LensCrafters reviews and complaints 1
View all 364 complaintsLensCrafters - rudeness from office manager
The office manager heather castro was not helping anyone. I sat and waited patiently for 13 minutes very patiently. I decided that i would ask for help from her, i had know idea she was even the manager in the beginning. She says i will be there in a minute, she was on a call. No problem i figured, so i sat back down, but she wasn't on the phone with a cust. But another store tralking about how this and that would be great for marketing purposes and laughing and just having a great time, and saying things like sure i can come over to the other store on monday and help out if so and so can't make it, and i said you know i would have understood if that was a cust. But that was someone from another store you should have sad i have to go i have a cust. And hung up. Not to mention that i had ordered my glasses and paid for them back on mar. 7th 2009 and finally got them on the 22nd of march and they were wrong but she was just plain rude and she was the manager of the store. Shewouldnt give me her regional managers name. Claimed that it was confidential. Heather castro needs coaching and i need an apology at the least. She said i had to submit the complaint online. So this is just a small piece of my frustration.
The complaint has been investigated and resolved to the customer’s satisfaction.
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FIRST I WOULD LIKE TO START BY SAYING LENSCRAFTER WAS GREAT PLEACE FOR ME TO BUILD THE EXPERIANCE I NEED FOR THE PASSION I HAVE IN THE OPTICAL FIELD. I HAD A REAL HUGE PROBLEMS WITH A MANAGER LETTING ME GO BECAUSE OF A ISSUE. MANAGER CORLEY RANDOLPH GM @ STORE 355 LEWISVILLE TX ALWAY TOLD US TO KEEP OUR CUSTOMER HAPPY AND HE WOULD GO TO THE EXTREME FOR THEM EVEN IF HE WAS TO GO AWAY FROM THE COMPANY POLICY. I WAS LET GO BY THE LP AND GM OVER A FRIENDS AND FAMILY COUPON THAT WAS NOT ON THE RECEIPT. I ALWAY TOLD HIM THAT IF HE TELLS US TO GIVE THEM FRIENDS AND FAMILY COUPONS TO PLEASE HAVE ONE FOR THEM TO STAPLE TO THE RECEIPT. NOT ONLY WAS THIS THE PROBLEM HE ALWAY TALKED BAD ABOUT EMPLOYEES AND CUSTOMER. HE HAD NO RESPECT FOR CUSTOMER HE WAS ALWAYS UNDER STAFF. THIS MANAGER WAS ALWAYS LOW IN INVENTORY AND ACCUSED EMPLOYEES THAT IT WAS US. I LOVED WORKING THERE BEFORE HE CAME TO THE STORE. THERE HAVE BEEN EMPLOYEES THAT HAVE WORKED FOR THE COMPANY FOR MORE THEN 15 YEARS AND HAVE STOP WORKING FOR A GREAT COMPANY. CORLEY RANDOLPH GM ALSO GIVES MANY DISCOUNTS THAT ARE NOT IN COMPANY POLICY. PRETTY SAD TO SAY THAT A EMPLOYEE THAT HAS BEEN VERY LOYAL WAS LET GO BUT A MEN THAT BRINGS A STORE DOWN WAS KEPT. I HAVE BUILT A FAMILY THERE AND IM VERY SAD THAT I WAS LET GO BUT I KNOW FOR A FACT THAT THIS WILL NEVER BE HEARD OR SEEN BY ANY CEO VP RM GM OR LP. I WISH THE BEST FOR LUXOTTICA A GREAT MAN BUILT AND FOUNDED THE COMPANY AND IS KNOW BEING DESTROYED BY MANAGERS LP THAT ARE BEST FRIENDS AND LAUGH AT GREAT EMPLOYEES THAT HAVE WORKED THERE.
I will NEVER go to the Lens Crafters in the Woodland Mall ever again.
I called to get a refill on my contacts, in which the rep over the phone, Stephanie, told me that I was due for an exam. Fine, I'll go, I'm all out of contacts. I confirmed the appointment for 01/30/13 at 2:00pm. i recieved a reminder phone call the day of and called back to confirm. i spoke to another female rep., in which i asked her if there was anything i should bring. she told me just my contact box and glasses. Okay, as an existing cutstomer, and my job being the same, my info should still be on file from the year before. I get there early as requested from Lens Crafters, and the woman told me at the front desk that she needed my insurance card. With all these phone calls and reps. I spoke to, NO ONE informed me they needed this info. I'm the same person! With all this technology, why isn't this on file? Why can't you call up my insurance company? The woman at the front desk then said, " we can go ahead with the exam and charge you today and reimburse you..." I wouldn't let her even finish. No way am I giving you a dime. I told her no, and left. Terrible, terrible, terrible customer service. Funny thing is, I work as a Retention Advisor for a major cable company. I give customer service all day long. I can't fathom how these people work there.
I visited the Lenscrafters in Cedar Hill, TX today and the managers name was Dave or David, can't recall exactly which. I was visiting in order to purchase new glasses for my daughter. In the past I purchased eyeglasses from Target or Walmart. It had been 2 years and my daughter was due for a new prescription and I thought I would be able to leave with the new glasses on the same day. Since I hadn't been a customer of LC in the past, I was unaware that we needed to go next door for the prescription prior to selecting frames. So with that said after waiting for 45 minutes and it was finally our turn, to find out we needed to go somewhere else for an eye exam. I felt when Dave, the manager took our name, he should have made me aware of such, instead I sat waiting for nearly an hour. When I mentioned this to him, not did I only not get an apology, but he made excuses that they were busy and were understaffed. There was also a female which had just arrived who thought the situation was hilarious. I'll continue to purchase my glasses from Tar'get...I may end up waiting a week to recieve my glasses, but you just can't buy good customer service.
I totally agree. I have been to LensCrafters 3 times in a week and a half and have to go back today. The managers are soooo rude! I have not been offered an apology even though the error has been on their craftsmanship! They are providing very poor quality for something so precious as sight! I truly thought I was going blind but when I returned to my eye doctor he informed me it wasn't my eyes but their work! I am extremely frustrated and IF this is ever resolved I will NEVER return to them! Eight years ago when I was last at LensCrafters (I did not go for year because of their higher prices), the manager at the Richmond Willow Lawn store was a gem - he even opened early one morning so I could have my broken glasses repaired in time for me to be at work! Now that's service!
The CEO of LensCrafers is Dave Brown. I am in the process of a long letter to him. I am not sure if I will even receive a reply but let's hope they care somewhat how people are being treated! The corporate address is: LensCrafters
4000 Luxottica Pl
Mason, OH USA 45040