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LBC Express
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2513 complaints
25 resolved 2488 unresolved
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C
4:17 pm

LBC Express - My papers already not receive because incomplete information

My papers in not already received because of incomplete information and forget to insert my contact no.
My contact no 09386730882

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N
11:52 am

LBC Express - Tablet (gadget)

He is using the fake reciept of LBC but it looks like original.The name of scammer is Romeo D. Lynnarda

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K
Aug 30, 2021 9:41 am

The same thing happened to me recently. Mine was Kimberly Eleccion. She uses the exact same photos. I only found out now through searching complaints like this. She scammed me for 1k. Small amount to others but was really big deal to me since we’re living from paycheck to paycheck. Was going to use it for my online class(ipad 3 is what she’s selling on fb market place). I’ll just let karma do the job

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J
9:05 pm

LBC Express - Item Branch Pick-Up - LBC MARQUEE MALL

Good day,

I visited LBC Marquee Branch last June 3, 2021 - Saturday at around 4:20pm to pick-up an item I ordered on Instagram (with shipment #362124356631 confirmation text sent to me by LBC). I showed them a government issued ID, which indicates my NAME, PHOTO and ADDRESS. The lady with eyeglasses told me she cannot release the item because the name written on the package is my nickname and surname (My Instagram account), with same address, same contact number, same shipment number, and told me that "Ang layo ng pangalan". I understand they follow certain SOPs for security purposes but it's not hard to be flexible. I showed them my valid ID (PWD ID), my contact #, I even handed them my phone to show the confirmation text sent by LBC, which only means that the receiver is obviously legit! I don't know what other proof they need for them to release my package. FYI: it's just an otc medication, low value item, which I just badly need daily (antacid). The staff's inefficiency caused me stress, lost my time and effort.

I am very disappointed. These are the kind of people who chose to give other people a hard time instead of helping, I hope this won't happen to you. You are a customer yourself, you should learn how to be flexible.

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1 comment
L
Jul 06, 2021 9:09 pm

HI Jec, we sincerely apologize for the inconvenience. For us to better assist your complaint, may we request you to message us through our channels below. Thank you. -Cha, LBC Customer Service Associate
Facebook page:https://www.facebook.com/LBCExpress
Twitter account: @lbcexpress
IG Account: @lbcexpress
Email address: [email protected]

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E
1:06 am

LBC Express - About his job he was not able to perform his job well

Nagpladala ako ng mga documents ng company nmin and then this the first time nanyari skin to, Our company is located at supima square meycauayan, and he address the shipper in citymall tarlac which wrong dpat chineck nya muna mbuti yung address ng shipper ngbgay nmn ako sa knya ng sticker dapat doon palang ok na.. di manlang sya ngtanung skin kung tama inuuna ksi ang chatting sa loob ng store kaya mali mali encode. Im so disappointed in LBC branch malhacan meycauayan.

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L
Jul 04, 2021 8:45 pm

Hi EdMark, magandang umaga po. Humihingi po kami ng paumanhin sa nangyari. Upang mas matulungan po namin kayo regarding sa inyong shipment concern, mangyaring mag send lamang po ng message through our channels below so that your concern will be addressed properly. Thank you. -Cha, LBC Customer Service Associate

Facebook page:https://www.facebook.com/LBCExpress
Twitter account: @lbcexpress
IG Account: @lbcexpress

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I
11:41 pm

LBC Express - Employees are scamming me

June 28 We scheduled item for pick up
June 2 Item was picked up in Bulacan
July 1 Item arrived in Sta Ana

We paid 360 pesos so it is for home delivery. I attached screenshot. And then I checked the tracking only to find out that my item is for pick up! I wouldn't even know that it was suddenly changed to pick up if the branch did not text me. What kind of scam is this? This is not the first time this happened to me and I'm not letting this slide. I don't care about your 10 day deadline that I should get my item. I WANT IT DELIVERED TO MY DOORSTEP BECAUS THAT IS WHAT I PAYED FOR. YOU ARE NOT SUPPOSED TO BE AN INCONVENIENCE TO THE CUSTOMERS.

