LG Electronics

LG Customer service sucks, I have spoken to customer service reps.that were rude and nasty and hung up on me. My refrigerator was not working, they sent out. technican named J. he came out messed around with my refrigerator and then it stopped working all together. it took him 1 week to come back then he called himself fixing again it did not work. I had to throw out 600.00 worth of food that i brought for my family of 8 and then each day spend a minimum of 150 to feed them breakfast lunch and dinner each day. Jason was to come on 10/9 between 1-5 he sent a text message at 2:45 that he was still coming but didn't arrived until after 6 and them spent 2 hours doing nothing really to my refrigerator and then left without saying anything I didn't even know that he had left. I spoke with [protected], and the last person M. the sevice Manager. All these other people other thn Micheal the service manager was rude kept bouncing me around and hung up on me. I spent 2-4 hours a day on the phone with this nonsense, and today 10/10 I spent another 4 hours on the phone. Someone name Carmela who this was escaled to never called me back. LG Customer Service really sucks no one cares and they are rude as they can be. I had to spend 1800 for another refrigertor because they wanted me to wait another week for someone to come out and see if they can fix my refriegerator when I had to threw away 600 in food and spending another 150 a day for food for a family of 8 which coms to 1500 in food and then spending 1800 for a new refrigerator which comes to a total of 3300.00. for all the aggravation and money spent, gas riding back and forth to the store LG needs to reimburse me at least 2000 of my money especially for they took me through and the incompetent sevice tech, and still no one called me back about the escalation of getting a refund. This company s horrible.

I want someone to contact me at [protected] regarding this matter and. refund. Thank you Ms. Muhammad

Bought a new tv for $2000, started making distorted noise, flickering screen and vertical lines on the screen within a month and lg is not replacing the tv. Its just saying that they can only repair it. But why a brand new tv with a manufacturing defect cannot be replaced, why should i repair it. I am just so dissatisfied with lg and i am out of options now.

I have contacted customer support twice. Both times I have been on hold for approximately 45 minutes and nothing was resolved. We have trouble shot the machine, etc. and I am only being told that the very loud banging noise, that the machine makes, during the spin cycle is normal. It is NOT normal. I can't get any answers, they will not send a technician out here to look at it and I am receiving no help whatsoever! I feel like they are wearing me down until I just give up. This is TERRIBLE customer service! I have spent thousands of dollars on LG appliances and now I am rethinking my decision.

Good Day

We purchased a LG 1 year and 3 months ago. Very happy with the quality and performance. We were a long time Sony customer and were so happy to have made the change to LG. The purchase cost was about 5K.

1 - One year almost to the day our TV stopped working. They came in and changed the mother board, power supply and an additional part.

2 - Three months later the issue reoccurred... they came back and changed the mother board, power supply again.

3 - The tech turns on the TV and the TWO components and the Screen burned up immediately...

4 - The tech wrote a report advising that the TV had a number of issue and needed all new parts. Mind you this TV is only a bit over one year old.

I call and was able to speak to a gentleman named Fernando Prince (introduced himself as an assistant to the President of LG). He explained that LG Policy is to repair the TV 3 times and if it fails in 90 days, they will then request a replacement or credit towards a new TV. We are now on week number 5 with this issue... and have received all components including a new Screen so that the tech can install in 7-10 days. When I followed up with Francisco, he without much sympathy said that all that LG will do...

I ask you... How much confidence would you have in a product or company with above experience. I ask that same question to LQ president's assistant and it did not seem he was too concern about it.

I am going to report this to the BBB and as many platforms as I can. I already sent an email to my local news (Chanel 7) for their consumer outline reports. They replied to me immediately and advised we are to have a phone interview soon.

I WILL NOT EVER buy any LG product because of the response, NOT due to the failure. I understand that it may be an isolated case... but Fernando actions or non-actions really pointed out how much LG cares about their clients.

Please respond to me at 786.412.2182 if I am wrong and you CARE about your costumers.

