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Maui Jim Complaints & Reviews

[Resolved] Maui Jim / sunglasses

Al
Mar 19, 2019

I was told "buy maui jims, you will love them" they are great with lenses but no quality on the frames. Mine have gone back twice and when I pointed out this was unacceptable they told me to send them $15 and my glasses so they can evaluate (not fix) so there goes the good service myth...

Maui Jim / don't buy from them

Ma
Jul 12, 2011

They are expensive and WILL break. I suffered a corneal abrasion after the temple snapped and the jagged plastic piece sprung forcefully into my eye. THE MOST painful experience ever. I now have an emergency room bill and a broken pair of CRAP $300 sunglasses. I filed a complaint with CPSC &...

Maui Jim Sunglasses / service that sucks!!

Gu
Jun 16, 2011

Sent my Maui Jim sunglasses in for repair, after telling the cust.service lady that the glasses had percription lenses.2 weeks and 13 bucks for shipping and the glasses show up, just as i had sent them (but covered with handprints)and nothing had been done.The enclosed not states that they...

Maui Jim Sunglasses / crap sunglasses

Sp
Jun 07, 2011

"Best customer service"...BS Bought a pair of Mauna Loa's less than a year ago (over $300) and the bridge broke. They and the dealer I purchased them from told me that that model was discontinued. The stress cracks in the glasses and the broken bridge were not covered by the...

Maui Jim Sunglasses / poor quality lens coating

K9
Jun 03, 2011

Do yourself a favor and stay away from these glasses. The coating they put on the lens is not as good as other sunglasses. Their CS says you need to clean with soapy water and who always has that with them. What a joke! I have owned other glasses for long periods of time without any...

Maui Jim Sunglasses / I feel like I over paid for the sun glasses, then over paid for repair

Co

I purchased very expensive sun glasses ... and they broke. I treated them well. They were much more fragile than I was lead to believe. Nordstrom, Lands End, The North Face and many more stores will repair/replace a defective item. Maui Jim would not. After a series of phone calls they fixed...

Maui Jim Sunglasses / stay away from this shady company

Mi

Maui Jim fixed/replaced my first pair of sunglasses..No questions...but NOW all I get from my other pair of expensive sunglasses is a $75.00 credit towards a new pair since they discontinued manuf. the one I sent in to be fixed. WOW...I used to tell everyone about the great service I got...

Maui Jim / simply awful

Up

The Maui Jim sunglasses model that I purchased had a manufacturing defect where the screw cracked the lenses. Maui Jim replaced the sunglasses (I paid shipping costs). After a year, the same thing happened again. More shipping costs and another pair was returned to me. Problem: the lense...

Maui Jim Sunglasses / not like it used to be!!

Bo

Maui Jim fixed/replaced my first pair of sunglasses..No questions...but NOW all I get from my other pair of expensive sunglasses is a $75.00 credit towards a new pair since they discontinued manuf. the one I sent in to be fixed. WOW...I used to tell everyone about the great service I got...