Desired outcome: I want my parcel delivered to my doorstep because that is what I payed for

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L
Jul 04, 2021 8:53 pm

Hi Iya, allow us to help you. Kindly send a message through our channels below so that your concern will be addressed properly. Thank you. -Cha, LBC Customer Service Associate

Facebook page:https://www.facebook.com/LBCExpress
Twitter account: @lbcexpress
IG Account: @lbcexpress

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R
6:08 pm
Verified customer This complaint was posted by a verified customer. Learn more

LBC Express - Service

We have an item to be returned to lazada..we already have our return tracking number provided by lazada thru there online return form.. And instructed us to return it immediately at the nearest LBC branch.. And so we did we brought the item together with its tracking number to be presented at any LBC staff assigned..The bad experience arise when the LBC staff refuse to accept the return and telling us that lazada has its own protocol that whenever you return an item you should prepare a PRINTED TRACKING which is a FALSE STATEMENT.. lazada never ask a printed tracking instead only present the tracking number.. We are so disappointed on this kind of LBC EMPLOYEE.. Below are screenshot chat with lazada as proof that they never have that protocol as what the LBC employee is telling us about & a photo of an LBC employee we encounter

Desired outcome: This employee should apologize

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1 comment
L
Jul 01, 2021 9:18 pm

Hi Sir/Ma'am, allow us to help you. Kindly send a message through our channels below so that your concern will be addressed properly. Thank you. -Cha, LBC Customer Service Associate

Facebook page:https://www.facebook.com/LBCExpress
Twitter account: @lbcexpress
IG Account: @lbcexpress

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J
9:25 am

LBC Express - Pick up of Balikbayan box

To Whom It May It May Concern:

On Saturday June 26th I called lbc market market at 8853 7562 for pickup of my balikbayan box and they give me a booking # 2106263449565 for Monday pickup June 28th between 1pm to 7pm. Around past 2pm I called to verify if somebody is coming for pickup and she said yes. So I waited until past 4pm and called again talked to Aimee asked if somebody's coming and she said it still on schedule but nobody's showed up not even a phone call. I just wasted 7 hours waiting for nothing. So this morning June 29th around 8:45 AM I called and spoke to Victoria told her that nobody pickup my box. I told her that I want to have it pickup this morning but nobody came and again not even a phone call. I am very disappointed about this lousy service!

I have been using LBC, friends and family in San Francisco, California for money remittance and balikbayan box for over 30 years and this is the lousy service I ever received! As big as LBC is they should hire more dependable and responsible people.

Respectfully,
Jose Candelario

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1 comment
L
Jun 29, 2021 9:04 pm

Hi Sir Jose, our sincerest apologies for this inconvenience. Allow us to help you, kindly send a message through our channels below so that your concern will be addressed properly. Thank you. -Cha, LBC Customer Service Associate

Facebook page:https://www.facebook.com/LBCExpress
Twitter account: @lbcexpress
IG Account: @lbcexpress

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T
5:53 am

LBC Express - Balikbayan Box

Hi, Good day.

This is Thea Bayona. I have a concern regarding a balikbayan box that was sent by my fiance from Saudi Arabia to the Philippines last March 2020. Since May 5, 2020 it was still for Custom Processing based on your online tracking. He was told before that it can only take 60 days to arrive in Iloilo. But given the situation right now in the Philippines, I know it can take longer than that. He already called your customer service in Manila and even asked update from time to time to one of the nearest lbc branch in our town, but ever since we do not have the exact answers to where the box really is and when we exactly will be able to receive it. We also emailed your customer care center, but they only asked us to track the box on your online application which we are doing since it arrived in Manila, but its very disappointing to see the same status every time.

Could you please at least give me some update regarding the box? Its been almost 3 months and we are really disappointed.