Approximately 19 months ago I purchased an OLED TV from Amazon. A week ago the TV started to shut down after a few seconds of turning it on. I called a LG representative. He had me go thru a series of steps to see if the problem could be fixed. No luck. Said I would need to call an LG technician to look at the tv. I Called all 3 LG techs in my area and left a voice mail for each one to call back. No response of any of the 3 technicians. I finally called a local repair technician. After the diagnostics were completed, he said the display screen panel was bad.

I called Amazon to find out if I had any recourse. Amazon said to call LG.

I called LG and they suggested that I go thru a series of steps again with a LG technician that never returned any of my calls the first time! And btw sorry the warranty is good for one year only. This is the help/support I received.

Purchased range 6/1/23. Two weeks later, the black caps on the burner heads had the paint peeling off. I cleaned these caps as per directions in the manual. I called the parts dept at [protected] and sent pictures to show the damage. I was sent two new black caps and the same thing happened after two weeks. Peeling caps make the stove look ugly. I spoke to an engineer and was informed that these caps did not have heat resistant paint used on them. This is a manufacturing defect. Heat resistant paint would not peel off the top of these burner heads. Stove purchased at P.C. Richard, Whippany, NJ Invoice # [protected]. Store #[protected]

WE NEED HELP! I purchased an LG refrigerator in July 2022 from Home Depot. It wasn't delivered until a month after that. I have an elderly lady in my apartment who has been complaining since the beginning of 2023 of it not keeping cold and not making ice. We are now 1000.00 into repairs. After replacing everything possible, it is registering 85 degrees in the fridge and has one piece of ice in the freezer. We are now advised to purchase a new one. We are extremely concerned about her health in that she has been eating food not properly maintained. Warranty/No warranty, this unit should not be failing. Home Depot suggested that we only had 90 days warranty, so we hired our own service person to be able to service it QUICKLY due to the woman's age. The repairs started in early 2023 before the 1 year manufacturer warranty expired. This is NOT my first LG appliance to fail. However, I do know that LG customer service was very good to us on the first appliance and because of that, we have continued to purchase LG. I am now rethinking that decision. but for NOW, praying that they will honor this refrigerator as well. I really can't afford to keep buying LG Appliances.

I will never ever buy LG products ever again they have the worst customer service I have ever dealt with. so my TV went black one day and so I called support and they made me do all the stupid [censored] that support makes you do. And so nothing worked like usual and they said its going to need a repair so they sent a repairman out and he came and changed the main board and then said that it wasn't the main board, it was the panel that

went out and that the panels too expensive to fix and that LG is probably going to just give me a new TV so I contact LG to see what the status is ang guess what they want to send another [censored]ing tech out. So now I have to wait another month for these dumb [censored]s to fix the TV instead of just sending me a new TV it's not even an expensive TV it's just a LED TV. And then the support people are so rude and would end my chat sessions and just being very unhelpful.

LG has the worst customer service ever! We will never buy another LG appliance again. I’ve spent well over the cost of a new unit of my time in dealing with this garbage and it’s still NOT resolved! The new A/C unit has still not been sent out. More promises every day and still NOTHING!

Spend your money on another brand!

Our A/C went out in our house over a month ago. Tech went out and repaired it (took one week for this to happen) and it was broken again within 48 hours. He came back out and said it needed a complete new unit. (This was another week)

We didn’t receive a new unit for another week because they didn’t order it right away.

Received new unit on the 14th - which was delivered on the 14th - in the rain. No one called beforehand like they said they would - so it sat outside in the rain all day.

Technicians don’t install the new units - when my husband went to put it in - the new unit was damaged.

I have called / talked on chat EVERY day since then and no one has been able to help me - everyone says they will escalate it and nothing happens - it’s all false promises and lies.

For over a week of me calling / chatting - no one ever said we need you to cut the serial number plate off of the unit and send us that picture - it wasn’t until I asked did someone finally say yes that’s what we’re waiting on! ?

Thankful someone reviewed my claim weeks prior to tell me what I was missing and what was holding up the process of them shipping my new unit out. ? #thisdidnthappen

So here we are over a month later - over a week now since I sent in all of the correct pictures and still no new unit on the way. When I call and ask for a supervisor I get no where.

