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Im an avid customer of your COD/COP program. I recently made a transaction last Feb 12, 2020 on your San Pedro, Pacita Avenue branch Im transacting 13 COD transactions that day, 5 of which went to your trainee. I repeatedly told him the amount to be collected and the amounts are also indicated on the red stickers of the parcels... the parcels where the cod amount are written down are correct by on the receipts printed he only indicated that the amount to be collected are the shipping fees.
I have went back to your Pacita Avenue branch an and she told me if I can just contact the customer para icollect amg pera I did Not like that answer so I asked for the supervisors Number I have talked to Merlinda T. Asuncion... sabi n'ya she Will contact pero parang magkakaroon na lang ng Internal arrangement na icollect yung mga amount sa customers... I dont like that answer also ksi why would my customers be inconvienced sa pagpapadala ng pera wheareas dapat balikan ni Rider ito at icollect ang mga pera. I have texted her the infos wala din feedback...
As a customer, I like this na matake action agad kasi this is amounting to over 8K.
Here are the tracking Numbers that was inputed in error:
1. [protected] amount to be collected should be ₱830
2. [protected] amount to be collected should be ₱1580
3. [protected] amount to Be collected should be ₱1480
4. [protected] amount to be collected should be ₱2150
5. [protected] amount to be collected should be ₱3570
I hope you can take action immediately regarding the matter.
Thank you
Sincerely yours,
Maria Roselle Cristina L. Banayo
Manager- LCB Parfumeries ET. AL