Here are the box details:

Sender: Berlin Carreon
From: Riyadh, Saudi Arabia
Receiver: Hubert Carreon
To: Oton, Iloilo, Philippines
Tracking Number: 44200000277418

Desired outcome: At least give us an estimate date that we can receive the box

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1 comment
L
Jun 29, 2021 9:10 pm

Hi Ma'am Thea, allow us to help you. May we ask for the tracking # of your shipment so we could verify its latest status and whereabouts? Kindly send the tracking number through our LBC official channels below so that your concern will be addressed properly. Thank you. -Cha, LBC Customer Service Associate

Facebook page:https://www.facebook.com/LBCExpress
Twitter account: @lbcexpress
IG Account: @lbcexpress

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J
3:08 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Good day, my name is Diane Christine Sereño and I have sent a package through LBC. Containing a Huawei P20 Pro whose original price is at ₱50,000. Upon sending, the phone was checked and packed by April Taghoy at LBC Express Basak Lapu Lapu City. And I was asked for the declared value, I declared ₱10,000 and I was informed that based on the value of the...

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P
1:37 am

LBC Express - Pick Up Service

I scheduled a pick up of a package 8 days ago and I am still waiting until now. If I use LBC as partner to my online business, my clients will be unhappy. For three times now that I have used the service, this is what I always get. I thought my faith will be restored as LBC is the biggest (or one of the biggest) company in Ph and is well known. But I'm wrong, no matter how big and full of marketing you are, I think the service should still come first. I don't need a cx responding apologetic emails to me. I need my issue taken cared of.

Desired outcome: For my package to be picked up

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2 comments
L
Jun 29, 2021 9:30 pm

Hi Pyary, allow us to help you. Kindly send a message through our channels below so that your concern will be addressed properly. Thank you. -Cha, LBC Customer Service Associate

Facebook page:https://www.facebook.com/LBCExpress
Twitter account: @lbcexpress
IG Account: @lbcexpress

L
Jun 28, 2021 4:17 am

Hi Sir/Ma'am, allow us to help you. Kindly send a message through our channels below so that your concern will be addressed properly. Thank you. -Cha, LBC Customer Service Associate

Facebook page:https://www.facebook.com/LBCExpress
Twitter account: @lbcexpress
IG Account: @lbcexpress

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R
12:18 pm

LBC Express - Tracking number: 38541341 P4865.00

Please don't hold the money in your regional office. This was sent last June 21, 2021 and up to now Ruth Ester Gabrieles has not received the money intended for the death of her mom. Please call Ruth she give her phone number to call once the money is ready her phone number is : 09267370633 she need the donation money for mom burial. Thanks, [email protected]

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2 comments
L
Jun 27, 2021 11:39 pm

Hi Rolando, based on our system, this remittance is ready for claiming. Kindly advise the consignee to bring a 1 valid ID and the remittance tracking number at any LBC branch. Thank you. -Cha, LBC Customer Service Associate

Facebook page:https://www.facebook.com/LBCExpress
Twitter account: @lbcexpress
IG Account: @lbcexpress

L
Jun 27, 2021 9:32 pm

Hi Rolando, allow us to help you. Kindly send a message through our channels below so that your concern will be addressed properly. We cannot view the email you've provided and the contact number because of the restriction. Thank you. -Cha, LBC Customer Service Associate

Facebook page:https://www.facebook.com/LBCExpress
Twitter account: @lbcexpress
IG Account: @lbcexpress

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F
5:11 pm
Verified customer This complaint was posted by a verified customer. Learn more

LBC Express - Failure to deliver my package

I sent a package from San Jose, Occ. Mindoro on June 22, 2021 to Ermita, Manila addressed to Unit 20A Tower 1 Adriatico Place Residences Condominium, Adriatico cor P. Gil. Delivery of said package was posted to the Security of the Condominium as well as the date of expected delivery which is June 25, 2021. LBC was also provided with the contact number of tge recipient. However, no delivery was made on that day nor a text message or call received by the recipient. The tracking history said that delivery was made and the house was closed and no one was there to receive. This is ridiculously false because no actual delivery was attempted and almost every guard is expecting such scheduled delivery.

