LensCrafters’s earns a 2.1-star rating from 5 reviews and 367 complaints, showing that the majority of eyewear customers are somewhat dissatisfied with their glasses and service.
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prescription sunglasses (defective lenses)
Summer 2008 I purchased regular prescription glasses and a pair of prescription sunglasses at the LensCrafters in the Cherryvale Mall in Rockford. Within weeks of purchase, I noticed what appeared to be stress fractures in the lenses of the sunglasses. I hadn't even cleaned the glasses yet. They had been sitting in their hard shell container in my car. My belief is that the lenses were subjected to stress when put into the frames. I took them back to the store and was told that I had scratched the lenses and they would not replace the lenses. That moment they lost my business, my children's business and anyone else I can talk sense into. My local Optometrist appreciates LensCrafter's poor customer service.
The complaint has been investigated and resolved to the customer’s satisfaction.
charges
LensCrafters
#856 Campcreek Marketplace
3600 Crampcreek Market Place Blvd.
East Point, Ga 30344
On April 24th LensCrafters charge my credit card for 274.95 for a prescription.for glasses. On April 30th someone called me and said that the Lab could not fill. it. I told
them to put a charge back. It is June and they have not done anything. My bill is due. I did not buy anything so why did they put a charge on my card first?.
The complaint has been investigated and resolved to the customer’s satisfaction.
did you go back into the store to swipe your card? or did you give them your credit card number over the phone? LensCrafters like many other large retail companies do not store your credit card information so you have to do one of those two things in order to recieve a refund.
service
I purchased 2 pairs of glasses - clear and prescription sun - on May 30.
Within a day or so, the prescription sun glasses lens popped out - and kept popping out. The first chance I had to return to the store for repair was 11 days after purchase on June 10, 2009.
At 12:00 the salesperson told me the lenses needed remade and would be ready in 1- 1 1/2 hours. I returned in 1 1/2 hours to wait another 1/2 hour for service.
I was told at 2:00 that the glasses were ready. The salesperson handed me the glasses - but they were barely tinted. I told the salesperson they were not the same tint as the lenses I returned. She said they were.
She retrieved the old lens and with a side-by-side comparison, the lenses were NOT the same darkness level as what I specifically requested in my original order, which these lenses were replacing.
WITHOUT AN APPOLOGY - I WAS JUST TOLD I HAD TO WAIT ANOTHER HOUR.
The Carolina Place Mall Lens Crafters staff is inept - unprofessional - rude and unaccommodating.
I paid a high price for Lens Crafters service and was treated VERY POORLY, lost time from work and had to make an extra trip out of my way to retrieve my glasses with NO APPOLOGY.
The complaint has been investigated and resolved to the customer’s satisfaction.
gemoneybank
I went to lenscrafters for my glasses they cheated me on the price saying my insurance only paid $35 towards my glasses. My payments for the glasses coverage is more then $35 a year. My employers insurance rep said I shouldnt have had to pay over $50 for my glasses. I was charged $347 which they financed with Ge Moneybank. I made payments for a year and a half when I started getting late charges and phone calls that my payment was late. I would get a phone call 3 days after I got the bill in the mail. I was told my balance was $427 after making payments for 1 1/2 years. I asked for a list of payments and charges especially late charges. The man I spoke with did not speak or understand english very well. He refused to give me this info. I told him I would not make another payment untill I recieved this info. I never recieved anymore paperwork from them but they turned me over to collections. I have 8 credit cards and have never missed a payment, never went over the limit and always pay double the minimum payment. These people are crooks and no one should do business with them ever. I bought a video camera 10m years ago from GE. It was in there warrenty repair station 6 months out of the first year and they would not replace it. I will never have another GE product as long as I live.
doesnt really matter what the interest free time is. They are totally overcharging on the interest and wont give an acounting of payments, charges or fees.
It is obvious you dont understand what you read. It was 12 months no interest. The amount was $327. I made $39 a month payments, this should have been payed of in 10 months but was set up on auto payments with my credit card. The payments were always on time. If you dont understand what you read why are you posting on this? I have used Lenscrafters for over 20 years, obviously there computer made a mistake but it was new insurance and I did not know for several months that I had over paid. Not untill I mentioned it at work and was told by the foreman I had overpaid, then it was too late to do anything about it. Do the numbers numbskull 10 X $39. is $390. 18 times $39. is $524. Yes I wasnt paying attention but they still grossly overcharged me and I have paid well over what interest they should have charged and they still want more. Collection agency wants another $730. which would make total over $1200. They are crooks IE GEMONYBANK. Lenscrafters made a mistake but I didnt know it soon enough. If you post another message to this I will file complaint against you.
They are a prefered provider for Aaetna. I have filed a complaint with Aaetna. And the prosectors office for fraud. I have paid $534 on this acount and they claim I still owe $430 That is something like 200% interest. They sold acount to a collection agency that say I now owe $740. I was never late on any payment. You need to read the first report again before you make another stupid post on this.
The complaint has been investigated and resolved to the customer’s satisfaction.
AWFUL!
BOYCOT THIS COMPANY!