It’s absolutely ridiculous that there isn’t anyone capable at LG’s customer service that can actually do what they say they are going to do and take care of the customer!

Absolutely unacceptable!

I called customer Service to complain on after cleaning my range knobs that is starting to pit and the coding is coming off and so is the print on the knob so I don’t know what I’m cooking on. I was told by customer Service that it is a cosmetic defect not a manufacture defect and therefore it’s not covered under warranty. These knobs are only 13 months old. I’ve spent a total of $20,000 on lg

products because I was told that they are a good company and they stand by their products and yet I was told by customer service that I cleaned them wrong that you’re not to use warm water with a gentle soap on them. How are you supposed to clean something only using just water I have never heard of that before in my entire life. My phone number is [protected]. My name is Donna Kupferschmid, Donna Kupferschmid my email address is wing [protected]@iCloud.com. I would appreciate if somebody would get back in touch with me because I am very upset and I do not like how Customer Service handled my situation.

I had purchased LG refregerator @2010. In Aug-2023 we switched OFF fridge as we were outstation. After return on 25th Aug 2023 we switched it ON, but it was NOT starting. On 26-08-2023 we contacted LG customer care. A technician named Mr. Jeetendra attended and checked and told us that the PCB has got short and that it needs to be repaired/ replaced. When I checked I observed that the PCB in my NEW refrigerator ( which was never repaired ) was found already a SECOND HAND REPAIRED ONE with components replaced and filled with Silicone type adhesive around replaced components on PCB which is usually done after replacing of short conponents. HOW IS THIS POSSIBLE IN A BRAND NEW REFRIGERATOR. Which means the NEW refrigerator purchased by us from DASS electricals (your authorised Sales outlet ) in Wanawadi Pune 411040 was already tampered.

Attached is a PCB Pict . You are requested to look into the matter and arrange for new PCB free of cost and refund ra 300/- visit charges taken by your technician Mr. Jeetendra who attended the complaint

Our family purchase the item on July 1, 2016, through Costco by $2,299.99.

The refrigerator broke on July 16, 2020, during Covid-19 pandemic, I threw all the foods (a month supply, because we only shop one time a month) and called LG, because there are only 3rd years, I received the repair for free. The reason the refrigerator stopped working was because the compress broke. But it happened again. The refrigerator broke again because of the same problem. I called LG customer again. This time customer service gave me three places to call for repairs. The result is none of them are willing to do the repair job. All of them say because the compress quality is so bad even after they replace it with a new one it will break again, and they will lose money for honor the repair warrant. I called LG again this time they said. They can get somebody from LG to do the repair work but will cost $630 for the labor which is 27.55% of the new machine’s cost and it only has 90 days warrant. I really do not understand how those bad quality refrigerators get in the US market and I believe it is not only I have such bad experience.

3 weeks ago we were out of town for 2 days and came home to discover our LG refrigerator was not working. We called a repair service and they informed us the compressor was broken and needed replaced. We had over $800 in spoiled food, steaks,seafood,meat,and dairy we had to throw away. LG is sending another compressor to the repair service but it has not arrived yet and its been over a week. We informed LG about our food loss and they said they would escalate our claim and someone would call in 24 to 48 hours. Its been 4 days and no phone call. We are going on a month with no refrigerator and LG not doing anything. Here is our name and address and contact number

Richard and Deborah Pykosz

125 North 20th Street

Weirton, West Virginia 26062

Cell [protected]

I purchased the dryer/washer tower in November. It was delivered in December. It stopped working around 2nd week of June. A tech came to the house at least 4 times, which each time it took a week or so to come back out. He finally said it couldn't be repaired and a new product would be delivered. After I didn't receive it, I called only to discover that he was no longer with LG. No one bothered to call me and the entire process started over. Another tech came out to replace the same parts that were replaced by the first tech, knowing this was a WASTE OF TIME!. This is all time I've taken off work to be there for the tech. He tells me we need to try more means of repairing before a new product will be issued. I have been without a dryer, having to use a laundromat, for TWO MONTHS AND SEE NO RESOLVE IN SIGHT! THIS DOES NOT SET WELL WITH ME AND I NEED A NEW PRODUCT TODAY. THAT IS NOT TOO MUCH TO ASK!

