Hello,
My name is Elton Ramasir, my address is 2670 cypress court, Miramar fl 33023. My phone number is [protected], this information should be used to retrieve information on my account.
Within the last few years, I have purchased at least 6 pairs of glasses and sunglasses from lens crafters, I was recently at one of your Miami locations where the agent talked me into a extended warranty, first of all, the sales person was very pushy, but at the end, I paid for the warranty.
It was never explained to me that the warranty has only a 1 year life span or I would never have bought this, I was told that any issues that I would have with any pair of glasses purchased after this plan was purchased would be covered, I would later learn that this information is absolutely incorrect.
I recently visited a lens crafters location in elmhurst NY, located in the Macy's. First of all, let me say that I have never in my life ever dealt with anyone as insulting, rude and condescending as the agent that I dealt with at this location, one pair of my sunglasses was still covered by my warranty that I had purchased previously, not knowing that this warranty was only valid for 1 year... The agent in NY was so rude in explaining this to me that it made me feel very insulted and insecure, I am 67 years of age, this woman whom was much younger than I was even walked away from me and decided not to deal with me. I asked to speak to a manager, another young woman came to me and informed me that there was no managers on duty and that I have to speak to them or go to another location in Brooklyn.
I feel that lens crafters took advantage of me being a older individual, I feel as though I was ripped off and I did not receive a service or product that was promised to me, this is totally unacceptable, I refuse to take my business to lens crafters unless my issues have been addressed.
I have two pairs of tested sunglasses, they both have defective lens, I will be happy to provide pics if necessary. The agent advised me to buy new frames as lens would cost me $300 and that is using my warranty, she never checked anything, she just told me that is the cost. She then advised me that a new pair of tested sunglasses and frames would cost the same... This did not sound correct to me buy then she rudely told me that this is all she can do for me. As far as my second pair of sunglasses, I would also be charged $50 to warranty just the lens, this fee was a handeling fee as she stated to me.
This is absolutely horrible service, no managers available at flagship location, poor, rude and unprofessional customer service, trying to steal from elderly people that they think will not know any better.
As stated earlier, I feel insulted, unsatisified and unhappy with Lens Crafters, the standards have been declining over the years... Let's see how co operate deals with my issues.
My contact number in [protected], I was told that my warranty will expire on the 26 of this month, i am willing to take my business elsewhere and pay for three pairs of new tested sunglasses, the fact of the matter is, if lens crafters is willing to treat me likely his, I should take my business elsewhere as lens crafters does not value my business...
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