issue with product purchase.
Needing to see what the actual Manufacturing warranty is for my glasses that were purchased at LensCrafters?
I went in yesterday in the afternoon to voice my concern over a pair of glasses that the screw keeps on falling out. And causing the lens to come out of the assembly. Was told that there was nothing to be done about. I told them that i didn't want to use my warranty. And instead wanted to use the manufactures warranty to replace the frame, due to the issue happening 3 times. Manager entered notes on the file, to do a remake if it happened again. I told him that I wasn't satisfied with the product or the service. I told him that I wasn't abusive or destructive towards my glasses. And wanted a better explanation as to why they kept on falling apart. Please let me know if you can offer any assistance to correcting the issue. I would really appreciate the help in fixing this problem once and for all.
glasses
My husband and I were in to get eye exams and new Glasses on September 1st. Manager Shawn served us. He told us he was unable to process our claim as Manulife was closed and he couldn't verify our coverage. I called back on Tuesday because I received a 60% off email. He said he'd change our total. My husband wasn't able to make it in to pay until the next weekend. At that point he was told by Shawn that our files had been deleted because payment was not received. Shawn did NOT tell us if payment was not received by a certain date this would happen. We were forced to come back in and START all over again. I had called Shawn to confirm we would still receive the 60% off, he said we would. When we came back in he had NOT made these arrangements for us and the staff had no idea what we were talking about. I have been a customer of Lens Crafters for many many years and have NEVER had such A BAD experience. Then when we Got the call that our glasses were ready it rurns out BOTH of our lenses did not fit the frames well. Both were sent back. I received mine fine but my husband's had to be sent back again. As of today he is STILL waiting for his new lenses. Originally we ordered 4 pairs of glasses. In the end we walked out with 3 because the same prices were not offered. My husband's safety glasses for left out. I am very very disappointed with the service we received. Other staff certainly tried to make our next visits better but the whole experience has been very NEGATIVE. Don't think we'll come back to Lens Crafters again.
rx sunglasses
I had prescription lenses for sunglasses ordered and received in may 2019 at lenscrafters. During first month, I have noticed multiple scratches on the lenses. I couldn't find any possible reason for this to happen. I had rx sunglasses made by lenscrafters and never had problems with them. Unfortunately I was out of country for the rest of the summer...
Read full review of LensCrafterstiffany glasses/sales rep. heating & bending them without asking me
I am BEYOND PISSED! I went in to pick up my Tiffany glasses which in total cost me over $800. I sat down and put them on and they fit perfectly. The lady who got them for me said, "Let me see them for a minute, they are too close to your face." I didn't know what that meant but I took them off and gave them to her like she asked, thinking she was going to...
Read full review of LensCrafterspoor customer service
Purchased new glasses on 10.15.2019 and was promised that my glasses would be ready the following week on Tuesday. Never received any updates regarding the status of my new glasses, so I phoned in. When I called, the CSR apologized and said that my lenses were damaged and that they will have to order new ones. Huh?! You would think that someone inform me...
Read full review of LensCraftersoptometrist - james e. behrens, od
I have to stress that the salesperson and optometry apprentice were phenomenal. And I am going to assume that the optometrist is a talented and competent a**hole. ... but an a**hole nonetheless. James E. Behrens is critical of and argumentative with his support staff and condescending to his patients. I only spent about a half hour with the man and...
Read full review of LensCrafterscustomer service
Very disappointed and feel very taken advantage of by Lenscrafters. I purchased insurance for my daughter's pair of glasses, thinking that would be a great idea. About A week ago, we ordered a new pair of lens at LensCrafters Mall of Georgia in Buford, store ID 10-90. I was called on Friday, 10/4 to pick up the new lens. I went to the store for the swap...
Read full review of LensCraftersbroken nosepiece
Made a long complaint cant tell if it was recieved? No follow up email - nosepiece broke under 1 yr old they fixed broke again next day came back a week larer and thennit was a few days iver 1 yr 1) if you cant fix broken nosepiece then tell ppl b4 buying cuz i would have got the other style (cant solder? Safety issue - really corporate worried about a 1 mm blister?) 2) they werent helpful at all and kept saying we cant fix it asjed for mgr no luck. So i have to wear ductape for a few years. Maybe a suggestion as to what to do instead of "we cant fix it!"l
3) i will send certified letters to mgr regional mgr district mgr ceo etc etc unless i get comparable set of glasses without nosepieces!
4) picket picket picket if no response
broken nosepiece
Glasses less than 1 yr old brought in to fix nosepiece it fell completely off next day broughrback 1 week later and was 2 days over 1 yr old they said they cant solderanything due to coporate safety rules (a 1 mm blister?) 1) should have told me when i bought them cuz i would have bought dif style 2 ) ladies werenot helpful kept repeating we cant fix them andno suggestions as to what to do so i have to wear duct tape for severalyears? 3) asked for mgr and git nowhere iwill be sending certified letters as to your complete lack ofservice and compassion to mgr regional mgr district mgr north american manager ceo cio etc unless i get a comparably priced pair of glasses without nosepieces
customer service
I was in the deerfoot city location on Aug.27 2019 because i had insurance on my current glasses purchased from a year ago. I was in because i was looking for new glasses as my current glasses (TIFFANY) were very uncomfortable and too heavy and kept falling off my face. I was greeted by victoria after looking at glasses for about 5 minutes and i told her my...
