Maui Jim, Inc.
United States - 61615
721 Wainee St. Lahaina, HI 96761
Bought the maui jim makawao and have loved them excerpt went swimming in a pool in hawaii and my lens corroded! Was a saltwater pool, just like I was swimming in the ocean. Mj has not been cooperative to replace or willing to look at. I even went to a professional at sunglasses hut and they said this is unusual and mj should replace these.
They should replace these if they want a lifelong customer especially for the price they charge.
I was told "buy maui jims, you will love them" they are great with lenses but no quality on the frames. Mine have gone back twice and when I pointed out this was unacceptable they told me to send them $15 and my glasses so they can evaluate (not fix) so there goes the good service myth. Another company living off it's past good name. Do not buy these would be my advice.
After getting in touch with a real human things seem to be going much smoother now .
They are expensive and WILL break.
I suffered a corneal abrasion after the temple snapped and the jagged plastic piece sprung forcefully into my eye.
THE MOST painful experience ever.
I now have an emergency room bill and
a broken pair of CRAP $300 sunglasses.
I filed a complaint with CPSC & their investigator told me that prescription glasses were not covered by the CPSC, but the FDA. Maui Jim's product is an expensive & DANGEROUS P.O.S!!!
Sent my Maui Jim sunglasses in for repair, after telling the cust.service lady that the glasses had percription lenses.2 weeks and 13 bucks for shipping and the glasses show up, just as i had sent them (but covered with handprints)and nothing had been done.The enclosed not states that they will not work on the glasses theymake if the factory lenses are not installed.Thanks for wasting my money and my time..Looks like Ray-Ban will get all my future business.
"Best customer service"...BS
Bought a pair of Mauna Loa's less than a year ago (over $300) and the
bridge broke. They and the dealer I purchased them from told me that
that model was discontinued. The stress cracks in the glasses and the
broken bridge were not covered by the warranty...are you kidding me!
What is the sense of having a warranty to begin with if they can't
hold up to simple wear and tear? They offered to give me 50% off the
price of a new pair from their website (in other words 50% of of full
tilt retail). What a cray outfit with equally crappy customer
service. You would think that a high end company would stand behind
their product, guess again. Companies like L.L. Bean, Filson, Cannon,
Ray Ban, Helly Hansen come to mind as reliable companies I've had
outstanding customer service from and have gone the extra mile to keep
a customer happy and will get my complete loyalty. Had a 25 year old
pair of Ray Ban's that were fixed at no charge. Maui Jim...CRAP!
Do yourself a favor and stay away from these glasses. The coating they put on the lens is not as good as other sunglasses. Their CS says you need to clean with soapy water and who always has that with them. What a joke! I have owned other glasses for long periods of time without any problem. The frame broke right away on these and I knew they were crap but CS replaced the frame after I raised sand. The lens issue is do to poor quality on their part. They went down to $40 to replace the defective lens and I have bought my last pair of MJ's. I hope it was worth it! Stay away and buy another product.
I purchased very expensive sun glasses ... and they broke. I treated them well. They were much more fragile than I was lead to believe.
Nordstrom, Lands End, The North Face and many more stores will repair/replace a defective item. Maui Jim would not.
After a series of phone calls they fixed the sun glasses. Cost $70.00
I feel like I over paid for the sun glasses ... then over paid for repair. The sun glasses were marketed as 'sport glasses', yet, in my opinion they were a fragile product with fundamental design flaws.
Maui Jim fixed/replaced my first pair of sunglasses..No questions...but NOW all I get from my other pair of expensive sunglasses is a $75.00 credit towards a new pair since they discontinued manuf. the one I sent in to be fixed. WOW...I used to tell everyone about the great service I got from Maui Jim...not anymore..They will hear about this new deal I was given. Very Disappointed!!!
The Maui Jim sunglasses model that I purchased had a manufacturing defect where the screw cracked the lenses. Maui Jim replaced the sunglasses (I paid shipping costs). After a year, the same thing happened again. More shipping costs and another pair was returned to me. Problem: the lenses on the sunglasses returned to me are rose-colored, not the gray ones I sent in to be replaced. Because their computer system insists that I am wrong, Maui Jim will do nothing but agree to change out the lenses for $60. I told the repair technician that they could check the lenses from the glasses I sent to be repaired against the ones they sent me and was told they have no way to track what I sent them. After going through three employees/managers/supervisors (who collectively spent nearly an hour telling me that I was wrong about the color of the lenses of the sunglasses I sent to them - sunglasses that I had worn for a year, no less) I am awaiting a telephone call from a Maui Jim Vice President. I fully expect to travel to Peoria (where they are located) to sue them in small claims court. Even if I lose, it will cost them more to defend my suit than it would have to correctly replace the glasses with the correct lenses. Their website says: "At Maui Jim, your complete satisfaction is our number one priority." This is obviously a big lie given the hassle the company has given me.
Maui Jim fixed/replaced my first pair of sunglasses..No questions...but NOW all I get from my other pair of expensive sunglasses is a $75.00 credit towards a new pair since they discontinued manuf. the one I sent in to be fixed. WOW...I used to tell everyone about the great service I got from Maui Jim...not anymore..They will hear about this new deal I was given.