LBC Express’s earns a 1.0-star rating from 2822 reviews, showing that the majority of customers are dissatisfied with delivery services.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Delayed delivery
I sent my documents through lbc on august 5, it was received by pasay delivery team on august 10th. I am aware about the new lead time of delivery due to the pandemic, but it is already 5 days in pasay and i'm being notified of an attempt to deliver but everytime it gets an "unforseen event" error. The documents are very important and I need it to be delivered on august 17. Please, deliver it by august 17 because that is the deadline to be received by gsis, which is by the way, provides my education. There is a reason why I sent it way earlier and I expected it to be delivered before the deadline. Thank you.
Package still not received (beyond declared lead time)
It says
"Thu, 13 August 2020
Shipment is with a concern. Please get in touch with our official customer channels."
What does it mean? I have a listed contact number on the way bill and yet i have not received any calls concerning this issue. I opted for lbc coz i know they do next day delivery but to my dismay. Please help
About my parcels
Dlawa po yung boxes ko. Pero nung nag claim na, isang box lang ang na release ng tga lbc ng sta.rosa laguna kya hangared dispose na daw kaya hanggang ngayon di ko na claim.
Did not receive bdo credit card
Received this txt from bdo last june 24, 2020: your bdo mastercard credit card ending in 7112 has been dispatched for delivery thru lbc. For delivery status, you may access WWW.LBCEXPRESS.COM using tracker number: [protected]. Thank you.
Its already august 14, 2020 and I still did not received it. Your tracker said :
Shipment has been received at scs returns central hub.
Pleae advise what to do.
Services almost items in the box were lost
We have package from Japan via Mermaid Ltd Co. or LBC with tracking no. [protected], as per tracing the package arrive it Vitas LBC last July 10 and having re route to General Santos last July 22, 2020.. There was a delay from LBC VITAS warehouse because the package arrived in Gensan was Aug. 10 almost 3 weeks delayed & delivered to us Aug. 13, 2020.. The box inside was already teared some of the important items were missing such as perfumes, shoes, shirts.. and many more.. The LBC team almost stole the package! Hope we can have justice for this.
Delivery of parcel
Bakit po ganun? Nagpa shipped ako ng july 27 2020 [censored]g rizal to marikina bayan tracking no. [protected], tapos july 28 narecieved na sya sa marikina-cainta branch. After ma recieved sa marikina-cainta wala ng movement ang items. Aug. 11 narecieved sa marikina bayan. Aug.13 kukunin ng buyer ko tapos sabi sa marikina bayan eh wala na sa kanila kc lagpas 10 days na sa kanila kaya binalik na. At isa pa bakit po di nagtxt sa recepient ko na nandun na ang items.
Package delivery
What's wrong with my package? It is supposed to be delivered today and i'm waiting until it posted on the tracking package that "your shipment is with a concern, pls get in touch with our official channels!
crew
open 8am and close 1pm everyday no more transaction after 1pm but the crew stays inside their office chatting, eating and even playing thier phones..please check LBC ALAMINOS PICK UP BRANCH..poor service, undertime working and no courtesy for costumers
Service/tracking number provided is invalid
I ordered an item in lazada. As an update the parcel is in LBC, LBC provided a tracking number. So to confirm and track where the parcel is, I tried to track it online with this tracking number 99100005066818, but the tracking number is invalid. It is almost 2 months since I ordered the item, can someone provide a valid tracking number. Thank you!
Not delivered the item
Hello... Pakideliver na man na ung item na pinadala ko last august 3 2020...313195619217 tagal ng nasa cainta delivery team pero di man lng gumagalaw two weeks na.. Nagbabayad kmi ng naaayon sa inyo kaya paki ayos naman ng trabaho nyo.
Packed not reach its destination (almost a month already)
To whom it may concern,
I am writing this letter to recover my delivery package that was handed over to LBC SM Megamall branch last July 17, 2020. I am very distressed with the poor service offered by your courier. I have placed multiple calls to highlight that my package has not reach its destination. Last day (August 10, 2020), I went to the store branch to follow up personally but I was so disappointed with the staff. My package amount is almost 3, 000PHP (2 Ipanema Slippers from Brazil) and yet he put 500PHP only on the declared value. I told him many times that it is 3, 000PHP when he asked me last July 17, 2020. One more thing, there was already an email to them with regards to my package but they are ignoring it.
