LBC Express
reviews and complaints

The seller sent me the tracking receipt with the amount of the shipping fee which is ₱180 only. But the rider collected ₱280 from my son he tampered the written price. I was not at home bec. I'm at my work. Then I contacted the seller & tell her the rider did. She said she will report it to the LBC company. And I am not contented with that so I want also to report that I rider. But sadly I did not get his name only his cp #. Hope this matter will be given a solution.

Michelle M Gumangan

Hello. When will you deliver my boxes? As I have tracked it, it is already in Cebu Balikbayan Box Delivery team all of my three boxes coming from Dubai. Please deliver my boxes right away!

Address: D. Caballero st. Tisa Cebu City

Today around 2pm, I transact to your branch here at loma de gato near puregold and I ask your associate lizzette mari ramirez how much is the fee for quezon city area for a letter, she told me "ok sir i-check ko." I was surprised when he opened my mailing envelope without telling me if it was ok to open it and I ask her if "ganyan ba ang protocol nyo na basta bubuksan ang isang sealed envelop na hindi ka man lang nagsabi sa akin? May policy daw ang lbc na i-check if original un laman ng sobre at may policy na they can accept or not accept ang ipapadala. I said, miss sealed nga yan tapos bubuksan mo ng wala akong approval. Nakakairita ang sagot ng associate nyo,"alam ko may pinag-aralan ako." sa palagay nyo di ako lalong mainis sa sinabi niya. Gamitin mo ka ko ng tama ang pinag-aralan mo, sa halip na mag-sorry ka sa client matapang ka pa at arogante.

Order from:

Watch Portal Philippines

https://m.me/WatchPortalPH

ORDER NO. [protected]

04/05/2022

At exactly 8:52 am, I've received this recent update for my order:

"Following is the latest fetch state of provided tracking number:

Tracking ID: [protected]

Status: Shipment is with a concern. Please get in touch with our official customer channels."

What does it mean po?

Lbc express texted me that today May 7 2022, I will receive my parcel. I waited for the courier until 4 pm but there's no courier, and then I received a text from lbc express that I received the parcel. The heck? That parcel is very important as it contained my personal information. It's my passport. I did not receive any. Oh my goodness please do your work correctly

The lbc in our province doesnt want to deliver the parcel door to door instead theywant the customer to come and pick up their parcel in their branch/office. The LBC sent a text message saying they will deliver the product. And then someone called me saying that they cannot deliver the parcel instead they want me to come in the office and pick it up myself. this already happened twice. I ordered online beacause i have no time to go out. If i have time to go out i wouldnt have ordered online in the first place.

I ordered BBM/Sara shirts n face masks . Until it didn’t arrive. Lots of supporters want to buy it now I’m stack with it cause of your slow way of sending. I’ll never recommend ( mind you ) in Australia not to rely on you. I lost money . I lost money ( as I have to pay in advance ) plus your post . Nini Sielaff dina7 [protected]@gmail. Com

Dear Sir/Madam,

Just want to know about the Parcel of my friend,bakit hanggang ngayon wla pa akong narerecieved na Documents

ref number; [protected]

tracking number [protected]

Hi,lbc bka po pwede nyo ako matulungan makuha un tracking number ko,bumili ako ng bag sa tagum city, worth 68k, nun una binigyan ako ng tracking number n

Pero nakalagay is local lng kaya d napadala dito sa US,then umabot ng 2 months dhil binalik sa branch ng lbc ,,para mapadala uli dito ang sabi nun nag padala ni re route na daw ng lbc,pero un nag padala sakin d binibigay ang tracking number.

Lalaine Camonggay ang name

Cel number [protected] yan po un nakalagay sa form nun local shipment, april 7 to 12 po un date na kausap ko na sabi daw antay lng po ako dhil pindala na daw ng lbc.may na po wala pa ko na rerecieve

Sa tagum branch po sy. Sana po matulungan nyo ako makuha ang tracking number ko if totoo na ni re route ng lbc,

Please help me po LBC

Hi, my husband is the receiver of the parcel and upon checking walang record sa system niyo. I wonder why? It was dropoff in your Talibon Branch and to be delivered to Tagbilaran Branch on March 23, wala kayong office 24 kasi sunday. Nakalagay sa receipt for delivery by 25. Hangga ngayun wala pa. You have poor customer service and very slow on responding to complaints. Please find the parcel it contains a phone. Your email support sucks, it was your mistake, why should my husband be doing all the follow work? You failed to record the parcel but printed out a receipt?

Package was collected 19 February [protected]. Delivery from Malaysia to Davao indicated 55 days in Lbc delivery, 2 months 7days still packages haven’t received. Customer service always cut the call line when asking why taking so long to deliver.

LBC please provide a right lead time delivery avoid awaiting so long.

april 22 2022 nareceive ng buyer ko ung pinadala kong parcel. 3days na ngayon wala pa ring text ang lbc express ng reference number para maclaim ko na pera sa lbc branch collect. Grabe to poor customer service pa.. nakakainis na

the rider says that they can't find my address i think they're just lazy to send my cargo, this was happend last april 07, 22 & april 08, 22 LBC BRANCH NAGA CITY CAMARINES SUR

Rude tone of voice when dealing with my inquiry. Even her eye contact is so sarcastic - poor customer service

From Pulilan. Bulacan Warehouse - before delivery. LBC staff from Pulilan branch called to inform of a damaged box during the transport/ delivery process and they had it sealed off.

Box was delivered the next day (March 29, 2022 around 10am). The box was not damaged from the transport but was obviously opened/ sliced on one corner of the box. There was a big space in the middle of the box with missing contents.

I want to complain about the person who is scam to me from davao I buy iphone 11 but she send to me a t shirt.. His name is sorainie bundola cp no. [protected] she live in ilanga davao but she use a name in lbc is aireaca bundola.. I know u have a cctv I want you to help to see the look of this lady. She scam me a 20k pesos.. Please do something about this.. Please help me!

I have the tracking number and the receipt but when I tried tracking it online, it says "We didn't find any records." How come? What hapepned? Help me!

I BEEN FILING A COMPLAINT AND FOLLOWING UP MY COMPLAINT FOR 3MONTHS NOW! No answer. You destroyed my ITEMS! I CANNOT UPLOAD ALL MY PICTURES TO SHOW MY ITEMS ARE RUINED AND YOU DONT CARE!

The box came around September in the PHILIPPINES. I keep following up but the box was stuck at LBC and came to our house on December and I saw the box is ruined and when I open it all items are destroyed! I got a lot of pictures of my items! I filed a complaint same day but until now LBC has no answer. I keep on following up but still there’s no answer! For 3months complaining I got nothing. Because LBC DOESNT CARE!

The shipment I was suppose to receive have not yet arrived and without any relevant updates to its condition or whereabouts. It is already a week since the shipment was shipped.

Estimated time arrival was on March 16th, up until now March 23rd, our package is still not here. I asked for the update from the customer service of LBC Express and they told me for fourth time already they would follow-up my package, but there's still no good result from it. We've been waiting for days. Why couldn't they get it from "CUSTOMS"? Stop making your customers wait that long. What is wrong with you? We paid the right amount for your service.