LensCrafters reviews & complaints 601 - 319
LensCrafters complaints 319
LensCrafters - horrible & rude people
Recently I brought a Pair of glases, after 10 days I have decided to change to transitional lens. They have called to replace my lens, But the technician found that glases ordered are not, after that my touble started, The General Manger of Store is very Ride and lack manners. They dont care for customers et all, After their mistake of messup they think giving back credit is a great favour. I said them they are not doing any favour by giving back credit for the work they did not compleate. The GM of store threateaned me and behaved herself in a very un professional manner. I know No body cares these People, How shall we make the top Management of the company Understand, that A customer is a God ..Shame on You Lens crafter
LensCrafters - terrible place
So if you don't mind crappy, overpriced, service and products, check out LensCrafters.
First of all, I went in to LensCrafters for them to fix a pair of glasses. Instead of fixing them they broke them so I would buy another pair of glasses. And then over charged me for my lenses. So far every time I have been to the store, I have had poor service and bad quality purchases. I would not recommend going to LensCrafters for anything. Try Site for Sore Eyes or Pearle Vision.
My experience with LensCrafters has been in PA as well as in CA.
LensCrafters - no customer service
I bought a very expense pair of glasses and first broke and then they replace and the second pair broke and with same issues and they would not do anything about this company ***., I went several times to the store about the same complaint they kept saying do not worry the glasses will be alright then they broke again. Also they accused me of miss using them such I did not I only wore these when I went out for good because of the expense Of buying them such was over 500.00. I think they need to accounted for what they did.
LensCrafters - very bad customer service
Lens Crappers has very bad customer service!
This is the Oceanside store in California. The staff did not call my husband to tell him that when his glasses came in, they were defected and had to be sent out again. It took 3 weeks to get his glasses. There is bad communication between the so called "staff".
The "manager" named Karla said she would credit my husband’s credit card $50.00 for the inconvenience, but when he went to pick up his glasses she was already gone for the day and did not leave any note of any kind with my husband’s glasses so that the then "manager" Sherry would not credit my Husbands credit card. Sherry said Karla did not tell her anything about the situation and would credit his credit card.
We will never go to Lens Crappers again.
LensCrafters - polarization problem with sunglasses
I purchased a pair of Ray Ban sunglasses in November of 2007 from the Lenscrafters in Bakersfield, California. In May 2008, I noticed that the lenses had cracks horizontally in the polarization tinting on both lenses. It cost me $130 to have new lenses installed. (Lenscrafters said the lenses were scratched). The cracks looked exactly like a bad window tinting job you see on the rear window of a car after a few years.
I looked at the new lenses and noticed that in one month, the polarization tinting was appearing to stretch and distort in the corners of the lenses. On August 28, 2008, after only 3 months, the right lenses had the same cracking in the tint that the previous pair had. Lenscrafters replaced both lenses without charge but I have a feeling that this will reoccur again.
LensCrafters - frames do not hold up
About a year & a half ago, I bought a pair of Prada eyeglasses at Lenscrafters here in Boston. They were extremely nice looking and I paid quite a bit for them (around $450). Over time the frames became dull and cloudy. Nothing wrong with the lenses, just the frames. So I stop in at Lenscrafters and ask if there is anything I can do to clean or correct my glasses. I'm told by the salesperson that this just happens, it's plain wear & tear. Plastic frames, he said, only last about a year before they dry out & that this is very common. "Nothing you can do about it, " he says, and shrugs. He said I should just buy another pair then tried to sell a similar pair to me. I wasn't told this when purchasing these glasses. What's up with this? Built-in obsolescence so that we have to buy glasses every other year, spending hundreds on each pair to keep Lenscrafters going? Ridiculous--I'm purchasing my stuff now either at Costco Eyewear or online as I refuse to support Lenscrafters. I'm also posting on my blog, facebook, my space, etc. I'm sick of this stuff!
LensCrafters - cheap frames - expensive prices
I have used LENS Crafters for years. I usually get their Brooks Brother product.
About three weeks ago my two year old glasses broke. I went to Lens Crafters and found a pair of CHAPS frames $160 that I liked. High Index lenses were also about $200. True to word they made them in an hour.
About two days later I notice I was [censored]ing my finger when I took off my glasses. The top of the screw that held in the lens was too long and they did a poor job of clipping it back.
I took the frames back. I was told that the manufacturer plaints the screw in and they have to strip it to get it out. I expressed some doubt and concern about the frames, but let them give me a new pair and put them together better. The manager assured me they were high quality frames.
Three days later the right nose piece just fell off. I found the screw, but could not put it back because it was stripped.
I took the glasses back to the store today and told them, I liked the shape but would no longer accept CHAPS. They found me a pair of POLOS, but then wanted me to pay $70 more. I told them it was their error and I would not pay more. The manager then told me that he was giving the LENS for Free. I asked him how he figured that. He said he could not use the lenses in the pair I brought back.
Anyhow, I told him those pair were coming back, and I was giving him a chance to keep my business.
H said he could not match the price of the first pair and that the CHAPS were entry level frames. Like that was my fault.
I got my refund my family is done with LENS CRAFTERS. They have lost $1000s of future business from me.
LensCrafters - they have the worst costumer service
Well I had my new glasses handed to me March 21st, not even 2 weeks later my glasses are spotty and it seems as if the glare resistant stuff had chipped off. I go in and a manager gives me this BS of a story saying that I scratched it and it is my problem yada yada yada... So I call corporate and yes you may ask what day today is and it is April 24th and they call me and tell me to go get new lenses and this is after calling like twice a week... What BS... The management is rude and no one knows what to do... I will NEVER and I mean NEVER buy another pair of glasses there so long as I live.
LensCrafters - spend your money else where!
I recently purchased a new pair of glasses from this store at the Brass City Mall. The frames I ordered were fine, it took them 4 tries to get my lenses correct, so I had to keep returning to the store. What upset me was each time I arrived the store reps couldn’t care less that I didn’t have my glasses. During my 4th visit I was chatting with a woman at the counter who was waiting and discovered she was going through the same problem. I even called the store manager and explained my dilemma; I didn’t feel she cared either. Spend your money else where.
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