LENS CRAFTERS COMPANY IS A SCAM! THEY SCAM PEOPLE BUY MISREPRESENTATION AND MISLEADING THEIR PRODUCTS THEY SELL CHEAP QUALITY LENSES FROM CHINA AND OVERCHARGE THE CONSUMER!
THEN THEY KINDLY OFFER THE CONSUMER TO OPEN the LENS CRAFTERS CREDIT CARD
with GEMONYBANK (MORE CROOKS!)
Once consumer opens that credit card then they have you by the %#%
NOW, THEY MAKE IT SOOOOOOO DIFFICULT for the CONSUMER TO PAY THE CREDIT CARD SO the consumer becomes LATE AND THE GE BANK CHARGES THE CONSUMER LATE FEES!
CROOKS! VERY VERY BAAAAAAAADDDDDDD! THEY NEED TO BE SHUT DOWN!
LENS CRAFTERS ARE THE WORST !
BOYCOT THIS COMPANY! LENS CRAFTERS COMPANY IS A SCAM! THEY SCAM PEOPLE BUY MISREPRESENTATION AND MISLEADING THEIR PRODUCTS THEY SELL CHEAP QUALITY LENSES FROM CHINA AND OVERCHARGE THE CONSUMER! THEN THEY OFFER THE CONSUMER TO OPEN the LENS CRAFTERS CREDIT CARD
with GEMONYBANK AND THEY MAKE IT SO DIFFICULT for the consumer TO PAY THE CREDIT CARD SO YOU ARE always LATE AND THE GE BANK CHARGES THE CONSUMER LATE FEES!
CROOKS! VERY VERY BAAAAAAAADDDDDDD! THEY NEED TO BE SHUT DOWN!
BOYCOT THIS COMPANY! LENS CRAFTERS COMPANY IS A SCAM! THEY SCAM PEOPLE BUY MISREPRESENTATION AND MISLEADING THEIR PRODUCTS THEY SELL CHEAP QUALITY LENSES FROM CHINA AND OVERCHARGE THE CONSUMER! THEN THEY OFFER THE CONSUMER TO OPEN the LENS CRAFTERS CREDIT CARD
with GEMONYBANK AND THEY MAKE IT SO DIFFICULT for the consumer TO PAY THE CREDIT CARD SO YOU ARE always LATE AND THE GE BANK CHARGES THE CONSUMER LATE FEES!
CROOKS! VERY VERY BAAAAAAAADDDDDDD! THEY NEED TO BE SHUT DOWN!
THERE IS NO SUCH THING AS 12 MONTHS SAME AS CASHE PRICE CRY BABY.
There is no 12 month same as cash with G.E. through Lenscrafters. One pair is 3 months, 2 or more pair is 6 month.
Your's, of course, is the stupid post. The Aetna is in no way related to the G.E. account. so that needs to be seperated from the start, ignorant. The interest goes to somewhere around 22-25% if not paid within three months. So, Einstein, if you don't pay your bill the interest accrues. Do you know what that means? PAY YOUR BILLS.
As to the Aetna. If your plan didn't show up originally, there was still time to fix it. Lenscrafters offers that service. You could have gone back to the store and had the bill adjusted for the insurance. I know this, because I had to do it. IT WAS SIMPLE.
Let's sum up now. YOU applied for a 3 month, same as cash account to pay for your glasses. YOU didn't pay the bill in the 3 month period. You are STILL responsible to pay the balance plus accrued interest. YOU paid for glasses you should (Maybe) have paid less for, but YOU didn't have it adjusted for insurance after the fact. On top of that YOU had a 30 day guarantee time to return the glasses, but YOU didn't take advantage of it. IT WAS ALL YOUR RESPONSIBILITY, KNUCKLEHEAD.
Do your local Lenscrafters a favor and stay away. They are too busy being number one with MILLIONS of satisfied customers for you to be a hassle to them.
First of all, did you check with your insurance company to see if Lenscrafters was an in network provider? Secondly, the account through G.E. is at the MOST a 6 month no interest. I'm sure that was explained to you at the time of purchase. The interest started after your deadline. You are responsible for taking care of payments.
employee-april
Purchased glasses on May 08, 2009, received call stating that lens needed to be returned and they would call us when ready. Today, we decided to call, person answered asked my husband to hold, he waited approximately 8-10 minutes, someone got on the line and asked who he was waiting for, he told them waited another 5-6 minutes was told lens had come in but needed to be inspected and that they would call, they indeed called. We drove to LensCrafters at Arbor Place Mall which is about 20 miles from our house. Salesperson April assisted my husband, we looked at the glasses and discovered that the glasses were a bright blue and that we did not like them.Salesperson April said to us in an arrogant way, didn't you know they were blue when you bought them, to which I replied, if we had known they were blue we wouldn't be surprised right now, the glasses looked dark brown. After that she wouldn't help us to select another pair of frames she just ignored us. A Lab Tech by the name of Chris saw our frustration and tried to help us with great appreciation LensCrafters lost money that day because I, too, was going to purchase my glasses from them We are expecting our refund and shall never go back there again, not because of the glasses, but because of lack of consideration on the part of April the Salesperson
The complaint has been investigated and resolved to the customer’s satisfaction.
well weren't you there to pick out the glasses in the first place?
frame colors don't change. maybe you need to get your eyes check ma'am.