I want to know where my package is. Tracking number is 173456788362

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2 comments
L
Jun 29, 2021 9:38 pm

Hi Ferdinand, allow us to help you. Kindly send a message through our channels below so that your concern will be addressed properly. Thank you. -Cha, LBC Customer Service Associate

Facebook page:https://www.facebook.com/LBCExpress
Twitter account: @lbcexpress
IG Account: @lbcexpress

L
Jun 27, 2021 9:35 pm

Hi Ferdinand, may we ask for the tracking # of your shipment so we could verify its latest status and whereabouts? Kindly send a message through our channels below so that your concern will be addressed properly. Thank you. -Cha, LBC Customer Service Associate

Facebook page:https://www.facebook.com/LBCExpress
Twitter account: @lbcexpress
IG Account: @lbcexpress

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D
12:20 pm

LBC Express - Non delivery

Hi! Department of Foreign Affairs Tagum City branch released my passport to LBC Tagum on June 22, 2021. I have been trying to search my tracking number on the website (173111581918) but it says "no records found". I consider this very worrisome because I have a flight on June 30, 2021 and I have not heard or received any updates from LBC Tagum. I will file a formal complaint and claim if I end up missing my flight because of this. My flight is worth $1000 and I was guaranteed by the LBC Tagum personnel that I will receive it before the said date.

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L
Jun 29, 2021 9:34 pm

HI Ma'am Danna, may we verify if your shipment is already on hand? Based on our system, the shipment already picked up at LBC Gaisano Mall Tagum branch dated 06/29/21. Should you have further concerns and inquiries you may reach us on the below LBC official channels. Thank you. -Cha, LBC Customer Service Associate

Facebook page:https://www.facebook.com/LBCExpress
Twitter account: @lbcexpress
IG Account: @lbcexpress

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C
12:44 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

LBC Express - Cargo received damaged

My cargo from Singapore to Manila has just arrived today and ther is a hole on side of the box. And the condition of the box is really damaged. (As seen on the attached photo) I don't know what action you can do on this and there is some item that is missing. Hope you will have a proper action for this. As we will don't think twice to pass it to proper legal authorities if no action taken.

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Resolved

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1 comment
L
Jun 22, 2021 3:39 am

Hi Chris, we would like to express our apologies for the inconvenience this has caused you and for what happened to your shipment. We understand how you feel about the situation and this is definitely not the experience we want you to have. For us to properly assist your complaint, may we know the LBC tracking number? You may reach us on the below LBC official Channels; Thank you. -Cha, LBC Customer Service Associate

Facebook page:https://www.facebook.com/LBCExpress
Twitter account: @lbcexpress
IG Account: @lbcexpress

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ADVERTISIMENT
C
5:05 am

LBC Express - LBC delivery truck damaged our house (traffic incident)

On June 15, 4:35 PM, LBC truck plate number AKA 2433 damaged the extension roof on our house at VLTD Block 3 Lot 1 Villa Leyson Bacayan Cebu City. LBC personel Ezekiel Sunit left his phone number and said he would come back to fix the damages the next day. I am no longer able to reach him by the cellphone number he left (0926) 991 2110. Please contact me thru email as soon as possible [email protected] or phone (0926) 636 3275. Attached here with are th photos of the damaged area of the house, the delivery truck and the driver and my conversation with Mr. Sunit.

Desired outcome: Compensation

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1 comment
L
Jun 21, 2021 8:36 pm

Hi Corrine Rica, please accept our apologies for this incident, and thank you for bringing this matter to our attention. Rest assured that this issue will be dealt with accordingly. We already escalated your complaint to our support team for proper investigation and necessary action. Kindly anticipate their feedback. Again, we are truly sorry for the troubles you have encountered. You may also reach us through our official channels below. Thank you. -Cha, LBC Customer Service Associate

Facebook page:https://www.facebook.com/LBCExpress
Twitter account: @lbcexpress
IG Account: @lbcexpress

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J
10:31 am

LBC Express - Fragile Parcel arrived Damaged

The parcel I received with fragile sticker on it was damaged. I have a video/proof that it worked when the sender sent it. But when I went to an LBC branch the same day I received the parcel, they told me that the sender should be the one to file a complaint in the origin branch. I'm very desperate right now and would appreciate any help, thank you.

