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LBC Express
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LBC Express
reviews & complaints

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2503 complaints
25 resolved 2478 unresolved
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J
6:44 am
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LBC Express - I am complaining about ur staff service

H, i would like to complain this female staff at LBC brgy. Sunvalley Bicutan (amaia condo bldg.)branch. I was at this branch today at exactly 5:00PM with my 2yr old daughter for sending package/returning item to lazada. As hours pass by after 1 & half hour of waiting this female staff told me that she couldn't grant my transaction because it was already...

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B
2:41 am
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LBC Express - retrieval of bank document

Good Day, Our Company requesting for retrieval of document and these are the information. *Tracking No. 1496 2864 4527 Product: Avs Content: Document Origin: Balanga City, Bataan Transaction Date: Jul 25, 2019 Shipper Name: Bataan Cooperative Bank Contact: 0999-364-5602 Consign Name: Jeannie L. Lugmoc We are looking forward to this complaint letter.

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R
12:02 am
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LBC Express - delivery

Dear LBC, We have lost communication and track to our package. We have called multiple time you customer service and we have been given a lot of different answers! The Package was sent fom iloilo 15/11/2019 with customer numbers 3120 3120 7583 And should be hanaded over 16/11/2019 but your delivery team did not deliver it. And now they are telling us the...

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R

LBC Express - item was not delivered

Reference number 173231013828
On Novemeber 11, 2019 I received a message from LBC saying that my item will be deliver on that day. Upon tracking my item, it has been delivered on 11/11/2019 BUT I never received any calls, and I never received any item on the said date.
Please let me know where is the item and who received the item. Please investigate and free to contact me at [email protected] Are you able to take back the item ONCE YOU INVESTIGATED THAT YOUR PEOPLE DELIVERED IN ANOTHER ADDRESS?

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M
7:57 am

LBC Express - shipment issue

i have been tracking my package all day it says ready for delivery please expect delivery anytime and then there was shipment issue contact customer service. ive tried all mediums to get in touch and yet nobody was picking up my call nor my email. i need the package. if you say contact customer service make sure that somebody is available to answer

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C
1:15 am
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This review was chosen algorithmically as the most valued customer feedback.

LBC Express - shipping products

my girlfriend shipped the package last friday November 8 2019 from libertad bacolod lbc branch to eastern samar... before that we ask them what is the nearest lbc branch in eastern samat that accessible to the receiver they told my girlfriend that borongan so we trusted them then we contact the receiver ot the package and she told me its not borongan it...

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O
9:26 pm
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LBC Express - unhelpful and rude behavior of branch staff

I was trying to negotiate if I can use a soft copy of my i.d because i forgot to bring the hard copies of my i.d. The staff didn't even look at the soft copies of my i.d, i was showing 2 i.ds, instead she insisted that i should present a "physical" copy of the i.ds. When asked what they will do with the "physical" copy, do they have to photocopy it? They didn't answer.

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S
11:18 am

LBC Express - package exceed the normal working days to be delivered

Napadala ung package November 11, 2019. Nag arrived sa Pulilan Delivery Team noong November 12, 2019. November 16 na ngayon wala pa din fun sa branch na dapat dun ko pipick upin. Ano nangyare? Wala man lng ba kayo official site pra man lng mag update or iupdate man lng ung dun sa Application kung ano na nangyayari. Hnd yung ganito na naghihintay kami sa wala.

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B
3:03 am
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LBC Express - delivered package (drum & box) were already open & lost valuable items... see attached photos

When the consignee received the package with tracking number -222301909160251******opened -222301909169067******Opened -222301909160992 -222301909160668 -222301909165208 two of them were opened (see above with marked) and we lost valuable items take note this is my second time that our balikbayan box was opened but we previously keep silent because we lost...

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ADVERTISIMENT
A
4:31 am

LBC Express - shipment

Good day!

I was informed by my bank that they have shipped my credit card using your service. I was supposed to receive it by first week of November. And i haven't received it and it's already Nov. 14. Now the bank informed me that it was received by a person whom i don't know.

This happened twice already. We have people in the house to receive the package knowing that we will be expecting one. So there's no fault on our end. Imagine my credit card being used by someone I don't know. It freaking sucks.

I suggest you make it a point that, your delivery man should give the package ONLY to those who are addressed and is authorized by the addressee.

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A
11:59 pm

LBC Express - shipped docs last 23oct2019, lbc makati glorietta can’t locate

I requested to ship my document to Ortigas from LBC Makati Glorietta last 23Nov2019 with tracking number 149640962161.
The delivery was unsuccessful because the recipient has moved office. No one from LBC has texted nor informed me that it was unsuccessful.
I went to LBC Makati Glorietta last 05Nov2019 and talked to LBC employees - Marcy Ortega and Deo Botolan, and was told that they will try to locate my document. And that they will text me once they find it.
I went back there yesterday 13Nov2019 and today, but they still can't locate my document. They said no one has replied to their email from LBC head office/warehouse.
This is really frustrating. They only rely on email communication and no process in placed to locate the document and advise the sender.
Three weeks and counting... no definite answer as to when I could retrieve my document.