Go to the store in Fayetteville. They will help you without a doubt.
glasses broke in 4 months.
I purchased new progressive lens glasses from LensCrafters 4 months ago. I really don’t care about name brands or off-brands, but I do care about how tough the glasses are. In my youth I was very hard on my glasses, and made it a point to get polycarbonate lenses in titanium frames. I’m a desk jockey now, with a quiet lifestyle, but I still make a point to...
Read full review of LensCrafters and 4 commentsdisceptive replacement discount
I scratched the right lens in my glasses which I purchased from Lenscrafters 2/28/09. I paid $615 for 2 lenses plus new frames. When I inquired about replacing the damaged lens I was told I was covered by their replacement coverage and I would received a 50% discount. I was then told I had to replace both lenses even though only one lens was scratched because that is their policy, hence I would have to pay $307.50. The way I see it is I'm paying full price for the one lens I need to have replaced. I have purchased my last 3 pairs of eyeglasses from Lenscrafters and paid a lot of money to do so. I will NEVER patronize Lenscrafters again and I encourage all to do the same.
The complaint has been investigated and resolved to the customer’s satisfaction.
What self serving answers about requiring that both lenses be replaced, even though one is perfectly fine. I had the same problem. The optician helping me explained it was company policy. I replied it was only a way to get more money out of you. He shrugged sheepishly and said "I was trying to be diplomatic".
I then went to 2 other reputable opticians and they were totally fine with replacing just one lens. Don't be afraid to go elsewhere.
As of this year Lenscrafters has an improved protection plan for glasses. Unconditionally, your glasses are covered for 90-days for every customer. And they have a plan you can purchase for $25. And everytime you need to use it you pay a $25 co-pay. It covers everything that could happen to your glasses (including scratch lenses) except loss or stolen. This plan last for a year. The year starts after the unconditional 90 days.
BUYER BEWARE ! ----> Upon inquiry of replacement cost under the one year replacement policy they immediately inflate the "current retail replacement cost" The retail purchaser will not know this value or would they ever pay this "INFLATED COST" for a new pair of glasses.
If you walked into a Lenscrafters store today the over the counter retail purchase price of a new pair of glasses "IS NOT" the same price Lenscrafters will charge you for a new pair of one year replacement glasses at the 50% discount price rate. YOU WILL PAY 90% OF WHAT YOU PAID OVER THE COUNTER AT THE ORIGINAL TIME OF PURCHASE.
SHAME ON YOU LENSCRAFTER !
You know how you have to have a prescription to get glasses? That's because they're something that a DOCTOR prescribes. I think people forget that when they purchase glasses. There are logical reasons as to why they can't just make one lens and not the other, as the people before me have explained. Any company who WOULD replace just one lens like that is not doing their job to ensure the quality of the product or the health and safety of your vision.
I can certainly understand being irritated at first, but I CAN'T understand why you'd stop giving them your business over it. YOU messed up the lens, and they're willing to replace both of them for half the cost. Think about it this way, dude. You're getting two NEW lenses at the same cost of having one lens replaced at full price (which is what any other business selling anything other than glasses would do).
I have the same complaint here in Canada. If I can I will take out an Advertisement in a major Newspaper detailling my complaint. I called the Home Office of LensCrafters to get the name of the President of the Company. They won't give it out claiming security reason. I guess the security reason is that they get so many complaints they coul'dn't handle the mail.
I agree with above-where else do you get 50% off if you do something to your glasses in a year? Oh yea that's right no where! Also if you have transitions or anti-reflective getting only one lens would ba a bad idea. In transitions the lenses would be two different colors because one lenses was newer that the other and the A/R coating would look different and may be noticable.
As the number one optical retailer in the country they can't be that bad. Tell me of another product YOU can damage, and have it replaced for half price. It is important to replace both lenses to insure proper placement of optical center or seg heights. Also, try another location before castigating an entire company.
eye infection - dangerous!!!
EYE INFECTION WITH ABSCESS!
My mother had an eye exam and purchased glasses from Lenscrafters on Thursday. On Friday, she developed a HORRIBLE eye infection with abscess. Doctor said he treats lots of eye infections after exams from improperly sanitized eye equipment. Nurse said she takes her own sanitation wipes and uses them before putting face against equipment.
The complaint has been investigated and resolved to the customer’s satisfaction.
"Eye infection with abscess" usually takes longer than 24 hours to develop.
The doctors next to Lenscrafters are independent of Lenscrafters. Your complaint would be with that specific doctor. Check the prescription they wrote for your mother and it should have the name of the doctor's practice.
price gouging
I find it despicable that Lenscrafters offers a Standard Progressive Lens with "Obstructed field of vision" for a lower cost than the AVP Lens that has a wider field of vision for a higher cost. Why would anyone want to purchase something with obstructed field of vision. Isn't that why we are all buying glasses because we have obstructed vision? I have been wearing progressive lenses from the inception and if progressive lenses have been improved upon, why do they still offer the lens of lesser quality. I say take the "Obstructed field of vision off the market and provide the Wider field of vision AVP Lens at the price of the Obstructed one. It may be time for a class action suit to reimburse all of us obviously want to see clearly...