Desired outcome: Refund with respect to TAS of LBC

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1 comment
L
Jun 20, 2021 8:45 pm

Hi Ma'am Jeah Faith, we would like to express our apologies for the inconvenience this has caused you. May we know the LBC tracking number for us to check and properly assist you? Kindly send a message through our channels below so that your concern will be addressed properly. Thank you.
Facebook page: https://www.facebook.com/LBCExpress
Twitter account: @lbcexpress
IG Account: @lbcexpress

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J
8:29 am

LBC Express - Item was broken

May 13, 2021 the parcel for Joan Yaras bound to Cebu for Cash on Pick-up basis. The item was for Back to Sender since the customer haven't picked up the items in the said branch. June 4, 2021, the item has been received at LBC Damosa Davao City, at the same day, the item was for delivery again bound to Cebu City. June 10, 2021 the item has been picked up by the customer. June 11, the customer reported to us that the item she ordered was broken. The said item was wrapped with a bubble wrap and wrapped with insulator for the items not to be broken.. I have a lot of transactions with LBC, but this is the first time the item delivered was broken. and the customer wanted for a refund. the item worth of 1440.00.
CSR of LBC Damosa should'nt be blame about this, since they are not the one who loads the item.

Hoping for a positive response.

Desired outcome: Refund the item worth 1440.00

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1 comment
L
Jun 20, 2021 8:59 pm

Hi Sir/Ma'am, allow us to help you. Kindly send a message through our channels below so that your concern will be addressed properly. Thank you. -Cha, LBC Customer Service Associate

Facebook page:https://www.facebook.com/LBCExpress
Twitter account: @lbcexpress
IG Account: @lbcexpress

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M
Featured review
This review was chosen algorithmically as the most valued customer feedback.

irereklamo ko lang po yung package na ipinadala ko kahapon papuntang negros ngayong araw dito rin samin diniliver ng rider, eh ang nakatanggap po eh bata(usually naman talaga sakanya ipinagkaktiwala yung mga package or any deliveries) kasi nasa trabaho ang pinsan ko kaya akala nila yun yung package nainaantay ko. Tapos dahil sa COD nga sya kaya nagbayad pa...

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S
1:00 pm

LBC Express - Delivery men at cruz na daan lbc branch

I would like to complain about the courier of the file from CDO to Cruz na daan. I understand that there was a mistake in the sender. But the delivery man was so rude to us. He called without manners. He even scold me for having a mistake about the parcel which is it wasn't my fault. He even command me to meet him in cruz na daan. Without asking what im doing earlier. I told him to left the parcel 3x at LBC branc cruz nadaan. Because i mentioned that he was on the area. I told him my mom will pick it up there. And he agreed, and say "next ayusin kasi ung papapadala". And after that he hung up. My mom go to LBC cruz nadaan, but the parcel wasn't there Its still on the delivery man, he even lied that i told them my mom cant go to get the parcel. He's such liar and a dick person.

Desired outcome: Please teach some manners your carriers.

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1 comment
L
Jun 20, 2021 9:16 pm

Hi Shineee, please accept our apologies for this incident. We do understand where you are coming from as we value you as our customer. Our people are properly trained to provide the best customer service possible and anything less than this is not tolerated. Kindly send a message through our channels below so that your concern will be addressed properly. Thank you. -Cha, LBC Customer Service Associate

Facebook page:https://www.facebook.com/LBCExpress
Twitter account: @lbcexpress
IG Account: @lbcexpress

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J
10:40 am
Verified customer This complaint was posted by a verified customer. Learn more

LBC Express - Pick up

I made an appointment for pick up three XL boxes on May 29, 2021. The courier did not show, did not call and did nothing. LBC company does not care if they have a long list of complaints. The couriers only goes back to former customers who tip them very generous. If you tip reasonably, they don't go back to you to pick up your boxes. If you are new customers, you will wait or have an appointment and will not materialized. This has been going on and nothing is done.

Desired outcome: Pick up the boxes, or if could not make appointment to contact customer.

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1 comment
L
Jun 21, 2021 4:27 am

Hi Sir/Ma'am, we would like to express our apologies for the inconvenience this has caused you. We understand how you feel about the situation and this is definitely not the experience we want you to have and thank you for bringing this matter to our attention. For us to properly assist you, you may reach us on our official Facebook page at https://www.facebook.com/LBCExpress.UnitedStates or call our Toll Free Customer Service No. [protected] . Thank you. -Cha, LBC Customer Service Associate

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1800 108 585 999 1800 522 0000 More phone numbers
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