Can you please investigate if my package has been lost or it is yet to be delivered? Your action is highly appreciated.
Sincerely,
Jefferson Betco
Rider in iligan city philippines with cellphone number [protected]
This rider of lbc in iligan city philippines is unruly.. He woke me up during my lunch break and I told him the office is close. We will open at 1:45pm he insisted it was 1 pm. I told him I couldn't do anything bec. Its lunch break. The discussion got a bit heated and after I put down my cellphone he texted me... This is harassment. No rider should keep on texting any of your customer. He just wont quit.
![LBC Express - Rider in iligan city philippines with cellphone number [protected]](/images/complaint/full/1233078/compl_p7fhjv6pg9frhjfcra7vc3m9s6_81a8a355e19ab6f35d928b41ae43afbb.jpg "LBC Express - Rider in iligan city philippines with cellphone number [protected]")
![LBC Express - Rider in iligan city philippines with cellphone number [protected]](/images/complaint/full/1233078/compl_p7fhjv6pg9frhjfcra7vc3m9s6_8322327aaa45e9ec5d9b210a1223190a.jpg "LBC Express - Rider in iligan city philippines with cellphone number [protected]")
![LBC Express - Rider in iligan city philippines with cellphone number [protected]](/images/complaint/full/1233078/compl_p7fhjv6pg9frhjfcra7vc3m9s6_ecbc7437c15001c59486f4406ea0b49c.jpg "LBC Express - Rider in iligan city philippines with cellphone number [protected]")
Cash on delivery department
LBC maramag branch.. We've been here for an hour and it's already past 10 in the morning but they haven't opened yet.. People are adding up in lines to to get their parcels and it's hot outside the building.
Delayed Service
It been a week since my parcel was shipped. I thought Mindanao to Mindanao will only take around 3 days or more, but less than a week. Then when I tracked my parcel this is what ir says:
Sat, 08 August 2020
Your shipment was not delivered due to delivery coverage issues. Delivery may take more than one day.
It's almost 3 days. No improvement at all.
Delivery fee is so expensive. Yet your services are not worth it.
Shipment issue
My package was sent last july 7. Till now no movement and progress of the shipment. I'm calling the customer service they provided me but it is always busy. I'm messaging on their facebook page they replied but no progress at all. I'm hopeless if I can receive it.
Shipment delivery issue
Delivery took too long! Shipment date was 07/30/2020 and now up to this date 08/10/2020 I still haven't receive my parcel. It has been 12 days pending. I was expecting it to be delivered today since the status when I tried to track the parcel earlier was "Please expect deliver within in the day". Imagine my disappointment when waited all day and NOT even a single text or call from your delivery team was received, and when I tried to check again on the lbc tracker, updated status was "Shipment is en route to SF - CEBU". What and where is that? I contacted all the available numbers online/website but to no avail lahat, walang reliable. What is wrong with your service? Please give us a reliable update on this parcel [protected]. Get your job done, ayos ayos ng customer magbayad tas ganito yung serbisyo nyo!
I saved the number of one of your delivery team/man, same number that they use when they tried to call me to deliver my "other" parcel few weeks ago. When the man on the other line answered the call, i immediately asked if i'm talking to the man from lbc team and he said "yes" when I tried to ask the whereabouts of my parcel sabi wrong number daw, he's not from lbc daw. WHAT A JOKE! Here's the number [protected]. LBC CEBU / LAPU-LAPU TEAM, ayusin nyo serbisyo nyo.
Super delayed delivery and yet shipping fee is expensive. Not worth it!
It is advertised from their website that parcels from Visayas to Mindanao will have 2-4 days lead time only. My parcel with tracking no. [protected] was shipped from Iloilo to Davao last July 25, 2020. On July 31, 2020 the package is en-route to Davao distribution team. But to my surprise, on Aug 3, 2020 shipment was received in Cebu distribution team instead. Then, on Aug 7 shipment was en-route to Cagayan. Now, it is already Aug 10, 2020, and still with the same status. The shipping fee is not worth it for this super delayed delivery! Their shipping fee is way beyond expensive yet very poor service! It is already 16 days in transit! Super far from their promise of 2-4 days lead time! what will you tell your customers sorry? tsk! it is not even enough compared to the stress, worry, and anxiety of the whereabouts of my package. Pandemic is given yet they should not make this an excuse for their poor service. Other couriers still managed to deliver on time.