The complaint has been investigated and resolved to the customer’s satisfaction.
On 3/24/11 I spoke with your agent Beth who rude to me and refused to give me her last name. The situation is - I ordered a pair of glasses but for a long time now the glasses are just to strong for me. I was participating in the [gift to sight program]. I am a permanently disabled veteran. The manager matt set me up a appointment on 3/23/11at 12:00am. So, beth called me the following day and said that the doctor will not see me and that the manager does not know the policy, well if that is the case. It really seems strange to me that the cooperate office would hire someone who does not know policy-n-procedure. My glasses are defective and hurting my eyes and I don't see why lens craft can not fix the problem no matter what circumstances arise. Customer service is very import for business. I only hope the cooperate office c an resolve the matter at hand. Please feel free to contact me if you have any questions my nu#[protected].
Sincerely,
Gardiner b. Smith III
Glasses completely wrong after 2 eye exams. Then I was told That I could go to any lenscrafter store to get satisfaction. The store in Union NJ, near where I work wanted 55 dollars to examin my eyes, because they were ot the 1st store I went to. The Paramus store made a 3rd attempt which failed. I use my old glasses for work and driving now because that was my 1 time 500 dollar covered visit for the year.
On 3/24/11, I spoke with agent Amy who was very rude. I am a permanent disabled veteran and I had participated in the [gift for site program]. However, my eye glasses are to0 strong, I got the prescription at this location but they were made at the SanFrancisco location. Your agent amy said she is not going to argue with me, and I have to"pay" when she asked me about my glasses. I do not appreciate being talked to like that, and I don't see why they could not make a exception. In addition I had a single vision and a reading vision but I could not handle looking between the two. Customer service is very important for business and I hope the cooperate office can assist me in this matter.
Sincerely,
Gardiner B. Smith III
And you stop being Stealth (lol) I love how you speak down to people, as if you are above them. I would be afraid you would sit on me :)
.
You would be afraid of:
http://www.piggybankblog.com/2008/03/25/stealth/
.
My name is John Wright AND I AM FIGHTING BACK!
.
John Wright
piggybankblog.com
I hope the cooperate office can resolve tis matter.
We actually have many options for progressive lenses. The way that progressives are made is the lens is ground down to the correct rx. With progressives there's many many perscriptioins in there and how they blend the rxs together is where you get the blurry on the sides. As for your comment about how Lenscrafters is ripping you off, this seems rediculous to me, as what we're doing is giving you multiple options. People who have had the MVP lens before (including multiple members of MY family) have been fine with them. Some people are willing to pay more for a lens that was digitally surfaced that gives a bit more vision on the sides and that's perfectly fine. Yeah I'll admit that we cost a bit more than other stores, but you are paying for quality. Believe me I've heard customers like you complain before, and you need to learn more about the company before you threaten to sue us or complain to the workers behind the counter about how you got "ripped off". Take a look at the price of a Varilux lens (the highest quality lens out there) an you'll see what I mean, quality does have a cost.
The truth is that Lenscrafters can order most any of the digital free form lenses available, including the Physio 360. Research has shown that the Physio is a lesser lens than advertised, and not worth the money. The Shamir line that Lenscrafters uses for the titled A.V.P. is a much better choice. Check your pricing research also. I can sell the Varilux comfort lens for far less than you say in your post. As for warranty, I just replaced a nearly two year old lens, just because I felt like it was defective. Everyone up to my regional v.p. applauded my decision. Get YOUR research right.
Like someone mentioned earlier. AVP is Lenscrafters lingo for a certain manufacturer. Lenscrafters is limited on the type of progressive lenses they can order. Such as Varilux Physio and all of the digital free form progressive lenses on the market. All of which are available to every independent optician in the world. As far as price, let me give you an example. If you ordered a Varilux Comfort lens, polycarbonate material with AR coating, Lenscrafters would charge you, at retail price, between $580.00 to $620.00. In stores and boutiques like myself the cost would be between $380.00 to $430.00. See the difference! Also, independents have better warranties than Lensshafters. My advice, do some research. Just because you can get something quick doesn't mean it's of good quality or the best prices. Did you ever hear of the fast food industry? Lenscrafters is the Burger King of the optical industry.
It is despicable. I had to 400, 000 for my 5bdrm, 3bath, 3, 500 sqft home in Country Club Estates and my brother bought a 1bdrm bungalo, 886 sqft down by the railroad tracks for 56, 000. Man did I get ripped off!
And my truck! I paid 54, 000+ for a 4x4 1 Ton dually Crew cab with heats leather seats, tow package, AC pwr windows/seats but my neighbor got a brand new S-10 4cyl with AM radio and manual transmission for under 12, 000. Damn car dealers always cheating the working man.
But then there are my glasses. I purchased polycarbonate lenses that turn dark outside with antireflective coating for night driving and chose Varilux progressive bifocals that cost almost 900.00 at my eye doctor. Lenscrafters had the same frame and lenses for 680 and some change with 50% off on lenses when you buy a frame.
