com/LGSouthAfrica

From: Henco Malan [mailto:[protected]@drweyers.co.za]
Sent: Friday, May 06, 2016 1:36 PM
To: Natasha Ferley/LGESA Direct Service Team(natasha.[protected]@lge.com)
Cc: [protected]@kloppers.co.za
Subject: LG - Fridge Freezer
Importance: High
Sensitivity: Private

Dear Natasha

It’s been a month again, could you please give me some feedback?

Regards
Henco

Henco Malan
Personal Assistant To Dr CF Weyers
Persoonlike Assistent Vir Dr CF Weyers

[protected]@DrWeyers.co.za

Dr CF Weyers
MB ChB (UOVS) FC Psych (SA) M Med (Psig) (UOVS)
PR No: 2204738 .
5 Service Road • Hospital Park • Bloemfontein • 9301
Tel: [protected]
Fax: [protected]

From: Henco Malan [mailto:[protected]@drweyers.co.za]
Sent: Friday, April 1, 2016 3:35 PM
To: 'Natasha Ferley'
Subject: RE: LG - Fridge Freezer
Importance: High
Sensitivity: Private

Dearest Natasha

Thank you for getting back to me.

- 3A Prettyman Rd
Waverley
Bfn
9301

Please feel free to contact me on [protected]/6 or my cell on [protected].

Regards
Henco

Henco Malan
Personal Assistant To Dr CF Weyers
Persoonlike Assistent Vir Dr CF Weyers

[protected]@DrWeyers.co.za

Dr CF Weyers
MB ChB (UOVS) FC Psych (SA) M Med (Psig) (UOVS)
PR No: 2204738 .
5 Service Road • Hospital Park • Bloemfontein • 9301
Tel: [protected]
Fax: [protected]

From: Natasha Ferley [mailto:natasha.[protected]@lge.com]
Sent: Friday, April 1, 2016 8:44 AM
To: [protected]@drweyers.co.za
Subject: RE: LG - Fridge Freezer
Sensitivity: Private

Good day Henco

Kindly send me address and contact details for Dr Weyers I will revert back to you

Regards

Natasha Ferley
Service Co-ordinator
Office +[protected]

natasha.[protected]@lge.com

LG ELECTRONICS S.A. (PTY) LTD
Raceway Industrial Park, Monte Carlo Drive, Gosforth Park, Germiston, 1450
Web: www.lg.com/za | Mobile: m.lg.com/za | Social: facebook.com/LGSouthAfrica

From: Henco Malan [mailto:[protected]@drweyers.co.za]
Sent: Thursday, March 31, 2016 2:54 PM
To: Natasha Ferley/LGESA Direct Service Team(natasha.[protected]@lge.com)
Subject: FW: LG - Fridge Freezer
Importance: High
Sensitivity: Private

Hi daar Natasha

Hier onder is die mail wat ek vir Mnr Kloppers gestuur het.

Groete
Henco

(ek wil ook noem dat ons baie keer met Klopper en die Appliance Repair ouens gepraat het)

Henco Malan
Personal Assistant To Dr CF Weyers
Persoonlike Assistent Vir Dr CF Weyers

[protected]@DrWeyers.co.za

Dr CF Weyers
MB ChB (UOVS) FC Psych (SA) M Med (Psig) (UOVS)
PR No: 2204738 .
5 Service Road • Hospital Park • Bloemfontein • 9301
Tel: [protected]
Fax: [protected]

From: Henco Malan [mailto:[protected]@drweyers.co.za]
Sent: Monday, March 14, 2016 12:17 PM
To: '[protected]@kloppers.co.za'
Subject: LG - Fridge Freezer
Importance: High
Sensitivity: Private

Geagte Mnr Kloppers

Wees so gaaf en help ons met hierdie probleem. Dr Weyers het u so 2 jaar terug 'n LG yskas by Klopper gekoop. Die deur het so 2 maande terug opgehou om water en ys te maak. Ek het u yskas afdeling geskakel om te help met 'n diens of ondersoek oor wat die probleem mag wees.

Die afdeling het my info geneem en ook my die info van Bloemfontein Appliances gegee – ek het daar met 'n Zelda en Wally gepraat. Hulle het genoem dat hulle na die yskas sal gaan kyk en ook genoem dat hulle R513, 00 vra vir 'n diens en uitroep.