Service
Hi, I would just like to give feedback on how slow your people are when it comes to customer service at your local branch here at IT Park, Cebu. Almost 30minutes to an hour just to process one customer. Are you for real? We can't even have it delivered at home because it takes a month so we decided to pick it up. You may want to check how productive your people are. I know there's a pandemic but geeez. Seriously the last time ill use lbc. Ill definitely tell all of my friends and relatives.
Super Delayed Delivery and Poor customer service
Since july 18 my parcel status is "en route to aurora" up until now. It's almost a month and my parcel is nowhere to found. Been coming back and forth to our lbc branch here and they keep on saying that I should wait another week. But there is still no progress up until now. It's already pass the maximum days of delivery due to the quarantine tho. I badly need that item.
Lower laguna delivery team
Good day Maam/Sir,
I would like to follow up my parcel which was already at Lower Laguna Delivery Team since 2nd Aug. It's almost a week since it arrived at the Delivery Team yet until now, no updates regarding my parcel. I already sent 2 emails via customer care and online querry at their website yet no response. Kindly check in to it pls. This is my tracking number: [protected]
LBC Express Reviews 0
If you represent LBC Express, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About LBC Express
Overview of LBC Express complaint handling
-
LBC Express Contacts
-
LBC Express phone numbers1800 108 585 9991800 108 585 999Click up if you have successfully reached LBC Express by calling 1800 108 585 999 phone number 168 168 users reported that they have successfully reached LBC Express by calling 1800 108 585 999 phone number Click down if you have unsuccessfully reached LBC Express by calling 1800 108 585 999 phone number 351 351 users reported that they have UNsuccessfully reached LBC Express by calling 1800 108 585 999 phone number8%Confidence scorePhilippines+1 (800) 522-0000+1 (800) 522-0000Click up if you have successfully reached LBC Express by calling +1 (800) 522-0000 phone number 1 1 users reported that they have successfully reached LBC Express by calling +1 (800) 522-0000 phone number Click down if you have unsuccessfully reached LBC Express by calling +1 (800) 522-0000 phone number 4 4 users reported that they have UNsuccessfully reached LBC Express by calling +1 (800) 522-0000 phone numberAustralia1800 816 2221800 816 222Click up if you have successfully reached LBC Express by calling 1800 816 222 phone number 1 1 users reported that they have successfully reached LBC Express by calling 1800 816 222 phone number Click down if you have unsuccessfully reached LBC Express by calling 1800 816 222 phone number 1 1 users reported that they have UNsuccessfully reached LBC Express by calling 1800 816 222 phone numberMalaysia+63 322 320 668+63 322 320 668Click up if you have successfully reached LBC Express by calling +63 322 320 668 phone number 445 445 users reported that they have successfully reached LBC Express by calling +63 322 320 668 phone number Click down if you have unsuccessfully reached LBC Express by calling +63 322 320 668 phone number 287 287 users reported that they have UNsuccessfully reached LBC Express by calling +63 322 320 668 phone number22%Confidence scorePhilippines+63 858 5999+63 858 5999Click up if you have successfully reached LBC Express by calling +63 858 5999 phone number 232 232 users reported that they have successfully reached LBC Express by calling +63 858 5999 phone number Click down if you have unsuccessfully reached LBC Express by calling +63 858 5999 phone number 163 163 users reported that they have UNsuccessfully reached LBC Express by calling +63 858 5999 phone number17%Confidence scorePhilippines, Metro Manila+63 908 6522+63 908 6522Click up if you have successfully reached LBC Express by calling +63 908 6522 phone number 110 110 users reported that they have successfully reached LBC Express by calling +63 908 6522 phone number Click down if you have unsuccessfully reached LBC Express by calling +63 908 6522 phone number 75 75 users reported that they have UNsuccessfully reached LBC Express by calling +63 908 6522 phone number19%Confidence scorePhilippines, Business Solutions+1 (800) 338-5424+1 (800) 338-5424Click up if you have successfully reached LBC Express by calling +1 (800) 338-5424 phone number 1 1 users reported that they have successfully reached LBC Express by calling +1 (800) 