Every one of you complaining on every one of these topics are misinformed ill tempered crybabies who are so stupid you leave the store after paying for things you know know nothing about. Your idiots and got what was coming to you, not by Lenscrafters but by fate and karma. It will happenagain, not at lenscrafters but somewhere else if YOU dont' change.
People it is not just Lenscrafters that offers this new avp lens and the standrard...everyone does it. It is an amazing thing that lens are getting better, but one can't just take the others away. Some people are very senstive to change, or they just dont want to becasue "if it's not broke don't fix it" The AVP costs more becasue it is produced differently and cost more...those who want to try it or notice the "obstructed feild of veiw" have chocies and can chose to pay the extra or stay with the standards...If we took the old ones away..then it would be "Why are they only offering AVP lens, i liked the old ones just fine, why don't i have a choice anymore? Give us all a freaking break and stop talking about things and a feild you probably don't know alot about and look in other companies too, they are all the same!
poor customer service
Today I visited the Towson store to have my glasses tighted. I took a seat and was still sitting in that seat 20 minutes later, without anyone acknowledging I was there. Neither of the two women working in the store ever aknowledged me. So, after 20 minutes I left and they watched me leave--saying nothing. I purchased 2 pair of glasses almost a year ago for over $600. Needless to say I will not be using Lens Crafters again. This was my first and last time using Lens Crafters. I have a Lens Crafters credit card which I will cancel immediately. And, I actually wanted to purchase a third pair of glasses before my prescription expired. This is so sad, because a few simple words, like someone will be right with you would have gone a long way.
The complaint has been investigated and resolved to the customer’s satisfaction.
Worst customer service, every. Will constantly leave you on hold on the telephone and hang up telephone. Then say it was a bad connection.
My question to everyone who has complained about this company, is why did you not check for complaints lodged against lens crafters before ever going?!? Hind sight is wonderful, but it would save everyone major headache in the long run.
With places around that offer great glasses and eye exams at affordable prices, why go to lens crafters? I would love to see them go under!
see aforementioned
I called your office on the west-side of Cincinnati office. (Western Hills Plaze) I called not once but four times and each time I was told to hold on and my call would be redirected to someone who could help me. I was disconnected on each and every call. It's is a shameful scenario. I have been getting my optic needs from this locale for over 20 years. What ever happened to the words "customer service"? I will not ever go back to this locale or any other Lens Crafters office/location. They are unb elievable. With the economy the way that it is, you would think that they could at least answer their phone.
I did try another store and they answered. I said that I wanted the home office phone number. They came back on the line and asked if I would give them my name and phone number and that they would try to contact the store that I was trying to call. I just said that I wasn't willing to do that and that I just wanted their home office number. She didn't ask me to hold, just put me on hold. What it going on with this Company? What a bunch of melarchy.
rudeness from office manager
The office manager heather castro was not helping anyone. I sat and waited patiently for 13 minutes very patiently. I decided that i would ask for help from her, i had know idea she was even the manager in the beginning. She says i will be there in a minute, she was on a call. No problem i figured, so i sat back down, but she wasn't on the phone with a...
Read full review of LensCrafters and 4 commentspricing outragous
I took my daughters frames, which i purchaced my self, to Lenscrafter in Buffalo ny at the Galleria Mall. I just needed the lenses put in. I had a price of 119.00 at a different oftical store but unfortunatly it was 5 days to get the glasses back. Lenscrafters could do them the same day. Yes but they wanted 350.00!
this is ridiculous. An absolute truth about stealing when it comes to stealing the customers money.
There is absolutely NO way you can justify this price.
The complaint has been investigated and resolved to the customer’s satisfaction.
Yea, Lenscrafters is pricey. Honestly you can just go to any Chinese place and they'll give you the exact same pair in the same amount of time for half the price. So I guess you're paying for name. Nothing wrong with that. Personally, I'd rather have the money in my pocket.
You can absolutely justify the price. You're paying for the convenience. It's the same as paying $1.50 for a cold bottle of Coke from a vending machine when you COULD buy a 2-liter for $0.99 at the grocery store. If you're not willing to pay that much to get them on the same day, then don't.
Very well said Parmac.
I have been an optician for 20 yrs . and I am sick and tired of customer complaints, from the time it takes to getting their glasses to the price they have to pay for them. Yes, we make mistakes, we are only human after all and not machines.Yes, some complaints are legit. Nothing is ever 100% perfect.The Lenscrafters store I work at bends over backwards to give the best customer service we can & take pride in our work. If we make a mistake we always fix it. Customers want the highest quality products then have a fit when they have to pay for it. Yet when it comes to buying that big screen t.v. or those designer clothes no one seems to have a problem forking over their money. What consumers forget is that buying glasses is not like buying a pair of shoes. Glasses are a medical device and are custom made for the pt. We are part of the medical field. In Nevada, opticians are state licensed and have to get nationally certified & state licensed all while working in the field and getting a degree from the college. All this just so I can sell you a pair of glasses or contact lenses. We have to renew licenses every year and take C.E. classes to be able to renew said license. This is no differant than drs., nurses etc. I am offended to be called and treated like a car salesman. No one twists your arm or wrestles your money out of your hand. You have a choice to say yes or no to the purchase. Consumers need to start taking responsibility for there actions and quit blaming us for their poor decsions. This has become the american way of life. Always someone elses fault. Last I looked this was a free country & YOU HAVE CHOICES. If the price is not good for you, JUST SAY NO.
hammed3, you are awesome! Nicely put!