Ek het Bloemfontein Appliances gebel en gevra of hulle al terugvoer het en wat hulle beplan. Wally het genoem dat hy nog nie terug gekom het na my toe nie, omdat hy met LG gepraat het en LG weet van die probleem, hulle moet dalk 'n ander deur stuur.

Ek het ook genoem dat dit dalk net die water stelsel kan wees wat verstop was. Wally het laat weet hulle sal terug kom maar het nog nie weer terug gekom nie. Ek het Bloemfontein Appliances so 3 weke terug geskakel en met 'n ander man gepraat wat ook nie terug gekom het na my nie.

HELP asb, ons weet nie meer wat om te doen nie.

Groete
Henco

Henco Malan
Personal Assistant To Dr CF Weyers
Persoonlike Assistent Vir Dr CF Weyers

[protected]@DrWeyers.co.za

Dr CF Weyers
MB ChB (UOVS) FC Psych (SA) M Med (Psig) (UOVS)
PR No: 2204738 .
5 Service Road • Hospital Park • Bloemfontein • 9301
Tel: [protected]
Fax: [protected]

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I bought an LG T.V. screen model No. 47LN5420-TC nine month ago(in 2015) from LG ghreiwati group in Syria. After less than 3 months the screen broke down and the agent of ghriwati has told me that parts needed to fix the TV are on back order and that they should be available in a month or so. They replaced the damaged part with some parts available on the market for a temporary solution as they stated. I was promised the new part soon. the replaced part blew up again in less than two month and when I asked the LG agent about the ordered parts they said that parts are not available and that they have issues with DHL shipping and that parts will not be available soon. I told the agent that these problems with shipping are not the customer's concern and that they should honor LG warranty and offer me a solution or a replacement. They said that they don't have anything equal or similar to the Screen i have. They didn't even follow through with me and they kept asking me to call back. To put it mildly, they DID NOT CARE.
I would like to know if the LG headquarter is aware of the practices of his agent in Syria and what are customers in Syria are suppose to do about the agent not honoring the warranty? Please keep in mind that while I visited the agent location in Damascus they were more than one complain and from what I've been told many customers have issues with the agent but not all of them can write complains and send it to LG.

Lg technicians are running a fraud / scam. Please be aware.

I bought this tv from croma store of mumbai, malad. When the technician came for installation, I was shocked. He said your rca cable will not work with this tv and you will have to buy a new one. I asked where can I get it and he said, I have one but it is chargeable. I asked how much and he said 750 (?!). I found the price a bit high so I said will I get a receipt or not for which he said no you won't get a receipt. I called up croma store and talked to them, they said sir your rca cable will also work, its just that quality of video may not be good. They suggested that I ask technician to install with existing cable and tv should work fine. I forcefully asked technician to connect the same cable and it worked perfect!

Technician was lying to sell me a ridiculously priced cable. He was asking 750 for a cable which is available in market for 200. And that too without a bill. It was a non - branded cheap rca cable.

I am pretty sure the company doesn't do this but it is all going on unofficially. Lg customer care, if you are reading this then please keep a check on your technicians they are looting customers.

I tried to complain about this to higher level but to my surprise nobody was shocked to hear this in service center. It seemed like they were all involved.

This was not the end of misery for me. After this drama for cable, he mounted the tv in cross position, it's level was not proper. I asked him to fix that but he was not ready to do that. Then he simply said ok it is done, do you have any questions? I said I was told that I will be given a demo. To this he bluntly and very rudely said, itna basic tv he isme kya demo dene ka. I said at least fix the position of tv it is not mounted properly. To this he said I will send some one later. No one had come after that.

He wanted me to sign the form saying that installation is done. I refused. Till this date, I have not signed the form. I called up customer care and I was shocked to know that my account was showing that installation is done(?!) and they said re - installation will be chargeable. I was shocked as I had never signed the form.

I am pretty sure that these guys are cheating the company in this matter as well. They might have done a fake sign of mine to mark my installation as done.

This is cheating. When we buy a tv from lg they say installation is free but then they ask 750 for a cheap cable and also don't install the tv properly. They do fake signs (Although I am not sure abut this) so that you can not take the complaint further.

Lg, if you are reading this then please check what your employees are doing. If you care about customers then you should take this matter seriously and let me know what action was taken against such frauds of your company. Otherwise there is no difference between lg and micromax.