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N
8:56 pm

LBC Express - I am complaining about delayed arrival of my documents

Hi,

I was complaining about delayed arrival of my documents. I was expecting two -three days only arrived in Davao but it didn't, I have deadline the submission of my marriage certificate so if not I will comply a lot of requirements for late registration. So sad I my effort is useless, I did everything just to avoid late registration and also because its hard for us to comply additional documents for late registration. I was so disappointed and cause me too much stressed.

Nhice

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R
5:53 pm
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LBC Express - order from regatta

Im trying to contact a delivery personnel on their delivery hub team. And asking a favor to deliver my parcel because its for delivery and not for pick up. But the one I talked to doesn't want to deliver the parcel and wanted me to go in the delivery hub team to see me. I was so busy at work and he keeps on telling me to pick up the parcel. His name in their branch is lazo. Of lbc santiago isabela delivery hub team

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A
2:38 am

LBC Express - delivery mail

Your BDO MASTERCARD Credit Card has been dispatched for delivery thru LBC. For delivery status, you may access WWW.LBCEXPRESS.COM using tracker number: 173259628562. Thank you.

I received shipment issue

That card is addressed to my place of employement. I am currently in cebu. That's why i told my secretary and the guards to receive it in my behalf. If not allowed, can you just leave it at my main branch BDO, brgy ninoy aquino mcarthur hiway, ill pick it up there

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ADVERTISIMENT
B
1:16 am
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LBC Express - bdo credit card

Hi maam/sir Bakit ndi po na deliver yung credit card from BDO hindi naman po ako umalis ng bahay. Kasi inaantay ko yung delivery team nov11 and nov12. Pero hindi naman po sila dumating. Paano at kung saan ko po pwedeng kunin ang BDO CREDIT CARD ako nalang po ang pipick up.. kailangan ko na kasi ang BDO credit card ko po ASAP. Address: 3876 Lark st. Brgy san juan anak pawis floodway cainta rizal Cp#09420756192

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K
1:00 am

LBC Express - parcel not received, without knowing me he send it back my parcel to the sender.

Hi, Good day. Today I went your LBC Headquarter in Cebu to clarify my shipment unfortunately my parcel he send it back to the sender without knowing me or consent. Last week November 8, 2019 I received a text from LBC express that I have parcel to receive unfortunately I'm not in the house I was heading going airport for urgent appointment. So later, this guy from LBC courier texted me asking my location, I told him if can you hold my parcel because I'm not in house, See you on Monday. Yesterday November 11, 2019 LBC express texted me again that I have parcel to receive today this guy i texted him right away that I'm already in Cebu but any one if my messages on him he didn't answer or replied. That's not right because why he send back my parcel to the sender without knowing me. He should communicate me because I have a parcel and thats very important I order it online my vitamins. I trace his name Mr. Tuñacao, mobile# +63 922 652 8169, reference # 81118038965. Thank you!

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A
10:09 pm
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LBC Express - service

always have deliveries in cod. supplier choose your currier because of honesty issue in other currier. yet as customer im disppointed that your company always put a status on my two consecutive cod deliveries a request to postpone the delivery yet i never adviced for any postponement. all my cod deliveries cost not onlu hundred pesos but more than 900 to...

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J
9:15 pm
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This review was chosen algorithmically as the most valued customer feedback.

LBC Express - shipment issues

Hi. Ask ko lang I was tracking my delivery and the status said "shipment issue, please get in touch with us through our official customer care channels" My tracking number is 173243760328. My question is what is the issue? I was waiting for the delivery all day because the shipment status is "Ready for delivery. Please expect delivery within the day."

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C
9:09 pm
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LBC Express - the tracking says my item was available for pick up however they say my item was delivered to a different branch henceforth I have to wait again

The seller says they send the item by Nov. 10 and it says on the receipt that it is available for pick up Nov. 11 whereas I have to go by Nov.12 to pick it up but the agent says that the item was delivered to a different branch instead here in Paniqui. Is this a joke? The seller clearly says that the package need to be delivered why is it on earth that it is delivered to a different branch

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B
7:51 pm
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LBC Express - documents

Date of Last Status Transaction Status November 11, 2019 Arrived at INTERNAL MAIL - PENDING. November 09, 2019 Shipment is with a concern. Please get in touch with us through our official customer care channels. November 09, 2019 Ready for delivery. Please expect delivery within the day. November 08, 2019 Your shipment is ready for claiming at...

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1800 108 585 999 1800 522 0000 More phone numbers
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