If your daughter is a single vision wearer, Lenscrafters has an option for $125.00. If her rx is strong, especially high astig. correction a hi index lens may be more beneficial. Those can reach the $350 range. if you added things like the anti reflective coating and/or photochromatic lenses they to can reach that area. It was all up to you. High quality optics and workmanship do cost more. also, Lenscrafters coupons and promotions are for frame and lens purchase only. I'm sure if they had accidently broken the frame during the process, you woul have whined until they gave you another one. For that reason, they can't discount as much for lenses only. The stealing talk is childish drivel, too. You obviously were not forced to purchase their product. Do your local Lenscrafters store a favor, and go somewhere else.
poor workmanship and service
Twice the glasses ordered were not made correctly and the third
time the glasses had scratches on them from this company so a
one hour ready to pick up became a week and a half.
Never again will I use this company.
The employees could care less, One thinks they may have
a self sabotage going on in Manhattan?
The complaint has been investigated and resolved to the customer’s satisfaction.
bad customer service
My neighbor has recently purchases a pair of eye glasses from Lenscrafters and didn't have a very pleasent customer service experience. My neighbor is an older lady and during the purchase of her glasses was given nothing but the run around from the manager at the Wausau Lenscrafters location. The latest information I have received from her is that the overall infromation about her eye glasses is still pending and this run around has been going on for a couple of weeks now. She hopes that a conclusion can be obtained soon and she can either get the money for the glasses or at least get the right services she needs to get the right prescription for her glasses.
The complaint has been investigated and resolved to the customer’s satisfaction.
frustrated employee
Lenscrafters are runs by people who are power freak. They treat their employees like dogs. I don't think those power hungry freaks are even supporting the mission of the Luxoticca Company. There is no accountability in the higher ups. The morale is so low. They are abusive of their powers. The whistle blower policy doesn't exist. I hope those the Retail Associates, Licensed Opticians, Lab techs should stand up for themselves and speak up. These Regional Managers, Store Managers are useless. They are the worst people in the company and should be deleted. They have no morale, no respect to their Staffs. They like to write up Staffs so they gain points. They are very manipulative and should be removed from the Organization and be replaced by Staffs who are dedicated and supportive of the mission. I have worked in this company for years and years and I say, the morale is going down. There is no professionalism in the Industry. Licensed Opticians are being manipulated and being treated like high school graduates. I am so sick and tired of being pushed around. I am encouraging the Staffs to start documenting abuses and be not afraid to speak up.
The complaint has been investigated and resolved to the customer’s satisfaction.
yes i agree with the above statements. Hiring unknowledgeable in optics and expect the seaonal help to train them and meet their personal goals as well. and hiring 5 more people and cutting everyones hours. fulltime people getting only 30 hours while the part timers 20 to 25 hours? also management staying in the office all day doing reports when the floor is busy with customers, unwilling to help their associates. when i started with the company over a decade ago, it was great but has definately went down hill.
Honest, Fedup, and Valarie...I totally agree. This activity is taking place in my region as well. Won't say which region or brand but each operates most likely the same.
Just give a two week crash course in optics and you have a managers position! Minimum wages, cutting hours, stopped matching 401k etc... and no experience necessary mean saving money for management level cruises etc... Unbelievable!
Luxottica knows most associates are not optically inclined and would not know how to trouble shoot to save their soul. The remakes usually ending as refunds are amazing!
I stay because I love my chosen profession and have not been fired, yet, for making too much pay, or being too old. I am sure Luxottica will find a reason, like "not making your quota" or didn't "super size an order" in this mass produced, don't give one care organization. But, I will not QUIT what I love.
Man, I am in a state of ...
I just happened upon this website and this post for 1st time ever today.
And I had no idea that I was so very NOT ALONE in my feelings and observations of my once beloved company around me.!
Yes, every statement above is true. Remarks on "MORALE at an all time LOW" were not exaggerated in the least bit. And is getting worse...
I do not see the job I once prayed for (and then made it come true)- continuing.
if this is just a personality clash between workers, you are better off keeping your mouth SHUT TIGHT.
Personality Clash complaints usually end up in firings, but surprise.. it will be person who filed the complaint being let go after the inquiry is finished..
Your co-workers, sensing they are about to be dragged into something that could threaten their job, will lie and say they have no problem with Supervisor X. They will say nothing is wrong or they haven't noticed anyome getting yelled at etc..
This will lead the person doing the inquiry to conclude that the problem is just between you two. And by getting rid of one of you the problem will be solved. Who do I choose, the temp/sales clerk I can replace tomorrow or the manager who takes alot of time and money to train.
answer is always: you
I totally agree. The management at the Luxottica location in Memphis is a joke... One I can name in particular, but I won"t. I once witnessed a team lead go completeley off on a temp in front of everyone. This temp was a very good worker. Because the temp said somthing back to him, she was let go. This is not the first time this team lead has offended associates. Piss poor management let him get away with it once again. I think corporate needs to make a surprise visit and just randomly talk to some of the associates. They would be very surprised at what they will find out. Luxottica has some very good workers who are getting fed up with all the crap... Company morale is at a all time low. Associates work 12 hour days and most of the time on Sunday with no appreciation. Associates, it is time to speak up about what's really going on when corporate's back is turned...