When it comes to service, lg is worse than the micromax!

For reference, here is my rna number : rna [protected]

Please note that the escalation page on LG website says -"server error please try again later"...I tried from different browsers and computers for like 20-40 times!

Please take a look at the entire after sale system response from LG India.

We purchased an LG 32 inch TV in April 2015 from LG showroom in Noida under a scheme of 1 year warranty and 2 year extended warranty.And since then we have been on a ride.( We bought it from LG showroom though we were getting it cheaper at other dealers because we unfortunately trusted the brand LG)

1 LG showroom (Shop no J6, 7, 8, Sector 18, Noida): At purchase we were told that the extended warranty card will arrive with the TV on delivery and any way the bill will suffice as LG will have information of the schemes anyway. No card arrived at delivery and when we contacted them we were told that the cards are out of stock and we will receive one soon. After 3-4 visits we finally got a warranty card. I got it stamped and signed and all information filled.
Last week our TV stopped working and the LG technician who came for repair said the warranty card for extended warranty is not valid as it has mentioned below in micro letters that the card was valid for purchase in June and July 2015.
That’s when we realized that we were intentionally or by mistake provided wrong card from the LG showroom.

2.LG customer care :We contacted the LG customer care who advised to contact the LG showroom. Though I explained that their contact nos are out of service and we have moved to Gurgaon, no help from LG customer care. They just don’t care!All they say is we cannot help please contact the showroom.
On asking for escalation, they provided no for area sales manager Mr Nishant Batra.

3. Escalation Team: Mr. Manager after many many attempts and calls finally said he cannot help and very bluntly says they CANNOT take responsibility of the product sold by LG showroom and it was my mistake that I did not check the micro letters and all *mark details on the card. Yes it was my mistake that I believed LG sales person, LG showroom and LG Brand!
Now in last hope we went all the way to Noida from Gurgaon to talk to the LG dealership. The showroom is now closed and non operational!
WE ARE AT A DEAD END NOW….LOOKING FOR HELP. IT DOESNOT TAKE ROCKET SCIENCE TO UNDERSTAND THAT A WRONG CARD WAS GIVEN TO A CUSTOMER (intentionally or a usual malpractice)AND THEY ARE TRYING TO ESCAPE WITH TECHNICALITY.
I feel cheated and deceived. Can anyone suggest what we can do now.
I am not going to let them get away with this.

And if anyone from LG who really cares about customers and LG service, please contact me My contact no is [protected].

I purchased an LG3 Mobile phone 14 months ago. About two months ago, my keyboard started faltering specifically in the locations of the 5 and space bar. I decided to just deal with the problem, however in the past three weeks my phone has been flickering off constantly and it is getting to the point where my phone is unusable, or it takes me approximately 5 minutes to access my phone dial to make a call. I went to Costco, where I purchased the store and it seems that my 1 year LG warranty was finished approximately two months ago. I am now in a situation where I am in a contract with my mobile provider and am paying for a plan where my phone is unusable. I also, use this device for business which has become a massive problem for me.

I would like to see what can be done about this. My phone is in perfect condition, it has no scratches, it was never dropped in water and has been in an Otter Case from the first day that I purchased it.

It is extremely frustrating that my device after only a little more than a year is unusable. I have tried to avoid iphones most my life as I was a Blackberry user first, however because of recommendations I tried the LG3 which I was enjoying with the big screen and easy function ability.

With that said, I am very disappointed and annoyed that the technology is already breaking down after only a year.

I would like to stay with LG for my phone use, however if something cannot be done, I will be switching over to iPhone and recommending not to use the LG after my unpleasant experience. I am just disappointed in a technological world that devices and don't seem to last more than two years at best and now it seems just over a year.

On 3/23/16 I took delivery of a new LG refrigerator model LSXS22423S that I purchased from Best Buy / Pacific Kitchen and Home here in Minneapolis.  Unfortunately the refrigerator side of the unit was never able to reach a safe cooling temperature, even at it's coldest setting.  I first noticed that milk went sour in a matter of days.  By the time I realized the problem and contacted Best Buy, it was just beyond their 10 day return period and they told me I now needed to deal directly with manufacturer.  I called your tech support and arranged to have a local technician come to my home.  The service technician arrived and using his digital temperature sensing device he confirmed that my readings were correct and the fridge was not cooling nearly enough.