338-5424 phone number Click down if you have unsuccessfully reached LBC Express by calling +1 (800) 338-5424 phone number 1 1 users reported that they have UNsuccessfully reached LBC Express by calling +1 (800) 338-5424 phone numberUnited States+1 (888) 652-2522+1 (888) 652-2522Click up if you have successfully reached LBC Express by calling +1 (888) 652-2522 phone number 1 1 users reported that they have successfully reached LBC Express by calling +1 (888) 652-2522 phone number Click down if you have unsuccessfully reached LBC Express by calling +1 (888) 652-2522 phone number 1 1 users reported that they have UNsuccessfully reached LBC Express by calling +1 (888) 652-2522 phone numberCanada+44 203 110 2522+44 203 110 2522Click up if you have successfully reached LBC Express by calling +44 203 110 2522 phone number 5 5 users reported that they have successfully reached LBC Express by calling +44 203 110 2522 phone number Click down if you have unsuccessfully reached LBC Express by calling +44 203 110 2522 phone number 12 12 users reported that they have UNsuccessfully reached LBC Express by calling +44 203 110 2522 phone numberUnited Kingdom+39 800 780 522+39 800 780 522Click up if you have successfully reached LBC Express by calling +39 800 780 522 phone number 1 1 users reported that they have successfully reached LBC Express by calling +39 800 780 522 phone number Click down if you have unsuccessfully reached LBC Express by calling +39 800 780 522 phone number 13 13 users reported that they have UNsuccessfully reached LBC Express by calling +39 800 780 522 phone numberItaly+34 931 770 555+34 931 770 555Click up if you have successfully reached LBC Express by calling +34 931 770 555 phone number 3 3 users reported that they have successfully reached LBC Express by calling +34 931 770 555 phone number Click down if you have unsuccessfully reached LBC Express by calling +34 931 770 555 phone number 5 5 users reported that they have UNsuccessfully reached LBC Express by calling +34 931 770 555 phone numberSpain, Barcelona+34 911 868 889+34 911 868 889Click up if you have successfully reached LBC Express by calling +34 911 868 889 phone number 3 3 users reported that they have successfully reached LBC Express by calling +34 911 868 889 phone number Click down if you have unsuccessfully reached LBC Express by calling +34 911 868 889 phone number 7 7 users reported that they have UNsuccessfully reached LBC Express by calling +34 911 868 889 phone numberSpain, Madrid+673 224 4367+673 224 4367Click up if you have successfully reached LBC Express by calling +673 224 4367 phone number 5 5 users reported that they have successfully reached LBC Express by calling +673 224 4367 phone number Click down if you have unsuccessfully reached LBC Express by calling +673 224 4367 phone number 7 7 users reported that they have UNsuccessfully reached LBC Express by calling +673 224 4367 phone numberBrunei+673 224 1219+673 224 1219Click up if you have successfully reached LBC Express by calling +673 224 1219 phone number 2 2 users reported that they have successfully reached LBC Express by calling +673 224 1219 phone number Click down if you have unsuccessfully reached LBC Express by calling +673 224 1219 phone number 5 5 users reported that they have UNsuccessfully reached LBC Express by calling +673 224 1219 phone numberBrunei+671 646 5221+671 646 5221Click up if you have successfully reached LBC Express by calling +671 646 5221 phone number 4 4 users reported that they have successfully reached LBC Express by calling +671 646 5221 phone number Click down if you have unsuccessfully reached LBC Express by calling +671 646 5221 phone number 4 4 users reported that they have UNsuccessfully reached LBC Express by calling +671 646 5221 phone numberGuam+671 646 5222+671 646 5222Click up if you have successfully reached LBC Express by calling +671 646 5222 phone number 1 1 users reported that they have successfully reached LBC Express by calling +671 646 5222 phone number Click down if you have unsuccessfully reached LBC Express by calling +671 646 5222 phone number 4 4 users reported that they have UNsuccessfully reached LBC Express by calling +671 646 5222 phone numberGuam+852 800 961 522+852 800 961 522Click up if you have successfully reached LBC Express by calling +852 800 961 522 phone number 2 2 users reported that they have successfully reached LBC Express by calling +852 800 961 522 phone number Click down if you have unsuccessfully reached LBC Express by calling +852 800 961 522 phone