I agree with you. The Managers at Lenscrafters both on the field and at the store are the worst" Creatures". They have no ethics, absolutely NO knowledge in the optical field, sadly even the Directors, and are just on the job trained managers. They can lie, manipulate, and are extremely rude and Political. They can do anything to save their Jobs. They get paid for Xmas eve while they can deny Xmas eve ( paid or unpaid) for a Full time employee. They hire full time employees while may be they cant afford them. They lie about PTO hours as earned, while even if someone has completed 1 year by the rules the Employee gets 2 weeks PTO hours added but you get to see that only 8 hrs is added and besides if you leave the job after a year they do not count your PTO hours, "they like to keep the change". They will deny your earned benefits. They are very unprofessional and greedy.
I think Luxottica should hire people who have done some kind of Schooling in Management before hiring them as Managers that way they will learn to respect Managers post and understand how hard it is to earn that position. They will justify the Post, the staff and the Company that they work for.
Managers probably do everything else but manage the Job. They want to go home early, come late, take time-off when they like for personal reasons, go for hair cut while at job, go for lunch for an hour or more, and yes the best they do not clock in or out like the other employees have to.
Wish the CEO of the company is reading these reports too. I am sure it is not the same in NZ or other nations...probably it is just in USA and hope they do something to improve this before losing their good employees. It is not just about MBE from the customers side check if it is from the Employees's side too!
credit card
I purchased a pair of sunglasses for my husband just before he was diagnosed with lung cancer. I believe they cost $160. I used their credit card to pay.
Months later I received a call from a foreigner about this debt. I had forgotten about it. I made a $60 payment online. The following two months, I made a $30 payment each month. When I made the second payment, I later checked my bank statement. The payment never came out of my checking account. I checked the next bill I received. They had added a considerable amount to the bill.
I sent them a letter explaining my circumstances and offering $140 to pay off this debt. They replied with an offer for $215 to pay it off. I made the payment.
I just received a bill from them where they deducted the $215 I paid and now they want an additional $241.11!
I have a copy of the letter they wrote on December 9, 2008 offering me $215 to "accept as full settlement on your account and we will waive the remaining balance!" MF LIARS! And I have a letter I have written to them detailing exactly what they can do with their paper.
The complaint has been investigated and resolved to the customer’s satisfaction.
Maybe you can learn to spell LensCrafters instead of writing Lanscrafters.
beware!
As of 2009, Lenscrafters will no longer match their employee's 401k contributions. They are reducing Full-time hours, taking away portions of employees Paid-Time-Off and reducing raises for annual performance reviews. What a great way to say thanks to your employees for helping you to increase your sales by 10%. Please add your comments!
Important: LUXOTTICA’S FY 2008 CONSOLIDATED NET SALES UP BY 10.7%.
The incentive for young people has been that matching funds that companies have been supplying to them and now without that, I think the incentive to save is going to be plunging.
The complaint has been investigated and resolved to the customer’s satisfaction.
LC has laid people off in the CSC Department. And replaced them with part-time workers! And tomorrow there is another round of lay-offs in headquarters. LC has 9 years in a row of decreasing customer count! Why? This business model cannot compete with Walmart and the $8.00 glasses ( yes, it is true ) you can buy on-line! It is a different world. And LC has to change to survive. Maybe it will, maybe it won't, but the world will keep spinning either way.
LensCrafters took all of those measures so they would not have to lay employees off and so they could offer better job security! Do your resaerch!
yeah i mean, lenscrafters has some fierce competition! like.. uhhh..
anyways, if you are over 35 and working here, DO NOT WAIT and start looking for another job, now. Once companies start making these weird moves that make no sense, its because they are determined to go bargain-basement-bottom-of-the-barrel cheap in order to "grow". And that means getting rid of older workers in an orchestrated campaign. Its easier to look for a job, while you have a job. Don't delay.
Circuit city did this same kind of stuff. They dont care that you might have skills. They only care that you cost more than the 19-22 y/o they wish they could replace you with.
Lux still has a 401k and a Pension, they also are not rewarding poor performance of unconsistant behavior among associates thru doctors. They have NOT laid off anyone and they have frozen increaseses for Docotors on up the the corporate ladder.
Lux is making these changes so that they can control there profit a little more closely and not have to do layoffs. Whats so wrong with that? Payroll is the number one contributing factor to Cost Control in any business and with how spending from the general public is going we cant afford to have the same amount of people on our staff because we arent making the money need to support those Hours.
This is just simple business, If you Sell more units you have more Hours. Dont complain about having a job, especially a job that has a 401k, pension, multiple dentals plans, multiple Health insurance plans for Full and Part time Associates and Great Discounts on Eyewear for employees...
Look at teh BIG picture. Look at what we have as a whole, look at personal performance so that you can get those maximized hours in your location.