What followed was a horribly long process; two months and SEVEN visits by service technicians to diagnose and replace parts (yes, I had to stay home 7 times) and the fridge was still not working.  LG tech support was now insistent that before they would replace the refrigerator I would have to stay home for an EIGTH VISIT so that they could make a final determination that the unit was indeed unrepairable!  The kicker though was that there were no more service technicians in the Minneapolis area who were willing to come out. The ones I talked with were all aware of the fridge and told me LG was too difficult to deal with.  The LG service center could not get one of the local independent technicians to take the assignment!

So in utter frustration I called Best Buy / Pacific Kitchen to see if they couldn't put me in touch with an american LG representative.  But after hearing my story the Pacific Kitchen agent announced that she would help me, she could replace my fridge!  Yes, thank you Pacific Kitchen!  

Because I liked the design of this particular LG model and thought the problem might have been with just that one specific unit I agreed to accept a new LG of the same model.  That was a mistake.  The new fridge arrived and it too had the same poor cooling issue.  I then got on the internet and searched the LG model number and found that others had the same cooling problem with this model fridge!

Best Buy / Pacific Kitchen was quick to replace this second defective LG refrigerator with a competitor's refrigerator of a similar design.  Finally after THREE MONTHS some conclusion to my long drawn out ordeal as the competitor's fridge cooled down immediately to a safe temperature range at a medium control setting.  

I am furious with LG that it took a total of three months of my efforts to finally resolve their defective product.  It would not be an exaggeration to say I likely have invested 30 plus hours of phone calls and waiting at home for technicians. And let's not forget the time and energy for the subsequent replacement refrigerators; emptying fridge/freezers into coolers, clearing a path, removing room doors, trash and clean up, etc..

LG was certainly aware of a cooling issue with this model and yet made me jump through tech support hoops for three months!  LG's deplorable customer service on this product should make anyone hesitant to buy any of LG's products, ever.  

Ultimately LG failed to fix the defective refrigerator and then failed to rectify the situation. 

I purchased LG refrigerator 3 years ago and I have been having problem annually. This year my refrigerator is out of order again called for LG repair service. LG repairman came to my home tried to fix it twice without success.
Repairman stated there must be something wrong inside panel which is beyond his reach. I have been living without refrigerator 3 weeks.
LG keep delaying the service without giving solution. I guess the product I purchased is a lemon product. I don't know LG top management know the fact of company negligence and customer's grievance.
This kind bad product and bad service should be known to the consumers.

Bought in 2009 from Best Buy & Dead as a door nail!
No lights, no fan, no nothing.

I've read many complaints online.
I bought a new master control board from AppliancePartsPros.com
Installed the new board and still NO power.

When tested on both boards - it is confirmed that power is getting to the master board. But still no power with either one installed.

Anyone ever run into this and have a suggested fix?

I purchased a DVD recorder thru Amazon in March, 2016. It became immediately apparent that it only played in black-and-white; a call to the 'Customer service' number elicited a suggestion that I buy another cord. I declined, as LG had provided the cord with the recorder, and the CS person said they'd give me a refund, adding that they'd seen this problem before. It took several more calls before I received LG's refund form, which required that the label on the be removed and attached. I scanned the form in, and uploaded it thru the requisite LG procedure on April 11, Case #CNM160408544928. Last week (May 16), I called CS again, and was told by a male CS person that it had been received, was being processed, and that he would call me that afternoon with more info. No call was received, so the following day, I called again and spoke with a female CS person who stated -- after much time on hold -- that it had never been received, and that another would be sent. This email, directing me to the same site for uploading, accepted my submission and then immediately emailed that it was rejected. The rejection email directed me to another link, which did not exist. I realize these people are never going to give me the promised refund, and I regret the 4 hours I wasted seeking it. Naturally I will never purchase another LG item and I urge anyone who reads this to do likewise.

Recently I have purchased a new LG phone and had some problems with it and I really needed some help and advice from customer service. I emailed many times hoping to get a reply but they ignored all my messages. Also tried to call and was put on hold like forever and then disconnected. What a terrible company! I love LG products but their customer service is beyond ridiculous! It seems like they don’t really care about their clients! Very disappointed wit LG.

My complaint with the company is acknowledged as ck. No./Complaint no. Cn201605037212.