I purchased this monitor on April 7, 2023, from Amazon.com and after only three and half months the monitor has stop working completely. This has been very disappointing. I made several calls to your tech support about the issues. The 1st tech I talk with did not try to do any troubleshooting with me, then I asked for a supervisor, and this took over 45 minutes to get her to the line. When I described my issue, I was told that this monitor does not support using the USB hub built into the monitor to connect my mouse and light bar, which it was working earlier. I gave the model number, then she put me on hold to look the monitor up, which made me feel that I was lying to her about the capabilities of this product. I read the product description from the Amazon’s website, which was the reason that I purchased the monitor. At the point I made a request to have a placement monitor sent, but this request was denied, after waiting for a week for someone to call me back. I was told that you will send a shipping label and box for me to ship the product back for repair. I have only received the shipping label by email and was told that the box will take another 7 to 10 days for me to receive. Which is not acceptable, now I must go out and purchase another monitor, while I wait for the repairs to be done and the monitor to be returned to me.

This has made the decision for my family not to purchase any more LG products, due to my earlier experiences with two Lg TV’s one a 55 inch were within a year of having it, the panel needed to be replaced twice and a 65 inch smart TV were the Wi-Fi connection has stop working and when I called about this product and I was not told how to get a replacement part and this happen a couple of days after the warranty expired, which now I am using a Amazon firestick to view steaming services for app’s that are built-in to the smart tv.

I recently had our less than 2 year old LG fridge repaired. Getting the repair scheduled was a nightmare. I agreed to a flat fee repair (which I like). The technician was outstanding. He told me that I would receive the repair receipt which would note that the damage was due to a power surge (need that b/c my insurance will cover part of the repair). Two days later I received a Service Receipt indicating all of the parts replaced and the repair completed. it also indicated that the repair was done at "No Charge to Consumer".

Well come to find out that was not true...although no one could explain why I received that receipt with no charge but acknowledge it was sent. So for over a week I have been trying to get the "real" receipt. I have called 4 times; spent several hours on the phone with transfers and hold times...each resulted in a promise to send in a request (apparently a different depart. handles receipts and a customer cannot talk directly with them) for a receipt and I would received it in 1-2 business days. Still have not received it. I asked to talk with a supervisor. After waiting on hold for nearly 20 minutes, I was told one was not available but one would call be within 30 minutes. That was 5 days ago...never received the call...

Please do yourself a favor and stay away from this company. I purchased a new dishwasher about 6 months ago, it's now leaking and after spending 45 min with the agent on phone, they decide to not support as it's not "under warranty".

No description has been provided and the agent is refusing to give me their agent number or to escalate to a supervisor. I'm calling the extended warranty right now but this is absolutely unacceptable and most horrible experience (in 23 years of actually working in contact center and customer care myself).

DO NOT BUY LG! no matter to what great price, they are worse more than Samsung.

Bought an LG French door refrigerator in 2016. The compressor died in 2019. LG repaired it. The compressor just died again. LG did not repair it for free. It cost nearly $1,000 to repair a 7 year old refrigerator. Beware buying LG refrigerators. LG knows that the compressors break and continue to sell. Disgraceful.

By asking me to add more to the complaint just in order to have it filed seems bogus. I have explained about what happened. There is nothing to add. The LG French door refrigerator which is not quite 7 years old is a piece of garbage. The compressor died twice in a span of 6+ years.

I purchased washing machine in April 2022. However, I lost the bill due to unforeseen reasons. Now, my machine is having fault to which your engineer suggests cost of Rs. 1700.

Also, this executive says the Machine is of 2017, however, I bought it in 2022.

I should get the defects covered under warranty.

I really hope you have a solution, else, consumer forum will be my last option