number 3 3 users reported that they have UNsuccessfully reached LBC Express by calling +852 800 961 522 phone numberHong Kong+965 22 461 522+965 22 461 522Click up if you have successfully reached LBC Express by calling +965 22 461 522 phone number 4 4 users reported that they have successfully reached LBC Express by calling +965 22 461 522 phone number Click down if you have unsuccessfully reached LBC Express by calling +965 22 461 522 phone number 9 9 users reported that they have UNsuccessfully reached LBC Express by calling +965 22 461 522 phone numberKuwait+965 99 616 522+965 99 616 522Click up if you have successfully reached LBC Express by calling +965 99 616 522 phone number 5 5 users reported that they have successfully reached LBC Express by calling +965 99 616 522 phone number Click down if you have unsuccessfully reached LBC Express by calling +965 99 616 522 phone number 6 6 users reported that they have UNsuccessfully reached LBC Express by calling +965 99 616 522 phone numberKuwait+1 (670) 234-9013+1 (670) 234-9013Click up if you have successfully reached LBC Express by calling +1 (670) 234-9013 phone number 1 1 users reported that they have successfully reached LBC Express by calling +1 (670) 234-9013 phone number Click down if you have unsuccessfully reached LBC Express by calling +1 (670) 234-9013 phone number 1 1 users reported that they have UNsuccessfully reached LBC Express by calling +1 (670) 234-9013 phone numberSaipan, Northern Mariana Islands+1 (670) 233-5605+1 (670) 233-5605Click up if you have successfully reached LBC Express by calling +1 (670) 233-5605 phone number 1 1 users reported that they have successfully reached LBC Express by calling +1 (670) 233-5605 phone number Click down if you have unsuccessfully reached LBC Express by calling +1 (670) 233-5605 phone number 1 1 users reported that they have UNsuccessfully reached LBC Express by calling +1 (670) 233-5605 phone numberSaipan, Northern Mariana Islands+966 547 212 962+966 547 212 962Click up if you have successfully reached LBC Express by calling +966 547 212 962 phone number 9 9 users reported that they have successfully reached LBC Express by calling +966 547 212 962 phone number Click down if you have unsuccessfully reached LBC Express by calling +966 547 212 962 phone number 7 7 users reported that they have UNsuccessfully reached LBC Express by calling +966 547 212 962 phone number13%Confidence scoreSaudi Arabia+65 800 101 2708+65 800 101 2708Click up if you have successfully reached LBC Express by calling +65 800 101 2708 phone number 1 1 users reported that they have successfully reached LBC Express by calling +65 800 101 2708 phone number Click down if you have unsuccessfully reached LBC Express by calling +65 800 101 2708 phone number 14 14 users reported that they have UNsuccessfully reached LBC Express by calling +65 800 101 2708 phone numberSingapore+886 801 127 383+886 801 127 383Click up if you have successfully reached LBC Express by calling +886 801 127 383 phone number 2 2 users reported that they have successfully reached LBC Express by calling +886 801 127 383 phone number Click down if you have unsuccessfully reached LBC Express by calling +886 801 127 383 phone number 5 5 users reported that they have UNsuccessfully reached LBC Express by calling +886 801 127 383 phone numberTaiwan+971 800 035 702 444+971 800 035 702 444Click up if you have successfully reached LBC Express by calling +971 800 035 702 444 phone number 15 15 users reported that they have successfully reached LBC Express by calling +971 800 035 702 444 phone number Click down if you have unsuccessfully reached LBC Express by calling +971 800 035 702 444 phone number 14 14 users reported that they have UNsuccessfully reached LBC Express by calling +971 800 035 702 444 phone number3%Confidence scoreUAE
-
LBC Express emailscustomercare@lbcexpress.com100%Confidence score: 100%Support
-
LBC Express addressSM City Cebu, Cebu, Philippines
-
LBC Express social media
-
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 16, 2025 - View all LBC Express contacts
Most discussed LBC Express complaints
credit card not receivedRecent comments about LBC Express company
Parcel document
AusFF
10 reviews
Parcel Direct
3 reviews
XDP UK
40 reviews
Purolator
525 reviews
Skynet Worldwide Express
431 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
This was a waste of time and effort. Nevertheless as a final comment, NCR as well as Region 4a have revert to GCW last Aug 19 and yet no word from LBC.
Any updates?!