The wall mounting unit for the tv is not done since its purchase. I requested for the same . They are demanding for charges of rs.912
when I explained the situation under what circumstances I asked for installation free of charge, company's customer complaint redressal team member mr.Vimal accepted the same. He promised to get the problem resolved by talking to his next officials. But no more response for the past 5 days. Even their local technician who committed to install the unit during purchase is evading to come. Please instruct the co to get the wall mount unit is installed free of charge as promised. The first time installation should be done free of charge as per company's policy also.

S dhheraj

I purchased this new dryer in January of 2016 and after three months it stopped working. LG dispatched a technician and they had to wait for a part to arrive. We waited for 2 weeks only to discover the part will be 5 more weeks. We called to ask for a new dryer and got caught in the loop. Kept being told to wait and submit documents. Was told I may get a credit, but not sure how much or when. In the meantime, I will be at least 7 weeks with no dryer. Best case scenario is I end up with a store credit and a broken dryer in my house. Who comes to get it? Do I have to pay to get it taken to the dump? No answers... just more waiting. To everyone out there, save yourself the hassle and avoid LG. I have had great experiences with Sony and Samsung, but foolishly traded a few dollars in savings and opted for LG. bad move. For some odd reason, as soon as your money comes out of your Visa... they instantly forget about you. Take care everyone.

I have been a LG phone user for 4 years. Last year like any phone enthusiast, I purchased their latest phone the G4.

This year in January the phone started going off on its own. At first I thought it's a battery issue. I want to lg office in Kenya and complained.

They said it's been a complaint with thst model. The g4 has what they call a bootloop. This is where the phone goes into an ever winding booting cycle and never will settle coming on.

I asked the LG kenya office what the remedy was and they said we need to change the motherboard. When I asked if I could have it replaced even ready to pay. They told me that I wait for them to import it.

It's now 3 months later I called them and they told me that since the phone was not bought in their region. That they cannot repair it.

When I read the complaints on this phone. The LG company released a statement saying all those with bootloop issue should contact local lg office.

Statement is here:

http://www.androidauthority.com/lg-admits-g4-bootloop-problem-hardware-fault-669603/

I'm stuck with a fairly new phone bought in October 2015.

What to do now?

LG dishwasher caught fire this morning. My wife happened to be in the next room when she she smelled and acrid odor and then saw smoke coming from the closed door of the dishwasher. When she opened the door, she saw flames in the bottom of machine. She dosed with salt, and when that didn't work, used the fire extinguisher, which put out the flames. She then shut off the breaker. We have not contacted LG yet, but thought people should know about this potential hazard. If she were not home, we could have lot our house. There seems to be many similar instances of these dishwashers catching fire, when I look online.

Sir, Madam,

I bought a 32” LG HD LED TV from SHAHS ADYAR- in Gandhi nagar, Adyar, Chennai-20. On 15th January 2015 of about 27, 000. On 28th feb 2016 (on month after warranty completion ), while we were watching the program in TV around 10.00 AM, suddenly 4 inch diameter size in the center of display become very bright and become white colour.
I raised complaint via LG customer care and the technician came after 2 days. While seeing the TV (with touching the TV) itself technician said, it is LED screed problem this needs to be replaced with new one the cost of the part is 15000.
It was shocking to know that with in one year +one month, how the TV reacts like this. Is the LG product is manufactured to work for exactly 1 year (one year of warranty period) I am completely unsatisfied with the LG. Is it any master idea behind the scene to buy LG products for every one year?
I raised this concern to LG Services team; they asked for TV bills, warranty card, TV image, serial number, also shared the same. They asked me to wait for the approval. Whenever I call, they reply like, “ Waiting for the conformation / approval to proceed with the problem fix”.
I guess, this would be a plan to extend the days to reduce the probability of getting the benefit. Also, to make the customer's mind to go on with the problematic TV/product.
Now we are totally disappointed and unable to bear the additional cost. So I humbly request you to look into the matter and find an agreeable solution to the same at the earliest. Also attaching the bills and TV issue image.
Thanking you in anticipation,