These are just cost control measures any smart business person would take so that they can still grow there business in a slightly declined economy.
Hey all you folks do is complaint about how bad the company is. So why don`t you form a UNION. You all work you ### all these years and at the end being treated like you are worthless. With Union, they can`t treat you like this. This is a big company and it is just right to be treated nicely in return.
no customer service!
I Purchased over $1000.00 worth of glasses at Lakeland, Fl Lenscrafter on Florida Ave & the left lens kept coming out, would not tighten. They refused to give me a screw to take with me when it works out. But they would allow me to drive almost 18 miles without my required glasses in heavy traffic for them to put a screw in. What is the thinking behind this? A two cent screw cost them a customer for LIFE! Plus the laminate on my sunglasses lifted off the lenses and they could have cared less. A screw of all things!
The complaint has been investigated and resolved to the customer’s satisfaction.
DO you have a tiny little screw driver and tweezers to put it in with? If so they should have given you a screw.
faulty glasses
I purchased two pair of glasses with these people and totally disappointed! They started peeling and becoming blurry with 6 months! I took them back and they said they can fix them at my cost of only 1/2 off! I paid 800.00 PLUS INTEREST for these glasses. It's not like I can do without them! Of course I tried to get help but I guess they dont care because they make so much money my little bit wont make a difference. BUT the word of mouth will! I plan on telling all my family and friends about them and their lack of services. I would like to see another class action lawsuite against these people. I had to pay another 350.00 to fix one pair of the eye glasses. My doctor told me they use cheap lenses and they don't put the protective coat on them. If you take your glasses to your doctor they can tell you just what a deal you got! Boy 800.00 later!
The complaint has been investigated and resolved to the customer’s satisfaction.
frames
I bought an expensive pair of prescription bifocal glasses, with clip on sunglasses. Less than two years, the frame snapped at a joint. I paid to have the frames replaced. Less than 1.5 years later, the new frames broke at a joint (obvious design flaw). They would do nothing about it. They said outside of their one year warranty, they weren't obligated and I could call Customer Service to have it explained further. After dropping over $3, 468 at Lenscrafter, all tallied, I'm taking my business elsewhere. Talk about shoddy customer service. Being a long time customer, recommending them to friends and colleagues and dropping over $3K to a store means absolutely nothing to them. If I treated my customers the same way, I'd be standing in front of the liquor store, begging for change just to eat.
These people know NOTHING about sales. There are two sayings in sales:
1. It's far easier to keep one existing customer, than to gain one new customer.
2. Happy customers tell ten people, unhappy customers tell 100 people. This unhappy customer is going to tell everyone I encounter.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have to agree that Lenscrafters at Cottonwood Mall in Albuquerque has gone down hill in terms of customer service. My husband ordered glasses 3 weeks ago which never came in. Whenever we called to inquire about them, we were told "Oh, they sent two left lenses, they sent the wrong lenses", and on and on. So, today we went to get our money back. The person who waited on us, a "supervisor", was pathetic. She offered no apology or explanation for the poor service. Instead, in her attempt to come off as "authoritative and in charge", she came off as rude, uneducated about proper customer service and down right snotty. Perhaps this demeanor is an attempt to cover up some shortcomings such as maybe she just isn't "supervisor" material at all.
Lens crafters isn't a great company but you are supposed to replace your glasses every year and most glasses retailers only have a 30-60 day warranty. There is no optical place that would replace frames 3 1/2 years after you originally bought them that I have heard of and I have been an optician for 5 years.
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LensCrafters phone numbers+1 (877) 753-6727+1 (877) 753-6727Click up if you have successfully reached LensCrafters by calling +1 (877) 753-6727 phone number 0 0 users reported that they have successfully reached LensCrafters by calling +1 (877) 753-6727 phone number Click down if you have unsuccessfully reached LensCrafters by calling +1 (877) 753-6727 phone number 0 0 users reported that they have UNsuccessfully reached LensCrafters by calling +1 (877) 753-6727 phone number+1 (844) 553-6737+1 (844) 553-6737Click up if you have successfully reached LensCrafters by calling +1 (844) 553-6737 phone number 0 0 users reported that they have successfully reached LensCrafters by calling +1 (844) 553-6737 phone number Click down if you have unsuccessfully reached LensCrafters by calling +1 (844) 553-6737 phone number 0 0 users reported that they have UNsuccessfully reached LensCrafters by calling +1 (844) 553-6737 phone numberCustomer Service
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LensCrafters emailsicare@lenscrafters.com100%Confidence score: 100%Support
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LensCrafters address4000 Luxottica Place, Mason, Tennessee, 45040, United States
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all LensCrafters contacts
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I agree with both of you. It probably was from leaving them in the car, but I would replace them one time only if they did not know this!
True, Calla, but sometimes stress fractures can show up after the fact. Also, I question whether Rastus was told about leaving them in his car since he was so upfront about that information. If I were that LC location, I would have made a one-time replacement for him. There's no sense in losing his business for life. Give him the pickle!
Depending on the lens material, you're not supposed to leave most eyeglasses in the car because excessive heat will cause most lenses to expand/contract which will cause stress cracks.