Read full review of LensCraftersPoor customer service
Literally the worst experience I've had buying glasses not only was did I not receive much assistance when I first went but also they had me waiting for someone to help me buy the frames and the prescription. It took a total of 30 or more mins before someone even approached me (mind you when I entered no welcome or acknowledgement of me being there). Now...
Read full review of LensCraftersanti-reflective coating on lenses of glasses
As a repeat customer of Lenscrafters over the years, I wish to express my concern. I have always been happy with my frames and lenses UNTIL NOW. The anti-reflective coating is coming off and I can see the spots. It appears from my internet search that this is an issue. My glasses are a few years old and have been maintained with the cleaner and disposable wipes that you sell. When I went to the store I was told it was coming off because of scratches...I have had optical specialists dispute the scratch theory. Last year we purchased new glasses for my husband because of this same issue and we "assumed" he had done something to cause it. Now that it has happened to mine and with what I see on the internet...I think Lenscrafters owns this. I need to get new lenses but am getting no reasonable support for replacement "because my glasses are past the year". I want to touch base with you to see if this is the "final" answer that you have to give me. I know you are in the business of selling glasses/lenses but as a post cataract person with perfectly good frames and vision with current glasses...I feel slighted because I am being forced into spend several hundred dollars to replace a product that I put my trust in you for when I purchased them...but is not living up to that trust.
98387
I went to LensCrafters today on September 28th, 2019 around 1pm. There is a lot of detail that I would rather talk to someone over the phone. It has to due with the manager Ashyle there and the way she talked to me. One things she said to me was, "well that's common sense." That is referring to bringing in my husband for prescription sunglasses. We have...
Read full review of LensCrafterssales rep: ellen’s unethical behavior
I will be contacting the Better Business Bureau, and seeking legal counsel as clearly you are disinterested in the unethical treatment your customers have to undergo in this location. This is clearly a racial issue this employee has with its location demographics. Ellen (your employee) should not be allowed to work in an environment where customer service...
Read full review of LensCrafterscustomer service
I would like to make a complain about the very rude custom service I received over the phone at this location. I called the location specifically asked if they received my brothers glasses the lady did not even ask me for his name. She said they were not in have a good day. She was very disrespectful and did not help clear up any information on his frame...
Read full review of LensCrafterscustomer service
I called the Lenscrafters store at Stony Point approximately 3 weeks ago. The person I spoke with was very rude and sarcastic. Because of her attitude with me, I decided to visit a different location to view frames/glasses, which I did. Approximately one week after that call, I changed my mind and decided to visit that location anyway because I knew they...
Read full review of LensCraftersautomated appointment generation
I was contacted via text message by lenscrafters to make appointments for my son and myself. I accepted both and received calls confirming both. I show up to the correct location to be told only my son's appointment was available, wasting my time. The employee I spoke with at the store did not offer to fit me in or figure anything out to get us seen and not waste my time.
Read full review of LensCraftersterrible customer service
Had my eye exam and picked out frames on 8/10/19. It has been almost a month. I called a week later when they told me my glasses would be ready. I was told the lenses were on back order. Then I was told they were in and would be ready next day. Called next day and it was the wrong lenses, and my lenses were still on back order. The manager then got on the...
Read full review of LensCraftersEyewear and customer service
I have been a customer of lenscrafter for years. On 8/24 I went into the store to have my prescription filled. And upon having that done the service was very unpleasant. We, my husband and I dealt with Mike and hardly had much knowledge of the service. So, I ordered new glasses and was told it would take 5 to 10 days for return. On 8/30 I called the store...
Read full review of LensCraftersproduct not received.
8/10 had eye exam and purchased glasses, thought they'd be ready next day. They called me on my way home, did not have lenses, told me it would be a week. I don't live in Frederick, I live 45 minutes away, so I needed to arrange when I could come pick them up. Called 8/16 to check status, told me to give it 2 more days. Not supposed to be driving without...
Read full review of LensCrafters
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LensCrafters Contacts
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LensCrafters phone numbers+1 (877) 753-6727+1 (877) 753-6727Click up if you have successfully reached LensCrafters by calling +1 (877) 753-6727 phone number 0 0 users reported that they have successfully reached LensCrafters by calling +1 (877) 753-6727 phone number Click down if you have unsuccessfully reached LensCrafters by calling +1 (877) 753-6727 phone number 0 0 users reported that they have UNsuccessfully reached LensCrafters by calling +1 (877) 753-6727 phone number+1 (844) 553-6737+1 (844) 553-6737Click up if you have successfully reached LensCrafters by calling +1 (844) 553-6737 phone number 0 0 users reported that they have successfully reached LensCrafters by calling +1 (844) 553-6737 phone number Click down if you have unsuccessfully reached LensCrafters by calling +1 (844) 553-6737 phone number 0 0 users reported that they have UNsuccessfully reached LensCrafters by calling +1 (844) 553-6737 phone numberCustomer Service
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LensCrafters emailsicare@lenscrafters.com100%Confidence score: 100%Support
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LensCrafters address4000 Luxottica Place, Mason, Tennessee, 45040, United States
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LensCrafters social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025 - View all LensCrafters contacts
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