I bought LG-G4 (LG-H815P) on [protected] from iMedia store in Cairo, Egypt. My G4 had a bootloop on 4-4-2016, I called the customer service for LG in Egypt, they refused to replace the phone (which is still in the 1 year warranty), they only offered to replace some hardware internal components, at the end I agreed, then I emailed them the receipt I have alongside with the warranty certificate and the S/N of the phone, they confirmed that these are the only required documents and they told me that the only available place for replacing the hardware components is outside Cairo, almost 50 Km outside Cairo. I went there during their working hours, I took almost 4 hours to reach there (keeping in mind that I have just had an ACL surgery in my knee and I can't move easily) and then they told me that the receipt I have is not acceptable and I need another receipt! the receipt is the same one I emailed them and they confirmed it is correct! I even told them to take the phone and fix it and I will get them the other receipt they want when I come back to take the phone but they also refused!
After I couldn't get any useful information, I went to the store I bought the mobile phone from to get the correct receipt, then I called them to ask if I can ship the phone to them instead of going the 50 Km again, or to send the phone to a nearer store and they ship it to the main center but they refused and didn't provide any helpful information or recommendation!
The worst experience ever! knowing that the bootloop is a manufacturing hardware bug! so it is LG's fault not mine!
The first LG product to buy and it is certainly the last product to ever buy from such a company like LG!
---------------------------------------------
Mohamed Nabih Mohamed
+[protected]
mohamed.nabih.[protected]@hotmail.com

Nearly a month ago I ordered electrodes for my TENS which I also purchased from LG Med Supply a few years ago. I have purchased electrodes from them in the past as well and even though I live in Canada I never waited longer than one week for my order to arrive.

This time it has been nearly a month and my order has not arrived. I contacted the company asking for a tracking number. The number they gave me is fake. USPS has no record of my order ever being shipped. I contacted the company again and said if this order is not here by the end of the week I want a refund of my $50 purchase. No response.

The week came to an end and I am not surprised that my order did not arrive. I emailed the company again and stated that it is evident my order was never fulfilled since USPS have no records. I informed them that I will not hesitate to take the issue to the Betted Business Bureau if I am not refunded. Within minutes I had my refund. I think that action speaks for itself. LG Med Supply are a dishonest, fraudulent company.

After having an issue with my LG Smart TV, I call LG technical service to get a tech to come to my house to fix it. The call was taken from someone in India, and after explain the issue, the guy tells that the mother board need to be replaced, the technician will be able to come the next day between 8:00am to 12:00 and the cost is $297.00. I paid with my credit card and I thought that the issue would be resolved the next day. Not so easy!

After calling LG, as of now, I have been on the phone 2 hours and 58 minutes and keep being transferred from department to department. The only words I hear is I apologize but no one does anything!

At this point I just hope to get a refund and will take my tv to the Best Buy or will throw it in the trash along with all LG! I am still on the phone trying to get the refund after 3 hours as of now! Incredible and truly horrible service! Now I have to call again another number! I received the charge notice but they refused to send me a credit confirmation.

If you read this post DO NOT ever buy LG products! Spend your money in a company that has better service! LG NEVER again!

LG

I have purchased a convection glass top stove, a fridge with French doors and two freezer drawers, and an a above-stove convection microwave a couple years ago. They are of rather disappointing quality. And the responses from LG is even more disappointing. I have contacted LG first about the stenciling on the knobs and the front panel of the stove fading. There is no physical notches on the knobs so you cannot determine the level of the heat without the stenciling. I received replacement knobs and the front panel, but within less than a year, the stenciling is again coming off. The paint used must be fundamentally inadequate for the daily use of the stove. After contacting LG again, I was told that they would only replace ones and if the paint comes off again I would have to buy the knobs from them for $ 175.00. I asked them to replace on warranty again because they give me a faulty product again.
Recently, I noticed the door of the microwave is out of alignment. It is sagging about a quarter inch. I contacted the company again only to be told there is nothing can be done except to pay for repair myself.
My fridge will not dispose the ice cubes because they freezer together in the holding bin (if I don’t use it every day) the tech told me to turn the temperature down for the fridge, now it is very cold to about 3 degrees Celsius and the ice maker is still not working.
I believed LG products were of good quality. Certainly, they are not cheap. But I discovered they are cheaply made not to withstand the regular use of households for more than a short few years.
I also found the company representatives to be difficult to deal with. It causes me a lot of frustration and costs a lot of time trying to make the reps understand the problems with their products. I feel that the company is not worthy of the trust I put in.
I don’t think that the customer service reps are there to help, but they say “I understand” and then explain company policy’s and say very polite not LG’s problem. I sure will not ever buy any of there products again, and will warn my friends about them. To me it is unacceptable to go through that experience.